Figi's, Inc. reviews

Figi's, Inc. reviews

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NEVER NEVER ORDER FROM FIGI'S - TERRIBLE CUSTOMER SERVICE!!!

I called to place an order on 12/18/13 as a gift. I called back 5 minutes later to cancel the order and was told it was pending to call back in 15 minutes. I called back in 15 minutes and was told by an extremely rude woman that I could not cancel the order. WHAT!?? I ask to speak to the supervisor and after an ugly display of unprofessionalism, was told that the order would be cancelled. I called back on the 19th to make sure the order was cancelled and of course it had not been and the charge was now posted against my checking account. The man I spoke with assured me that the entire bill would be credited because it should have been canceled on the 18th. I called back on 12/30/13 to see why I had not received a credit, and was told by the "supervisor" that it would be credited. So, I have now received collection letters from this TERRIBLE company and each time a new person tells me the bill will be credited and it is not! Today is 3/24/14 and I am still fighting to receive my credit. DO NOT ORDER FROM THIS COMPANY ... YOU WILL NOT BE SATISFIED AND THE CUSTOMER SERVICE IS BEYOND TERRIBLE!!!!
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Great company.

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Poor quality on personalization, customer service, sales knowledge and follow up

I ordered the Personalized Whispers From Heaven Wind Chimes in December 2013 for my daughter. It was to be inscribed with my mother's name, birth year and death year. The chime was received about a week before Christmas, but the engraving on the back was unprofessional and was scratched up. I called customer service right away and was told that I could not request a replacement until after the delivery date in their system (12/24/13). I said ok and called them back after the holidays. This time I was told that it was a Christmas only special and they could not get any more....they said I should have called before Christmas!!! PLEASE.....these things are mass produced in China!!! I just remembered to write this as yet another catalog of theirs is going into my recycle bucket. I will never place another order with them.
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I love this company!!

You have to order from Figis!! They have a wide variety of food and specialty items. I have never had any problems with the quality of the food. They have lots of tasty sugar free desserts. Order your stuff and it gets delivered in very sturdy boxes that come in handy for shipping stuff in. Pay for your stuff on time and be rewarded by an increase in how much you can order. Keep up the great job Figis!!
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NEVER, EVER AGAIN!!!!!!

Been ordering from this Company for years, something happened along the way whether it be New mgmt or whatever. ... but will never order again.

Here's my story. I received a collection letter for what they said was $62.65 in unpaid orders,which was untrue. Then a week later I received two checks for overpymt. Somebody needs to get their head out of their ass!!!!! I called the Company and they had no eexplanation. WOW.... NEVER AGAIN! . There are other companies out there. I only wish I had read these reviews earlier! !!
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Never ever again--Not one penny will be spent because of their lack of concern.

This Wed. I went on line to make a $70.00 payment that was due on 2/20. I filled out the on-line payment form and hit the make payment box and nothing happened. Since it said DO NOT hit the payment box twice, I did not. I immediately called them directly and explained what had happened and they said a payment had NOT been made, but that she could take it over the phone. I asked her if she was positive that my account would not be charged twice and was told that wouldn't happen. This morning, while checking my on-line banking, sure enough I HAD been billed TWICE. So, I again called them this morning and was told they would credit my account immediately. Five hours later today, I called and asked why the credit did not appear on my on-line banking and also on their customer order status. I was told that it would take 7 to 10 days to be credited back to my bank account. NOW having been in retail all my life, I know that is a bunch of bull S_ _ _!!!! They are sitting on my money!!
I will make a point to e-mail all the people I have gifted thru Figi's and advise them to NEVER EVER use Figi's. Actually, if I had read their reviews a couple of years ago, I could have saved myself this headache. This must be such a very disfuntional business. NOW, I'm writing to my BBB and to my newspaper to be sure others know about their dealings with customers.
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Will never order from Figis again.

This past Dec. I ordered some cheese from Figis. When my order came it was left on my front porch. The label on the box told the delivery person he could leave it. We live in Florida and it was eighty degrees that day. By the time I opened the package the cheese was very soft. I called Figis to complain. It took me 3 tries to get through to someone who told me my order would be reshipped. I waited three weeks then emailed customer service. I was told they had no record of my order. I gave them my information again. So far two weeks later I am still waiting for my order. I think this company is terrible, and the the customer service people are liars. I will never order from them again.
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It was not air tight sealed and my husband and I got sick.

My mom has alway bought the family gift bags from figis for Christmas and this year 2 out of the 4 gift baskets she bought the cheese with nuts around them were not sealed good and my husband and I got sick from it and could not quit vomiting. I will not be ordering from this company again.
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Definitely Not Worth The Money!

