Recently tower case got damaged and i needed to replace it with a budget one so went to Ebuyer and bought the MA-1199 Matx case.
At first glance it looked ok but soon the truth became clear...
thumb screw holes were out of line at rear.
the motherboard didn't line up with the I/O shield.
the button on the stealth cover for the optical drive was covered when open.
a 120mm fan could not be fitted, as advertised, because the riveted hdd cradle is in the way.
most of the side vents are blocked by the design of the chassis.
virtually no deburring had been done leaving sharp edges throughout.
I/O shield cut out is excessively tight.
screw holes for mounting drives are misaligned.
All in all a few of these things would be acceptable on any budget case but not all at the same time. It only leads me to think that they dont care what they sell in as far as quality is concerned. I dare say higher end items would be better vetted but there should be NO exceptions when it comes to quality control.
Maybe I was just unlucky with my first purchase from Ebuyer. But as I cant be sure I will not be buying from them again.
I bought a ASUS Nexus 7 tablet 8 months ago. The tablet has developed a serious fault in that it no longer turns on.
I contacted EBuyer and they guided me through a process to return it.
These are the emails from EBuyer:-
I am sorry to hear you are having problems with your product.
You item is still covered by warranty as you are still within the first year.
You can raise a return through the ebuyer.com website by logging into your account and selecting returns online. This will then give you a choice of invoices to select through, once you locate the invoice with the item you are having problems with it allows you to raise a return on the item.
To return your product to us we require a fault log number from Asus.
To obtain this please follow these steps.
1. Call Asus on 0870 1208340 with your date of purchase and the serial number of the product.
2. Explain the problem and tell them you need a fault log number for Ebuyer.com, they will ask you to do a few tests depending on the product. In most cases Asus will solve the problem directly with you and/or send out any replacement parts that are needed.
3. If Asus are unable to do this for you they will then provide you with a fault log number.
4. Please forward this onto our email address email@example.com with your RMA request number in the subject line (e.g. subject: 0781234).
5. We will then authorise your return and you will be sent the necessary emails needed to book a courier to come and collect the faulty item from you, once we receive this back we will turnaround your request within 3 - 5 working days.
Your RMA collection request has been approved. Please follow the link below to book a suitable collection date.
Click here to book collection
Please select a date that is convenient for you. If when our courier attempts to collect the parcel no one is available or the parcel is not ready they are within their rights to leave. In this instance, we will be unable to rearrange collection and the goods will need to be returned by you at your own cost.
Following extensive tests by our Returns staff, this item was found to be faulty. Therefore a refund will be issued once the RMA has been closed.
As per section 9.2 of our terms and conditions and in line with the Sale of Goods Act 1979, as this item is over 6 months old you will only qualify for a proportionate refund of the original purchase price. Therefore we are unable to issue a replacement as initially requested.
More details can be found in the Your Account section of www.ebuyer.com.
Please note; debit/credit card refunds can take up to three working days to clear.
Your RMA has now been processed.
All the items stated on your RMA have been refunded. You can view your order history via www.ebuyer.com in Your Account section of the site.
Please allow up to four working days for the transaction to clear into your chosen account.
From the above email trail my belief was that this item would go back to ASUS under warranty and I would either get a replacement as I requested or, at worst, ASUS would offer to repair.
At no point in the above email trail was I informed that I could have gone directly to the manufacturer.
When I found this out and asked for my Tablet back they said they no longer have it and it has been disposed of! I think it will go back to ASUS.
Also they have not advised me what the partial refund will be so at the moment I have no chance to dispute whether I think it is 'reasonable' as it says in the Sales of Goods Act it should be.
In my opinion EBuyer manipulated this situation to suit themselves and they then fall back on legalese when they have you where they want you.
My advice - DO NOT BUY FROM EBUYER - their service when faced with faulty items is disgraceful. I certainly will never purchase from them again. My only consolation is that I was researching TVs and may have purchased from EBuyer!
After purchasing a SSD 120 10 months ago it became faulty. After issuing an RMA to Ebuyer for testing, it was confirmed as such.
What next? Expecting some options, but no, merely an email saying I've been partially refunded (without even stating the amount.)
Call me crazy for chasing this up, it went like this:
1) Replace like-for-like
Ebuyer Answer: It's discontinued
My Answer: You're still advertising it on your site for sale with stock available
Ebuyer: (After checking properly) Yes but it's at a different price now from when you purchased so we do not have to replace it like-for-like.
2) Return to Manufacturer (x3 Year Warranty in the product description!)
Ebuyer Answer: Too late, we've partially refunded your account. You could refund us back, it will take time, then the manufacturer takes up to 28 days.....
My final answer is I will no longer purchase from them, they give their buyers no say in the RMA process and my belief is they will do their own RMA to the manufacturer, refurbish and once again-re-sell. Extremely poor show Ebuyer. Goodbye!
I ordered £200 worth of stuff from Ebuyer. It was split into two packages. The first package Yodel have lost. Almost three weeks later Ebuyer have asked if I would like a refund but no sign of a response.
My second package - Yodel have failed to deliver twice and the only update I have got about this is when I ring up as their tracking system is not kept up to date. First time the depot was closed and second time it was recalled as on the wrong van. I'm terrified what will happen when the package will come. I've read awful reviews across the web of damaged or lost items and this is where it starts. I've wasted three days of annual leave, over £15 on phone calls to ebuyer and Yodel. Ebuyer have sent an email asking if they have lost the parcel. Yodel have said it is ebuyers responsibility?? I'm absolutely at a loss. No option to cancel, no compensation for all the calls I've had to make and no items. Three days lost so far. **updated - was finally delivered because I managed to find a helpful person at Yodel who sorted out everything and made sure the parcel was sent out - Its a shame that Ebuyer don't share the same concern. I received at best a blanket email offering a refund and no acknowledgement of the problems I've had.**
Sorry Ebuyer - I've spent thousands with you but you will never have me buy from you again. There are hundreds of computer sites and yours will just be a forgotten memory if you do not sort out deliveries.
