Reply from eCigWizard
[REPLY]
- Reviews (2,517)
- andy murray
- 1 Review
Start putting any money saved by for buying replacement batteries.
Batteries keep breaking down. Good at the start but any money saved soon gets eaten up having to replace them.
- jay jeffers
- 1 Review
Ecigwizard service spellbounding
Brilliantly fast delivery and quality items at outstanding prices,who could ask for more.
- Kerry A Lawrence
- 1 Review
Amazing service, next day delivery.
This wasn't the first time that I have used eCigWizard and I can certainly say it won't be the last. Prompt service and next day delivery.
For me, their products are reliable too.
- Judith Haworth
- 1 Review
Great products great service
Well what can I say prompt delivery and service great products will use again x
- sarah hartrick
- 1 Review
very good prices and very quick delivery,very pleased with the service!
I ordered quite a few things from ecigwizard and every step was quick and easy.
I put my order in late in the afternoon and was very suprised and pleased when it arrived the very next day!
They kept me informed when it was being prepared to be dispatched and also when they dispatched the order.It arrived and everything i ordered was perfect and working fully.
I would use this company again without question :)
- Adrian Saward
- 1 Review
Excellent service
Highly recommend them. Good value, fast service, no problem. Hassle free. 5 stars!
- Ange
- 2 Reviews
Great for all your vaping needs
I found my experience with ecigwizard superb and hassle-free. I ordered mid-afternoon and my order was delivered the very next morning with their regular delivery service.
Their site is very well laid out with plenty of information and user reviews to help you choose the right products. They have a great range of liquids; from their own tasty offerings to other brands that are harder to come across in the UK. They also offer wizpoints rewards which give you discounts on your next order.
All in all, a very professional service which I would recommend to anyone.
- Dennis
- 1 Review
Reasonable prices, good customer service, cheap standard shipping (1 week)
I placed my order in the evening and it was handled/shipped the next day. Shipment came in a bubble wrap envelope in one week (to Finland) using standard mail. So far everything seems to work fine. I was a little worried if all the products made the trip without damage, because although in a bubble wrap envelope, the products inside (3x900mah battery, 3xliquid) were moving freely inside the relatively large envelope. So despite the comfortably cheap standard shipping price i do wish that a smaller envelope was used (or a little stuffing added) to reduce risk of damage during transit due to products clattering against each other.
Customer service was kind and helpful, also the chat service was very useful! The only hindrance was that when the "new user starter bundle" was out of stock the only info i could get from the customer service on the arrival of new stock was "soon". That's problematic since it basically means that it could arrive soon or it might not and therefore doesn't help nor answer the question really. I think the customer service should be able to acquire and provide a realistic estimate on when the product will be back in stock. Best would be (and better than many ecig shops i've seen) if there was an estimate (only if realistic of course) next to the "out of stock" announcement on the product page. It's now been 2 weeks and the product is still out of stock.
Since I was eager to switch to ecigs and didn't want to wait (waited for a week i think), i went ahead and sorted out what to buy if i was to order the starter kit included parts separately. Note that this is not a simple task for someone starting "ecigging" and although i did find most of the information out from around the internet, the customer service was helpful in this process (although they could've suggested another product / possibility to replace the out of stock one on initial contact <-hint :) ).
But as implied in the title, the overall experience was good, and the point's that i made in this review are meant as constructive feedback to help further enhance the customer experience. Thanks! Think i'll go and have a few puff's now :).
- David Stewart
- 1 Review
Super fast delivery.
Ordered liquid on Friday afternoon, received Saturday morning. Fantastic!
- Mick Wilson
- 1 Review
Great Customer Experience. 5 * Products.
The Guys & Girls at eCig Wizard are Friendly helpful real people, they are genuinely interested in giving a great customer experience, NOT just doing a job and reading from a script.
Yes Mistakes happen, we are all human, but, it's how the mistakes are rectified
that set you apart form the rest. And in my case, Brilliantly!
Great products, Great customer service.
Many thanks from a now loyal Customer
- linda copeland
- 1 Review
fantastic range of products and site soooooo easy to use
such a great range of products, from mixing your own e-liquid to lots of choices of pre mixed flavours, and the atomizers and cartomisers are abundant, the easiest site i have used and i have been vapeing for over a year.
- Sami Korpela
- 1 Review
Quality products & Speedy delivery!
Ordering was very simple and the delivery (including the contents) we're spot on. Thumbs up!
