Digi Reviews 

Respected Sir/Madam,
I am writing to register my strong dissatisfaction with the pathetic after-sales service provided by Symphony. I lodged an official service complaint for my Symphony A/R HIFLO 40 (2023 Model) cooler back on 06.06.2026.Despite a gap of more than 3 months, no technician came to resolve the issue until today. During this period, I continuously followed up with your team on multiple contact numbers, including 72088 41200, 89767 11936, and 7045197045. Every single time, I was given empty promises that the technician was being sent, but no one showed up, causing immense inconvenience during the peak summer months.Furthermore, this cooler has severe quality issues. It broke down last year, and it has broken down again this year. This recurring failure clearly indicates either a manufacturing defect or poor-quality parts used during previous repairs.Although a technician finally visited today on 08.09.2026, I demand a formal assurance that the repair is permanent and any defective parts are replaced with genuine components under a extended warranty guarantee, given your massive delay. If the issue is not completely resolved, I will be forced to escalate this matter to the National Consumer Helpline (NCH) and Consumer Forum for deficiency of service.Kindly look into this track record immediately and confirm the resolution.

As a foreigner you must pay a deposit in cash prior to connection when I closed the account they said that the deposit was absorbed by the last bill which was nonsense and then said that a deposit wasn’t paid and refused to return it , do not deal with this company they are dishonest and their service and coverage is poor

in the middle of city, worst 4G+ ever, feel like 2G speed. Dont ever trust this brand.

This telecommunication line is terrible. Always lagging and slow. It took me almost 10 minutes just to load this page. So disappointed. I paid for almost RM150 just for me to experience lagging every month.

The digital social network frequently experiences errors, lag, and frequent disconnections. Why isn't such a problem fixed? This happens so often, and I'm very disappointed with using the digital SIM card.

I purchased the 7-day prepaid plan with unlimited speed and 3GB data, but I haven’t even used a quarter of the data but the connection is practically non-existent. Most of the time, I can’t even open a website.

When I tried to resolve the issue via WhatsApp, I was passed from one department to another but no one actually solved my problem. There should be a way to leave feedback for each customer service as some was very slow to respond and made no effort to resolve the issue.

When I called customer support, I was told that the network in the area was under maintenance and will take 3 days to resolve. However, even after I returned to the city, the connection was still just as bad.

I would not recommend subscribing to this service. I couldn’t make calls and I couldn’t even browse the internet. It was a complete waste of money.

Awfull company, stay away! I had contact in 2 occassions with ONE customer representative who was wonderful, because probably that was the way he is as a person. But other than that, the company kept me without internet for more than 15 days, completely ignoring an attemps of fixing the service in multiple calls. Other than the person mentioned above, the CS representatives were terribly rude and unhelpful. This company should dissapear and I am sur it will because they've earned it.

We bought a pre-paid plan (15GB) for 30 days, but got a message that the plan will finish after 28 days. Argumentation digi: you used all your data. That's not exactly correct, if you use less than 10 GB ...

Very slow network , keep reconnecting. Im paying very high bill but network like 1G. Pls improve

Bad signal on calls, and low data signal.

Digi was good before. Now its just a scam company. Few months back a telemarketer contacted me to upgrade my plan to the unlimited internet.. he said no throttle down or whatever.. just use whenever n however including hotspot. This week i watch video also lagged, play games also lagged. Suddenly while on facebook a prompt from digi popped up to buy internet quota. I'm paying the 150 plan still need to topup quota?? What a scam!!!

On the 6th, I requested a 3-line port-out from DG to Brand M. By the 8th, two of the lines received SMS requests and I replied to them. However, one line (under my father’s number) did not receive any SMS to reply.
- 1st call to DG helpline: They told me to wait 2 hours.
- 2nd call to DG helpline: They told me to wait 6 hours.
When I asked why, they said the system showed “pending” but couldn’t give me a clear answer. Instead, they asked me to go to Brand M’s counter.