Ordered a laptop as a birthday gift and chose free delivery. Website showed as delivered today by Yodel but it certainly wasn't! I live in an apartment block with a very reliable concierge service and no one with the name Yodel claim signed for it works here! Tried to contact them and they weren't at all interested and just said it had been delivered.
Not using eBuyer again whilst they use Yodel.
Purchased a monitor at a great price, at least £20 more expensive if I went anywhere else. I chose 5 day delivery and it came after 2 days. The monitor worked great upon arrival. Can't fault Ebuyer, I would reccomend
AVOID EBUYER. BAD. BAD. BAD
returned faulty ram..11 months.which they confirmed was faulty.they refused to give me a replacement..because it was cheaper to give a partial refund.
I feel I have been conned.Avoid Ebuyer if you
value your money
ref RMA 1213416
I very recently ordered some computer components from ebuyer.com. When they arrived I set out and built my pc and it would not start. After hours of checking I assumed it was the BIOS that did not support my CPU. So I contacted ebuyer, stating the issue and they said they would update the BIOS and send it back to me after I sent them some pictures.
I sent the pictures and they spotted a bent pin on the CPU Socket which I did not see. As such they refused my refund and claimed I damaged the socket myself. This is untrue, I have built many PCs and always take extreme care when doing so. As such, the item must have arrived in this condition. I am in contact with the Citizens Advice Consumer Helpline and they have advised me that under the Sales of Goods Act I am required to receive a full refund yet ebuyer.com still refuse to accept this. I have just sent my final notice before I will have to pursue further legal action.
Order your items elsewhere.
Paid a premium for a saturday delivery since won't be around during the week.
Courier simply didn't turn up. Called Yodel, been told they screwed up but they would try again during the week. For another saturday delivery need to contact Ebuyer.
Called Ebuyer's customer service, kept on the phone while they called Yodel, and repeated back to me what I just told them. Brilliant.
Mentioned I can't get the delivery during the week and the lady on the phone just stayed in silence, waiting for me to solve the issue, basically.
Asked for a full refund, since they couldn't sort out their own mess.
- Yodel service: appalling
- Ebuyer customer service: shocking
Really disappointed, since I've done numerous purchases through Ebuyer for my company and their business service is pretty good. Would have loved to have them as a personal supplier, but have strong reservations now...
Excellent service - eBuyer sent my products on time, as well as answering support by facebook. If you have any problems, just go onto their Facebook page & ask them about it. They **have** to answer the request then, as it's public ;)
No first collection card!
Second collection card found BY CHANCE on the floor 250 meters away from home, it said they will deliver on friday. It´s saturday afternoon and I´m still waiting.
No answer from telephone number on card. I will never buy again from this company if they keep using yodel.
After a whole week getting my orders canceled they finally replied to my many attempts of contact saying that they required me to e-mail them a copy of my passport & a utility bill. I've been living in the UK for the past year but I do not have utility bills on my name. Also requesting me for my passport? Ridiculous request & slow customer service.
Cheap prices aren't everything.
It doesn't wash, it doesn't look good.
Yodel are destroying your business. Plain and simple. It's why MY firm stopped using them.
Simply fire the idiot that employed Yodel to deliver your orders and return back to Parcel Force and Royal Mail.
Yodel have clearly screwed up your reputation that used to be impeccable.
Again, I don't want your apology, I want to receive the goods I paid for on time without excuses. It's not hard when you know the fault.
EBUYER RESOLUTION TEAM - LISTEN TO YOUR CUSTOMERS OR YOU WILL END UP WITH NONE!!
I ordered a Logitech G710+ keyboard from ebuyer on Saturday 4th of May. Received an email on Saturday saying payment has been taken. All good I thought. On Monday (bank holiday) I checked the progress of my order on ebuyer and it said there that the payment is yet to be taken. Fair enough, checked my bank account and that confirmed that payment indeed hasn't been taken. I decided to ring ebuyer on Tuesday morning to find out about what exactly was going on with my order. I explained that I ordered the keyboard on Saturday just gone but no money has been taken from my account. She said it's because of the bank holiday. I thought fair enough, can you tell me when it will be shipped? She said she can't guarantee it'll be shipped before the 10th of may (6 days after the order was placed) to which I said it shouldn't take 6 days to post an item.
She said it's because I choose the free delivery option. On ebuyer website it says all orders over £49.99 (iirc) come with free delivery which I thought was a nice bonus when I placed my order. I asked again when the delivery will be and she said she didn't really know but on the 10th of may the latest. To which I said I wanted to cancel my order. She didn't even try to convince me to stick to my order and promise a speedy dispatch. The keyboard cost £137 which is quite a bit of money and ebuyer should care about customers who spend money on top end gear. I'd spent over a £1000 in the last couple of years with ebuyer and always rated them highly. Not anymore. They clearly don't value their customers any more. After cancelling my order I went on eBay and bought the keyboard there. Cost a little bit more but guess what, it came next day (today) and I had great communication and customer service from this eBay seller. Much better than a big online store with now bad reputation (after seeing what others have said here it's clear things have gone sour at ebuyer). I will avoid spending my money with ebuyer from now on and look somewhere else next time. This message has been written on my brand new Logitech G710+ keyboard thanks to eBay.
