(Note: This review is for games bought in March 2010 and March 2011. I have not had any experience with the site since then)

I have bought two games here, downloaded, paid for and installed without trouble. Direct2Drive was also the cheapest on the market with these games. (I bought RIFT and The Witcher 2)

Luckily, I have not had to deal with their customer service. It sounds like it's the CS that is responsible for all these bad ratings.

To future buyers: Do not just look at the total rating, rather look at the individual reviews. Some 1-stars are simply because people cannot find out how to download or install a game.

In my case, the company provided what I need, which is a game download. Cheaper than the rest of the market, too. I do not see the big problem here.