I have purchased a lot of items from B&Q over the years and on the hole they offer reasonable value and good customer service.

Recently I have noticed the service drop off though. Argumentative staff who refuse to see reason don't help. But also I've had very helpful service a couple of weeks later in the same store from other staff.

For the problems I contact their central customer services, not much help at all really and just didn't see my point.

So if you know what you want and the price is ok use B&Q, but as soon as things get tricky they lose the ability to help.