Esprit Reviews 

The absolute worst customer service I have ever experienced. After I sent 2 separate emails regarding my return status, I never received a response. When I called Esprit I spoke to “Kailen” (sp) who was dismissive, extremely rude and literally started raising his voice at me and talking over me; a long time PAYING customer. I was asking for clarification on their returns communication process and I guess he just didn’t want to deal with it. I am a VP of corporate sales and could never imagine treating one of my customers with such disregard and hostility. Obviously Esprit’s standards have gone way down and years ago it was actually a great company to work with. I still love my TravelTime Clogs (I buy few pairs every year and have gifted them to family and friends) and will never purchase with Esprit again. There are numerous other companies that sell these shoes, like Amazon and Zappos, etc, which always provide friendly and helpful customer service, which is a very important part of the ordering process.
“Buyer Beware” as the old saying goes!

Today, we visited an Esprit store at Rhein-Center Köln. The store was open, and there were no signs indicating any restrictions or that it was closed. As we entered, the salesperson started shouting and screaming like a mentally unstable person, demanding that we leave the store immediately. Their behavior was extremely unprofessional and frightening, leaving us feeling stressed and shocked. Such conduct is completely unacceptable and ruined our shopping experience.

I wish I could give 0. This is my second horrible experience with esprit.de. In my first bad experience they sent me a wrong item ( a lady item and i only ordered men items) and when I sent the wrong item back i didn’t initially get the refund. I had to chase it many times before they refund back my money. I tried to be positive and thought of it as a one -off mistake. The second experience goes back to my recent two purchases which i made at two different times (with few days gap). Esprit decided to send both orders in one package. Two items in my first order and 1 item in my second order. All came in one package. I only kept one item and retuned back two items from two different orders in one package as delivered. Guess what? Few days after delivery i got a refund only for one item. They literally stole 37euros from me. Either they know what they are doing (deliberately stealing from people) or their staff on their return logistics are stealing items from customers without the upper management knowing what is happening in their organisation. I have contacted them on the phone and I have already sent two emails and after 5 days I still didn’t get a reply! Give me back my money Esprit!

I have ordered tops from this company on 3 occasions. I buy when items are in the sale as I think they are overpriced for what they are. Anyway, on the last occasion the top was too see-through for my liking so I returned it. I have given them 3 stars because, although I had no problem getting a refund, it took a while as the items are returned to Europe (France or Germany : I can't remember which it is). I tracked my return and it was in their possession for a while before I got a refund. I don't think I will buy again, as the refund process is too long.

Repeatedly been promised a £10 voucher if I gave them all my details as a new customer. This was 2 months ago. Of course it will never arrive. They cannot even be bothered to email be back when I ask where it is.

If I could give them a 0 star review, I would! This company is a big scam, please don't waste your money and time ordering!!

I ordered a coat from them that was too big so I had to return it. My return arrived at the UK depot on the 1st of December so I assumed that I will be seeing my money in the next few days after that. After 2 weeks of no refund, I contacted Esprit customer support to ask what was going on. I was told that after the parcel reaches their UK depot, it usually takes another 14 days for it to reach Germany. I got in touch with them multiple times after that and all they were able to say was nonsense about how much busier than usual they are and that parcels are now taking longer than usual. It's now been 2 months of no refund and I'm starting to lose hope that I'll ever see my money back.

This company is a complete and total SCAM. Do NOT order from them. I have sent more than 50 emails requesting a refund for a furniture item I ordered that was supposed to becdelivered in March 2023. Almost 6 months later, I received nothing but a pair of SOCKS. Every time I email them, I get some bogus reply that says " please send us a picture of the item that you received ". I NEVER received what I ordered! Never, ever again. I blame myself for believing this scam to begin with! If something sounds too good to be true, it probably isn't!

I have sent several emails about the refund and every time they sending me generic email and no updates. NEVER AGAIN.

Don’t use this company. Still haven’t received my order. Repeatedly phoned their customer service line but am cut off after they give recorded information about technical difficulties with their website. They provided a tracking number for the parcel they claim to have dispatched but Parcel Force do not recognise the number. All parts of their operation appear to be broken, their website, delivery, customer service, paperwork. The only part that isn’t broken is their ability to take your money!

Clothes ordered and not delivered. No communication as to why there is a delay.
Very poor service.

Ordered a tv stand
Should have known it was too good to be true and I usually always ck reviews.....
Stupid me.
I got a notice that the package had arrived.
Our carrier knows where to put our packages and I knew it didn't seem like she had been struggling with a big box by herself.
She leaves quickly.
I drive up to the road ( we live in the country) I dont see a big box so I look and spot a plant bag about 8x10 inches overall.
I open it and youll never guess what I find?
2 pairs of black sports socks!!!
Lmao
Im fixing to handle this first thing Monday morning.
The email contact is bogus.
Doesn't work.
Sincerely
Angie

I ordered a vanity set with a mirror and they said my package arrived! It says on the tracking that they delivered it to a different city than what was on my shipping address. I checked around the building and in my mailbox. Oh I had a package but a very very small one that was 2 pairs of socks!!! I am highly disappointed with this company! I will never recommend Esprit to anyone at all!!

I used to really rate Esprit, great products and customer service. Over the last few months the service and quality of products has gone significantly down hill though.
I returned items at the start of December and am still yet to receive a refund with the communication being absolutely terrible. I have been palmed off and passed around with no outcome in sight. I’m now at a loss as to how to get my refund. Do not use this company, they are awful and I say that as someone that used to recommend them highly.

Clothes paid but not delivered. Message received that it has been sent back to sender, and according to customer service this means they cannot do anything. Just need to wait another week for my money back - hopefully. Will never buy here again.

Really the excellent customer service. Can't fault to be honest.

AVOID this company!!! I do like the clothes but following bad experience I will never ever buy anything from this company. I did an order online but had to send some items back as they didn't fit. Esprit refunded me but the wrong amount as they claimed that I kept 3 items that I had returned. I contacted them numerous times for more info to find out if the parcel had been tampered with, paperwork and asked about compensation cover when you use the free return label. No reply to my questions so NO help from Esprit at all. They said they would call me to discuss but of course they never did. Esprit kept the £72 even if I sent back the clothes. By not refunding me the total amount they literally accused me of stealing without considering other people handling this parcel and I have been a loyal customer for many years so I am very disappointed.

I had my worst online shopping experience with this store. I shopped from them via Zalando. I usually buy my clothes from Zalando and never had any problem with them until I bought a jacket from Esprit. They sent my parcel with the wrong postal code and now it's lost. even postnord couldn't find it for me.

First of all, I placed my order almost a month ago and I still haven't received my package yet, further more they could not even shipped it. They keep sending me the same messages saying you will receive it within the next two weeks and as soon as we ship it you will receive an email. The irresolvable problem they say is the surprisingly high order volume and an amendment in Hungary (which is only effected Espirt because no other company refer to this as a problem and I did ordered from other European company). And secondly, the product I ordered was on sale by the time so I asked for the lower price but I was informed that it would not affect the order, so it will be sent to me at a full price (sometime). After that, there is no question that I canceled my order.

Bought really comfy and nice jeans. Will always buy jeans here!

A great online store!
Always can find there clothes in my size!