Als 1,95 m Riese wird man auch an Bord abgewimmelt. Wenn man automatisch beim online-check-in einen Sitzplatz zwangszugewiesen bekommt, hat man an Bord keine Chance zu wechseln. Ich kann nun gar nicht in der Sardinendose sitzen. Wenn die das sehen ist es der Crew völlig egal. Die gesamte Emergencyreihe war frei, aber man muss 20 Euro zahlen wenn man da sitzen will.
Es ist in meinen Augen Diskriminierung, da man nichts für seine Größe kann und ich für einen Sitzplatz bereites gezahlt habe und da erwarte ich dass ich auch einen Platz bekomme wo ich reinpasse. Dies hab ich bereits 3 mal erlebt 2013.
Die Preise sind teilweise eine Frechheit, die sind teurer als Lufthansa, easyjet war mal günstig, nun nur noch Massenware. Ich werde versuchen diese Airline in Zukunft zu vermeiden und auch anderen davon abzuraten
And you certainly understand why it is the cheapest option on the market, with the most popular destinations.
Lousy seats, fine crew and the noise in their planes is the loudest I have experienced.
Will maybe use Easyjet again, but will avoid them if possible.
But as far as trust goes, they are trustworthy.
Their website is the best thing about the company. Very functional and quick.
Flew from Paris to Copenhagen with this airline. It was cheap, but the service was nonexisting and we had to ride a bus from the airplane to the gate, which should take a maximum of 5 minutes, but ended up taking more like 45 mins.
København -> London Gatwick og London Stansted -> København var super nemt, indtjekning på nettet er super nemt og man slipper for lange køer i lufthavnen, baggage drop er nemt og generelt er det overskueligt. Det er tydeligt, hvad tingene koster, såsom sædevalg, baggage m.v. så der kan jeg ikke brokke mig. Det er helt sikkert et flyselskab jeg vil vælge igen.
I have flown with Easyjet about 10 times or more and I never had any problem with anything. Their service is always at its best and the personal has always been totally funny and nice. You get information on the flight directly from the captain
Havent used Easyjet for a few years but used recently for Gatwick to Barcelona and back as part of a cruise deal.
I was surprised to find that they now allocate seating and this makes it a great service. No dash for the aircraft to sit together!
Service was friendly and faultless by ground and cabin staff. One suitcase was slightly over weight on the return journey but that was not raised as a problem.
We were also offered the ability to put one of our carry on small cases in the hold at no charge which was a bonus to us and to EZY as it reduced the baggage in the overhead lockers.
Pleasantly surprised at how good they were and I would be happy to use again anytime!
I find it hard to take some of these reviews seriously. People complaining about paying extras for overweight and luggage.. All these informations about paying for luggage and seats are descriped clearly at their website!!! So being surprised by the ekstra charges just means that you haven't read the information thoroughly enough!
I used EasyJet this weekend from Copenhagen to Gatwick - No problems. We only brought handluggage because we knew about the extra charge for luggage to be checked in! Only bad thing is the small space between the seats for your legs.
i find it a bit ironic that people only give this company 1 star because of their own mistakes such as not being aware of extra charges and seats.
order your tickets a good month before departure - and you will automatically reserve seats!
PEOPLE! dont make bad reviews - because of yout own mistakes.. be AWARE of the conditions - read the policy - know the company.
Don't bother book a flight with Easyjet just to save some money, because really, you pay double.... You have to pay everything even for the seats!!! They don't even offer you a glass of water, their seats are unacceptable(are comfortable for a smurf though) and their service is extremely POOR. I checked in an extra luggage and when I arrived to the airport, I had to pay extra for the weight inside the luggage. Really it's stupid. When you check in for an extra luggage in easyjet you have to pay extra for the weight inside it ,so you pay 30£ the luggage and then 11£ for every kilo you put in your suitcase. The only thing that they don't charge is the air that you breathe.......Maybe in the future!
