Easipay Reviews 

1,059
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 658 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for guiding them through the setup process of their new card machines, making everything completely smooth and stress-free. Many people deeply appreciate the prompt customer support, patient communication, and expert technical guidance provided by the team members during onboarding. However, some customers also noted frustrating difficulties regarding the sales process, poor communication, and unexpected charges appearing on their merchant accounts. A few reviewers additionally mentioned unhelpful follow-up service, unreturned callbacks, and pressure to purchase extra services that they did not actually need.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting helpful, friendly, and knowledgeable... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, hassle-free onboarding process with no... See more

Service

Customers had positive experiences with service, noting outstanding and reliable support from the team from... See more

Payment

Reviewers express mixed feelings regarding payment services, with some customers praising the reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

New customer & new business owner so I’ve been nervous about who to choose for taking card payments. Barry & Calum have been super helpful throughout the purchase & set up process, answered all my que... See more

Company replied

Rated 5 out of 5 stars

From start to finish getting the payment terminal has been a very smooth journey. The team have been extremely helpful, friendly and very knowledgeable explained everything, answering my questions and... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the point of enquiry until set up. Henry was very informative providing me with everything I needed to know to purchase the right card machine. Once received, Megan arranged a c... See more

Company replied

Rated 5 out of 5 stars

Teigan was absolutely fantastic from start to finish. She was professional, friendly, and made the whole process smooth and stress-free. She took the time to explain everything clearly, responded quic... See more

Company replied


Company details

  1. Card Processing Service

Written by the company

About Easipay Easipay is a Lancashire-based company dedicated to making business life easier. We’re your one-stop shop for essential services that save you time and money. From card payment solutions with the latest POS systems and premium smart terminals to online payment options, we’ve got your transactions covered. But we don’t stop at payments. Easipay connects you to the UK’s biggest suppliers for energy, water, broadband, business funding, and waste management - all at preferential rates. With personal, dedicated account management, we take care of the details so you can focus on running and growing your business. Our mission is simple: streamline your operations, reduce costs, and support you every step of the way. Trusted by businesses across the UK, Easipay combines local expertise with national reach to deliver solutions that work.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,059)

649 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Josh was extremely professional and…

Josh was extremely professional and helpful in resolving an unexpected design issue with replacement card machine. He successfully found a suitable solution to the problem. Excellent Customer Service. Thankyou Lawrie at The Penrhyn Blackpool

November 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Helpful support

James at Easipay has been a great help, i struggled with my compliant forms and he talked me through and sorted it all out for me, very quick and thoroughly

November 4, 2026
Unprompted review
Rated 5 out of 5 stars

Callum was really clear with…

Callum was really clear with instructions and made the process easy and simple.

November 2, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Alex

Thank you for the 5 star review ! We're glad Callum was able to make the process easy and simple. Callum is thankful for his review.

-Louise

Rated 5 out of 5 stars

Great customer services

Super helpful customer service team (Josh)-who were very patient and knowledgable. Josh took time to go through everything step by step and made sure he resolved all my queries. Top marks!

November 2, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Alison

Thank you for the great review ! We're glad Josh was able to assist with the set up process and resolved any problems you had. Josh is thankful for his review.

-Louise

Rated 5 out of 5 stars

Megan was fantastic

Megan was fantastic, very calm, and easy to follow on the phone to set my worldpay terminal up

November 2, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Gillian

Thank you for the 5 star review ! We're pleased megan was able to help and that the set up was easy. Megan is thankfulf or her review

-Louise

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Rated 5 out of 5 stars

Worldpay Terminal set-up.

I was speaking to Megan in regards to setting up my worldpay terminal, it was so simple, easy and quick. She was very informative and answered any questions or queries I had.

November 2, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Jo

Thank you for the great positive 5 star review ! Megan is very thankful for her feedback and we are glad that she was able to assist.

-Louise

Rated 5 out of 5 stars

Jamie was Very good

Jamie was Very good, patient and knowledgable
Made setting up easy for me

October 30, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Alan

Thank you for the 5 star review ! We're please Jamie was able to assist in getting you set up. Jamie is thankful for his review.

-Louise

Rated 5 out of 5 stars

Well mannered and walked through set up of terminals step by step

Declan was very well mannered ran me through set up of my terminals made the hole experience very easy as someone suffering with adhd I have a very active brain I can get frustrated easily but Declan’s very carm and well spoken made it a dream

October 29, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Nikkima

Thank you for the great 5 star review ! We're please Declan was able to assist and run through everything regarding the terminal and set up. Declan is thankful for his review.

-Louise

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Rated 5 out of 5 stars

Great customer service from Megan today…

Great customer service from Megan today .Questions i asked all answered.Thank you 🙏

October 29, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello

Thank you for the 5 stars ! We're please Megan was able to assist and answer any questions asked. Megan is thankful for her review.

-Louise

Rated 5 out of 5 stars

Declan was a massive help in setting up…

Declan was a massive help in setting up our new terminals for the 2nd time. Much appreciated guys and pleasure working with you all

October 28, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Josh

Thank you for the great 5 star review ! We're pleased to hear your all set up and that Declan was able to assist with this. Declan is thankful also for his review.

-Louise

Rated 5 out of 5 stars

Helped get me sorted to accept card…

Helped get me sorted to accept card payments, they have been very helpful and have been in touch a few times to go over everything.

October 27, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Andy

Thank you for the 5 stars ! The feedback is greatly appreciated and we are glad the agents were able to help.

-Louise

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Rated 5 out of 5 stars

A lady called Megan rang me to set up…

A lady called Megan rang me to set up my new machine for my business and she was so patient and helpful and I'm so grateful. An absolute fantastic polite lady ❤️

October 26, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Philip

Thank you for the great positive 5 star review ! Were please to hear Megan was able to help and assist with the set up. Megan is thankful for her review.

-Louise

Rated 5 out of 5 stars

James did a great job guiding me…

James did a great job guiding me through the process of setting up my new terminal

October 23, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello

Thank you for the 5 star review ! James is thankful for his review and we're glad he was able to help through the process.

-Louise

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