Ordered a new pc from ebuyer on Thursday. Quite surprised that they offered next working day delivery,at extra cost, up until 11pm on it. Went for it based on that and ordered around 2230 Thursday. Ebuyer confirmed my order with a del date of Friday 03/05/13. I was at home all day Friday so it suited me to be delivered there. Friday morning around 09.40 it said the PC had been dispatched and gave me a tracking number for the courier. The info on the parcel did not appear on the tracking portal until around 1300 with a status of waiting to collect from supplier. In the email ebuyer had sent me it stated that the order will be delivered by 1800. I waited and checked the tracking portal up until around 1745 yesterday evening and it still said it was waiting to be collected from supplier. I left it until just before 1755 and gave ebuyer a call, mainly to find out if there was a problem with the item or if it would be delivered today or Tuesday. I was given the recorded message stating the customer service lines close at 1800, this definitely being before that time, then it hung up. I used their enote system again really trying to find out what was going on with the order and if it would be delivered on which day. Auto reply from the enote is that it takes up to 2 business days to respond to them. So I was basically out of luck.
This morning, to somewhat surprise, I got a SMS from ebuyer saying my order will be delivered today between then(09.30ish) and 9pm. So I decided to stay at home until the delivery came. The courier tracking also said my order was out for delivery from my local depot at 09.07 this morning. I stayed indoors restless and bored periodically checking the tracking portal. No updates until finally at 18.58 it updates with returned to service centre. No explanation, no knocks on the door and no failed delivery card.
Totally fed up with the courier, yodel if you haven't guessed, and also ebuyer as my expectations for delivery have not been fulfilled. I have already vented to yodel via this site so here it goes to ebuyer. First time I have used you too.
If you can't fulfil delivery expectations don't offer them as a (paid for) service. Even if I do get my money back for the delivery, which I think you should do, I have still lost 2 days sitting indoors waiting for a non existing order to be delivered. What frustrates me as well is that I cannot speak to a representative of ebuyer or the courier until Tuesday to work out what is going on.
Darren Clare found this review useful
Paid for guaranteed Saturday delivery wont receive item till Tuesday nice going ebuyer yodel are the worst couriers in the UK you use them you lose customers. This is the 3rd time this has happened with items i have ordered have opened case with Yorkshire trading standards to have them remove there delivery times from website as they are misleading.
Darren Clare found this review useful
I find ebuyer to be a good source for reasonable priced items, only trouble is their shipping prices/delivery times are terrible, I ordered a Hard drive yesterday, I'm looking at a 9 day delivery for their standard price of £2.99, terrible service. Ordered yesterday, won't be dispatched until 3rd, expected delivery 8th. Think next time I shall go back to Amazon. Still not here ...dated 13th May
I have been using ebuyer since 2005 without any problems, However, I recently bought a Sabertooth 990fx R2.0 motherboard from them, it came with a 5year warranty. After a couple months use the item became faulty as the audio jacks had stopped working. I contacted ASUS (the manufacturer) to try send it back to them, they informed me that for the item to be repaired or replaced, i would have to send it back to ebuyer. I then sent it back to ebuyer, requesting a repair or replacement as part of the 5year warranty. However they refused and only gave me a partial refund, I phoned them and they said they would not replace or repair as the item had risen in price, from 120 to 140, much to my dismay i wrote them an official letter of complaint, however they refused to budge. I have contacted them via email several times since, but they always give the same reason.They now have my item and half my money. I have now been in contact with citizens advice, who have informed me that i would have to take this case to county claims court in order to sort this issue out. Customer service are arrogant and don't want to help.
Ordered item online Thursday 18 April.
Received an email Monday 22 April saying order has been despatched, and it states "Deliver Thursday 25 April". I thought that three days to get it to me seems a bit strange?
I cancelled other arrangements I had made for Thursday, sat indoors all day long, but there was no delivery.
Every time I checked the tracking, it said the same thing, "Sorry, no tracking information is available yet. Please check back soon."
Phoned eBuyer at 17:45 and after listening to umpteen adverts costing me 10p a minute a girl told me the delivery was by a company they use called DX, who don't provide any tracking and who are unable to look into it until 48 hours after the delivery date.
So if my order still hasn't turned up in the next two days, I am expected to phone eBuyer again, at 10p a minute, and that won't be till Monday as it'll be the weekend by then.
My order was delivered with my letters by my postman on Friday morning 26 April. No signature was required. "DX" is printed on the address label, and "Delivered by Royal Mail". If I had any prior indication that this was how it would arrive, and with the possibility of it being on a different day to the one stated, I wouldn't have waited in for a day expecting a courier.
I've bought a few things from ebuyer over the years with no problem. They're usually cheap and cheerful, and if you never have to contact customer services you'll be fine. Have a problem though and you're about to enter a world of pain.
I recently had an order go missing. After calling the delivery company (yodel) they told me they'd lost track of it and advised me to contact ebuyer. So far so good (Yodel even provide an 0800 number for customers - good for them). So, I contacted ebuyer. That's when things started to go wrong...
You have two options to contact ebuyer: their online ticketing system, or a call to an 0845 number. If you want to avoid the cost of a long (and it will be long) call to an 0845 number a bit of digging on internet forums will uncover a geographical number (01430 433605) which they don't advertise.
So I tried raising a ticket. This was on a Friday, and as they don't seem to have any customer support staff working over the weekend it wasn't answered until the next Tuesday. I called customer services on the Monday and after a 20 minute call (more than 15 minutes of which was on hold) I eventually got through to an extremely bored sounding CS rep who asked my if I'd like them to give me a refund or arrange redelivery. After thinking for a micro-second I opted for the refund. Fine they said, we'll be in touch...
