Dollar 

The Dollar/Hertz representative at the Hertz desk in Faro inspired confidence…

Having offered me an upgrade which I declined, he explained the deposit which would be required and the motorway scheme. Then, he confidently encouraged me to sign ‘here, here and here’…

Stupidly, I didn’t put my spectacles on to read the document - and, only when I returned home did I realise that he had charged me an additional fee of €135.00 for ‘Premium - Personal Assistance’…

Discover Cars do warn customers about this kind of behaviour. They do tell you to read any document before signing. But, I was in ‘holiday mood’ and the conman at the Hertz desk took advantage…

Which is a shame, because we enjoyed everything else about the trip, including the car.

Flew into Naples Italy. Only had to wait 15 minutes. The guy at the desk was Italian, but was incredibly helpful and efficient despite there being a strike on and literally hundreds of people at the airport! I walked from the airport to the car rental center as there were no shuttle buses operating. The car was in perfect condition. The fact I brought it back without a scratch, dent, hole is miraculous! I had to drive to Castellammare di stabbia and then on to Amalfi the following day. The driving is truly shocking and terrifying as are the roads (if you can call them that!). There is a petrol station, not far from the airport, but good luck in trying to find it! I managed to go round numerous roundabouts and locate it, but do give yourself plenty of time to refill your car upon return as it’s not straightforward. The woman at the return area was extremely efficient and helpful. There was a shuttle bus waiting. it was a very easy straightforward process. I did hear someone complaining because there is some issue if you put additional mileage on the car. I didn’t have this problem. Given the terrible reviews of numerous car hire places in Italy, I chose this company because it has reliability and reputation behind it.

Appalling service by Dollar when our car broke down as we were driving to Bordeaux airport. Luckily managed to get it safely off the road. Dollar helplines didn’t even work! Eventually spoke to rentalcars.Com (who we booked through) who just told us to call Dollar. When we explained the number wasn’t working they tried too & were also Unsuccessful. They said they had emailed dollar & someone would call back, but no one did! Eventually had to arrange a taxi to the airport ourselves to ensure we didn’t miss our flights. Spent the next 2 hours on various web chats trying to sort out the abandoned car/ what to do with the keys. Rentalcars told us to leave them with the dollar desk at the airport. When we did this the Dollar rep also tried to call the help centre but couldn’t get through! Since returning home we have received an invoice from Hertz for over €800 as fees for not returning the car! (Assuming Hertz must be a sister company) we are now having to waste hours of our time seeking legal advice to sort this out. How can a company provide absolutely no customer support when their car breaks down? Luckily the car stopped when we were driving slowly on a B road. I dread to think what would have happened if it has happened on the motorway! I will NEVER use Dollar or Hertz again & suggest you don’t either!