Another 10 out of 10 for fantastic service from Jim, Jay and the rest of the crew from Fair Deal Music.Great advice for helping me choose the Blackstar Mini Beam guitar / bass combo. What an in... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They went above and beyond Honestly. Very expensive piece of musical equipment that was sent 48hr service and got stuck somewhere in a UK DHL warehouse without showing any update. I was worrying sick... See more
I am a professional musicians and content creator so buying and selling gear is pretty much an everyday thing for me and I have to say, dealing with Fair Deal Music has always been so smooth, frie... See more
One of my favourite guitar shops. Friendly, knowledgeable service with a sense of humour, but they will also leave you to browse and play if that's what you prefer. Fair Deal have a great range of ne... See more
Company details
Written by the company
Fair Deal Music offer a competitive price on a wide range of Musical Instruments, Professional Audio Equipment and Music Accessories. We offer FREE delivery to UK Mainland and excellent customer service both online and in our Birmingham city centre flagship store.
Why Fair Deal Music?
Written by the company
- High Retail Standards
- We do our very best to stay at the top of the musical retail industry and our prices speak for themselves! Fair Deal Music is a music shop that stocks top brands at great prices and provides world class customer support.
- Helping Musicians Since 1987
- We are very proud to have a long history of great service and our customers can count on our experience.
- Expert Music Knowledge
- Fair Deal Music is the best place to come to with your questions about products. There is always an expert at hand when you call us!
- After-Sales Support
- We will continue to be here after you have made your purchase and we will resolve any issues that might arise as quickly as possible.
- What you see is what you pay
- The prices we advertise have tax included.
- Free UK Mainland Delivery
- We pack and send every item without additional cost to UK Mainland. Free shipping is not available if you are from overseas, but, in order of saving you as much as possible, we'll price you individually.
Satisfaction Guaranteed
30 days money back guarantee
Regardless of whether a product is faulty or not, you have 30 days after we deliver it where you can inspect it and cancel the purchase without any reason other than that you no longer want it.
Contact info
79-83 Holloway Head, B1 1QP, Birmingham, United Kingdom
- 0121 643 1685
- sales@fairdealmusic.co.uk
- fairdealmusic.co.uk
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great place
Very knowledgeable member of staff. Didn't try to sell me the most expensive guitar but tried to find the best for my needs at a sensible price. Very pleased with my purchase!
September 11, 2026
Amazing shop
Amazing shop, great staff and fantastic value. I bought a mic stand with a phone mount included. Very good quality and cost half what it would be elsewhere. And Luke from the team delivered it to my house as he lived locally to me. What a service!
September 11, 2026
Fantastic service and Quick delivery
Quick delivery! I contacted customer service and they were really helpful - even on a Sunday!
September 11, 2026
Good price and service
Cheaper than anywhere else I could find online, arrived quickly and well packaged. Would definitely use again.
August 18, 2026
Another 10 out of 10 for fantastic…
Another 10 out of 10 for fantastic service from
Jim, Jay and the rest of the crew from
Fair Deal Music.Great advice for helping me choose the Blackstar Mini Beam guitar / bass combo.
What an incredible tiny amp with a very big sound plus extra effects via the app also onboard audio interface and backing tracks.
I’m having loads of fun playing guitar through this great tiny amp. Thanks Fair Deal Music
I will return very soon.
September 10, 2026
Good service but don’t fall for the “freebies” offer!
Good service and guitar arrived safe.
Tried to barter for a bit off as another was on sale near price.
Got told “I’ll throw in some goodies” - cheapest lead and cheapest strap available. Shame as I was pleased with the guitar but felt a bit annoyed at the crapness of the “freebies” - they’re that crsp you couldn’t even sell them on on eBay!😂
August 10, 2026
Reply from Fair Deal Music
Hi Dean,
Thank you for your honest feedback. We’re pleased that you were happy with our service and that your guitar arrived safely, but we’re genuinely sorry the complimentary strap and lead left you feeling disappointed.
The accessories were offered as an additional gesture of goodwill alongside the agreed guitar price, but we completely understand that the phrase “some goodies” created an expectation they did not meet. We should have been clearer about what was being included.
Please contact our Guitar Department on 0121 643 1685 during our normal opening hours and give us the opportunity to discuss this with you. We value your custom and would like your overall experience with Fair Deal Music to feel as positive as the guitar purchase itself.
The Fair Deal Music Team
Good price and very quick delivery
Good price and very quick delivery. Mini amp arrived well packed and already put to good use.
September 9, 2026
Scarlett was brilliant
Scarlett was brilliant, had a specific guitar sent over from their warehouse , and emailed me photos of it.
Very helpful.
September 8, 2026
Competitive price and prompt shipment…
Competitive price and prompt shipment every time 👍 This is what I appreciate and it encourages me to keep buying from this vendor. 👍
August 17, 2026
Received great help and advice from…
Received great help and advice from both Wayne and Paul. Which resulted in me now having a piano that I am very satisfied with.
September 8, 2026
Jap stratThank you
Thank you, my jap Fender stra was spot on it was as the discription for pre owend in fact the guitar was stuning for pre owend fhe hard case was not so clean and at first glance i was thinking whats the guitar like but all was good sounds and plays fantastic, its my first purchase from you but not the last first class service. Thank you. John.
September 8, 2026
Amp great - DHL delivery terrible!!
Really pleased with the Blackstar debut 100 amp I bought, not so happy with the DHL delivery driver who literally dropped the box on my doorstep (I heard it bang on the floor) and then threw the box into my porch as I opened the door... "Handle with care" printed in large letters on the outside of the box.
September 8, 2026
Reply from Fair Deal Music
Thank you for your review. We’re delighted that you’re pleased with your Blackstar Debut 100, but very sorry to hear how your delivery was handled.
This is certainly not the level of care we expect from DHL, particularly with a clearly marked musical product. We completely understand how concerning and frustrating it must have been to hear the parcel dropped and then see it thrown into your porch.
Please contact our team if you have noticed any damage or concerns with the amplifier or packaging. We’ll be happy to help and raise the matter directly with DHL.
Thank you once again for bringing this to our attention, and we hope you enjoy your new amp.
The Fair Deal Music Team
First visit to the new shop located in…
First visit to the new shop located in Birmingham centre. Easy to find. Shop has an impressive range. Spoke to a very knowledgeable assistant about eurorack as I needed to buy a pair of monitor speakers. Happy with the purchase.
September 7, 2026
Great staff
Staff are really nice, helped me pick out the best guitar suited to my needs.
September 4, 2026
Purchased a beautiful sparkle tele
Purchased a beautiful sparkle tele. Set up beautifully and delivered quickly. A reliable and friendly business. I highly recommend!
September 2, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.