Ah, refunds. Ebuyer take a strange attitude to refunds for non-delivered goods. They don't accept the idea that there is a contract between you as the customer and them as the supplier, they insist on bringing their courier into the mix. So if you ask for a refund they'll start asking you to fill in paperwork so they can raise a complaint with the courier. The reasoning seems to be that they want to get their money from the courier before they'll pass it on to you. If you're not willing to work as an unpaid clerk for ebuyer and simply insist that they give you your money back you hit a brick wall. The CS advisers can't or won't go off-script and you go round in circles.
Fortunately in my case I'd used a payment method that I could charge-back on, so there was a route to a refund that avoided any further contact with ebuyer. They did end up holding onto my money, in breach of contract, for over two weeks though.
The only reason I've used ebuyer in the past is because they sometimes undercut amazon on price by a few pounds. In the future I'll be prepared to pay slightly more for the (excellent) customer service you get from amazon when I'm making purchasing decisions. I can't see any reason to buy from ebuyer again. Their prices aren't attractive enough to make it worth the hassle of dealing with them when things go wrong (and when you use yodel as a courier, you can guarantee that things will go wrong).
I bought parts worth £1200, unfortunetly the delivery arrived 3 weeks after the date it was suppose to arrive. After it arrived, the motherboard had technical issues like the pins were bent however, i still decided to install it which obviously didnt work.. so i thought the policy of ebuyer is to return damaged good back within 7 days, and I contacted them for a replacement regarding this issue, they said that it was an accidental damage and they won't refund or replace anything to me and the fact that I didnt inform them in time according to the delivery note when it was suppose to arrive.
I panicked and freaked out and i told her, how the hell can u say that when you clearly didnt send me the products in time and i am informing you according to the point i received my delivery and i m in my time period. But that manager, I don't know what her name was, i hope she gets fired because she clearly did not have any technical knowledge and was quite rude at her tone as helping a customer. She started coming up with other excuses, like its your own fault that you broke the motherboard. OK!! fine, even if i accidently did bent the pins, you cant juz put my whole transaction which the motherboard alone was worth 200 pounds. However, I contacted the Office of fair trading and they are going to take this case in hand and i hope ebuyer learns how to treat their customers better as I am never going back to Ebuyer for the rest of my life, and i recommend anyone who is thinking of buying from EBUYER, please don't. You will regret it, their customer service is bad, all they care about it take your money and piss off, and they are not ready to help you at all both technically or as a customer who is seeking help.
I hope Ebuyer suffers for all the customers they have disappointed
Ordered some computer parts on a priority delivery, they never arrived. Phoned E-Buyer to ask where they were, was told that the courier had them and might turn up in the next 2 days.
No offer to refund the extra money paid for priority delivery, no attempt to solve the problem. Customer Service just fobs you off by blaming the courier when my contract is with E-Buyer not the courier.
If you run a business DO NOT use E-Buyer, they are happy to take your money and refuse to offer any aisstance when they cock things up.
Mizzter Back found this review useful
I bought some hard drivers from ebuyer for my NAS, after one day I placed the order, the NAS is not available, I request refund from them, in one day, I got my money back to paypal without any problem. Then I ordered the same thing, and was glad to see price slightly dropped, got the item today by yodal on time.
I have used Ebuyer on and off since 2003.
In the early days they were excellent, with great customer service.
But the last 4 years has gone downhill in my opinion.
I read often about lots of customers choosing 5 day delivery and getting the item in 2 or 3 days. I have to say I have NEVER received an item in less than 5 days on this delivery option from Ebuyer.
It started around 4 years ago, when I used their 5 day free delivery option, to receive the item after 6 working days and find it had been sent Next Day Courier anyways.
I commented then on their own reviews page at that time, that I could not understand why I purchased an item and they then paid for next day courier regardless which postage option I had selected??
The only difference was how many days they would sit on the order before sending it out?? So it was costing them the same to send out to everybody...makes no sense to have banded delivery options then??
Around 2 years ago, I decided to avoid Ebuyer and go elsewhere for any computing or electrical items I needed, due to delivery options/costs mainly.
But in the last 6 months or so, there have been some really good deals available that have (HAD) drawn back my custom.
Which brings me to my latest and current FIASCO (I can think of no better description) with an order from Ebuyer.
I ordered a 51" Plasma TV from them on Sat 30/03/2013.
Within 5 working days delivery, with an Easter Monday bank holiday in between, it would be fair to assume that I would have my TV by close of Business Monday 8/04/2013.
I received an email from Ebuyer Friday 5/04/2013 to tell me that their selected courier for this item-YODEL- had just declined to deliver the package for Ebuyer as it was too heavy? (You would assume Ebuyer would be fully aware of what their courier would and would not deliver - And I'm pretty certain mine was not the first purchase of this particular model of TV from them-But that's a different issue again).
So they had selected to send it by Parcelforce 48 Hr delivery. Hence the 6 day delivery I received.
On the day of delivery 9/04/2013 at 2pm, the Parcelforce guy was quick to get my signature and away, but on quick inspection there was no damage to the box so it was signed for and he left.
Needless to say, there was a small puncture about the size of a 50p piece that I had missed. Sadly, this was the site of catastrophic damage to the plasma screen, where lines of cracks emanated from this puncture mark like several spiders legs of cracks from one side to the other of the plasma screen.
Not Ebuyers fault...But what has happened since certainly is.
By 3pm on 9/04/2013, after phoning Ebuyer and emailing them pictures of the damaged TV, we were supplied an RMA number and told someone would be in touch soon regarding picking up the damaged goods and issuing a replacement.
We telephoned again on 11/04/2013 and were informed that someone had forgot to email us with forms to fill out before uplift would be arranged and that they would get them to us promptly.
So we received the forms 12/04/2013 and returned them via email within 30 mins.
Late afternoon 12/04/2013 we were told they would get the TV picked up Monday 15/04/2013.
So the courier comes and picks the TV up on the 15/04/2013..>And it was none other that YODEL (the firm that Ebuyer said wouldn't take the package as it was too big)!!!
