eComfort.com reviews

eComfort.com reviews

Excellent
9.2
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Review by confirmed purchaser

Great product, great price, prompt delivery, what else can you ask for?

Shopping on the web site was easy, found what I was looking for at a great price and it was delivered promptly. I would recommend ecomfort and I would buy from them again.
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Review by confirmed purchaser

great job.

I'm happy with your service and product.
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Review by confirmed purchaser

On time, as promised, great price.

After considerable searching I found e.Comfort and made contact both via phone and email. There product listing is comprehensive and definitely cost competitive. On my project to upgrade my existing ductless heat pump I found numerous product lines with great info on specifications, warranty, etc., and many customer reviews. I chose to stay with the same manufacturer of my existing equipment. I worked with a local certified installer and the new system is now installed and operating as expected. I saved well over a thousand dollars and am very happy to have done business with e.Comfort. They will be my first call on my next project.
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Review by confirmed purchaser

Good sales person and fast shipping A+++++

Good sales person and fast shipping A+++++
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Review by confirmed purchaser

Easy to use website, quuality products.

Very happy with our experience at eComfort.com, it was easy to find exactly what we needed with plenty of detail. The price could not be beat and included free shipping! Products arrived fast and in great condition.
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Review by confirmed purchaser

Very helpful online assistance and smooth delivery.

Ordering from eComfort was a great on line purchasing experience My questions were answered right away which allowed me to order with confidence that I was getting the correct product.
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Review by confirmed purchaser

Fast process fast shipment excellent service

Great service
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Review by confirmed purchaser

What I expect from any company

I needed to order some filters for my heat exchanger. These are not readily available everywhere but eComfort carried everything I needed and at a price lower than their competitors. Not only did the parts come quickly they were direct replacements so everything lined up correctly and I was up in running in minutes. I actually stood back for a second thinking, this was too easy, there has to be a catch, there wasn't. I highly recommend them and will buy from them in the future.
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Ecomfort told me I was out of luck!!!!

I ordered 17 items, the pallet came and was wrapped up on a day with freezing rain, the driver dropped it off and left, I took an inventory to find out 1 item was missing, called ecomfort and they said "you are out of luck", now I will call my credit card company Monday and file a claim....

Complete disregard for customer satisfaction, no problem taking my $1000 though...

I will use other companies in the future..
eComfort.com

Reply from eComfort.com

We sincerely regret the dissatisfaction with your recent purchase. As we discussed in our telephone conversation yesterday, all items in your purchase were properly counted and very securely palatized using cross banding and multiple layers of heavy shrink wrapping. This process makes it extremely unlikely (but not impossible) that anything can come loose and get lost. To further help protect you in the event that some part of your purchase is damaged or lost during delivery, we place many large stickers on the external packaging that warn against signing for a shipment until you have thoroughly inspected it. Unfortunately, and as you stated, this did not happen and all 17 items of the shipment were signed for. Nevertheless, we asked the freight company to double-check the truck and the facilities used for your shipment to see if in fact an item had come loose from the palatalized package, but they were unable to find anything. Please understand that we sincerely value your business and in recognition have refunded your account for the purchase price of the missing item. We hope this clearly demonstrates our strong interest in each and every customer's experience. We very much hope to see you again at eComfort.
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Review by confirmed purchaser

Amazing speed and great communication!

Easy to use website and the process was fast.
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Review by confirmed purchaser

ABSOLUTELY GREAT SERVICE

If your going to shop on line ..use this Company .. best service I've ever had.
NO Hassles, received my order in 2 days, in perfect condition.
Highly recommended.
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Review by confirmed purchaser

In Stock & delivered on time

the items that I need were in stock an d priced fairly.
Delivery was prompt, and arrived undamaged.
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Review by confirmed purchaser

Fast and friendly

Good experience.
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Review by confirmed purchaser

