I wish I could have given 5 star but its not just about the customer service but overall picture. I bought the last minute ticket and had some issues but once I reached to customer service they solved the issues.
I book a international round trip flight from Canada to Asia in early Oct 2013, and they give me a electronic ticket said everything confirmed in the electronic ticket. But I call the airline JAL to check and a confirm with them the flight to be take off within next 120 hours. And only to get the JAL agent alert me that one of the flight was already canceled. and they tell me the ticket will not valid due to there is problem in the 6 flights within the ticket, and can not help me to confirmed my travel. and asked me to contact the travel agency Flight Network to correct problem and re-issue ticket before the flight. So, I call them yesterday, and the agent in Flight Network tell me they are unable to do any flights change for me, it is not their department. They has a "Scheduling Department" is responsible to do that. And I ask for a contact phone #, and was told they do not has any contact phone number, they can only be reached by email. But I already send the email, before, but they just do not respond. So, I asked for a superviser, to escalation, since I still do not has a valid eTicket for over 40 days since I purchase the ticket. and my scheduled flight is within 120 hours. And she respond with no supervisor is available to answer me. they are in meeting. (I call many time, all got similar excuse from 3-4 agents). SO, I ask to get anyone in the company who can take accountability. And was told no one I can reach, they all do not has a direct phone #. So, asking for a complaint department. And was told there is no such department. And the only way I can do is to send email. So, very frustrated with them. and as why not just walk to the scheduling department to get them answer my phone because I need the electronic ticket, and I has paid for it 40 days ago. But she replay that she can not because that they are in different location. I asked where she located, it turn out they physically located in Manila, Philippine. Not in Canada. and told me that the scheduling department was in head office in OakVille, Ontario, Canada And I asked for a phone number can reach the head office, she give me a fax number. And was told that was the only number can reach head office. SO, this FN is conducing a quasi-Scam business, with fake location in Canada, but really operate in Manila, Philippine. They may has a location in OakVill, Ontario, but no way to call them. Every call to the phone number they listed is route to Manila, Philippine. And unable to reach anyone can change and correct the ticket problem. Now, when I login to retreat my e Ticket, but it only returned with electronic ticket number : N/A.
while I need to travele within 120 hour. No help from the agent by call them at that listed number, and they disconnect me in the middle on the phone call, and the agents never call me back. I call many time, non of anyone will really able to provide really help to resolve issue that they created.
The worse customer service I ever seen.
Never, Never, Never deal with them again. This is a place to waste your valuable time if you consider time is money, this will be the most expensive place to purchase airline ticket! Untill now, I still not hear from them as they promised to send me the ticket within 24 hours. I has been waiting for over 40 days to get their confirmation without success!
Nov 20, 2013 17:30PM. After spend over more than 10 hours of actively waiting on the queue, calling FN many times, speak with many agent, repeatedly tell the same issue, waiting for them to call me back speak to at least 5 agent, finally I tell the agent that I am very upset with them and reject to provided my information before I can get a higher leverl of manager to speak to to escalation , and after being put on hold waiting for the agent to find what she can do to resolve the issue that I got, after 10-15 minutes , she was finally able to got a Sr. Schedule specialist to talk to me to tell me what they plan to do and take care of the issue that I got. And this Sr. Schedule Specialist was able to quick and effectively address my issue that I call in without I even tell them anything to pull up my account info. (They must be abler to see my caller ID, and used it to put up information without asking me those typical question previously all the other agent was asking. And The Sr. Schedule Specialist is able to get think done properly and resolved thing and contact the airline, do everything properly. To the end, she fixed everything, and provide professional help to my satisfactory.
I booked a plane on website from Canada with Canadian card to Chicago on Nov 12 on AirCanada and WestJet i.e. Canadian companies.
The actual charge for the tickets came $925.96, while my purchase was $915.85 CAD ( I have saved pdf of ordering webpage screen)
The small print says: "Charges appearing on your statement will vary based on the
exchange rate used by your credit card company."
