easybank Österreich Reviews 

What a desaster. The whole investment department is a bunch of highly incompetent, arrogant losers. Over the years they were giving constant bad advice - e.g. recommending to take dozens of thousand euro losses as some OTC positions would not be able to be sold EVER AGAIN. And of course it was able to transfer to another bank.

Run away from these absurd imbeciles. Really - I am not exaggerating. They have currently cost me thousands again as they need 5 days to do a position change .. and only told me so after 4 days of me believing the order being in place. I.e. I am saying that the system they are using is hopelessely outdated. This level of absolute incompetence is borderline criminal.
DON'T EVER make the mistake of opening an account with them.

Cheap, but never before I had to call my bank's customer service so often. Blocked transactions out of the blue which you can only resolve with customer service on weekdays. If it wasn't for the Austrian IBAN and the free account I wouldn't stay.

Easy I think not, rather ”Bank hotel California” as once you check in, you can’t check out apparently. This bank is really poor. I had an account with them for some years and then decided to close the bank as it didn’t live up to expectations This was however not registered on the bank’s side, somehow resulting in back payments for services never given. Hopefully the second attempt to close the account will succeed.

My wife and I have been customers of EasyBank for over 18 years. In the past, whenever there was an issue, we could simply call support, reach a real person within minutes, and have the problem resolved immediately. Unfortunately, this level of service seems to have changed.

When we arrived in Japan for a two-week vacation, none of our four EasyBank cards (credit and debit) worked at international ATMs or for in-store purchases, despite having disabled the geo-control feature a few days prior.

We tried contacting support, but the hotline only offered three automated options, lost cards, replacement cards, or savings accounts, each leading to further automated menus with no way to reach an actual person. The chatbot was equally unhelpful, repeatedly directing us back to the same hotline.

After much trial and error, we discovered that re-enabling and then disabling geo-control again allowed just one of our four cards to work at ATMs. Chip payments began functioning, but contactless payments still failed. The other three cards never worked at all. After more than 30 hours of travel and with a train to catch, this was the last situation we wanted to be in, especially without any real support from EasyBank.

To make matters worse, the EasyBank app now prioritizes advertising competitions and special accounts instead of offering meaningful customer service.

EasyBank used to be excellent, but it seems that in their drive to cut costs and maximize profits, they’ve eliminated real staff and replaced them with automated systems that simply do not work when you need them most.

I've been a customer with Easybank for over 10 years and had never had any problems with my online account. In May of this year, my account was locked with no reason given, and I could not access my money, pay bills, or receive money. Customer service was unhelpful and would only say to "be patient ". Eventually I was notified that my account was being terminated, also with no reason given. I received a letter from Bawag (who claim that they have nothing to do with Easybank) asking for an account number so that they can transfer my money to it. That was 3 weeks ago and I still haven't received my money. This has been a disaster. Stay away from this bank, they are simply thieves.

A complete JOKE! Is this the worst customer service ever? There is no telephone line to call if you have a problem, you have to send a mail after a logging and wait for them to email you back, why no humans? What a disaster, I can never recommend this bunch of cowboys.

For some service centre requests there is no phone contact. It takes them forever to respond to written requests and then they don't respond appropriately. They cannot explain how much money they charge for some services. Just unprofessional

I used to be a happy client with this bank (or its origin) for more than 10 years. But with the last ownership change from BNP Paribas to BAWAG I had to close the books. Instead of keeping or improving the great, established functionalities and service, they had to set up everything different, making me feel stepping back in time.

Instead of adapting to that, I decided to move to a modern and international oriented service.

Do not trust them with your money. This bank does not care about its customers and has pathetic "abteilug" that blocked my account without any info or pre warning and later sent a message (after asking many times) that they need my ID!!!! shame on them. I will move out...

Good portal for your accounts, a little old fashioned, but reliable.
Support is not great, but the site and all the services are working properly. Far better than other bank portals I know.

Good ambiance, good quality of presentation

Unfortunately they have poor support and I'll be changing banks once I find a suitable alternative. I've been a customer for almost 10 years now and nothing has changed.

Avoid easybank ! Bank with 0 service!
As online bank he has service only by email ,they never answered! They processing payments 1 week and it ok for them ! They working under big bank in austria but they just don't care about clients !

Worst bank ever! Contacted the call center which could not help and advised to write email. After 2 weeks still got no answer and my address change request hast not been processed. Avoid this bank at all cost!

It seems they are undergoing a liquidation process.
I wonder if they still have a banking license, and if they do what that says about the austrian banking system

Very bad and getting worst

Banking self-sevice portal is completely unreliable. There is no support. You will waste hours of your time and be locked out of your account because of easybanks idiotic processes. BANK SOMEWHERE ELSE

They do not give support. You can send them messages, which go unanswered for weeks. Or sometimes call them, in which case each employee tells you they're not responsible and put you through to someone else. This cycle ends with them telling you to send a message, which again goes unanswered. This happened to me on multiple occasions by now.

old-school, slow and customer-unfriendly