From Monday 15/04, it has apparently taken YODEL until 18/04/2013 to return the package to Ebuyer...Maybe they should rethink using a courier that takes 3 days for what they deliver in a day normally (I doubt it did take 3 days, but Ebuyer have likely been sitting with the TV "not processed" until 18/04)
Now Ebuyer say a decision will be made in 3-5 working days, after which they will send out a replacement (If that is the decision they reach??).
So, a decision will be made by 25/04/2013.
I MIGHT get a replacement sent out on 26/04/2013 or maybe 29/04/2013 (depending on how hard they feel like pushing it) and if it's another "within 5 Working days" delivery I can expect it around 6/05/2013.
I paid for a TV 30/03/2013....They plan on getting a working TV to me by 6/05/2013.
And when phoning and asking how long this will take as I am without my main TV in the meantime, all I get from customer services is "our returns procedure IS very slow"... I don't need staff to tell me it is slow...I want staff to hurry it up and get a working TV to me.
Based on my husband and I's experiences recently...We won't be back.
djr found this review useful
I have used buyer regularly since 2002 and my order history is 7 pages long, which would be around 100 orders. Out of that, no one single thing has gone wrong, or had to be returned. This month I ordered a NAS drive NSA310 with a free HDD inside. It arrived in 2 days on the free delivery option of 5 days.
The NAS is great and fantastic value. I am a happy customer, but the more reviews I see of this company, the more my confidence is dented in making future purchases. I certainly do not want to to RMA anything if the reviews here are anything to go by.
I can only comment on my own experience, which has been good, but the negative aspects of other people's reviews need to be a thing of the past, not part of the companies future.
Ebuyer virgin here - and I tried them for the very first and very last time.
Ordered a very competitively priced A3 photo printer.
Process seemed pretty clean, allowed different billing / delivery addresses, entered card details, jumped to order confirmation screen with order number.
Half an hour later, they email to say 'you didn't enter "verified by visa" details so we've cancelled your order, No ifs, no buts, we cancelled it.
Now if their site had asked me for it... I'd have entered it. I was using a business debit card - and it might not be set up on that - but normally, you get referred to VbV to sign up. So I looked for contact details to discuss it with them - 0871 number only, no email address and a rather dodgy 'enote' system that only allowed you to select login problems or recycling queries.
So ebuyer... I'm not impressed and I'll take my business elsewhere.
djr found this review useful
Ordered an item for next day delivery and yodel told me it was delivered :) contacted ebuyer and they told me if i can check if it was delivered to a neighbour because tracking showed it was delivered. Just told them why they would deliver to a neighbour when there was someone waiting for the parcel :) after couple of contacts without reply yodel called me after 2 weeks and told me there was a mix up and they delivered to somewhere else and item is returned to them. who is going to believe that whole lot of crap just search yodel reviews online and you will see what i mean! Anyway after 2 weeks I have been told I will be refunded. I used ebuyer on and off for awhile but that was my last order from them.
djr found this review useful
ordered a laptop. paid and delivered. operating system not as described. 32 bit, not 64 therefore not able to use or upgrade to more than 4gb RAM.
Already installed licensed software on laptop so if i return it i lose the use of my software as the licence is already registered.
now won't honour or refund me the cost of the 64 but system
SMALL CLAIMS COURT for these cowboys
djr found this review useful
They confirmed an order to 1 address but then sent it to my PayPal one then refunded me when I wasn't there to collect it. Mentioned I am also a business user who spends at least 10 thousand pounds a year they still aren't bothered. In fairness the email confirmation did say the incorrect address but who checks these really. I was told to go online and order it again not let me reorder this for you sir. The staff were polite however they came across as scripted which made them sound condescending line manager Nikki simply restated the problem over and over at no point offering to fix the order. Was told they would pass my comments on but felt once the phone was down it would be forgotten. Once offered a job with their IT department glad i refused it. As for personal shopping never again! Business may also be taken to BT direct.
djr found this review useful
AVOID THIS COMPANY AT ALL COSTS. NOT BECAUSE THERE PRODUCTS ARE BAD, BUT IF YOU DECIDE TO RETURN GOODS YOU WILL GET CHARGED 20% EVEN IF ITS WITHIN 7 DAYS.
WE HAD A PERSONAL ACCOUNT, A LADY CALLED RACHEL FROM EBUYER RETURNS SENT US AN ENOTE SAYING TOUGH LUCK WE CANNOT WAIVER THE 20% CHARGE.
IT WAS FOR AN ASUS AVIVOBOOK. LESSON LEARNT, I USED TO BUY ALL OUR IT GOODS FROM EBUYER.COM, AFTER THIS WE WILL NEVER BUY ANYTHING FROM EBUYER AGAIN and will never recommend you to partners in the trade.
What's worse is we did not even open the box! sent the box back as it we received it with the security tape!. Still got charged a 20% restocking fee.
djr found this review useful
i sent a tv monitor back under warranyt, i also wanted to buy an extra monitor and use that box to send the one back with the software problem, i was advised by them no to do that but to go to a supermarket and get some old boxes. i thought that was not good enough so i also purchased bubble wrap and rein forced all the corners. i was actually complimented by the local parcel force chap on my packing!
Turn around is quoted as 3/5 working days, iwaited 6 but is was nearly 2 weeks before i got i response, which was the unit had physical damage and they were returning it un repaired! and to quote they also said it was nearly out of warranty anyway!
i could get nowhere, no explanation, no apology for delay, i wrote to md but that got me nowhere except that it must have been damaged in transit, but it was their courier that they hired and paid for, so i cannot claim against parcel force. i suspect it has been dropped whilst in their possession and they are just passing the buck, they say they are outside the rules of contract and are not responsible for any damage and i should read their terms of business.