- toni vanhala
- 1 Review
Outside UK
I've been waiting for my last order 14 days now. It has not taken this long before to get here (Finland). Also there have been missing container or leaking. 1/4 shipments came as it supposed to.
Some of the produckts are allways sold out, but two thumps up for good quality.
- Tox -
- 1 Review
Fast, efficient & hassle free.
This is my second purchase and I can honestly say that it has been exactly how I like to do online purchases. Quick delivery, drama free shopping with lots of choices and easy payment methods.
Postage and packaging is decent, prices are reasonable. The only quibble that I have is stock availability however the item(s) that were sold out were replenished the following time that I looked so I am happy with that.
Would gladly recommend to friends and have already done so!
- Keri Lovell
- 1 Review
Super Phil
Phil was a superb person to talk to, helped me through everything and I've now bought a load more products from them as a result.
A credit to the company, cheers Phil.
- zaakir ahmed
- 2 Reviews
- mohammed mustafa
- 1 Review
Tesla
very good seller and quick deliver to Australia
Keep the good work I recommend to any one to buy from ecigwizard
- Paul Robinson
- 1 Review
First class service
received my wick and wire 2 days after order, finally plucked up the courage to recoil my own vivi novas after buying dozens of the atomizer heads in the past. Really easy to do and works like a charm with the wick and wire, many thanks eCigWizard, I'll be back shortly.
- James Cooper
- 1 Review
Fantastic Company, Great value for money
i ordered the starter kit from e cig wizard. it arrived very quickly and the product was fantastic.
very easy to use, and the fluid lasts quite a long time. there are a variety of flavors available and im pleased to say i haven't smoked a normal cigarette for over a week now!
thanks e cig wizard!
- Ralf
- 1 Review
Wie immer alles TipTop!!!
Bis heute Nachmittag bestellt und bezahlt = am selben Tag verschickt !
Lieferzeit von UK -> D ist schon schnell (3-5 Tage)!
Versandkosten ist unschlagbar!
Lieferung/Verpackung immer TOP!
- lim wilson
- 1 Review
items recieved fast
i would like to say serviced provided was perfect. fast processing and fast ship out.
thumbs up
- Customer from France
- 1 Review
- Mr L Kimber
- 1 Review
Perfect on all fronts.
Delivery was prompt to continental Europe. Price was unbeatable, communication exemplary, and the products I ordered lived up to all the internet hype they've created.
The mere fact that I'm reviewing ecigwiz is testament to the literally flawless experience which was ordering from them. I never waste my time with these things, but I'm so pleased with everything, I figured I'd share the karma.
Thanks so much ecigwiz!
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- Giuseppe Ciraolo
- Palermo, IT
- 1 Review
Pure professionals!
Yes, of course, it is so: Pure professionals.
ECigWizards, always offers great news for vapers, with very competitive prices.
ECigWizards ........it is the best shop around the corner ... and nothing else!
- BlackAidoru
- 1 Review
they are quick and efficient and carry a nice selection of quality products
Nice products of good quality.
Prices are reasonable.
Great selection of flavours.
Virtually the one stop point for your advanced vaping experience.
I would be a bit happier if their diy section was a bit larger.
- Paul Welsby
- 2 Reviews
Can't fault them
Several purchases well packaged and speedily delivered.
- Matti Salonen
- 1 Review
Fast response. Good looking web page, easy to use.
One thing you could improve would be product catalog. I think differect product catergories should be more easily searched.
- A Burgess
- 1 Review
Really fast and great customer service, second to none.
Really great products, great prices and super helpful people in customer service and fast shipping. I will be using them again and again.
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- Michael Kerpa
- 2 Reviews
Schnelle Lieferung, sehr guter Service
Alles vom feinsten, schnelle Lieferung und Top Ware. Weiter So
- hbk-
- 1 Review
Recommended seller & will definitely deal again.
The shipping rate is good but I am still waiting for my goods to be delivered to my door. It's not ecigwizard faults but the it actually stuck somewhere in my country postal sorting facilities. Good customer service and hey I just notice ecigwizard have an apps for iOS. The welcome's discount code also very welcoming!
- Robert Vincent
- 3 Reviews
Outstanding ecig site all you would need on one site
My experience with ecig wizard has been outstanding lots of choice and very reasonably priced. Delivery was extremely quick even though I choose the cheapest delivery.
- ian campbell
- 1 Review
good service well packaged and quick delivery all in all good will use again.
good service well packaged and quick delivery all in all good will use again.