Flown with them a couple of times staff are really rude and they are not cheap unless you book in advance flew twice with them once was my own choice the second a company i was working for booked the flight now i fly with BA and i have found that easy Jet is only about twenty to thirty pounds difference and sometimes easy jet are more expensive but i would rather pay a bit more and fly with BA no hassle if any delays you are kept informed and i have had a few reward flights now with my Air miles and the staff always helpful and all drinks and food included with price of ticket/one hand luggage/one lap top and 23kg hold luggage great well worth the extra money.
A few weeks ago my colleague and I arrived at Bristol Airport having finished work early. We hoped to get onto the earlier flight home but were told that if we had not flown into Bristol then it was going to be £120 to change the flight (a fee plus the difference in fare). We decided to wait and catch the flight we were booked on to. Just before the earlier flight was due to leave one of the customer service people came to us and said there wasn't may people on the earlier flight so they were going to transfer us free of charge. Thank you very much to the nice guy on the customer service desk!
I made a reservation on EasyJet, discovered I had entered the wrong date, tried to call them immediately. I live in the US and their office was closed. Sent an email and received a note they received it. I called the following morning and after being on hold for 27 minutes hung up. It is now 48 hours since I sent an email and there has been no follow up on their part. I have taken flights on them in the past and the flights have been fine but this service is unacceptable. I will take my flight and EasyJet, you just lost a customer
6th November 2012, we flew to Sharm el sheikh eventually... what a shambles. first there was a minor problem which took an age to sort, we were then told we had to change planes. after 45 minutes wait we re boarded. at last the plane took off- we were then told that we were going to Milan to pick up crew and refuel. we did eventually get to our hotel SEVEN HOURS LATER. NEVER AGAIN EASY JET.
Easily the worst airline I have ever flown. As a travel agent, I will never sell or personally use them again. They suck every iota of life out of the customer service industry and I am shocked so many customers are willing to be treated certain ways to save a few dollars/euros/pounds. A few basic things, really strict with overweight bags. I paid ours in advance and two bags were 1lb over and we were charged $20 euro extra for these. Not nice, but my own fault for shopping so I paid it gladly. On board, no entertainment, no recline buttons on seats, uncomfortable seats, no assigned seats at all so it is easy to get on board and not be able to sit near your family/friends/group. The big offender is after checking in our bags, clearing security, sitting in the waiting area for over and hour and lining up to board, as we began boarding the plane, a huge witch of a woman started pulling people with purses or duty free shopping aside. Apparantly, you can't take a personal item. One carry on, no additional item. So you can't carry a laptop, or buy items in duty free that won't fit in your carry on. Or if you are a lady, you can not carry a small purse. Lots of people were fighting with them. They charged me 40Euro to "check" the back pack I have taken to 65 countries on over 50 airlines carrying because my small purse would not fit into my backpack. Another woman had to check the shopping she just purchased because it would not fit in her small purse. RIDICULOUS! Wait until people are boarding and nail the for extra money. Eastjet offers a terrible experience. Do not fly them. Plenty of alternatives
Friendly staff - and mostly on time. Food and drink on board are not crazily priced - and speedy boarding allows you to skip the queue at check - in. The only negative point is the lack of allocated seating. The scrum at boarding is annoying.
Enge sitze, unfreundliches Personal, keine Getränke während des Fluges, stattdessen werden von einer grimmigen Stewardess Gewinnlose zum Wucherpreise verkauft und während des ganzen Fluges über die Sprechanlage angepriesen.
ACHTUGN: jedes Gepäck wird extra zum Flugpreis verrechene!
Paid for my families vacation in Berlin. At check-in at the hotel it turned out I have to pay extra for a bed although nothing was mentioned about this when I ordered or in the receipt.
I have contacted Easyjet several times about this and never got any reaction whatsoever. Seems only way to get in contact is placing orders and sending cash !!