This is a lame excuse to re-convert currency and charge higher amount from the price given and agreed upon.
I sent the request to email@example.com, since there is no contact phone number for the company in order stop this "bait and switch" practice and look forward to escalating it to consumer protection oversight.
I booked a flight home from Canada to England well in advance (5 months before the flight). The process was relatively simple. Part of my flight was rescheduled, meaning that I wouldn't get home in time for my mum's birthday. I contacted flight network through the website, received no response so tried the phone line. After being on hold for over an hour, the agent told me to email the scheduling department, and that I would receive a response in 1 business day. It's now been over a week, and no response. I guess it will be back to another hour on hold.
First time using Flight Network and it has been good so far. I booked flights many months in advance and received prompt notification on schedule changes. One schedule change completed invalidated our Family Trip for Christmas as it put us on a Red Eye. I asked for Flight Network to call me and they did very promptly. Nadine then rearranged my schedule to be even better. I am quite happy with the Customer Service that I received.
I was very suprised for thier staffs patience when try to save my money on my flight tiket, though it almost took then back and forth over half or almost one hour each time.
I booked my flight at the flight network website and realised 2 hours later that the very exact flight i had booked was a bit cheaper at the flight network website. I called in to inquire about adjusting my flight booking to the cheaper one and a customer service agent was very helpful. He patiently worked with me to change the booking. Special commendation goes out this customer service agent Bhavesh because he was very patient, polite, proffessional and and I got exactly what I was looking for :) keep up the good work flight network!
********************************Nov 6 Update********************************
I was checking my credit card statement earlier today and guess what, Flight Network charged me $198.26. However, their rep [name] quoted me for $161 tax included which I was double checked with him on the phone and he promised me $161 is confirmed, BOOM! Well done FN! you could do WORSE!
********************************Nov 4 Update********************************
Well here is my comment to your reply:
At this point it's meaningless to contact your customer service. It will be totally wasting of my time. Will you switch my flight to the one I booked previously? No! (btw it still shows available on your website and the price even DROPPED from $371 to $321!) Will you give my money back for the dropped price difference? No! I will never get my money back and even paying more! No worries, I will try my best to advertise your company for FREE. In a good way? No!
NEVER EVER AGAIN ！！！
So I bought a round trip through FN with travel insurance, one way with Air Canada and one way with West Jet. and when I have to cancel this flight for some personal reason, I was told I will receive credit and I still have to be charged for penalty and the fare difference. This was acceptable and I went ahead with it and paid for the cancellation fee of $263. Actually it was the stupidest thing I've ever did!
When I was trying to rebook a new flight with my credit left at FN( btw for credit using they only allow you to book on the phone, not through the website. And be prepared for at least 30min wasting time on hold), from the first phone call they told me if the new booking is cheaper I won't get the refund for the difference and if it is more expensive I have to pay more. And when I made my second phone call I was told by the rep named [name] that my new booking has to match exactly the same class from the canceled one and whatever other constraints (btw he didn't or couldn't explain to me why I got a different answer from the first phone call although I asked), I was on the endless hold for him to search the matched flight and at the end I paid extra $161 for the penalties and the fare difference. I thought this was done. And the next day I got an email saying the WJ one booked successfully but AC one was gone - their ticketing department did not get me the ticket! [name] was trying to make me believe that it is my own fault for not making the decision quickly. The truth is the flight at 9pm they said was gone is still showing available on FN, the same price and all others are the same. I pointed out this to [name] and he kept saying it is different class and he cannot get me the flight I want, but when I asked what exact different class he couldn't explain to me ( After two days later I actually called Air Canada regarding to the class difference and their rep told me clearly that different class would cause different price and as I mentioned above, the flight I found on FN website is exactly the same price as the one I booked on the phone. I feel like being cheated !). So I had to book another one departing at 6:50AM and paid another $28 for whatever reason he made up. You think this is the end? He said the ticketing department will book my flight and send me a confirmation email within 24hrs. And they never did. and this guy stops answering my calls! I had to contact the centre again and tell another rep for the whole story again. Her name is [name] and she guarantees me the confirmation email will be received in 24hrs. Again I received nothing! Call back again and waste time on another rep, tell me to wait 2-4hrs and I should receive the email. And again nothing! I was so pissed and worried what if the ticket didn't come through again. I couldn't sleep well and I call back again at 3AM and finally a lady told me it has been booked. At this point I still receive nothing by email! The lady forward me the E-ticket and hopefully this is the end. To be honest, I could not stop my worries about the flights until I finish this trip. FN lost all of my trust due to this nightmare experience.
