Reply from Ferryonline
[REPLY]
- Reviews (442)
- Mr Douglas Burgess
- 1 Review
Excellent service and advice.
\I had to make one change to my original booking and the person I spoke to was,helpful, courteous and efficient.
- anon of Edinburgh
- 2 Reviews
Easy to use, well-thought-out website
It was really easy to find the routes I wanted, choose one, and then make various decisions and go backwards and forwards without upsetting the process. It would have been better to know in advance/on the home page exactly what the site does and what it is for - this wasn't clear to me but I found out through experimenting.
- Mrs Susan Oliver
- 2 Reviews
Problem with website for me but telephone response was very professional!
The website does not easily allow you to find your previous booking and for me retrieve your booking and print information out. Adobe crashed when I went to print my ticket and couldn't get it - was giving my booking reference but I feel the website needs to be much more user friendly!! How do I get my booking reference and ticket now?
- Mr Mark Francis
- 1 Review
In one word brillant
I would use this service again very helpful cannot fault
- Mrs s buttinger
- 1 Review
very helpful
Not been able to book on line phoned with reference and they honoured internet price very polite man on phone
- Ms Lucia Kacer
- 1 Review
Efficient
easy to use and book. good information and quick response re: confirmation of booking.
- Mr Vaidas Jurgilas
- 1 Review
- Mr Brinley Morgan
- 1 Review
The options were clearly expressed.
The information was clearly presented, though what is available on board was not explained. The proof of the pudding is in the eating
- Mrs Marianne Dickins
- 1 Review
- O Owolabi
- 2 Reviews
Excellent service. Very easy to use. No hidden cost. Fast search. Love it.
I was looking for options, and cost effective way to travel on ferry. And, Ferryonline service was excellent, easy to use with no hidden cost. I love it. Thanks.
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- Anne Marie Purser
- 3 Reviews
Quick and Easy.
Simply laid out forms easy to understand . Very simple to search and then get your price and book.
- Mr Simon Bull
- 1 Review
No need for a sentence when one word will do - excellent
Excellent - very helpful and extremely polite staff when I called to amend booking.
- Ms Kim Hession
- 1 Review
Incredible Customer Service
Incredible Customer Service. The crew and the customs agents were all very kind and helpful.
- Ms Ann Roberts
- 1 Review
Great so far, but early days
I've only just started using Ferryonline, but so far so good
- Mr Robert Baker
- 1 Review
Pretty Plain Sailing
All straight forward ,book on line when you want to go, a simple crossing with you car or all the bells and whistles if you need them
- Mr Ian Ashdown
- 1 Review
Well I eventualy managed to find a ferry, but the booking system works the wrong way round
If the booking system were to start with the possibility of comparing different routes including times and dates and then allowing the traveler to pick by clicking on his choice. It would make the site much much much more user friendly. Istead we have to note down on a paper the different choices, The annoying thing is that all the details have to be entered each time soo waisting time and nerves. Please think seriously about this. I get the impression that the site was made about 20 years ago.
- Mr John Turner
- 1 Review
Really very pleased I found your website very good prices and easy site to follow.
Really impressed with this site will certainly use again, very helpful chap on the phone.
Cannot fault it .
- Bernard
- 2 Reviews
First class service
So easy to book online. Don't even have to print out ticket.
- Mr Stuart Axtell
- 1 Review
Baby Boomer catches Ferry unaided!!
Come and stay with us for the school holidays my Daughter said, i.e. Dad I need you to baby sit! Can't sez I, hassle,pension,tablets (you know the drill). Then the bomb shell....Go Online, use the computer I bought you!! Excuses now spent, backed into a corner, I did. Checked the prices with Ferryonline, booked the ferry, me AND the car with the baby seats!! Treated myself to a CABIN!! for my afternoon nap (£20) extra, and off to Northern Ireland with Stena on an 8 hour cruise. Nap and afternoon tea later, those nice people at Stena put me ashore fully charged and ready for the fray. How was it? So good the 3rd trip is being planned for later this year......
- Customer
- 1 Review
Super easy to book online.
Found the online site intuitive - thus easy to complete the booking. Not so happy about the credit card fee charged.
- Mr Philip Harrison
- 1 Review
Easy to use & efficient
We got a good deal using this site you should try it.
- Mr Stuart Joseph Allen
- 1 Review
Fantastic service!!
Fast and easy way to find the cheapest option! Easy process, will definitely use the service again in the future!
- Mrs Lesley Denise Fox
- 1 Review
Bargain price - simple booking and processing on to ferry.