I have heard stories like my own from friends and collegues and wish I had known so I could have avoided Easyjet. They are on my blacklist now and I do my best to warn everyone against them.
Pourquoi passer par Easyjet ? Parce que c'est pas cher ! Pourquoi je ne repasserai plus par EasyJet ? Parce qu'il ne sont absolument pas conciliant... J'ai perdu ma carte d'identité deux jours avant de partir, et il m'étais alors impossible de prendre l'avion. Au bout d'une bonne trentaine de minutes, une personne au téléphone me dit qu'une carte de bus avec photo peut suffire pour voyager en France. Je m'empresse donc d'aller en faire une, je rappelle le service client (bien sûr, je tombe sur une autre personne), et on me dit que la carte de bus, ça marche pas en France mais qu'en Angleterre. Résultat du compte : 150€ de billet d'avion perdu...
Iman Zouhdy found this review useful
With over 500 odd flights with other esatblished airlines, a budget business trip to Bordeaux (BOD) from LGW (Dep 05/09/12-Ret 06/09/12) I must admit I was very impressed with my first experience with a 'low cost' carrier. (I have never flown Ryanair however). I was greatly impressed with the return flight today and the Easyjet cabin crew were very proffesional and genuinely friendly. Not that I partook in any of the inflight services I noted the prices were cheaper in comparrison to some typical holiday flights I have taken in recent years (Thomas Cook). Seat recline is locked out and I think this is great as it causes less cabin pax neighbour friction as normally during a shorthaul flight there is never really the need to recline. (I work for an Airline Seating company and feel this should be the case on all s/haul sectors)
I am waiting in the hope that the current trials in which easyJet is allowing passengers on certain routes to pay a supplement in order to be allocated a seat will lead to this being adopted across its operation.
Until then, easyJet remains a one star, cowboy airline as far as I am concerned, despite all the other things that it has improved over the years. I still utterly detest being treated like cattle at boarding time. For goodness sake get real Ms McCall, you could be running a good airline.
Mi hanno cancellato il volo per berlino DOPO aver fatto il ceck in; 20 minuti prima di decollare con conseguenze:
viaggio livorno-milano e milano-livorno per niente (non rimborsato) albergo a berlino (non rimborsato) e vacanze cancellate.
Love easyjet.co.uk or easyjet.com
Without them we would be paying a lot more for our flights.
Flights are generally on time and hardly delay over all their flights that operate daily. This is great and isn't praised enough.
People work hard for our small pennies on a budget flight. They offer a good, quick and easy service. They may not be the best or have the best verbal reputation however I would make your own mind up because you will be surprised at how easy and simple they are. It's in the name, easy jet. It's easy and would recommend strongly.
I recently had to be flown home from Sorrento after an accident. My insurance company organised it with Easyjet and even though they had less than 24 hours notice they arranged all the special assistance I needed and sorted seats on the plane for me. There was a problem with the flight leaving Naples and the captain came into the cabin to explain to the passengers and kept us informed all the time.
Was unaware of EasyJets operational model, so I was shocked when I experienced it. Utter disdain for customers would be a way to sum it up. They literally treat passengers like livestock. The boarding process looked like a scene from a horror movie about a disease outbreak as people literally ran to push and shove each other out of the way on the tarmack. I can't decide whether to call them the zoo or prison of the sky. Either way they have single-handedly set back civility and class in modern airline travel, a bold jesture indeed.
Eigentlich hatte sich meine Meinung über Easyjet eher zum Negativen gewendet: Während ich früher begeistert war von den günstigen Preisen, habe ich mich in den letzten Jahren ein bißchen über mangelnden Service geärgert. Dass man für Gepäck extra bezahlen muss, fand ich blöd, weil man das auf den Preis noch extra draufschlagen muss, bis man den endgültigen Preis hat. Außerdem hatte ich oft missmutige Stewardessen im Service, die schlechte Laune verbreitet haben.