- Ellen Oddbjørg Norshus
- 1 Review
Thanx for fast delevery,very good service!!!
After i started whit eCigWizard,i have only smoke 3 cigaret every day,before i smoke 12/15 cigaret,so very happy to have eCigWizard :D
- Joona Heiskanen
- 1 Review
Great shop
Trustworthy, good e-cig shop. My main place to buy e-cig parts and liquids. The delivery times to Finland are sometimes a bit long, but it isn't a problem. Main reason why I gave "only" 4 stars is the limited availability of products and out of stocks that you see on produts.
- thomas lambert
- 1 Review
pure wizardry
At first I didn't really know what to think about this idea of an electronic cig seemed like one of those gimmicks but how wrong was I when I was pointed in the magical direction of the ecigwizard website.
Being an occasional smoker (mostly when alcohol is involved) I always hated the after taste and smell of a cigarette, by chance one evening at a gig my brother in law and his friend were "vaping" and let me try the 555 wiz mix mixed with caramel and my life hasn't been the same again.
That very Saturday night I ordered myself a starter kit that arrived on the Monday, great sense of humour in the on the confirmation email too from the ecigwizard team. it did take a bit of figuring out when my vapouriser arrived but once I was set up I couldn't put the thing down. I have now been vaping for over 2 months and have never thought once about having an analogue(cigarette).
in all honesty one of the highlights of my week is going onto the ecigwizard website to see what flavour to order, been trying different ones from strawberry to grape to cherry, when I finally decide its always dispatched straight away and arrives in no time.
All in all I have nothing but praise for ecigwizard and how professional and efficient they are, I have recommended them to so many of my friends who have had the same brilliant service as I have had, as long as i'm vaping ecigwizard will be my first choice for all accessories and mixes thanks guys
- Graeme
- 1 Review
Top class
The only downfall the was bottle of tobaco juice that came with the starter kit as it wasnt very nice just glad i orderd the citruis explosion as it could have put me off the product all together!!! Overall excellant
- Kim from Norwich
- 1 Review
This is a great help
This help me to stop smoking the old fags and still feel I have the habit with great saving.
If you are a smoker this is the better way of doing it. Plus I can do this without going outside. Also the delivery was very quick. Only thing was no instructions for first time of using this I had to find out what to do and how to use.
- fulvio
- 1 Review
- Oliver Downs
- 1 Review
Great selection, great service.
Excellent. The site has a wide range of products and is easy to use, and was delivered two days after placing the order. I had no problems and wouldn't hesitate to recommend the company!
- Daniel Larkin
- 1 Review
Excellent service
Items arrived as expected. Zero issues, great juice!
eCigWizard Details
What do we offer?
Great customer services! Always at the end of a phone call. Free shipping on all UK orders over £10. Cheap shipping within Europe. In-store collection available. Latest & greatest products & liquids.
About eCigWizard
Our Products - Here at eCigWizard we try to offer the most popular products on the electronic cigarette market. We stock a wide and varied range of goods from all over the world. We try to listen to you, the customer, and find out what you actually want. We act on EVERY product request we receive. Quite often this may not lead to us actually stocking the item (for a number of reasons) but you can rest assured that we will at least attempt to. Our products vary in price; however, we test the majority of our products before we post them to you. This obviously takes more time but it hopefully results in you receiving a fully working product each and every time. Sometimes things will slip through the net. On these rare occasions we will endeavour to deal with your problem as swiftly and kindly as possible. We pride ourselves on our excellent customer service skills. Some vendors can get quite touchy when customers provide constructive/negative feedback. We are the opposite; we crave suggestions and constructive feedback. This may sound odd to you as a customer but we want to do the BEST we can for you, so please do nitpick and provide us with as much feedback as possible (obviously positive feedback is also welcome!). Choose Us - At eCigWizard we appreciate that you have a wide choice of vendors to choose from both in the UK and further afield. As mentioned above we take great pride in everything we do, here are some reasons why we feel you should place your order with us: Great shipping rates both within the UK and Europe. Free shipping on UK orders over £10. Fantastic customer service. We are available at the end of the phone. Our products are fully tested before being shipped to you. We generally despatch our products the same day you order them. Quite a few of our items cannot be bought from other vendors in the UK. You will not find any exaggerated claims on our products pages. We are active in the electronic cigarette community and always strive to help with any matters which may impact the community.
Visit eCigWizard
Contact information
PE1 5XA Peterborough
United Kingdom