I have cancelled my order with them for a further unit and also for a an hp slate ipad and bought elsewhere. i have given 14 days to pay a refund after that a county court summons will be issued in the small claims court at no cost to me but hassle to them. watch this space,
Wonder what I mean by the above opinion? Well simply put, comparing prices from the business site and the public site, and the fact Ebuyer make 20% profit at least on business sales, they are making a healthy profit on each sale.
So why are they pushing out "ex-display" items, which by the way as far as I am concerned is illegal because they are not "ex-display" at all, as on many an occasion on different sources people have received what is clearly 2nd hand goods with poor repair work done on most items. And they think this warrants a paltry £1-5 off the RRP price, they are clearly deluded. To be honest powers that be, in the form of Trading Standards etc need to slap their wrists for that as it is clearly mis-selling items.
And lately their RMA methods have been poor, many people have been dealt with unprofessionally and in a wrong manner. Refunds not done correctly or for the wrong amounts. And leaving people on the phone deliberately when people check things instead of letting someone know "this may take some time we can call you back if you wish".
Don't get me wrong there is good deals to be had, but NEVER buy "ex-display" and if you ever get something that is supposed to be new let them know your disgust and get them to deliver a new one for free and for the courier to pick the item/s up. If they relent make sure you tell them you will go to the governing bodies to put in your complaint and go the route of a small claims court.
So why the Virgin Media twist in the opinion, because thats the way they are headed, to hell with customer support and satisfaction and hello profit. Ebuyer make a healthy profit so why the need for the skullduggery is kind of bemusing and not needed.
They had a great service and reliable, and its all now gone down hill for the favour of profits as said.
Yet other companies like Scan.co.uk and similar can offer sometimes better deals and more reliable deliveries. Unfortunately Ebuyer can't blank the names out here like they do on their forums.
So my advice if its a good deal get it, but make sure it is new, and demand the courier is not Yodel, if unsure phone them up to make the order that way you know what courier will be used etc. And don't be afraid to shop around, and stay clear of Asus and Biostar motherboards they are just not reliable, buy Gigabyte boards they at least can be RMA'd to a factory in the UK.
I've been a customer with eBuyer for around seven years. Having spent thousands of pounds through the years on everything from customer builds, personal gaming builds, media builds, tv's and video cameras.
Recently Ebuyer have been problematic but to be honest it started in 2012, their "refurbished" items kept arriving faulty, but they RMA'd quickly enough and that was that. It soon came to pass that out of every single order something arrived faulty or just didn't arrive at all, despite paying extra for Saturday delivery.
As of January 2013 we put through a combined order of around £1600 but the motherboard arrived faulty/damaged and when assembled killed the CPU. I should have probably inspected the CPU socket for the faulty CPU lock but I didn't and when the heatsink was removed it took the CPU with it, bending the pins.
eBuyer, refused the RMA, the reason being motherboards don't arrive faulty (despite having to send back one the previous year) and that it was user error.
A few weeks ago the graphics card ordered at the same time started BSOD after only a few weeks of use. I did everything to find the problem, external temp monitoring, cleaning, re-installing windows, long nights testing RAM, PSU, CPU. Installed the card in another machine and same problem. Place old card (model below it) and no issues. All in all around 3 days wasted.
Despite the full explanation my RMA has not been looked at, referred to management for some reason.
The customer service is appalling, it is bad enough they would not accept an RMA for an item worth £50 from a customer who has spent thousands but to ignore a second request as well.
The morale of the story is do not shop with eBuyer, today's market is saturated with good companies. Choose one of them instead it may cost a few pounds more but you will be treated better.
djr found this review useful
Used Ebuyer a lot over last two years, decided to put together a PC with an AMD APU for my son. First motherboard I received was a faulty MSI motherboard that wouldnt store memory settings in its BIOS, I put through a return and ordered a refurbished Biostar board. I assumed there was some rigorous testing process for refurbished items but apprently not, as this board had poor condition. The screws on the CPU socket holder were corroded, they had signs of moisture ingress and there were bent legged capacitors on the board.
I still re-fitted the board and found it didnt work, contacted ebuyer customer service and was treated with mistrust. I was willing to place a order for a direct replacement but the customer service guy said I shouldnt replace the board I had already received as I may not end up with a refund for the appallingly bad board that they had sent me, so best to wait!?
No apology for basically selling me non-working old crap that they have had lying around in there warehouse, just contempt and a warning that "I might not get a refund if they dont believe the board was sent in that condition".
Such dodgy pratices have put me off ever using this company again even if there prices are good, I will also make sure everyone I know is informed of there dirty tricks.
Ebuyer have barred my account since I put this review up and Im claiming a refund through paypal, I wouldnt trust this company and would recommend you shop on amazon or play.com who have far better business ethics and practices, they certainly have never had a problem with me returning anything as per my consumer rights and dont put you through a convoluted returns procedure which is time consuming, costly and unnecessary!
I ordered an item on Easter Saturday (30th March 2013) and opted for the free delivery option. The website said that delivery would be expected on Friday 5th April (presumably not having been programmed to know that Easter Monday was a bank holiday). When I checked on my orders the next week it said that delivery would be on Monday 8th April. After a couple of (working) days I queried why the status of the order had not changed, and was told by their customer services department that the system automatically allocates the delivery date for 5 working days afterwards, so I would receive my item on 8th April, but maybe sooner, although this was not guaranteed. At no time was I told that there was a possibility of a delay.
Hoping to get my item earlier than Monday 8th April, I checked the 'my orders' section of the website several times per day during that week to see if an updated status was there, but it wasn't. Disappointed, I resigned myself to waiting til Monday 8th to receive my item. However, it did not arrive. I chased late Monday pm, using their inconvenient e-notes system (which are a pain) and was told that they would chase this with their supplier (the item was to come straight from the supplier) and get back to me.
