They dont have email support!
They dont provide ssh or telnet services! (not sure about ftp)
They wont answer your support tickets purposely so you'll be forced to buy their fast support service for $15/month.
Their support doesnt understand simple English. I asked them to install a Perl module and they gave me a list of all current modules. Then i asked for it 3 more times and still nothing was installed and they kept saying things which have nothing to do with it.
They agreed to give me back all the money because their support couldnt help me and then only refunded 30%.
I used Fatcow.com to purchase two web doimans and I use many of their additional services to manage my site. They offer THE BEST customer service, hands down. You can chat 24/7 with a live representatvie. I have done this doznes of times, and always received prompt response and a resolution to my problem. If the chat representative cannot assist you, they will open a support ticket for your problem to be resolved. Most of my issues were resolved in less than 2 hours. I wish every site I dealt with had this type of service. I don't think I will ever change my domain host. From allt he freebies they give me, to the constant support and assistance, it gets no better than this.
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