DPD UK reviews

DPD UK reviews

Acceptable
5.7
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
3032 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Spot On

Love this service I was not waiting around thinking is it am or pm
I knew within an hour on the tracking information
and it was fun to look at how my parcel was winding it's way to me
Keep up the good service
DPD UK

Reply from DPD UK

Hi Dom,

Thanks for the great feedback. Glad to hear that you're liking 'Follow My Parcel'.

Thanks,
Sam :)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fast and great service

Thank you for the great service done. My parcel has to be delivered at an specific address in a concierge office. few hours before the day of the delivery I contacted the DPD via facebook to ask them to say something important to the concierge to be sure to have the parcel. Everything were done right.
What is great too, you can follow Live on a map the location of the driver !

I do recommand their service without a doubt !
DPD UK

Reply from DPD UK

Thank you Maud, glad to hear that you have enjoyed the service.

Have a great day!

Thanks,
Sam :)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fantastic customer service!

I cannot fault this service; I have had 3 deliveries from you this week and every one perfect. This is brilliant for the customer and must also be a huge improvement for your company, given the high percentage of UK home deliveries that fail first time out because no-one is home. Thank you for helping to restore my faith in UK customer service. Your service makes receiving parcels so easy for me and my driver, Rich, is always on time, helpful, courteous and polite.
DPD UK

Reply from DPD UK

Hi Ann,

Thanks for taking the time leave us a review.

I'm glad to hear that all went well with your deliveries. We'll be sure to pass your feedback to Rich's manager. :)

Thanks,
Sam
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

could not be better

arrived dead on time,very pleasant delivery driver,if only royal mail were as good.
DPD UK

Reply from DPD UK

Always happy to hear how good our drivers are. Thanks for taking the time to leave your feedback.

Thanks,
Sam :)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

A total failure in communication

Today is the Fourth time DPD has failed to deliver my parcel as per the instructions they asked me to provide with on their website. What really worried me was when I spoke to Sam at customer services he could not access any of the instructions I had given to deliver my parcel on three occasions, let alone the driver.

The driver concerned has made no attempt to deliver the parcel as the image of my door number which appears to have to been taken on the first genuine attempt to deliver my parcel was reposted again and again.

As a secondary misery, I received an email alert for my parcel delivery window and would not open on any of the browsers on my mobile phone. I could not access the parcel reference number until I had access to a computer.

My question is to DPD is why put a system in place that doesnt work?
Smiffy and Jack Floyd found this review useful
DPD UK

Reply from DPD UK

Hi Sam, my sincere apologies for the difficulties you have received. We will look into this and get back to you shortly. Thanks [Graham]
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent Service and Great Timing

I was given a one hour time slot, and Lee arrived a few minutes earlier than expected. A brilliant service and one I hope to use again.
DPD UK

Reply from DPD UK

Always better to be early than late :). Glad to hear that all went well with your delivery Michael.

Thanks,
Sam
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Absolutely brilliant delivery driver!

The driver that my company gets who delivers our parcels every morning is THE best delivery driver we have ever had. Andy, is very friendly and helpful and a lovely person. Without fail everyday he arrives at the time we expect our deliveries.
DPD UK

Reply from DPD UK

That's so fab to hear Rebecca. We'll be sure to pass your feedback to Andy's manager. :)

Thanks,
Sam
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Bang on time. Very happy :-)

I had upgraded with 3 and was eager to have my new gold iPhone 5s in my hands. The delivery was booked for Tuesday 11th march and although I was at work I was hoping it would arrive late in the day sadly it was booked for 10-11 am. I rescheduled the delivery date to today online.(it is so easy to rearrange the date this way too. No fuss at all) and has arranged the handset arrived bang within the one hour time slot. Absolutes no complaints what so ever. BRILLIANT !!! Thank you to Carl who delivered my parcel xxx
DPD UK

Reply from DPD UK

Hey Nichola,

Loving your review. Enjoy your nice shiny iPhone 5s.

Thanks,
Sam :)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

If all deliveries could be like this online shopping would always be a breeze.

Absolutely fantastic. Having had the WORST experience from Yodel last week, ...DPD were on the money.
DPD UK

Reply from DPD UK

Thanks Del, glad to hear that all went well with your delivery.

Thanks,
Sam :)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Brilliant

Ordered computers parts from overclockers uk and aria and always had them delivered by the same driver Steve always on time never had any problems could not ask for a better service

Items have always been delivered near the start of my hour time slot which is perfect

Will definitely keep using this service best service i have ever used
DPD UK

Reply from DPD UK

Thanks for the brilliant review Scott. I'll be sure to pass your comments to Steve (i'm sure he'll be chuffed). :)

Thanks,
Sam
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Do not ever use this company

No collection depot nearby nearest one is in another city and I dont live in village honestly :)
No Saturday delivery if you dnt give them money
No facility of delivering to nearby address it could only be your neighbors even if u dnt know them
I am frustrated having already paid for my delivery and their mouth is open for some more money, never experienced any delivery service who charges recipients and senders at the same time it was only senders previously in my experience
I will always make sure in future that whoever is sending me is not using DPD and ll pass the advice to all my friends as well stay away from this service
Smiffy and Jack Floyd found this review useful
DPD UK

Reply from DPD UK

Really sorry to hear that you are having some difficulties Shakil, I will be in touch with you to resolve any issues you might be having. Thanks [Graham]
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

if only all deliveries were this good

Over the past 4 years I have ordered and had delivered a vast array of items and the ONLY courier company to always deliver exactly where and when they say has been DPD....In fact they even sent a photo of my delivered parcel last Friday. .