Neulich war das ganz anders: Die Crew von Basel nach Berlin war super nett, wir haben ungefragt Servietten bekommen, als wir unsere mitgebrachten Muffins ausgepackt haben, die Stewardessen hatten für jeden ein Lächeln und ein Augenzwinkern. Sicher ist das nicht in jeder Easyjet-Crew so, aber ich habe mich trotzdem gefreut und wollte das hier mal zum Ausdruck bringen.
Auch waren Hin- und Rückflug sehr pünktlich und von der Reservierung der Flüge bis hin zur letzten Landung ist alles super gelaufen: Ich konnte per Lastschriftverfahren bezahlen, was ich persönlich sehr angenehm finde, denn meine Kreditkartennummer etc. habe ich nicht im Kopf, das dauert immer so lange. Den Koffer musste ich extra anklicken, was leider eine Preiserhöhung zur Folge hatte – andererseits ist es natürlich praktisch, als Mensch ohne Koffer günstiger zu fliegen. Psychologisch sinnvoller fände ich es, die Preise mit Koffer anzugeben und anschließend zu reduzieren, wenn man ohne Koffer fliegt. Da freut man sich noch, gespart zu haben, statt sich über einen Aufpreis für etwas Selbstverständliches wie einen Koffer zu ärgern.
Die Flüge waren allerdings günstig, pünktlich und überhaupt hat Easyjet dieses Mal all meine Erwartungen erfüllt. Ich revidiere also meine negativ eingefärbte Meinung – zumindest bis zum nächsten Flug.
How is it fast track when 30% of the flight have it? it was just 2 equal lines going on 1 after the other.
Customer service is also a joke, though I guess thats the trade-off for the price. Expect Del Trotter to be running it!!
I am writing to you on behalf of my friend and a bad experience we have had.
I realise your service is cheap but it is also disgraceful and the way that my friend was treated by your staff is despicable and more than disgraceful. The job when you are sitting at the desk in the airport is Customer Service which to be honest a child could have done better, The lady who spoke to us was unfriendly, unless, rude and not willing to help us in anyway shape or form.
My friends flight was delayed which he only found out one we had driven him to the airport, he got a text message 10 minutes before departure saying it had been delayed, what is the point in that? Who lives 10 minutes from an airport?
We went to the service desk to get some more information. The lady at the desk was harsh and unfriendly, from the start she was rude and unwilling to help she barely even listened. I realise you must get many complaints and delayed flight but that is your job!! When you work for an airline that is your job!!
He was supposed to get on a flight at 7pm and explained to the assistant that he had to be back in home that night because he had work at 8am the following morning. To this she responded "That's not my problem" he again asked if there was anything she could do to help and if there were any other flights he could go in instead or buy as a replacement instead and to this she responded " that is not my job".
She basically did everything in her power she could not to help which is disgraceful and disgusting behaviour from someone who is supposed to be there to help. I do not like to complain if people have done all then can to try and help me but she did not, your airline did not which I think is just appalling!
And worst of all, you don't even have a customer service number that us available after 8pm so we had no-one else we could contact. It is a disgrace, he was offer no apology or compensation for the issues put on him by your airline.
Great experience compared to last year. The level of customer service and communication has improved beyond belief. In particular, the organisation at Palma airport was excellent. As a result, the queues moved rapidy and the waiting time was reduced considerably. Air-crew were very polite and the captains on both flights were very communicative, informing passengers throughout the flight about any developments, place/sights of interest. This made the experience far more enjoyable! Well done Easyjet!
I'm happy with easyjet as a low cost flying company.
Their sits are not the smallest and usually the people in the plane is nice, the goods you can buy at the plane are not too expensive.
The only thing will be the typical, the suitcase weight of the dimension of the handbag, I feel pretty silly that my wife needs to put her purse inside the handbag to take it out a bit later...
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