EconomyCarRentals reviews

EconomyCarRentals reviews

Good
8.1
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
1069 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Never disappointed in EconomyCarRentals

We hired cars from EconomyCarRentals for some 20 years in different parts of the world and were never disappointed. The all-in price formula is perfect.

In the rare cases I had to cancel a reervation this was done without any problem.
We once had a problem with a subcontractor company not wanting to deliver the car we reserved; I called EconomyCarRentals and eventually we got the right car: having EconomyCarRentals behind you is a big advantage!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

very good

the car and the service was very good
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

EconomyCarRentals is OK, but beware Goldcar car rental Company...

Via Economycarrentals, I had booked a car in Gran Canaria, with Goldcar car rental Company. Meeting Goldcar has been such an incredibly bad experience that I did not pick up the booked car: I preferred to forgo the deposit I had already paid and to walk to a nearby Europcar counter, where everything went OK. Note that I have some experience (I've already rented cars from about 20 different Companies in different countries, mostly via Economycarrentals). The short story is: if I had accepted the Goldcar conditions, I would have paid more than 400 Euros in total; with Europcar I only paid 211 Euro. Additionally, the Goldcar employee was rude and tried to cheat (see details below), while the Europcar employee was very kind and everything went smoothly, including the car return at the end of the rental.

What happened at the Goldcar counter: 1- For the tank, the Goldcar employee only accepted the full-to-empty rule (which is disadvantageous, because you cannot return the car with a completely empty tank); I insisted on having full-to-full, but the employee refused. 2- Then the employee asked for 100 Euro, in order to fill the tank. But with the current gasoline prices in Gran Canaria, 100 Euros are enough to fill the tank TWICE. 3- The employee insisted on offering an insurance; and when I refused (because I was already insured), she played all sort of tricks, in order to force the insurance upon me:
a) without this insurance, I should have given an additional deposit;
b) when I accepted to give the deposit, she said my VISA card had not enough money for it. This was a lie; I subsequently double-checked and my card residual money was so much that I could have paid at least 5 times the amount of the deposit + the rental price.
c) I offered to pay with a Master card; the employee refused, because Goldcar only accepts VISA;
d) I was travelling with friends, who offered to pay with their VISA cards; the employee refused again, saying that the card must be in my name…That's why at the end I moved on to another car rental Company.

If other users have had similar experiences, I would ask Economycarrentals to remove Goldcar from the list of their car suppliers.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

ECR are fine. Provider SIXT at Chania-Apt is dishonest and do no tell truth.

Provider first said he has not the ordered car and I have to take a much smaller one. After he was told I go to another company, he found he has the car.
Then "his computer" told him not to honour the ECR voucher, but to take more money (and he took) and to write in contract that price do not include any insurance at all.

Decide by yourself!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

EconomyCarRentals (Sixt) in Cyprus: great except the full tank issue

Everything was fine except the fact that we were charged for the full tank when we got the car, being expected to return the car with the tank as empty as possible. It would be so much more comfortable to return the car with a full tank: less stress (of fear of running out of petrol) and no extra cost (corresponding the the petrol you leave in the tank); if we did not have to pay for the full tank when the car was given to us, I would have given a 5 star rating without hesitation
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Would use again.

Rented from Malaga Airport. Friendly service, good car. Opted to get the insurance for 45 euros..Well worth it for peace of mind. Only problem we had was that it was not AT the airport. A Rep. meets you and shuttles you over to the Rental place close by. Unfortunately, our flight was delayed so there was no one there. We had to call for them to come. Also, we had problems finding the Rental place when we returned the car. (We did not have GPS). All in all, would use them again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

"Full Insurance" - "Zero excess" was NOT the case!!!

