Doro AB Reviews 

Extremely disappointing customer service – lost return and no refund

I’m extremely disappointed with Doro’s handling of my return.

I returned my item using the return process provided by Doro, but unfortunately the parcel was lost in transit. The courier investigated the issue and confirmed that the parcel was lost. Despite this, Doro has refused to provide me with a refund.

I have provided the relevant tracking information and details, and the courier’s investigation confirmed the loss. I don’t think it is reasonable for a customer to be left out of pocket when a return has been lost after following the company’s return procedure.

I have tried to resolve this directly with Doro, but so far I have not received a satisfactory resolution. The whole experience has been extremely frustrating and has left me very disappointed with both the customer service and the way my complaint has been handled.

I would strongly recommend thinking twice before purchasing from Doro if you expect straightforward after-sales support when something goes wrong.

Riya My love Jaan

My elderly neighbour had trouble with his Doro phone. I emailed their customer services and Theo was excellent . Problem solved.

A very easy to use phone for us Seniors, you can have a nice front screen with all your Favourite Apps. Nice bigger keyboard if required. Settings are easy to follow. I am hoping the Charging Cradle for the Aurora A30 comes into stock. Highly recommend this phone.

I am writing to express my deep disappointment regarding a pending refund for a phone case I ordered. Although I cancelled the order and never collected the item, I have been waiting for over a month to receive my money back.

Every interaction with Doro’s customer service has resulted in the same generic response: "Thank you for your feedback. We apologize for the delay. We are investigating the matter and will contact you as soon as possible." Unfortunately, no actual progress has been made, and the service remains incredibly slow.

While the sum involved is not large, it is still my money, and I expect it to be returned. I am requesting an immediate resolution and a confirmed date for when the refund will be processed.

I look forward to your prompt response.

**Cancelled order with no meaningful explanation or support**

I ordered a mobile phone for my husband, who has mobility issues. The payment was successfully taken by Doro's payment provider, but the purchase itself failed to complete in Doro's system, so no order was created. I was later told that a refund had been issued, but no clear explanation was given as to why the transaction had failed.

When I contacted customer service by phone, I was unable to verify my email address because the only representative available repeatedly made errors while trying to spell it. Despite several attempts, we were unable to complete the verification, and there was no option to speak to another adviser.

I then contacted customer service by email and was told that my order "was not successfully validated" and later that "the order itself was not successfully completed in our system." However, nobody explained what that actually meant, why it happened, or whether it was simply a one-off technical issue. Most importantly, they did not tell me whether I could safely place another order without the same problem occurring again.

The refund itself is not the main issue. The problem is the lack of transparency and the poor customer support. If a company takes payment but then fails to create the order, customers deserve a clear explanation and practical advice on what to do next. Unfortunately, I received neither.

Doro leva 30
Purchased as didn't want a smartphone anymore.
The doro l30 is amazing always has signal .very long battery life.easy to use.crystal clear calling.quick charging. Great all round basic phone.i can honestly say I can't find any faults. Very reliable .100% quality item.
Purchased at argos

Doro L10, nice functional product on the whole!
+ Great keyboard feel.
+ Build seems good.
+ Superb audio quality.
+ Nice screen.

- SMS/Text slightly clunky, too many unnecessary steps, quite hard for older relative to master- compared to Nokia?

Purchased a Doro Leva E10 as an upgrade to 4g for my elderly mother in Dec 2025 & I’m really concerned that her phone’s battery life keep running down so quickly . Twice now we’ve been unable to contact her due to the phone running out of charge.
This phone is less than 4 months old and I’m concerned that as vulnerable as she is , she’s not going to be able to contact the outside world & vice versa ,when it really matters. If it’s her battery - this is clearly faulty.

This phone is brilliant it does everything I want and more.
It is simple to set up and has a strong sturdy feel about it.
I also thought the price was very good considering what it provides.
I wouldn't necessarily say this is for older people, yes it does have large number buttons but you can also adjust the text size as well.
This is my first Doro purchase and up to now I am very happy with it and would recommend.

Prompt delivery. The Doro Leva L10 is excellent for someone, like myself, with limited dexterity and who needs a clear screen and a phone simple to operate, and light in the pocket.4G reception is excellent with it.

Have just come off a very long session on the help line with the utterly FANTASTIC Sabrina. What a credit to your company she is. So kind, patient, helpful and charming. Wish everyone I deal with could be like Sabrina .

the phone ok but the phone keeps loseing conection.i had to stand next to the main window and not move about.to keep conection.sold the phone and use my old Samsung that keeps conection in any room in the house.disappointing

As a phone for the elderly, I find the Doro 8100 really difficult to set up and use. I have had mine for almost 2 years, but have had to reset it several times and each time, the set up has produced very different results and everything is controlled by Google which adds on so much that I just do not want. Basically, I want to make outgoing calls, receive incoming calls, send emails (using the address I choose, and receive incoming emails + use a variety of functional apps (not a lot to ask of a phone).
I have had several problems--great difficulty in adding my yahoo email account, having all calls unconditionally forwarded (to I know not where) or sent to voicemail and total inability to change the settings on the 'phone itself, as they get blanked out. Google although set to receive data over wifi only, has, on occasion, downloaded over the mobile network and used up my entire allowance in one day with rubbish I did not even want. When I called Doro for help, I was transferred to a service which I had to pay for and the problem was still not sorted out. Moreover when calls are being received I find the volume on the 8100 model to be very low. On the newer E10, there is no problem, but as it is a dumb phone, I cannot download and use apps on it. The sim card tray on the 8100 is very flimsy and it is very easy to damage the tiny nano card when taking it in and out as instructed to try and reset anything. The battery life and charging seem fine, for both models and the E10 is fairly easy to use, but neither are really easy for elderly people, who are not used to mobile phones. Nano cards are a nightmare to handle--designers, please give this a thought for your elderly customers who may not have anyone to assist them!
Thanks for the response Lars. "the aurora is unfortunately out of my budget range"

Doro service excellent, especially the Dutch chap in France that I spoke to.
I was informed that evri was the delivery company and given a tracking number. When checked it said the parcel was in the Basildon hub. After that, nothing - we were told we would be given a delivery date. We heard nothing until about a week later which was the delivery driver, he was OK. Evri service overall and comunications - hopless. Given a choice I would use another company.

Not so good product, they dont even co-op with (exp.) F-secure, old android version and quit slow to use. I bought many there produvts for my mother and i'm quite dissopoint, not gonna buy them anymore.

I am very satisfied with Doro products. Always to a high standard and reliable. Proud to have been a customer over a decade.

I bought a Doro Leva phone, from Tedco, Halifax. The battery didnt work, so the assistant fitted the battery from my old phone, (also a Doro) two weeks later this packed in, went back to Tesco, the response was lukewarm, to say the least. had to buy a new battery online @ £29 99 This is my eigth Doro, and probably my last

It will not fit into a standard UK 13amp socket, until figuring out where the hidden plastic earth pin is !