Luckily the item arrived the next day, but I despite long and tortuous e-notes conversations I have still had no answer as to why I was not told of this delay. Modern communication is so easy now I believe there is no excuse for not being told that my delivery would be delayed (thereby avoiding the necessity for me to stay in to receive it on the Monday), but this seems beyond Ebuyer.com, who blame the supplier for the delay. They seem unable to grasp the simple concept that my contract is with them, not their supplier. It is therefore Ebuyer.com who should inform me of a delay (and put it right - ideally after the initial chase, but they should not wait for me to chase them on the day of delivery to do something about it!, but should have processes in place to ensure deliveries are made as contractually promised). The only explanation I seem to be able to get from them is that 'we were not informed of this delay by our supplier'. That - I'm afraid - is simply not good enough. Other e-retailers manage to keep their customers informed accurately (and do not take 5 working days to do it either), so I'm not sure what the problem is.
The price was good, which is why I ordered from them, and the delay was only one day, HOWEVER if you make arrangements to be in on the day on which delivery is promised a one day delay is a real pain, as you may not be able to take the next day off work. If you want your item by a particular date I would advise using an alternative retailer.
djr found this review useful
On Thursday (28/03/13) I brought an Asus K55VD from Ebuyer due to the fantastic price and the power it presented, I paid for Saturday delivery (30/03/13) as I needed this item as soon as possible. To begin with I had problems with the payment gateway so my payment and order where not confirmed until the night time, so from then I waited in anticipation for this item to arrive.
This is where my troubles started, Ebuyer had not been in contact since the time of purchase to confirm if my parcel has been dispatched, which courier company it was going by or any relevant tracking information. I decided maybe phoning them might give me a better answer, I looked online for the number and to my disappointment I found that Ebuyers phone lines where only open 9am - 6pm | Monday - Friday. This is appalling to begin with, I thought a company of this size and reputation would have a dedicated sales/after-sales team working 9am - 9pm | Monday - Sunday. So I looked to see if they have a messaging service, they did, it was something they refer to as "eNotes". I created one of these notes and shortly received an email informing me that I would have an answer in 3 working days. This is yet again a huge let down, it feels like you're trying to bar customers from ever speaking to you. I knew my parcel was not coming on this day (Saturday) so due it being the Easter holidays I knew the next working day wasn't till Tuesday (02/04/13).
It came to Tuesday (02/04/13) so I called Ebuyer at lunch time, this is where another issue appeared. I followed through to option 2 to track a delivery, I was hoping for a speedy pick up and answer instead I was listening to the awful hold music/adverts for 10 minutes solid. Finally someone answered so I explained my situation, they where very helpful and apologised for the delay on Saturday. They said that the parcel would go on a next day delivery service for delivery on Wednesday (03/04/13) and I agreed this was OK. I hung up and hoped that this had been sorted, so waited again for delivery.
Now it comes to Wednesday (03/04/13), I waited until lunch time and still no parcel had arrived so I decided to phone Ebuyer again. Once again I endured a long wait with the dreadful hold music/adverts to eventually be put though to an agent. Once again I explained the situation and they said they need to check with the suppliers to why this had not be received. I was put on hold for another 7 minutes until they came back to tell me that the suppliers did not inform them of a delay so this would not be delivered until Thursday (04/04/13). This was really testing my patience now, I agreed that Thursday would be fine as-long as there where no more hiccups. The agent guaranteed that this would be successful tomorrow so I once again rested my faith in Ebuyer.
Thursday (04/04/13) arrived and yet again my delivery had not come, I was now at the end of my string and phoned Ebuyer again. Listened to the hold music/adverts for another long 10 minutes to finally get to an agent. I was sick of explaining the situation so I did my best to summarise it, they went of for 5 minutes to find out what was going on. They finally got back to me and I learned my parcel was in fact with Parcel Force at that moment i time, then I got the bad news. Because of an error on my Paypal address that it didn't show my house number the agent informed me that they would have to recall this item and issue a refund. At that moment I lost it, that has got to be the worse company policy ever drafted. I can't believe someone can't for 5 minutes pick up the phone to arrange a re-delivery with the courier. The agent explained that they can't do that as it's "Set in stone" so I just hung up.
At this point I took matters into my own hands, I got the number of Parcel Force and gave them a ring. After a couple minutes waiting to connect to the deppo an agent answered, they where very helpful and they understood my situation fully. I asked for a re-delivery on Friday (05/04/13), gave the correct address details and he said he would get that arranged when the courier comes back to the deppo after his shift.
It came to Friday (05/04/13) and to my amazement Parcel Force arrived about 11ish with my parcel in hand.
This has by far got to be the worst company I have ever had the displeasure of dealing with, the customer care and appreciation is appalling, the phone system is a scam, the delivery dates are lies, the policy's are absurd and to that matter I never received a full refund on my postage as I waited 5 business days and paid for a Saturday delivery.
Never shop with Ebuyer unless you want to be sent into a world of torment and greed, I would give a thank you though for Parcel Force for there incredible help and fast delivery.
djr found this review useful
-- Update 9th April - after my review on here, ebuyer have now refunded the postage charge in full - so i will raise my review from 1 star to 2 star in recognition of them attempting to do the right thing - i'm not going to go higher as they should have done it to start with!
Much like the previous reviewer, i ordered from Ebuyer specifically because i needed some items before 1pm on a given day - prior to setting off for the week where i would need the items.
I placed my order, paid the extra for the pre-1pm delivery and considered my job done.
1pm on the designated delivery date came and went - i had to leave home without my order.