Of course, my main problem is that no one is helping my father with the DG SMS reply system.(The system like my father age)

The issue is that my father(Old GEN) uses an old 3310 and doesn’t know how to reply to SMS. DG claims to be a 5G provider, but their system still runs on LTE, which causes problems. Honestly, it feels like they’re just treating customers like a ball, passing us around without solving the issue.
Meanwhile, DG kept calling me with cheaper offers—like RM35 per line for unlimited data and calls. (Tip: if you try to port out, they’ll suddenly offer you special deals "i cant promise but your guys can try" haha)

On the 13th, I went back to my hometown to help my father reply to the port-out SMS. On the 14th, I received a message saying I needed to make a HOTbill payment within 2 hours, which I completed on time.
Then came the next problem: I received another message saying the port-out was rejected due to contract issues (my contract still has 1–2 years left). When I called DG helpline, they said it would take 72 hours to investigate.

According to SOP, I now need to reply to the SMS system again. In reality, DG is just holding me back and wasting my time. That’s why—even with cheaper plans—I still want to quit.

Above is my story. Until now, no one has helped me solve it, and I don’t understand why it takes so long to handle such a simple matter. If anyone has faced the same case, please teach me how to settle it and advise me on who I can report to

A while this 016-620 48** customer service call me and ask me for an upgrade about her special promotion for only me. She explained to me so rude and talk a lot of shit that really make want me to change my plan from celcom to another company. i already said i dont want an upgrade because the plan right now is already okay for me. But she insist and told me to upgrade. the last word she said is plan lama is same with my brain. it really make me sad that celcomdigi doesnt care about others feeling

If I can give 0 start to write this, I would. I’ve been using Digi for more than 10 years now. It was not perfect but way better than it is today. Even to write this, I had to wait for the page to load because it took forever. I can’t even get in to the apps and as I’m not a Whatsapp user, it’s so annoying that we have to use WhatsApp to lodge report. I just renew my data for like an hour ago but I can barely load anything at all. This isn’t the first one. The same things happened almost all the time including the time that I just renew my data like I am today. Writing this here is my last straw and I genuinely think to switch to another provider. If you wanna start using this provider, I suggest you to look at other reviews including people’s complaint on Twitter by simply search for ‘CelcomDigi’.

Digi celcom line like shit. Right now, i am writing review also lag. Please improve your connection la. Hell no, people already pay one month internet but the connection slow and lembab gilerr

Trash, disconnect every 30seconds

The most inflexible company on the planet. For context, I am a doctor working in the UK but needing to keep my Malaysian phone number (as tied to my bank accounts). I have been paying 28MYR/month to keep the number active.
I have found that hotlink will allow you to pay a flat rate of 30MYR per year to keep the number active on a pre-paid sim.
I then proceeded to start porting my number out. This has been one of the most difficult administrative tasks I have ever done. In order to port out, I was made to pay FOUR different bills - each time I was told that that specific payment would clear my balance.
On top of that, when asking for these payments, you are only given 2 HOURS to fill pay it before you have to restart the entire process. I am a surgeon, what if I was operating?? Am I expected to wait around all day for this SMS and pay it on the spot? Otherwise my “port-out” request is rejected???
Horrible scam of a company that has terrible service, is terrible value for money and makes it almost impossible to leave. Would HIGHLY recommend to steer clear if possible.

TLDR - if you are a Malaysian based in the UK, use a hotlink pantas pre-paid sim to maintain your number. Dont bother with this absolute scam of a company.

We’re very please with new package of Home Fiber 300mbps. The staffs were helpful especially Ms Yuri of Imago KK CelcomDigi brand. Installation & reconnection went well & instant. Highly recommended to use CelcomDigi Home Fiber to friends.
Lily & Frank Wildig

I’ve been a digi user over past 6 years, they’re such a leader among this sector BUT things started to go downward since they combined with celcom. I used to subscribe for a hotspot plan for RM5 (Latest) now the plan completely removed (I’m an ipad/ laptop user) PLUS the internet from the newest plan are slow to the point it started to piss me off. This week will be the last week I ever subscribe DIGI. I’ll rather move on to Umobile because my moms uses it with no issue plus the subscription plan are WAY better than DIGI currently offer now. Lastly i used to called customer service LOT OF TIMES but their customer service apparently doesn’t exist because it’s always “it’s ongoing maintenance unavailable now please call later” There are multiple reasons that DIGI pisses me off until now and this would be my final straw.

The connection very slow at my place and no improvement at here please do something!
Now my connection 4g but 1 bar only and sometime can go E i am not living in jungle !! Please my village need improvement