All in All, Usually a satisfied customer

I have been shopping with Eastbay for as long as I can remember. Probably has something to do with the catalogs I used to receive as a teenager. They usually have the best selection in sneakers and equipment. The only issue I've ever had has been shipping speed at times. Feels like it should be a little quicker if you pay to upgrade, but I'm a tad impatient when it's something I really want. If you're a basketball fan/player, definitely the place to shop.

This merchant's customer service is appalling.

I will never place another order with Eastbay.com ever again for a pretty good reason. I order through their website and I thought everything was going to go through fine because I've done a lot of online shopping for Black Friday. They were the ONLY merchant to ask for verification over the phone. I had no problem with doing this and so I called them up. The wait time was absolutely ridiculous. When I tried verifying the information with them, they told me that one of the the pieces of information I was providing them wasn't working correctly. This wasn't the problem. I called my bank up to go through the process of making sure everything was going through okay. I called Eastbay.com's payment verification department again and got a new representative. I gave them the new information and they said they still weren't able to verify the information. Now they've cancelled the order completely. At that point, I was a little upset.

So I try placing a new order after calling my bank up for a second time to verify EVERYTHING on the account. Their Live Chat told me that my order was being withheld and needed to be verified again. I call them up and they just flat-out tell me that my order was cancelled because of the last transaction and that I would NEED and ONLY have the option of using Western Union to ever get anything approved.

Needless to say, I will NEVER be doing business with this ridiculous merchant ever again.

Great service

Good prices, but a high shipping rate to EU.

The Best

My favorite online shopping site! They have everything I need and always have good deals.

Legit online shop

Bought two or three kicks from this site, however the delivery was really slow for some reasons...

Simply the best....

The best website ever.....and the prices are amazing. Keep up the good work guys!

Okay side.

Jeg bestilte nogle sko ved "www.eastbay.com" en fredag. Og om mandagen, fik jeg en besked om at mine sko var sendt.
Men hvad de var sendt med, kunne jeg ikke finde.
Efter noget tids eftersøgning, fandt jeg dem USPS.com postal service.
Hvor jeg ku se min pakke var i Danmark!

Jeg kontaktede post dk, om aftnen for jeg ville sikker på at de ikke blev sendt tilbage til US!
Jeg fik afvide, jeg sku ringe om morgen til post danmark, hvor jeg får af vide at jeg får et brev med " told opkrævning" 379 kr. For at få min pakke, og så var den endelig min.

Ingen problemer

Jeg bestilte et par basketstøvler, som nåede frem og jeg er fuldt tilfreds med varen.

Jeg havde Problemer med PostDanmark og måtte selv lokalisere varen og få den frem igen, inden den blev sendt retur til US. Men det kan man næsten ikke laste Easybay for.....

Husk der kommer dansk told oven i de varer du bestiller! (dobbelt op på prisen)

Mike Jørgensen found this review useful

eastbay.com - The absolute WORST online merchant ever!

Eastbay.com is a very deceptive and evil company, numerous items on their website they do not even have in stock yet they intentionally mislead customers to believe the items are in stock so that they can charge your credit card and get payment, then you are eventually told that the item is not in stock and it will have to be backordered. Corporate corruption, greed, and deception at its worst. Deplorable customer service. They also try to hide the fact that they are owned by Foot Locker, as there is no mention of that anywhere on their website.

AVOID this horrible company and shop with an honest firm like http://www.zappos.com or http://www.shoes.com as they offer free shipping, lower prices, excellent customer service, and their websites only feature items that are actually in stock and ready to ship immediately. If an item becomes out of stock, their websites show that information instantly as they are reputable companies, unlike Eastbay who only wants to scam its customers and take your money for items which they do not even have at all. Do not do business with Eastbay, you can find numerous better companies out there to deal with that truly care about customer service and have better prices, and most times offer free shipping and free returns. Eastbay charges you $6.50 to return an item, plus you also have to pay the postage both ways, even if they screwed up. Do not risk get scammed by eastbay.com, shop elsewhere.

Read actual consumer reviews of eastbay.com at www.boycotteastbay.com and www.ripoffreport.com