Please accept my apologies for late review this was due to a hospital attendance. From my initial order through payment this was easy an uncomplicated. I have got to say the item was excellent val... See more
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See what reviewers are saying
MUSIC STORE supplied me with a newly introduced Mesa Boogie Subway Bass DI Preamp while other retailers were still waiting to get it in stock. MS accepted the order before the item was available and t... See more
Thus far, my purchasing experience has been rubbish, they appear to use a bulk dispatching system, my order is showing as "Shipped" which would appear to mean my order has been "Marked" for Dispatch,... See more
Delivered an item that had a long waiting list with other company’s and arrived before the stated date. The tracking system was brilliant and kept me informed on a regular basis. I cannot fault this c... See more
Company details
About MUSIC STORE professional
Written by the company
Lowest Prices
We check 140,000+ prices every single day from all of our main competitors. We’re so confident that our price is the lowest available that if you find anything cheaper, we’ll be happy to check and advise if we can match the lower price.
3 Year Warranty
In addition to the manufacturer’s standard warranty period, we guarantee that all products will be free from manufacturing defects for three years from the date of purchase.
Dedicated Customer Service
As a leading music technology specialist, we can offer help and advice through dedicated teams based at our UK office and central store in Cologne.
We strive to provide you with the best possible delivery service throughout the UK, mainland Europe and the rest of the world. We also offer FREE UK DELIVERY on all standard orders over £150.
Contact UK
Chesham House, Chesham Close
Romford
United Kingdom
RM7 7PJ
Contact info
Istanbulstr. 22-26, 51103 , Köln, Germany
- +49 221 8884 0
- export@musicstore.com
- www.musicstore.com
4.6
Excellent
50K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Product as described and excellent…
Product as described and excellent communication throughout delivery process.
September 5, 2026
Worst customer service i ever seen
Worst customer service i ever seen - arrogant and not helpfull. Returns not free (and conditions are misleading). To return a product it's mandatory the customer number which is not in your account and, very conveniently, in a very small letters in the invoice. Do yourself a favour and buy on Thomman.
August 28, 2026
Great products and service
Great products and service. Delivery came earlier than estimated. Good communications and product as per description and of high quality.
September 5, 2026
- From A to Z
- From A - Z reliable phone calls with professional competence.
- International delivery service at its best.
September 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
You sent my product to me in the UK…
You sent my product to me in the UK with a european plug on it. I cannot use it.
August 30, 2026
Reply from MUSIC STORE professional
Hello,
we do our best to include adapters with all products as a gesture of goodwill. We’re sorry that this doesn’t seem to have worked out with your order.
Music Store
Reply from MUSIC STORE professional
Hello,
At the time of your order, it was indicated that the items were out of stock and that we expected to be able to dispatch them by the end of August. Your order was then dispatched from 31 August onwards.
Music Store
I had a great time
I had a great time, the customers were fun to chat too, the staff were helpful bust most of all knowledgeable..
September 2, 2026
Terrible service
What a bad experience I'm having. Enthusiasm for a new guitar and amp completely killed. Do not buy from here. They are so fast to make a sale, but to ship and help with the delivery? The don't give a sh*t. Ordered 17 days ago, got myself a birthday gift, and its been terrible. Package still stuck, of course it's DHL who get the blame. They must have a cheap deal with DHL to save on shipping and they don't care! After 17 days, and 3 emails, Export team asks me to reach out to info team, seriously???
Complaint: 5645205 RMA1244486
A REPLY TO THEIR COMMENT: Clearly they are fast in replying to keep their reputation instead of giving a good service.
1 )My order was made on 21.08, you registered the DHL packet late 25.08, that means 3 working days delay.
2) You were slow in answering my follow ups, on my 3rd attempt you answer at end of the day to send an email to info account and not export (because they realised they dont deal with it after 2+ weeks of waiting).
3) Still no reply from "info". Your process is broken and you don't care to fix it. No excuses for Malta, on same dame i made 2 big orders from Thomann, DHL too, and both arrived 7/8 days ago. Never again! Happy to send you the tracking info if you don't believe me.
Use your time to fix my problem rather than replying here to justify your mediocre service!!
September 7, 2026
Unprompted review
Reply from MUSIC STORE professional
Hello,
We are sorry that you are dissatisfied, but we must clearly reject the impression that we “do not care” about your order or delivery. Your order was dispatched promptly after we received your payment. Deliveries to Malta can naturally take longer due to the distance and the international transport route involved. Once a parcel has been handed over to the carrier, our ability to intervene directly is very limited. We cannot go to a DHL depot ourselves and search for an individual parcel, and we are dependent on the carrier’s tracking information and internal procedures. A formal investigation is also not always possible immediately, particularly when a shipment is only delayed by approximately one week beyond the expected transit time. We fully understand that this is frustrating, especially when the order was intended as a birthday gift, but we regret that the situation is being portrayed as if we had delayed the shipment, chosen an unreliable service simply to save money, or were unwilling to help. None of this is accurate. We shipped the goods without unnecessary delay and will continue to support you within the possibilities available to us.
Music Store
Happy 1st time customer 😁
Fabulous Store. Easy ordering, very competitive prices. Kept up to date all teh way. Happy 1st time customer.
September 4, 2026
Professional
Good website, easy ordering, good communication, fast despatch and delivery. That covers all bases. A professional service!
September 4, 2026
SUPER PRODUCT GREATVALUE FOR MONEY
Please accept my apologies for late review this was due to a hospital attendance.
From my initial order through payment this was easy an uncomplicated. I have got to say the item was excellent value for money no faults appeared on first testing all functions were easy to use after a couple of times. The unit is now installed at my daughters dance studio and working fine through her p/a.
All in all a very satisfactory transaction from fast delivery to end use THANK YOU MUSIC STORE.
August 22, 2026
"The shipping is slow and customer…
"The shipping is slow and customer service is unresponsive."
August 28, 2026
Professional business
Professional business. Good communication, fairly quick shipping, price.
Thank you.
August 29, 2026
Rubbish thus far
Thus far, my purchasing experience has been rubbish, they appear to use a bulk dispatching system, my order is showing as "Shipped" which would appear to mean my order has been "Marked" for Dispatch, and will be on hold till they've filled a container! They'll no doubt point the finger at DHL and say that's how it works! Email enquires are answered after days with curt responses, providing little or no requested information, I made my purchase on the 30th August and I still haven't been provided with a solid delivery date! Order No M006812464
August 30, 2026
Unprompted review
Order never arrived, rude/unhelpful customer service.
Never received my mixer or stage box.
Tried calling in several times to resolve, everyone who picked up the phone was rude and did not help. Said.. “looks fine on my end” while ups was waiting on additional paperwork. The tour I was going to use this for is now over, and I had to rent one instead. Still no updates, waiting on a return at this point.
September 2, 2026
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