DPD reviews

DPD reviews

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Very efficient

09 April - I was out out when delivery was attempted. I have no close neighbours.

DPD "Sorry we missed you" card left. Easy to read with self explanatory instructions. You either do nothing and the delivery will be re-attempted the following working day. Or go with one of the other 4 options. I chose "Leave in a safe place" and followed the instructions on the card.

10 April - returned home from work to find the parcel had been left exactly where I had requested.

What more would you want from a delivery company?
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Excellent level of information about delivery

Excellent email and text updates - giving details of delivery to within one hour. Tracking info also very useful. I have been waiting for years for this level of efficiency and information with any delivery company - well done DPD!
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where is my package ??

I ordered a package and waiting more than a week as he supposed to be delivered on 2 days, so I called DPD to check what happened.
they delivered my package on the wrong address, they apologise and promise to deliver the next day at 1 pm.
the very next day at 4pm still no package, so I called again, surprise they delivered at the same wrong address than before.
I spend 45 min waiting on the phone to heard that I wasn’t there during the delivery and that the driver put a note under my door to tell me where he put my parcel.
just a precision I am living above a business opened since 10 am with 1 double door open of course with my staff working inside. is impossible than the driver couldn`t deliver my parcel as my staff was advise of this delivery.
Finally I still waiting with no assurance that my parcel will arrive, the ladies on the phone was, excuse me, useless, didn`t let me speak or explain my problem for her it was my fault.
for the direction of DPD I would like to say this: i wont ever recommend you as you customer service was unacceptable. Thank you very much for this very BAD experience.

my final word NEVER AGAIN !!!!!!!
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Delivered to someone else, impossible to get hold of

Ordered next day delivery, my computer is by the front door and the item was small enough to go through post box anyway. Nothing, says it's been delivered and signed for by a 'D SADD'. Tried to phone customer services, all numbers require a 10 digit code that supposedly comes on the 'you were out' card you get, since nobody tried to deliver it there is no card. Contacted Amazon and they're going to get back to me in 24 to 48 hours, considering I got next day delivery for a reason this is pretty irritating. The only way to contact DPD otherwise is through an enquiry form when I want answers asap.

Edit: Using a direct number to customer services, they say they are shut. It's 6pm and website says they shut at 9pm. Very unimpressed.
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Best service out of all couriers

Every other courier company should take a leaf out of DPD's book.
Best & most efficient service by far.
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Friendliest driver always happy to help and fast

We are based in Droitwich, and frequently get deliveries by DPD. The chap who delivers to us is always friendly, upbeat, smart and efficient. Cant remember his name at the moment, but compared to other courier drivers he's hea dand shoulders above the rest!

Tom

Ribbon printing Europe
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Very Friendly Driver

Always very friendly and proffesional
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Best Delivery company out there

Had 3 deliveries by DPD in last few weeks. love the fact I get an email with the time they will deliver and options incase I am not in. Perfect, wish all delivery companies followed suit. Driver was really helpful every time.
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Rubbish

their tracking system is difficult to understand and then package it finally came it was smashed. and one side of the box was smashed and ripped a giant hole in the box. and giant hole is the right word. and they did not care at all
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top notch delivery driver

our ususal delivery driver was here today friendly service as usual.
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Seems to be no way to speak to anyone other than a computer!

I wan't expecting a parcel so didn't stop the delivery guy as I saw him leave (I live in an apartment block), all I then wanted to do was speak to an actual person so see, given he at most by this point 5 minutes away, could he come back as I the rest of the week I wasn't going to be in and the depot is 30min drive away. No chance, all I could find was an computer so I am now left hoping a neighbour can pick it up the following day.
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Slechte site en service.

Ik krijg geleverd via dpd. Moet contact op nemen met de klantenservice om te weten wanneer mijn pakket komt. Code werkt niet. Wel aardige vrouw bij de klantenservice beetje jammer dat ik moet bellen.
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Verschrikkelijk

Nog nooit meegemaakt dat een bezorger niet de tijd neemt om te wachten tot iemand de deur open doet, maar gemakshalve aanbelt, een briefje achterlaat en snel wegrijdt. Internetwinkels; gebruik nooit DPD als pakketleverancier!
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On time, every time, and with a smile!

Great service from regular 'dynamic duo' husband and wife delivery team Dave and Paula. E-mails sent to advise of slot, and parcels delivered promptly, with a quick chat and a smile. Reliable and friendly service, and one very grateful customer!
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Extremely efficient and precise

Awesome tracking system, kindest courier, my parcel was even delivered earlier than expected! I'm very pleased and I'll certainly take advantage of the services offered by DPD in the future.
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Telling porkies, I think so !!

I have ordered small match pot of paint from a decorating firm, why they chose to send it by carrier is beyond me, however they did, and chose DPD to deliver it. I received an e mail yesterday saying that my instructions to delay the delivery had been received and that it would be delivered on a later date. I have issued no instructions to this effect and in fact was waiting for this delivery before placing a very large order for paint. They tell lies !!! As a result the decorating firm have lost a substantial order. I hope that they follow it up and see these jokers out of business. I have rated them as 1 star as there is not a lower rating.
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I have never had a problem with DPD

Honestly, delivery companies are usually terrible. I've had bad experiences with all of them.

That said, I have had about 6-8 packages delivered (and at least one collected) by DPD, and I have never had a problem.

And at least they give you a time for when they are due to deliver - you can plan your day around it, and if they don't arrive in time, you aren't to blame.

Ehhh... I can't really fault them. They are at least significantly better than the competition, and that must count for something
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Pointless.

Right now, I hate your service so much that if Parcel Force and Yodel said in order for me to receive my parcel they would require me to be kicked in the testicles each time, I would prefer their service to yours...
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The worst of a bad lot

They don't call when they say, they don't ring the bell - just stick a card through the door. I have attempted four deliveries this week and had a friend stay at my flat during the hour window in which delivery was promised but they didn't turn up.
Now without a delivery card I can't even collect it from the depo.
Nobody ever answers their phones.
If they have such a poor customer service record WHY DO ANY COMPANIES USE THEM??????
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Terrible

I was due to receive a parcel yesterday between 15.05-16.05. On the lovely map they sent me, it was due to be delivered to my work. However the emails said it was my home address. I was at work all day, and i work on reception, and nothing was delivered. I then return home after work to NO calling card there either. There are no telephone numbers like some other courier companies, to speak to someone about whats happened. I then check the tracking and it says the parcel was refused!! By who?? I then log on this morning to see that it is being held at the romford depot. I cannot call as there is no number, and i have no calling card?! So what do i do??

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DPD Details

About this company

DPD Dynamic Parcel Distribution GmbH & Co. KG is one of the leading provider of parcel services in Europe with a unique, high-capacity transport network with more than 500 DPD depots in more than 30 countries.

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DPD is ranked 4 out of 6 in the category

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