Ellos Danmark Reviews 

I am used to much higher quality from Ellos and especially for this price.

We purchased a lamp from Ellos DK with a 5 year manufacturer’s guarantee. It suddenly stopped working, so we emailed support but didn’t receive a response. When we called to follow up, we were told our email wouldn’t be reviewed for another week, and that the claim would then need to be forwarded to Sweden, increasing the waiting time further.

We are in 2026 now, and its astonishing that this team isn't able to figure out how to use their CRM accordingly.

Considering this was an investment purchase, the support and timeline are really disappointing, and its also quite a poor reflection of the brands they carry.

We’d suggest shopping elsewhere if you want reliable after-sales service and products for pieces you care about.

Easy to find good products and efficiently executed. Reasonable response time to orders.

I ordered a kitchen table set. The shipment is unclear where and no one is monitoring it. On January 13, the shipment was supposed to be delivered to me between 3:00 PM and 5:00 PM. I waited all day, the courier did not arrive, no one called, and no one contacted me. I wrote to both Ellos and DSV Couriers, but no one wrote back. The table was expensive, delivery with DSV cost 999 DKK. You pay that much money and now it is not even clear where the shipment is. I do not recommend it.

I placed my order on 5 January, which was divided into five packages. The largest items were supposed to be sent via DSV. However, for almost two weeks now, the tracking status of this package has shown that it is “being prepared for shipment.”

I have tried to contact customer service via the contact form but received no response. I also tried calling the phone number listed for urgent matters, but the phone line is closed due to “maintenance” until the end of this week.

Although I am pleased with the products I have already received, the delay in receiving the remaining items, combined with the lack of response from customer service, is unacceptable.

Reply:
There were two inquiries made to your suggested email, as mentioned above.

placed an order on December 11, which was split into two packages: clothing and a figurine. The clothing arrived after four days, but the figurine did not.

After contacting customer service on December 16, I was told the figurine would arrive on December 23. When there was no update, I contacted customer service again on December 23 and was informed that the item had not been shipped and that a refund would be issued.

I find this experience disappointing and confusing, especially after being given a specific delivery date that turned out to be incorrect. It gives the impression that non-clothing items are not handled with the same priority, which feels misleading as a customer.

The figurine was the most important part of the order and was intended as a meaningful gift for my seriously ill father-in-law, which makes this situation particularly sad.

Clearer and more accurate communication would have been very helpful.

By mistake I had paid twice for my pillow to be sent with the post. I contacted customer servic and was verbally abused by a man. Apart from that, the service was fine.

Timely delivery. Good Quality!

All the product where heavily damaged. The wood was chipped, scratched and stained. The packing was damaged. Inside the boxes we found dirt, used matchsticks, and various garbage. The products were very dirty.

Edit: The customer service reached out and is working to solve the issue promptly.

Beautiful items, all as described.

After shopping at Ellos, I was then spammed with countless text messages and emails daily. I tried to unsubscribe, but apparently it hasn’t worked…

So good 😍😍😍 I like

I ordered many items from Ellos and really enjoyed the ordering experience and products. This has changed recently with one particular order.

I purchased a mirror and it arrived damaged - specifically it is very curved/bent and therefore not usable. It also distorts your reflection, so does not serve its purpose.

I have been going back and forth with the customer service team regarding getting a refund, and they insist I re-pack the mirror so it can be picked up. It's 200cm tall and completely bent out of shape! I have tried to explain many times its impossible to re-pack, and it would probably require additional packaging and costs to me (which they did not promise they would reimburse, it depends if the costs are "reasonable").

I have been told I could get a half refund, then a full refund, then forced to think about how to return this huge and delicate and broken item to them...

Incredibly disappointed as I paid hundreds of dollars for this mirror...

Never again.

Bought a very expensive table in January and after 6 weeks I was sent a table with yellow stains all over it. Sent it back (apparently they can't offer replacements or exchanges without forcing the consumer to return the product and initiate a new product contract even though consumer rights are fairly well established in this area).

Anyway, sent the table back, reorder the same table and wait a few more months for the next delivery. Finally table arrives- it was even more damaged than the first table they sent!

Understandably I am quite annoyed and again, ask for an exchange to which I am told it is not possible, I must return the table (again) wait for a refund and reorder - I doubt consumer agencies would agree with this.

They offer a 40% discount however this still means the table would be over €200, covered in yellow stains the colour of nuclear urine, and nearly 6 months after my initial order was placed.

When suggested I order the same table for the third time, I asked if ellos had any plans to address the quality issue they were having. It had been mentioned "internally"- ie order again and you'll probably get a 3rd yellow stained table.

This evening I'll order my return label and give my business to literally anybody else

I ordered solar decor for plants , a pair of ants in cast iron. One of the ant's head is not binded properly .