I recently purchased my replacement Dyson from Comet. I had cause to contact Dyson direct to register my vacuum and for attachments and cannot fault the friendly, efficient and speedy service I got. I received my extra parts within 3 days. The girl at the other end of the phone (I wish I remembered her name) would not go until I was sure I was happy with the help and advice she had given me. It's no surprise that this is the second vacuum we have purchased from these people in 6 years, which such a good and caring all round service.