No professional customer service, no honesty to their clients and not even sincere apology. Apparently no more Flight Network!!! Tell your friends and family STAY AWAY from it!!!
I needed to change the dates of my flight because of an unavoidable circumstances. I called several times but the agents that I talked to couldn't find a solution to my dilemma. Again, due to my persistence, I called again and an agent named Alex received my call. I explained my problem to him and immediately he made several searches and after 20 minutes of consultation with him, he offered a resolution. I am so grateful for his great effort and giving me an excellent customer service. Alex is really an asset to the company.
Booked last holiday from tour to flights with FlightNetwork. They did get a better price for flights and offered a discount on the tour. From the start the departure flight was delayed by a day meaning I would miss my tour. Due to timing, their customer service couldn't help so had to deal directly with airline to arrange new flights. Hotel accommodations that were requested were not respected so dissapointed for what was paid for. Customer service said they will review, still waiting. I would use them again but be very specific in requests and follow up.
The flight network has caused me a substantial amount of grief in booking a flight home for the holidays. From the get-go they forgot to send me my flight ticket although they did send me something that stated I had seats on hold and I would receive a confirmed ticket within 24hrs. A week later I called Westjet with the reservation code but nothing came up in their system so it was assumed the flight had not been booked. I proceeded to rebook the same flight through Westjet. I found out after that the flight network had taken money out of my account ($662) and booked a flight that I hadn't been given any information on. Through a series of agonizing emails and phone calls in attempts to get a refund with the flight network it ended with my ticket being non-refundable and I would be given a credit (1 yr expiry) after cancelling my flight with them and charged a $50 rebooking fee for any future flights booked through the flight network. I had cancelled my duplicate flight booked with Westjet however they are paying for an error on the flight networks part and I'm trapped into booking furture flights through the flight networks shady company. If I knew all of this beforehand I never would have booked my flight through the flight network, they are dishonest and extremely difficult to get in contact with (took over a month to sort out!).
I was on hold for so long and the total time was over an hour and a half. Also cut off when the 'supervisor' put me on hold. The telemarketing service centre representative said he was working from the office in Toronto, which was NOT true, but the supervisor, Veronca Delado said she is working from an office in Manila.
Veronica Delgado, Travel Sales Consultant
T: 905.829.8699 ext 2674 | Toll free: 1.800.671.5032 | F: 905.829.9102
A: 2947A Portland Dr. | Oakville, ON L6H 5S4
For unknown reasons, I was told the office would only get back with answers in 24 hours. WHY would it take 24 hours and not confirm flight information and payment as we were talking on the phone? I really don't understand.
Since the Flight Network's Website had contact information, I wanted to make an appointment to meet with someone at their head office. The service representative and the 'supervisor' would NOT give a direct telephone number to the office nor the name of the representative who would meet with me.
Finally (with unbelievable delay) the 'supervisor' Veronica Delgado sent an email to their 'training department' requesting a meeting at Head Office. I had requested that Veronica Delgado copy me on the email that she sent. but there was no name or number of someone so I could confirm the meeting.