Don't trust the waiters though. I had a 20 minute nap with a cup of coffee ready for when I woke up (like cold coffee). When I woke up they'd cleared it away even though I hadn't touched. Also the food onboard was very sparce and expensive.
- Mrs Beata Kwidzinska
- 1 Review
review
Perfect service. I recommend you webside to all my friends. Thank you
- Fabian
- 1 Review
Great use of technology at a time that suits me
Great use of technology at a time that suits me
- Mr Peter Emes
- 1 Review
Absolute Rip Off!!
I purchased two tickets for one date, had to change the date and one of the vehicles, was informed no refund whatsoever could be given for the other vehicle as we did not go like for like, I would advise anybody...DO NOT BUY tickets too far in advance
- Mr Colin Steed
- 1 Review
good service
Tried to book on P&O site without success, then saw your site and booked with no trouble. Good service, thanks
- Mr Edward Harold Westgate
- 1 Review
User friendly booking facility with a very good price
I found the site easy to use, to the point and generally an uncomplicated system for booking our crossing. Quite refreshing to find. will recommend it to fellow travelers.
- Miss Cheryl Best
- 1 Review
dissapointed
I was a little unhappy about being charged 15 pounds for ammending my ticket only the day after and only to add another person and pay the difference,i think it would be better if you could do this yourself online exactly the same way as you can book it.
- Mr Simon Mccall
- 1 Review
Altogether smooth sailing!
Easy to navigate website and speedy transaction
- Mr Victor Ellis
- 1 Review
Arrived early with dog, no problem,on next ferry, goodsailing and food.
Problem free passage, no hassle with taking dog, put on earlier ferry as we arrived early and a good crossing.
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- Michael Oliver
- Hertford, GB
- 1 Review
So good to work with
I was really happy with there service and when I wanted to change my booking
- Mrs Bridget Cowper-Coles
- 1 Review
Easy to book but I still do not know which Ferry line to queue up for!
Tickets good and cheap. I was able to pay for and print out the ticket. Two things in a matter of information. When I have previously booked a ferry place through P & O I was told to be there up to 20 minutes before departure. Only after I had bought the ticket was I told that I had to be there over 40 minutes before the departure time.
ALSO I know that you have to queue up in the correct ferry line and I STILL do not know - after printing out the ticket to show at the gate - WHICH gate to queue up at. Since I have a hospital appointment in London at 9.05 I will have to rush straight from this to Dover and need to be sure that I go to the correct queue. There did not seem to be anyway of contacting Ferryonline to ask this question
- Mr George Lamb
- 1 Review
Well done!!
Found this ferry provider on a comparison site and they seemed to have clear pricing ans easy booking facility. Confirmation was quick and complete. A pleasure to use and will look for them in the future.
G Lamb. (Mr)
- Mr David Stephenson
- 1 Review
Fast, efficiant and cheaper than the rest.
Great service, the only problem was we paid for a cabin with sea views which we got on the crossing over but on the way back the cabin was dirty and smelled musty, the window was rusty and to be honest there was four of us and two would have suited the cabin better. Other than that great time.
- Mr Paul Judd
- 1 Review
Quick and simple with a reasonable price
I was able to book a last minute ferry crossing at a reasonable price. No problems, ticket sent by email, was easy to print.
- Mr R Oliver
- 1 Review
- Mrs Toni Orchard
- 1 Review
All the way from Australia- Very easy to book online tickets from Dover to Calais - thanks.
All the way from Australia- Very easy to book online tickets from Dover to Calais - thanks.
- Mr Herman Helder
- 1 Review
Fast and practical service
Finding a ferry was easy although we had no idea how to and from where to sail a half hour before.
Website was clear and easy to use.
Booking process took five minutes.
Two remarks:
Why only prices in UK Pounds?
Why no Maestro payment possibilities from outside UK. Now I had to pay 2% on top for credit card.
- Mr Hugh Whitaker
- 1 Review
Very good service from start to finish
The service ran smoothly from teh minute i checked in, security checks, boarding and finding my way to my seat. ALL staff were courteous and helpful, something i have NEVER encountered in any form of transport over sea by boat or plane. I cant recommend them highly enough. The only "issue" was that the food portions were a little small for my liking especially as it was so good!! And no dessert menu ??
Thanks very much for looking after me so well. I will be back !
Ferryonline Details
About this company
Book your cross channel ferry to France, Ireland, Holland, Spain & more. Compare ferry prices & book cheap ferries to France and other European ports online at the lowest fares. Latest ferry offers for Dover to Calais and Portsmouth to Cherbourg.
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Contact information
SN25 5AZ Swindon
United Kingdom
