DPD UK reviews

DPD UK reviews

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1st Class delivery service. cannot ask for anything better

I have quite a experience with DPD and have never had any cause to complain.
Drivers always cheerful and friendly which I like a lot
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Track my parcel... What a joke!

I ordered some goods from DPD and due to an appointment I had to reschedule - I was surprised to see the flaws in their tracking service in that I rescheduled my goods by selecting '3' on an SMS and the driver proceeded to delivery. I was quite pleased as I'd only rescheduled due to having an appointment.

However I was shocked the following day to receive a delivery message to say the parcel delivered yesterday having been rescheduled AND delivered was back out for delivery!!!!

All well and good launching a service BUT only if the technology works!
DPD UK

Reply from DPD UK

Hi,

I am sorry about this, please leave this with us and we will chase it up now.

Alison
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The best delivery service I have ever used!

I needed to go into work on the day my delivery was due It was great when I got the text first thing in the morning telling me the hour slot my parcel would be delivered in. I was then able to keep checking on the link to see where the can was and leave work in time to make it home to get the delivery then head back. The delivery was completed within 15 minutes of the start of my 1 hr time slot and Billy was very polite so very happy with DPD!
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Excellent Service

Needed a replacement phone again received a text stating the day then the time the courier would be at my door and wow once again brilliant service.
Thanks Billy spot on
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Great service again

Very clever being able to track where your parcel is. It arrived early in the allocated slot. Billy the delivery man was pleasant and polite - which says a lot seeing we were the 105th delivery of his day.
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THE DRIVER WAS AN AMAZING MAN

EXCELLENT SERVICE ALL ROUND. VERY HELPFUL DRIVER IN FACT HE WAS AMAZING (DRIVER NUMBER 1) I BELEIVE HIS NAME WAS ADRIAN?? WEDNESBURY AREA. THERE IS NOT ENOUGH STARS ABOVE TO JUSTIFY THE SERVICE THIS DRIVER GAVE. HE DESERVES AT LEAST SIX STARS!!
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Plenty of happy experiences

When I see that a parcel I ordered has been dispatched with DPD, I'm almost jumping for joy! Every experience I have had with DPD so far has been a great one, and they are my preference over any other courier.

Every time the driver has been friendly and within the 1 hour time slot.

Talking of the 1 hour timeslot, as well as the driver tracking, DPD is far ahead of competition in the courier business as far as I'm concerned. :)
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What a lie!

"Sorry, we were unable to deliver your parcel as there was no one present to sign for the delivery; we left calling card number 26037103"

I had been at home deliberately to receive the parcel during the time quoted by DPD. The fact of the matter is that no such calling card was left, and as such the driver was either at the wrong address or made no attempt to deliver at all. Completely wasted day as DPD customer services can only advise that the parcel may be delivered later today, but most likely tomorrow when I shall be out. No mention of the non-existent calling card. That's simply called lying in my book.
Smiffy and Person1095 found this review useful
DPD UK

Reply from DPD UK

Please leave this with us Douglas, we will look into this and contact you shortly.

Thanks,
Sam
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Amazing service. Prompt and early delivery. Polite and Friendly.

I have regular deliveries with DPD and parcels have always been delivered promptly, early and always in a very professional manner.

Our delivery guy Paul Jones has always been understanding of my business circumstances in that we like to dispatch all of our deliveries received from you to our customers as early as possible, and Paul has made this happen for us for some time now. He is always friendly and positive which separates DPD's delivery services from others used in the past.

Will certainly continue using DPD due to the great customer service and prompt deliveries.

Regards

Richard Lyn-Kew - Manager
Major Reaction Design and Print - 01902 399978
Of Wolverhampton
DPD UK

Reply from DPD UK

Hi Richard,

Thank you for the excellent feedback. I have passed your comments over to our driver Paul's manager.

Thanks again,
Sam
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very good service .prompt delivery, polite delivery man zak!

excellent service and hope to continue getting top deliveries as we do now.
DPD UK

Reply from DPD UK

Thanks Ant, glad to hear that all went well.

Thanks,
Sam
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Excellent !

From the tone of many of these reviews, it seems that people mostly review DPD when something goes wrong - so I thought I'd add a little balance. I ordered a motorcycle helmet from Sportsbikeshop in Lincoln (also superb) on Friday at about 2.30 in the afternoon. A few hours later, I received an e-mail from DPD, telling me that they had already received my package and giving me a tracking link, plus an anticipated delivery date of the following day (Saturday). Then on Saturday morning, I got a text telling me the parcel would arrive some time between 11.30 and 12.30. At exactly 11.34, the DPD van pulled up onto my drive and delivered my package, in perfect condition. How could you get any better than that?
DPD UK

Reply from DPD UK

Thank you so much for the great review, i'm happy to hear that you like the service. :)

Thanks,
Sam
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The driver is an asset to your company!

