Enterprise Rent-A-Car Reviews 

Title: Unexplained bank charges, no communication and poor customer service

I rented a vehicle from Enterprise Rent-A-Car in Montrouge, France, in August 2026.

More than a month after returning the vehicle, Enterprise took two separate payments from my bank account in September, without any prior notification, invoice or explanation.

I had no idea what these payments were for or why Enterprise was continuing to charge my account after my rental had ended.

The lack of communication was so concerning that I contacted my bank’s fraud department and blocked further payments.

In October, I received a motorway toll payment notice relating to the rental vehicle, more than two months after the journey. By the time it reached me in the UK, the deadline to pay the original toll without additional penalties had already passed.

I still have no confirmation of whether Enterprise’s earlier deductions were connected to these tolls, what they covered or whether any payments were passed on to the motorway operator.

I contacted Enterprise directly, requesting an explanation and a breakdown of the charges, but have received no response.

Customers should not have unexplained amounts deducted from their bank accounts and then be left chasing basic information about their own transactions.

Rental companies have a responsibility to communicate clearly about post-rental charges, provide supporting invoices and explain any additional liabilities promptly.

An extremely disappointing experience, made considerably worse by the complete lack of transparency and communication.

My car suddenly lost power on the motorway without warning, 2 hours into my rental. I waited 1.5 hrs for recovery with my 80 year-old father. The car could not be repaired or replaced and the rental was cancelled. Now, 6 weeks after their manager promised a refund I've spent hours on their customer service chat and I'm still waiting for a refund or any attempt to contact me.

Terrible experience with Enterprise/Guerin at Porto Airport.

I rented a car from June 7 to June 12, and I deeply regret choosing this company.

First, I was charged twice for the Transborder Charge, resulting in nearly €40 in incorrect fees. In addition, although I paid €245.87 on June 6, I still have not received the corresponding rental invoice.

Even worse, another charge was made to my account on June 20, more than a week after I had already returned the vehicle.

As for Guerin customer service, it is virtually non-existent. It is impossible to talk to them over the phone, and my emails have gone unanswered. When it comes to taking your money, everything works perfectly. However, when a customer requests an explanation for questionable charges, nobody seems willing to help.

This experience reflects a complete lack of transparency and customer care. Between the duplicate charges, late withdrawals, missing documentation, and the inability to reach anyone for assistance, I cannot recommend this company under any circumstances.

Avoid at all costs. If you decide to rent from Enterprise rent a car/Guerin, carefully monitor your bank account and keep every document and receipt, as you may need them later.

***** Editing my review to add... June 1st 2026, I had the displeasure of being left no option but to have to go back to the Weatherford location. Makenzie made discriminatory comments about me being autistic and still refused to assist me, still refused to give me any managers information. This is disgusting treatment for any person to have to deal with, and even more disgusting that people like her will be allowed to continue to work with the public.***** May 30th, 2026 I had an appointment with a confirmation number to pick up a rental through my insurance. I drove 5 hours to pick up the car today, even showing up early to ensure it would be finished before their closing. Mackenzie said my appointment didn't exist and wasn't willing to assist me in figuring out why. I have a confirmation with their location. I offered my insurance claim code to rework a new rental, and she said it wouldn't work as I already had a rental booked out, the same appointment for a rental she earlier claimed didn't exist. She said to call insurance and figure it out, insurance is closed on Saturdays. Hence why I made an appointment with a reservation and ensured I had a confirmation showing that location. She then said I could pay up front or leave. I asked for her managers name and number and she refused. She walked around me and chose to help other people she told the other employee to not speak to me as well. The other person working named Jonathon Lambert wouldn't even acknowledge me, walked around me, spoke to other people and after the 4th time of both of them walking past me I finally spoke up. He said he wouldn't do anything as the girl was his boss and he didn't want to get in trouble. He also refused to give me MacKenzie's last name, the managers name and the managers number. He acted confused as if he didn't know anybody or their information. I called enterprise customer service and requested the manager to call me. We drove 5 hours to pick up a car here and are now stranded due to neglegence of the employees at the Weatherford location.

Called to reserve a car,was very specific about what was going on. One way rental and was told a debit card would pay for the car's rental. The day it was supposed to be picked up,was told a credit card was needed. Credit cards are poisonous and cash on the barrelhead no longer carries the day. It was a one way trip from Evansville Indiana to Sioux City Iowa. No funny business just a friend helping another to move closer to my hometown. If you can't deliver when the customer is very specific, well that's just pitiful service.

Rip of price for any car.....

Will use another company

This started life as a 2 star review. We were contacted the day before we were due to collect our car to be told there wasn't a car available, jeopardising the next stage of our holiday. After insisting that this was Enterprise's problem not ours they eventually booked a car from a different company. On our return home from Vancouver Island we wrote to complain. The response from Zach, the regional manager on Vancouver Island has been exemplary and has restored our faith in the company.

Very, very poor experience.

I am leaving a one star review as zero stars in not an option.

Six weeks before the required date, I reserved a car through Enterprise for a two week period, one way rental, starting in Bordeaux, France, and returning the vehicle to Nice, France.
All of the hire companies offered similar cars for similar cost for the rental period required but went with Enterprise because of locations for pick up and drop off.
Up to this point, I had received several emails confirming the reservation, how to find the Enterprise counter at the station, the usual documentation for these things.
We arrived later than the nominated time due to previous flights and connections being late.
On arrival at the Enterprise desk at Bordeaux Saint-Jean and presenting the reservation number, I was informed there was no car for me.
Inquiring why, I was told I was four hours late and the that the reservation is only held for a period of up to two hours beyond the nominated time.
It was bluntly pointed out that it was in the terms and conditions of the rental agreement.
I asked for the staff member to point out the specific term to confirm this but other than repeat the same that I was more than two hours late, I got nothing.
I asked why I had not received anything to my email or phone number that the reservation had been cancelled, I got the same "you're late".
I then asked if there were any other rental options as time was now becoming an issue for onward travel commitments.
I was informed there was nothing available.
All the while the agent focused on the computer in front of her.
The final insult was the token and possibly sarcastic, "have a nice day" as I left the desk area.
Once outside, a quick search showed cars in most catagories and price points avaiable for rent from this location on Enterprise's website.
A month later and I still have not received anything indicating my reservation has been cancelled.

Ended up hiring from a rival company and the experience was very different. The staff member here went out of her way to make sure we could get on the road as soon as possible.

A quick look through other reviews indicates others have had similar experiences with this company where cars have been reserved but not delivered.

Avoid