Knowledgeable tech support, EZ website, Low Cost, Marginal delivery

After receiving a very expensive estimate from a local HVAC contractor I went online to find alternatives. I ended up finding the same system at eComfort for a significantly lower cost. But of course this meant I had to install myself. After watching a few youtube videos and some reading I was convinced I could DIY this project. I spoke with the eComfort tech support on 2 occasions prior to my purchase to make sure I was purchasing all the necessary parts and had a handle on what was required on my end. I found the Tech support knowledgeable and patient with my lack of understanding at times. Hold times were a bit longer than I would like but usually under 5 minutes. The website is easy to understand and find what I was looking for. Shipping was another story. eComfort used a small player shipping company that did phone and set up deliver of the pallet of components to my house. They gave me a 3 hour window of time (10am- 1pm) and told me the driver would call 30 minutes prior to delivery. Long story short, I had to phone them twice after the planned window and the delivery arrived nearly 3 hours after the window. eComfort needs to contract with a different carrier.
As far as install I'm just beginning the complicated process. I plan to lean on eComfort tech support as I go along. I also notice some of the peripheral components (such as electrical boxes, wire, etc) that they recommended are inflated in price and I can find similar or exact products at the home center for half the cost. Stick with the main HVAC components from eComfort and you'll maximize your savings.
eComfort.com

Reply from eComfort.com

Glad to hear we could help you find the right solution at the right price while providing an overall good experience. We're sorry to hear about the shipping issues you experienced and we will be notifying those involved about the issues you reported.

With regard to installation, we do strongly recommend that you have this product installed by a professional contractor. Not doing so will void your product warranty in most situations. If you would like, we'd be happy to connect you with one or more qualified contractors in you area. Even with installation costs, you should still expect to see big savings compared to purchasing the equipment from a contractor, plus you ensure your product will function correctly remain under warranty if necessary. If you are interested, please let us know ASAP and we'd be glad to help.
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Review by confirmed purchaser

Quick and painless!

Web site was easy to use, comparing products easy, placing order went flawlessly, and got the order when expected, in perfect condition!
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Review by confirmed purchaser

Had what I needed

It was very easy. I was looking for a specific filter for my Mitsubishi Ductless unit and eComfort had the part for a good price.
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Review by confirmed purchaser

They DO what they say they will - Excellent and Fast

After extensive research online I went with eComfort due to their included shipping and there extensive and well designed website and range of available products. My unit was shipped within a day and arrived within 3 days. Great job team!
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Review by confirmed purchaser

E comfort was great they saved me hundreds!!!

Fast friendly service right to my door
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Review by confirmed purchaser

quick delivery

I recently placed a phone order for a AC part and it was delivered quickly to my Florida address.
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Review by confirmed purchaser

The most helpful bunch of people by far.

I was very satisfied with the whole process. Helpful people and very easy to deal with. I would highly recommend you give them a try.

eComfort.com Details

Unmatched Expertise

Our highly trained sales team and in-house engineers ensure you get exactly what you need for your project. In fact, we'll even provide free lifetime tech support for all of our products. Isn't it great to work with an expert?

Great Prices

By unbundling product and installation costs while eliminating the traditional chain of middlemen, we help you spend less money and get more comfortable.

Free Shipping

We offer FREE ground shipping on all orders over $200 within the continental United States. We even include free lift-gate service for LTL freight shipments to ease the delivery of your product.

About this company

eComfort.com is the leading online retailer of HVACR and plumbing supplies. We carry a wide range of high quality products from almost 90 different brands, including the most efficient and technologically advanced products available today. If that's not enough, our unmatched expertise and customer service will help make your home improvement project a breeze. Whether you're remodeling your bathroom or installing a complete heating and cooling solution for your home, our knowledgeable and highly trained sales staff will help guide you each and every step of the way. To assist you even further, our in-house engineers are available to answer any technical questions, determine proper sizing, and solve any installation issues that may arise during your project. With thousands of satisfied customers around the world, you can be assured that your next purchase with eComfort.com will be an amazing experience.


Quick Links

Visit eComfort.com

Contact information

Write to: sales@eComfort.com
Call us on: (866) 554-4328
We live here: 1374 Abbott Court
Buffalo Grove, IL 60089
United States

Category

eComfort.com is ranked 3 out of 15 in the category Bathroom

eComfort.com is ranked 2 out of 15 in the category Construction

eComfort.com is ranked 2 out of 3 in the category

eComfort.com is ranked 3 out of 12 in the category Kitchen

eComfort.com is ranked 1 out of 2 in the category Plumbing

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