I can see from the Yodel website that my order was delivered just before 5pm - i cannot see who it was delivered to, as i am not back home yet.
I promptly contacted Ebuyer and asked them to refund the full delivery charge - pointing out that the only reason i paid for delivery (rather than use free delivery) was to ensure i received my items before setting off for the week.
After 24 hours, they responded to say they had refunded the £1 fee for before 1pm, but would not refund the rest of the delivery charge because it was delivered on the right day.
Despite pointing out many times that this is of no use to me - as i don't have possession of my parcel - i am hoping one of my neighbours does - then Ebuyer simply don't care. It takes 24 hours to get a response to each question, and they are useless when they do respond.
I have pointed out to them that instead of arguing with me and losing a customer, they should simply reimburse me the delivery charge and take up the fight themselves with the delivery company that failed.
It seems Ebuyer would rather lose a customer instead.
I have used Ebuyer on and off for many years - but suffice to say i won't be using them again.
Have for many years used EBuyer to purchase various hardware. Yesterday I placed an order for a modest sum of goods to the value of just over £200+, I paid for the pre 1pm delivery option, so nearly £14 in all for next day delivery pree 1pm, guess what no delivery pre 1pm, still waiting .. wife and daughter of 18 months stuck inside house waiting for Yodel to arrive, if they do, if not I will be straight down to the Exeter Yodel office and will kick off ..
If I ran my business like this, I wouldn't have a busness. Somebody at Ebuyer mangement should really take note and do soimething about all the customers Yodel is turning away from Ebuyer.
Customer services and a manger at Ebuyer were of no help either, only offering to refund £1 and vat ... they seem to miss the point that they have failed to honour there side of the contract in by delivery my goods by 1pm. Unreal, I have a good mind to buy the domain www.ebuyer_and_yodel_waste_of_space.co.uk to make other people aware of the fact that if you order from Ebuyer, then you may or may not get your goods ...
Also need to check Ebuyer and Yodel out on compaines house website and email the CEO of both firms, maybe then somebody will take notice and sort this out, so that other customers do not have to have the same levels of stress as I have had, as a result of this, not so much for the fact that my delivery still hasn't turned up, but the fact that it has made me let down a customer of mine, through no fault of mine .. Saying that I wont let my customer down, as I will buy locally and pay more .. as this is the extra mile I will go to, unlike Ebuyer and Yodel ..
No wonder people are buying from Amazon.co.uk .... as their service is excellent..
Ebuyer and Yodel shame on you, sort it out !!!!! If my order is not with me by 5pm today, I Will refuse the order and expect a full refund ..
For those of you that have had similar issues, please check out my new web page ..
www.ebuyer_and_yodel_waste_of_space.co.uk (will be up very soon .. just buying domain)
djr found this review useful
Last year I joined a new company and I was ordering all supplies including stationairy. In order to cut costs I decided to start buying toner cartridges from ebuyer as their prices seemed the most reasonable.
It was alright a first till I ordered what they described as the 'Brother DR3200 Drum Kit 20,000 Pages'. The description clearly stated: 'This Brother DR-3200 black CARTRIDGE is compatible with the HL-5350dn and HL-5340D printers. The Dr-3200 can print up to 25,000 pages.' On the back of this description which leads you to believe the cartridge is included, as it did not say 'This Brother DR-3200 Drum Kit...' I ordered the item in advance as our HL-5350dn was beginning to run out of toner. When the toner did need replacing, I opened the box to find it is just the shell that holds the toner! No cartridge included. I double checked the description and called ebuyer as the description clearly said 'This Brother DR-3200 black CARTRIDGE...' Having a legal background I know the importance of proof and therefore took a screenshot of the desciption page.
I spent so long on hold being passed from one person to another. Even their sales staff agreed and apologised that the description confused me but told me I should have called them to clarify. Now, I found out the next day that the call had in fact cost me £37! Is that why they want us to call and clarify, so they can leave us on hold and charge bsurd rates? Anyway, I asked to speak to a senior member of staff. Again I spent ages on hold. I explained the situation to this manager who kept telling me I had 'assumed' and I should have called to clarify. I had asumed nothing, The description clearly stated: 'This Brother DR-3200 black CARTRIDGE is compatible with the HL-5350dn and HL-5340D printers. The Dr-3200 can print up to 25,000 pages.' not 'This Brother DR-3200 Drum Kit...' I told her if it was just the drum it why did it not say 'This Brother DR-3200 Drum Kit...' She kept repeating herself telling me I assumed and I should have called to clarify. I was getting nowhere and wasting my time so I asked how I could make a complaint. She gave me an email address.
Now, as soon as I got off the phone, I refreshed the page and THEY HAD CHAGED THE DESCRIPTION to say 'This Brother DR-3200 Drum Kit...'!!!! I took a screenshot. By this time I was fuming. Clearly if the description was not confusing and misleading, and there was no room to misinterpret it they would have left it as is! I called again (not knowing how much that call had already cost me) and again I spent a lifetime on hold. I finally got through to the same woman and asked her why they had changed the description as soon as I got off the phone. She kept saying again I had assumed that it would come with the cartidge. She would not give me a straight answer. I gave up and thought I will email a complaint to the email address she had given me as clearly I was getting nowhere. I emailed a complaint to the email address they had given me and I am yet to receive a reply over a week later.
The next day I found out from my boss that the first call alone had cost us £37!!! That's why they keep you leaving on hold and that is why they called to clarify. I then emailed another complaint to the same email address as I was not going to make the mistake of calling them. Again, still no reply.
I will not be buying from them ever again. We have since started ordering cartrudges from elsewhere. The prices are not worth the hassle and end up costing you more if something goes wrong.
I am seriously considering making an official complaint against them.
djr found this review useful
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