I was very impressed with the level of customer service with eComfort.com. My first email question was answered promptly and included a case number for follow up. I phoned to see if I could get through to the person who had responded to my email. The call was answered and I was on music for a very short time and then put through to that person's local. I didn't leave a message but a short while later he called me back as he had a 'missed call display' - very unusual these days! I placed my order and discussed shipping to Canada which was no problem and quite reasonable. He told me it would be shipped in 3-5 days but I got shipment notification the next day. Because it was a Friday I didn't get customs clearance until Monday but still had the order delivered within 8 days of placing the order, Very good for Chicago to B.C.!
Sent the wrong item, supposedly because what I ordered was out of stock, then had to go through a complicated return process where they make me feel like I'm the one being difficult. I'm not even sure they will be able to provide the item I originally ordered. Lots of issues - would think twice about using them again.
Recently purchased a home where the prior owner said the furnace was five years old. i checked the filter ( very dirty ) and asked him where to get a replacement. He said he did not know you need to replace anything! I found the filter at eComfort and purchased it on line. Filter arrived in a timely manner and it fit fine/ I can now 'breath easier".
I received delivery of my furnace and had it installed the same afternoon. The unit is a 60,000 BTU Natural gas forced air unit. It works fantastic! It is quiet and does what I expected. I was amazed at the low cost of the unit and very happy doing business with you. Thank you very much.
David A. Andrews
eComfort was recommded to me by a kind person from my regular Air Conditioning company. I was able to call right away, place, and pay for my order in less than 10 minutes. AMAZING. No waiting or punching numbers and wasn't transferred to India. The person was extremely nice and knew exactly what I needed. I was NOT treated like "just another customer" which was such a relief and surprise. The person was very patient with my questions and I never felt like a moron. I was told the filter would be delivered sometime this week by Friday (Dec. 6th). I was in no rush but they delivered the filter LAST week. I couldn't believe how fast it got here. The box didn't even have a dent on it. I sure wish I'd known about eComfort long ago. I've got your information so I'm now a new loyal customer. I've already told my friends about you so they will order from you in the future also. It HONESTLY pays to be nice. Kudos to your people. I appreciate your help. Your prices can't be beat...what a bonus!!
I needed a replacement fan for our radon-mitigation system. After doing some research I ordered the Fantech HP Model 190. It arrived promptly. I installed it yesterday and everything appears to be working smoothly.
EComfort had multiple models that i was able to compare at very reasonable prices. Once i purchased the furnace it was shipped to my house in under a week and the product came as described. I was very happy with my experience using this website.
I found the product selection to be terrific and prices very competitive-- I looked at a number of other sites-- the product (radiator) arrived on time and in the time frame promised. The process from ordering to receiving the product was very easy and straightforward and I am very happy with the item.
I found exactly what I was looking for easily at eComfort.com and they had the best price. I received my order quickly. I've purchased a few times from eComfort and overall I'm impressed with their service.
My only complaint would be that I had to pay for shipping on my latest order because my order amount was not expensive enough. I think they should offer free shipping or not, no qualifications.
Found exactly the products I wanted in the online catalog. The prices were reasonable, and very competitive. Ordering was simple. Delivery was onetime. Can't ask for more than that.
It took a little while, but I'm very pleased with my purchase. I originally ordered a Lennox 45K BTU garage heater and was sent only the inner heat exchanger portion. After contacting eComfort, they sent me via email a FedEx return label which worked well at no cost to me. I decided to change the original order to a 30K BTU Hot Dawg heater which saved me a few dollars (they promptly credited my PayPal account with the difference) and that unit arrived today in good shape. I'm pleased with my purchase and would do business with them again.
Placed an order for an unusual item, found that I was able to navigate to what I needed, quickly, and purchased the item with ease. Two days later, I received my package, with exactly what I was looking for. I can highly recommend this retailer, as very responsive to our needs, easy site navigation and very quick shipping
I recently bought the ch-240ASME-NG and while I looked at several different vendors, e-comfort had the best price and shipping was free. Also, we ordered the wrong unit at first and had to upgrade...the customer service was great and we had no problems making the swap. The unit was still delivered on time! I will definitely refer anyone to this company!
Our order of the Schluter Shower System came in the allotted shipping time frame. It was packed well, and the shower drain system was added to the shower-system packaging. Billing was efficient as well.
I have been very pleased with EComfort on both purchases of a new furnace last year and a new AC unit this year. Excellent, qualified and experienced sales people (can't say that about other companies always for sure), fast shipping, great follow-up with any questions or concerns before and after my purchase.
I would use them again 1st choice and recommend them to my associates.
Victor is an excellent salesman and source for accurate information.
Very prompt delivery. I had to delay delivery because remodel project wasn't ready yet. Had one question which was answered quickly. Everyone I have spoken to have been impressed with price. Haven't had installed yet -- only reason not giving 5 stars (reserving judgment).
eComfort was recommended to me on an online forum. I checked and found that they had just about the lowest prices on the net. I was pleasantly surprised by the ease of getting through by phone and the helpfulness of the phone rep. The shipment was sent out the next business day and arrived promptly and well packaged.
I was impressed with the search engine on the site. The filter criteria were very helpful so I could check on alternatives quickly. The shopping cart populated easily and checkout was fast. Delivery was as quoted.
I was looking for a/c filters and happened upon eComfort. Their prices are excellent, and the filters always ship quickly. I also like how buying in bulk allows you free shipping which further reduces the price! I will keep buying from eComfort.com.
The website worked great and I received the product in just a few days.
The product arrived in 7 days and was exactly what i ordered. I'am a do it yourselfer and i
exchanged my bad water pump for the new one without any problems according to the
instructions provided with the new pump.
I was searching for an abs Kerdi drain. Thought my only option was for a 4". Discovered the 6" version which will work better with the tile I'm using. Price was fair and it shipped quickly.
More often than not when I have purchased a service or a product, it had to be returned or something was wrong with it. It is refreshing to work with a company that gets it right the first time.
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