Dunelm Reviews 

Firstly I love Dunelm one of my favourites.
The reason I have gave 3 stars this time is...try contacting dunelm customer services, their online forum does not give me an option that is relevant to me, so try live chat oh dear is all I can say about that.
So last option was to telephone but unfortunately the wait time was to long.
My reason for wanting to speak to them is about the company they use..ie InPost UK for their deliveries.
I would prefer a customer could have a choice in which delivery companies they can use. So sorry dunelm I really did try to speak with a customer service staff about this.

Ordered a rug, arranged delivery for 2 weeks later. Courier confirmed delivery, then email sent from Dunelm 2 hrs before delivery to state item didn’t get to couriers on time. Very disappointing in the service.

Bought curtains were stained, bought lampshade was damaged very disappointed as had nice blinds from there

I’ve ordered several items over a period or time.
Delivery has been swift and the quality has been excellent.

Bought some lovely curtains, thank you

I ordered a dining table, chairs, side board and ladder shelf unit 3 weeks ago. The sideboard and half of the ladder shelf have never been located. The other items were all faulty. I've requested that they are all collected on the same day. Dunelm say this cannot be done so they booked for them to be collected on different days. I am disabled and they are aware of this. I had a medical appt on one of the days they had arranged for one of the collections and a support appt with a charity for one of my conditions on the other. They haven't cancelled those collections and they still haven't arranged for these faulty items to be collected despite requests through their webchat and email service.

The Customer Service of this company has been terrible and very unsympathetic. On two separate occasions, I have had to wait in between 7am -9pm for a collaboration that never happened. On the second different firm that we’re meant to collect, they were meant to give a two hour spot but failed to do so. The response from Customer Service was you can take it to your local Post Office or try again for Collection. Will never use this company again and suggest beware of expecting a customer friendly way of being treated.

We like the quality and range of Dunelm. We were very disappointed with the checkout experience. Gone were the tills where you could chat to the assistant, replaced by self service tills.

Found everything that I was looking for with help from the friendly staff. Loads of choice especially bed linen.
One of my items wasn’t in stock but a staff member (sorry, can’t remember his name) looked it up and ordered for me on his iPad.

Always a great experience in Scunthorpe Dunelm. The staff are all super helpful .

Click and collect in as little as 2 hours you advertise! How come my order is going to take 9 days!!!!!!!

Made myself known at the relevant pick up point, had to wait more that 10 minutes then was brought my item. Lady was pleasant enough but no Are you able to manage this to your car?
I’m not quite 80 years old but surely it would have been a common courtesy to ask. !!!

Ordered a bed for my 16 year old daughter. Simple enough for her to put together by herself and is comfortable.

Very pleasant, helpful delivery team made build of the sofa easy.

I ordered 4 made to measure blinds that I had delivered to store due to being away on holiday… when they arrived 1 was damaged and had to be reordered. I was informed by email and told I’d have to wait 2 weeks again. 3 weeks later after hearing nothing I chased the blind up to see if it had arrived, they told me someone would find out and call me back. Fast forward a week and still no call, so I chased it up again to be told yet again they would look into it. Someone did ring me back to tell me the place where the blinds were made now wanted photographic evidence of the damaged blind and my blind would not be arriving for another 2 weeks. Basically I don’t believe the blind had been re ordered at all. The customer service was poor. I had to do all the phone calls and chase up a situation that wasn’t my fault. I will however be returning all 3 blinds and wanting a full refund.
I would not advise anyone to use this service.

If I could leave zero stars, I would!

I visited my nearest Dunelm store, around 15 miles away, because I wanted a specific item that I couldn’t find anywhere else.

When I arrived, I was told by a member of staff that the item was not in stock and was only available online and in larger stores.

I drove home and ordered the item online for Click & Collect. Within 30 minutes, I received confirmation that my order was ready to collect from the very same store!

So, clearly, the item must have been in stock all along, despite being told otherwise.

I then tried calling the store on at least 20 occasions to confirm that my order was ready and that the correct item had been allocated, given what I had previously been told. Not once did anyone answer the phone.

I contacted Head Office, who told me they would contact the store and get back to me. They never did.

I therefore had to make another 30-mile round trip to collect the item — and, unsurprisingly, it was exactly the item I had ordered.

I subsequently contacted Head Office again to make a formal complaint. I was told someone would get back to me.

Five weeks later, I’m still waiting.

The item itself is great, but the customer service I received from both the store and Head Office has been absolutely appalling. This has to be one of the worst customer service experiences I’ve ever had.

Dunelm really needs to look at how it treats its customers and, more importantly, how it handles complaints.

Easy order process delivered on time and good value for money very happy with my purchase 😀

I bought two Beige Bread Tins at £15 each. One is perfect, but the other one is a disgrace. It has old sellotape, part of a label, and scrapes on the enamel.
I am very disappointed

The products are always lovely and good value for money. The website is easy to use and delivery is quick.

Three times I've ordered the same wallpaper swatch from them, I've had three dispatched emails, but the swatches never arrive.