Nearly everything about the rental went well - but on collecting the car I was informed that the windscreen, tyres & sump were NOT covered by the insurance but for an extra payment of just under 3 euros per day could be included or a 450 euro excess would have to be signed for on credit card.
Economycarrentals.com have been informed of this and I await their responce so it could be that I could upgrade the star rating from a 4 at present to a 5!!.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great Value at all

The rental in OPorto/ Portugal was easy and comfortable,the personal esp.Daniella (Desk clark) was friendly and helpfull.Five stars.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

need more control of suppliers

I have rented through Economy Car Rentals several times and generally they have had a good rate. This time, I discovered that Firefly in Alicante in effect added on insurance that was already covered on the voucher. The last thing one wants when coming off a 25 hour flight with multiple connexions is to have to navigate the minefield of staff whose behaviour suggests that they are on commission to sell the same thing twice. If Economy Car Rentals wishes to maintain a reputation for transparency and fair dealing, they must impose on all suppliers a contractual obligation not to sell, or attempt to sell, to the customer insurance or other add-ons that are already included in the voucher at a lower price.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great!

When we first reached our destination, we received a car that did not meet the expectations of what I had ordered, but we rapidly got another car which was totally in line with my order.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good price and good service except one: a terrible 2 hours waiting for free shuttle to car provider

This provider is located outside of airport, so it needs a free shuttle. To find meeting point was not difficult but we needed were waiting for the shuttle 2 hours! In this period of time we have seeing shuttles of another companies coming 3 and more times. This was terrible and it was big failing of provider. And we asked a driver of shuttle of another company to call our car provider to inform we are waiting, so just then, after 15 minutes, the shuttle was coming. The rest of the service - was good. We quickly received the car. The car was a little bit better than the car we have ordered. And the return of the car was good: quick check and immediate shuttle that returned us to the airport.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent Friendly reliable service

Excellent service from start to finish, our rep was very efficient, friendly, english speaking, was there to meet us both ends of our journey, even though we got a bit lost on our return journey. Good car, perfect for our needs. Will definitely be using again. Judy & Dave Hadwin, UK
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Car rental provider required surcharge to keep the car category

Álamo required a surcharge to deliver the car of the category I had chosen, that was listed on the voucher. I chose an intermediate model and the provider said that cars rented by EconomyCarRentals were only of the economic category. If I would like to keep the model of the car, I would have to pay the difference or price.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Bit of a rip off all round really

Booked a small kia in MALTA via citygo On receipt Citygo tried to debit EUR1000 by way of a deposit for damage on my credit card which promptly bounced. Luckily I had another which they then debited 150 on the basis I took our the insurance to drop the excess to EUR150 costing another EUR 51. Ww were also charged 40 Euro's for half a tank of petrol that cost 24 Euro's when I refilled it to half again. The car had a damaged head lamp and on two occasions had great difficulty starting. All in all a tired old kia for a week with half a tank of petrol and a EUR150 excess cost me EUR190 when Economy Car Rentals commission is taken into consideration..
At that price Hertz, Avis, Europcar or Sixt would have been much better.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Perfect service , excelent car and really good price

Perfect service ,calm and helpful personal,
Excellent car and really good price
Totally recommended !
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Refund of the the excess 100%

We got a screatch on the car, the rental company charged 350 euro for the damamge.
After I provided a set of documents to EconomyCarRentals the amount was fully refunded. I took some time and we had to send documents via post (not my e-mail), but still the whole summ was refunded beside that fact that we did not provide the police report ( we did not even noticed the scratch). So it was nice to realize that the company is really making the refund as it announce. In case we would take excess coverage from the rental company it would cost as the same money - around 250 euro for week of rent. I srtongly reccomend EconomyCarRentals.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Cheapest hire ever

Extremely satisfied and we will be using you a lot this year on many occasions.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great service

Prompt responses and affordable price
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

delightful experience

service in Lisbon was professional staff was very friendly no problems taking and returning the car.

www.economycarrentals.com Details

About this company

Cheap prices with Economy Car Rentals in Usa, Portugal, Car Rental in Italy, in Greece, Car rental in Athens, Croatia, Car Rental in Germany and Car Rental in Australia and more....

Visit EconomyCarRentals

Category

EconomyCarRentals is ranked 7 out of 30 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.