Deliveries are so bad from some couriers that I will not order goods from companies who use those couriers. One particular company has yet to deliver successfully!
So what a delight to find a delivery company that always delivers and that I am confident in their service. I now actively seek out online retailers who use DPD as I know I shall always get my goods and that I can very easily track every parcel.
The delivery chap is lovely as well...always cheerful and polite as well as on time..
DPD UK

Reply from DPD UK

That's what we like to hear Liz. Hope to hear that we're delivering to you again soon.

Thanks,
Sam :)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

A++ SERVICE FROM JOHN!!

Absolutely amazing service! Our orders are always on time (we could set our watch by John) and John is a fantastic representation for DPD, he always has a smile on his face and a friendly bit of banter. He knows his way around the shop and knows exactly where we like our parcels.
Keep up the brilliant work and thank you John for always putting a smile on our faces!
DPD UK

Reply from DPD UK

Hi Soph,

It's always lovely to hear the great job that our drivers do.

Thanks for taking the time to leave us your feedback.

Thanks,
Sam :)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent and friendly service from Steve, my regular driver.

The service I receive from DPD is excellent. They email me to tell me when my parcel will delivered within a one hour time slot and it is almost always nearer the start time than the end time. Steve, my regular delivery driver is always very polite and friendly no matter what time of the day or week.
DPD UK

Reply from DPD UK

Hi David,

Glad to hear that you like our Predict service.

I've passed your comments on to Steve's manager. :)

Thanks,
Sam
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Absolutely incompetent and unprofessional to say the least.

I was supposed to have a parcel delivered today and I was sent a text message and email confirming a one hour time window in which the parcel would be delivered. After the one hour time window had passed, I checked the status of the parcel online and it stated ''Your parcel was refused as it was not required.'

I called DPD and they advised that a woman at my address refused to take the parcel which is certainly not the case as myself and mother-in-law were at home and no one from DPD had visited today. I have taken a day off from work today for no reason. Furthermore, they can't deliver the parcel today and can only do so tomorrow which means further inconvenience to me.

And very conveniently, the driver, Tony based at Enfield could not provide a description of the alleged woman who refused the parcel and nor can he recall what my property looks like.

Nice to see DPD employ unprofessional and incompetent drivers who are also liars! Your organisation is a complete and utter joke.

Advice to anybody wanting to use DPD, DO NOT USE THESE CLOWNS!
Smiffy and Jack Floyd found this review useful
DPD UK

Reply from DPD UK

Hi Amit,

I am sorry to hear of what has happened with your delivery.

We will look into this further and contact you shortly by email.

Kind Regards,
Sam
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fast and reliable with excellent tracking and accurate ETA

Fast, friendly and reliable service. Excellent online tracking and ETA means you don't have to wait at home the whole day for the parcel. You know to within the hour when it will arrive.
DPD UK

Reply from DPD UK

Thanks for taking the time to leave us some feedback Steve. I'm glad to hear that you're liking the service.

Thanks,
Sam :)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

excellant service

great service very friendly good customer service
DPD UK

Reply from DPD UK

Thank you for the great feedback. :)

Thanks,
Sam
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

superb

I don't think I ever expected anything to come this fast. It was ordered on a Saturday morning from EBAY (was some urgent plumbing bits, a tank and a valve and other things) and it was here Monday afternoon.

I watched it getting here - that was fun.

All in all an excellent and fast hi-tech delivery which I would recommend to anyone.

Oh - and the driver was dishy too (no good if you're a guy I guess) :-)
DPD UK

Reply from DPD UK

Hi Hilary,

I have to say that your review has really made me smile (especially the dishy driver part).

Glad to hear that all went well and I hope that all's well with the plumbing now.

Thanks,
Sam :)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

excellent service, very pleasant driver.

Parcel arrived when promised. Very pleasant driver. Excellent service.
DPD UK

Reply from DPD UK

Thanks June, glad to hear that all went well.

Thanks,
Sam :)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

1st time DPD user

I was advised by text the same day that the collection order was placed that the package would be collected next day between certain times.
The agent arrived within the times stated, and did everything I had been to to expect would happen before taking the package away. Good service!
Similarly for the return, the process was the same with advice as to when the parcel would be delivered.
Unfortunately my bell push for the front door was proving temperamental and I didn't hear the agent at the door, although my wife and I were at home. I found a card on the doormat advising that DPD had called, got no reply, but had left the package at my neighbours home. Good thinking, saving me or them a visit to a depot to collect the parcel. Again, good service.
DPD UK

Reply from DPD UK

Hi Malcolm,

Thanks for the great review. I hope to hear that this is the first of many DPD deliveries that you receive.

Thanks,
Sam :)

DPD UK Details

About this company

We appreciate all of your feedback and will always seek to assist if you have any problems. Just send an email to socialmedia@dpd.co.uk with your parcel reference number and a phone number, and we'll look into any issues you have.

Visit DPD UK

Contact information

We live here: Roebuck Lane
B66 1BY
United Kingdom

Category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.