Very disappointed with the size of product. I have been sending Figis to family for the past several years and decided to send myself a Christmas gift this year. I wish I knew how to post a picture, but a $20.00 sausage and cheese gift will fit in the palm of my hand. I spent over $200 for three gifts and they are each the size of a dinner plate. Ridiculous and Im so ashamed to have sent this product to my family.
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Difficult to determine who sent the gift!!

My brother occasionally sends me a gift basket with assorted sausages, cheeses and other goodies from Figi. I was pleased with the quality of the product. However, as in the past, the gift does not easily state who sent the gift. I had to resort to looking on the package label (which only had his first name listed and it was misspelled). It would be better policy to include the sender's name somewhere on the enclosed pamphlet. I was pleased that the package was delivered on time. However, my brother informed me that the customer services rep very strongly advised that he pay the extra fee for next-day delivery. I feel that this is an unnecessary marketing ploy.
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Poor Customer Service!!!! Problems not handled timely!!!

It's sad, Figi's have a wonderful product but that does'nt matter much if they have LOUSLY customer service!! They sent a catalog to a past address of my Mother's (she relocated due to Joplin Tornado 2011) and someone ordered $223.00 of food products under her late husbands name, which arrived at new address. Customer Service agents never had a Supervisor on duty to speak to, we have spent weeks trying to get this issue handled. We have had to file a Police Report and still issue has not been resolved. My Mother had updated her account when moving and the company still sent the catalog. No one at company has apologized, and keep insinuating she made the order.
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Not happy at all

For the 1st time I ordered Chocolate Almond Rolls which looked rather interesting online. They were $20/each. I ordered 2....one was for me and another as a gift to a real estate agent as a gift. I was totally disappointed in the product. So much so that I just couldn't bring myself to give the gift and will have to purchase something else somewhere. Although it looked appealing, there was very little chocolate to be named that. It consisted of what looked like filo dough with a nut center which was tasteless and very gooey like baklava. It reeked with the feel and taste of high fructose sugar and no flavor. The only good thing I can say is the texture felt good in your mouth due to the crispness of the filo, but other wise it was tasteless like eating nothing. Very disappointed. I should've opted for nuts or cheese at least I would know what I was getting. Will not buy again.
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Figis is a "Very Outstanding!! & Repitable Company!!"

This individual is "Extremely Satisfied!!" with the many different types of orders that one has placed and received through this particular company. Not only the gifts that one has received for oneself. Also the many different types of gifts that one has given to family and to one's friends as well. "Thank You So Very Much!!" for always making Christmas and other occasions so very special.
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Late and late again

Two Christmas orders in a row have been ordered well in advance for proper delivery and yet Figi,s still can not get the timing right!
We will NEVER order from them again!
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Great Gift Products.

I received a Figis gift basket and I was very happy with all the goodies. I kept Figis information and visited their web site and I can tell you their prices are more affordable than the local gift stores when compared similar items. Their quality is superior of what we get on local stores.

Thank You
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Always see the photo first.

I placed an order and then added something else the rep described. It was a stuffed musical dog that sounded adorable for the neighbors' children. When it arrived, I was disappointed with the size and craftsmanship. For $11 I could have ought a better quality toy elsewhere. It was cute and hopefully the kids liked it but it only played two short holiday songs. No more over the phone purchases sight unseen.
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nice selection of meat &cheese

packaged nicely not damaged at all.
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First Experience

We purchased five big gift boxes for this 2013 year's Christmas gifts. We ordered them December 12. We received shipping confirmations 5 days later with estimated arrival times past Dec 25. Luckily, they all arrived before then. However, NONE of the packages had notes from us to the recipient so no one knows the gifts are from us. I had to call each person to verify they received it. It was odd because when we ordered, there was a box you fill out with your note to the recipient. There are so many companies like Figi's that we will not order from them again. We usually get our gifts from Harry and David but decided to do something new this year.
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A week in transit

Dear Figi's,
I don't know whether to complain to you or the usps. We received a package from our brother in law (John H Cook) from Cincinnati today Dec. 20 that was date stamped Dec 13. It was perishable and had no cooling. The cheese was all soft and warm and one of the port wine cheese spreads had leaked and gotten everything sticky. I'm not sure if I should eat it or not. We have enjoyed your products for years and sent them for gifts. This is our first disappointment.
Merry Christmas.
Marty Persons Georgetown Texas
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This item was a great gift

I realy injoy this product I've tried all three cheese spreads and realy like them

Figis Details

About this company

Figi's features food gifts, Wisconsin cheese, sausage, unique gift baskets and an assortment of great gift ideas. Serving your gift giving needs for over 60 years!

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Figi's, Inc. is ranked 71 out of 75 in the category

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