Your driver texted me with a one hour slot and arrived only 5 minutes into the advised slot. He was so helpful and friendly - he even helped remove the sim card from the phone when I was struggling. I deal with hauliers on a daily basis and trust me, this guy is a excellent representative for your company. Very impressed!
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Excellent

Absolutely excellent service . Was informed when it would arrive and sure enough it was right on time. The young gentleman that delivered it was very pleasant and courteous.
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effective delivery based on effective communication informing recipient of time slot.

Ordered a wheelset for a bicycle from MERLIN CYCLES, who use DPD for their deliveries.
Best service out of 10-20 this year!
Why do other delivery companies not yet do the same?
Merlin Cycles and DPD have my details (mobile number/email) all they need to do is inform you when/what day parcel will arrive (they even let me have a choice of day!)
Effective delivery based on effective communication beforehand!!! Informing me the recipient of the approximate time slot on the day. Works well as long as they can keep to the time slot in my case that was 1.18-2.18 pm last Friday when I was off, so did my own thing and made sure I was back at home by 1pm. EASY!
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Excellent service - as always!

Recently had a new crash helmet from Sportsbikeshop delivered by DPD. Rearranged delivery date for day after original scheduled date - immediate email confirmation; then on the morning of delivery, another email confirming 1 hour time slot, which was spot on. Excellent service - used DPD several times before - just the best couriers!
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Sorry, you missed us?! How about picking up the phone?

We sit at home from 9-17h waiting for collection on Friday. Noone showed up, noone called, but we found a little note in the post box that the driver missed us. Yes, we missed you too, very much, waiting for you to call, so that we could open the door. How come your driver is in such a rush that it worth him to make a fool of us saying that we missed us, when we were at home? Now, we sit here frustrated on this lovely Monday, from 9-17h again, waiting for the driver, and hoping for a better experience.

UPDATE:Your driver just left a note again 15 minutes ago without calling! The second time!!! And we are still sitting at home all day waiting for someone to complete this job. What kind of service do you run? Shall I just go to the depot and leave the parcel there because you are unable to send a driver here who can handle a phone and pick up a parcel? I wonder why you have a 3 star reputation on trustpilot.
Smiffy and Person1095 found this review useful
DPD UK

Reply from DPD UK

Hi,

I'm really sorry to hear that. Please leave this with us and we'll be in contact shortly.

Thanks,
Sam
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On time and communication very good

The PC was delivered when they said, I got a text (and an email) at the start of the stated delivery day indicating the 1 hour slot it would be delivered and it was almost to the minute delivered at the start of the slot :-) Most impressed.
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Rubbish

Recently ordered a parcel from BulkPowders.co.uk and was dispatched on Friday for delivery on Monday.

After spending all day following the tracking information on Sunday it still said the Parcel was yet to be collected, at this point I was starting to worry that the parcel wouldn't actually arrive but then at about 9:40pm it was Tracked at "HUB 3 - Birmingham", so the driver who had picked the parcel up had forgotten to scan the parcel.

I checked the email about 1 hour ago expecting to see my one hour delivery window as the parcel is due today, only to see that the parcel was tracked twice at Appleton 3 minutes apart. So in the tracking information there are two of the same entry 3 Minutes apart which I thought was odd.

It's now 9:50am and I have not received my one hour delivery window. I can safely assume that I will have to wait another day for DPD to actually do their jobs and deliver my parcel.

EDIT: Strangely just after posting this review I received an email containing my one hour delivery window, whether "Mike" actually delivers my parcel is another story but we'll see what happens.

Second EDIT: Parcel Arrived at 10:30am, Although DPD got the parcel here, trying to follow the journey of my parcel form the tracking information was very confusing. DPD Could do with improving the use of their own technology.
DPD UK

Reply from DPD UK

Morning Chris,

Sorry to hear your having issues. We will look into this and get back to you.

Thanks,

Graham
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Best parcel delivery service in the UK!

I've had about 7 DPD deliveries now, both at home and at work. They've always been perfect! Arrived precisely during the one-hour slot they said they would, I could follow them on the map in real time, the drivers have always been polite and efficient. On one occasion I've had to return an item, which was very easy to drop off at one of several authorised points in the area. Parcel delivery just couldn't be any better.

Thank you very much indeed for a superb service!

FT
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Just fantastic!

After buying from companies using various delivery services, we can honestly say we find DPD are by far the best! Never fail to deliver when they say and so friendly too (thanks to Dave & Paula for doing a brilliant job)

DPD UK Details

About this company

We appreciate all of your feedback and will always seek to assist if you have any problems. Just send an email to socialmedia@dpd.co.uk with your parcel reference number and a phone number, and we'll look into any issues you have.

Visit DPD UK

Contact information

We live here: Roebuck Lane
B66 1BY
United Kingdom

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