I have ordered 3 times from this site,mens and ladies and everything has always been on time and better quality than I expected.the boots r amazing for a fiver. I have returned an item for it bein the wrong size and received a full refund. Very pleased with this site and have recommended to over ten friends!!!
I ordered some shoes from this company for an upcoming party and was quite excited when I received my package. The excitement was very short lived as I opened the package to find that the items contained were someone else's order, including delivery note. Mistakes happen I thought. I contacted the Everything5pounds.com by telephone to explain THEIR error and they said that they would send me a freepost label to return the items. When I asked about my ordered items I was told that I would have to wait till they had located my lost order before I could receive my goods. I asked if I could just be sent a duplicate order as OBVIOUSLY it had gone to someone else. I was then told NO that could not happen and they would contact me when they located my order that THEY sent to the wrong address. I have since had NO contact from them regarding my order. I have contacted them by email through their website and STILL received no correspondence regarding my order OR any form of refund for the item which I have never received. This is totally unacceptable and although very good bargains can be found am seriously considering NOT using the website again once this matter is finally resolved. I would not recommend this website due to my bad experience!
Love this site for shoes boots and bags unfortunately im a size 16/18 and can seldom find clothes but cant fault the items i have received very quick delivery great customer service reasonable postage too