Purchased a backpack from this company and delivery was a problem. Called the company to let them know that I had not received my item and FedEx is showing that they were tyring to deliver the item to Northbrook, Il and not Chicago, Il (where I live). Called Ebags and they said they would contact Fedex. Long story short. It took 3 phone calls (one with a very rude customer service representative named 'T') and 2 e-mails to finally get the pacakge delvered. This company is lacking in customer service and proper shipment information on it's website. Had I know that the package didn't require a signature upon delivery I would never have ordered the package. I'm sorry but someone saying to you over and over 'non of our packages requre a signature upon delivery' isn't answering my question of where on your website does it state this.

Poor customer service all around on this one. The bag was of good quality, but won't be ordering from this company again.