Evans Reviews 

I was pleasantly surprised by my experience. As Evans now belong to the Yours clothing group I had very low expectations regarding my order. I stopped buying from Yours due to appalling customer service and poor quality of goods. However this order was very well packed, folded and in protective bags. Also both items were in the correct size and NOT damaged. Furthermore they were in the sale and had good reductions in price. I was so impressed I have just ordered more sale items. Let's hope this order is as good as what I've just received.

I was charged next day delivery which I didn't click on and wasn't necessary, I signed up to receive marketing didn't get discount as advertised.
Garment arrived so creased look absolutely awful, taken 2 attempts of ironing to make it slightly better, such a shame as a lovely shirt.

What has happened to Evans ? Used to like their clothes, the fabrics were good, sizing was good, returns policy was better. Recently returned an item and almost two weeks later, still waiting for a refund. Not good enough. Will not be shopping at Evans any more, such a shame. Don't like being ripped off for delivery charges both ways.

Don't like that I have to pay £1.99 delivery return charge and £1.99 return fee, so I've paid £4 just to try on a swimsuit and return it, and I already paid for delivery in the first place. Too archaic these days, free delivery, free returns is the norm. Won't use again.

Just opened my items that I ordered and am struggling to make returns...keep being rejected...2 items are ENORMOUS...not at all the correct size and one item is Very Small...plus the fabric of the very small items smells Dreadful...still trying to get help...just want to drop these items off at Asda or in post but I am not being allowed to do so...keep being blocked and kicked out of the process...
Not at all impressed or happy...

If Evans actually cared about its customers, you’d offer them a choice of delivery options like some online retailers do. If this was offered, I’d always choose Royal Mail as they actually deliver parcels as opposed to your choice of Evri & the guessing game of when a parcel will actually arrive, despite paying for next day delivery!

Love all their styles and prints , but I find the midi much too long and the short too short I’m 5’4 which I’m guessing is about average but the midi I just bought almost touched the ground as I liked the dress I took it up myself , but I wouldn’t want to be doing that with every purchase , again love the styles and prints ,

Yesterday I had a very disappointing experience at this shoe store. I went in just to quickly browse my options for shoes as my sister in law had her graduation in 15 minutes. I’m from Melbourne and forgot my dress shoes at home and have never been to a Evans store before as we don’t have this shop back home.
The sales assistant was extremely pushy and convinced me to try on a pair of boots. At no point during the process was I ever told the price. It wasn’t until I got to the register that I found out they were $700!!! The sales assistant had made me wear the shoes out of the store before knowing the price might I add. By then, the way the situation had been handled made me feel uncomfortable and pressured into going through with the purchase.

What made the experience even worse was when I returned to the store to try and discuss returning the boots. Instead of handling the situation professionally, the sales lady became aggressive and flipped out at both myself and my brother-in-law. We were spoken to disrespectfully and made to feel completely unwelcome for simply trying to resolve the issue calmly.

For a store selling expensive products, I expected honesty, professionalism, and decent customer service. Instead, I felt manipulated into a sale and then treated poorly when I tried to address it afterward. I would not recommend this store based on my experience.

Ordered a quite sizable order for the missus. This lot provided NO TRACKING. After a week of them saying it was despatched I chased to find out. They gave a tracking then showing it had been delivered. They were not the least bit bothered that I would not be chasing them if it had been delivered. Part way through their 'chat box' they pushed me onto the courier Yodel who just argued that they had delivered to the right address and that I had personally received it. If that was the case could they not then offer a description of what I looked like? Not to mention that the address they did deliver it to is a nasty, thieving woman and threatens to get her sons to beat you up if you try to get anything back she has stolen. Last time I looked I was a man, so Yodel are bare faced liars as well as being incompetent. Perhaps I should give them a review?! So Evans employ a crappy carrier and leave it to me to sort it. So Evans are quids in and I am out of pocket and I am supposed to accept that! Bunch of could not care less, money grabbing cowboys. AVOID!!!
Yodel argue and say it was delivered to the right person and offer a picture of a front door. Funny how no photo was produced until after another delivery and now they pass that off as evidence. No date or time stamp. No parcel, no people. So that is their evidence for putting it in our hands?!
After weeks of arguments and passing me around to a gaggle of people, Evans attempt to take the moral high ground and berate me! THEY REFUSE TO PROVIDE AN ADRESS FOR SERVICE!

After trying to return a cardigan that was significantly darker in color compared to the picture shown on your website, I visited the previous orders page in my account to initiate a return. The entire thing was a mess from start to finish, with continuous popups telling me it couldn't locate my order, nor my order number, nor my email, nothing—even though it was ALL there. I then contacted customer service to help, who, after speaking to an AI bot put me in touch with a real person. She (Izzy) may as well have been a bot herself, as there was zero apology nor acknowledgement of the technical issues I was experiencing on your sight. She didn't even offer a solution as to how to rectify this. Instead, and only AFTER I made my displeasure with her attitude known, did she then offer up an apology for my negative experience, along with sending me multiple links to contact different couriers MYSELF to resolve my refund issue. Absolutely APPALLING customer service! DO BETTER Evans/Yours!!!😡

It would be - ***** if there were such a thing.
Bought from Evans but Yours brand.
After major problems before with sizing i decided to give them another try, big mistake but it will be the last one I make with them.
Size ordered 26/28 gives waist measurement of 46/48.
I think someone needs to be taught how to use a tape measure, if anyone knows, that is.
Unstretched the waist measures 51", what a joke. I am afraid I do not have time to go through the rigmarole of returning goods and paying for re-stocking because a firm is so cavalier about what it sells and then washes their hands of any responsibility to the customer care.

The clothes are hard to see on the website and are lumped in with clothes from several other shops now so it's hard to find what you want. The search tool is useless.

Most of the clothes are now poor quality polyester-cotton blend, or 100% polyster. They are often uncomfortable - some T-shirts I bought had prominent seams down centre of the back, and over the chest. A lot of the colours and designs are seriously unattractive and unflattering.

My last purchase was a pair of culottes - they weren't particularly cheap but the fabric is so thin its almost transparent. The elastic round the waist is also very thin and not sewn in properly - I havent even worn it yet and its already twisted and doubled over in parts, and there's no way of sorting it out since it's inside the waist band. It feels too uncomortable to wear. The lacy fabric on some bras I bought a couple months ago pretty much just fell apart - the fabric was such poor quality it would rip every time I tried to put the bra on.

There's absolutely no point ordering clothes from Evans anymore - the quality is that bad.

Been waiting on my package for almost 2 months now. They sent an email saying it would be here in another 7 days now I’m going on another 14 days and nothing here yet! Where is my PACKAGE!!!

Didn't have to wait for parcel being delivered. Kept informed when parcel was despatched.

Amazing clothes as always. Quality and size excellent.

Product was as advertised very happy with it.

Good choice good size good quality 👌

Good choices
Good Quality
Good value for money

I ordered boots when the arrived they were two big orders next size down when they arrived they were a 7 I'd oderd an 8 but actually said they were a 10w I contacted by phone a very nice lady sorted the problem out for me

Great service very helpful Young ladie