Only the RETURN portion of the ticket was booked but the DEPARTURE was NOT. Now, with only 3 days until flight, another booking will need to be made at a much higher cost and the payment that was made for the departure flight will need to be cancelled from the credit card.
Information from the website:
Flight Network - Head Office - Toronto
Walk-in customers by appointment only.
Monday - Friday: 9am - 5pm
2947-A Portland Drive, Oakville, ON L6H 5S4, Canada
Phone: (905) 829-8699 - (877) 496-4815 - Fax: (905) 829-9102
*FlightNetwork.Com 'Flight Network' Scam Fraud Horrible Nightmare.
I booked a flight through this website and then realized I had to change the return date. I called to make the change and I got to talk to Mo, who was wonderful and very understanding of the situation. He helped mechange my flight and assessed the situation very well. I'll definitely consider doing business again. Good job, Mo!
I'm on the phone right now trying to call FN... they won't answer ! I'm calling because they charged my roommate and me more than the price we were supposed to be charged for... + our flight confirmation number doesn't work.... Starting to think that this website is a joke !!!!
This is really frustrating !!
Acura found this review useful
I was supposed to fly out on Aug 31 and ended up being hospitalized. I called into cancel my flight and after 45 minutes on hold, the rep told me that she would have to pass this off to another dept..that they would call or email me within 2 hrs. I advised i was headed to the hospital but my phone would be on and would check my email regularly(which i did , every 20 minutes). After 5.5 hrs in the hospital and no contact from flight network, i reached back out to them. After 2 hrs on hold i finally got a rep on the phone who re-booked me for the next day (24 hrs later). He claimed i would receive my confirmation email and eticket shortly. 6 hrs passed and i had received nothing , although my credit card had been "held" for the amount of the flight.( but of course no credit from the cancelled flight). I tried to reach out to them prior to going to bed as i wanted reassurance that my flight in the a.m was good to go, but after 50 minutes of hold time, i gave up and went to bed. The next morning, i called prior to leaving for the airport as i still had no ticket or email. Spoke with yet another rep who told me she would rush this over to the ticketing dept. I told her i was headed to the airport and she said to go ahead and things would be taken care of once there. With reservation, i headed over to the airport, luggage in hand, and when i went to check in with an airline attendant, she confirmed i DID NOT have a ticket. I then called flight network back and amaxingly enough got the rep from the very first call on the very first day. After almost 2 hrs of hold time and back and forth, they missed getting me my ticket for the flight and i headed home. I then asked to speak to a supervisor which then took 30 minutes to come on the phone who then procedded to tell me she is looking at options to fly me out later. I said " no way, absolutely not. I am not driving all the way to the airport again - i am still not that well and this has been ridiculous. If you couldnt supply me a confirmed ticket in 24 hrs what makes you think you can get me on a flight in a few hrs from now. The only option is my money back!!! period. The long wait times, no delivery of ANYpromises made and now i missed going home to see my family- i just want my money and this experience to be over." She then stated she would send this to the customer care dept and they would reach out to me within 2-3 business days - she promised. That was Sept 1. It is NOW Sept 17 and i have had no phone calls, no emails and i have emailed the supervisor and called her several times with no response back. I left a message yesterday indicating i would be reporting them to the BBB tomorrow if i do not have contact with someone who can reolsve this. I had originally asked for a ref # and the customer care dept number but the supervisor refused to give it to me - stating she was my contact. When she emailed me the confirmation email that she indeed received my formal complaint and request and was going to all the info to the customer care dept(Sept 1) , there was an id # attached - GUI ID 2925466. I even offered to take the credit and book another trip in October to go home - i actually have an extra person flying - i just refused to pay any penalties or additional fees and i STILL got nothing. I have another trip booked with them for xmas and then i will NEVER use them again. I have travelled quite a bit with them for the past year and spent quite abit of money and this the thx i get. I have been in mgmt for years and dealt with customers for over 15 yrs and this is, by far, the WORST CUSTOMER SERVICE i have ever experienced. I had a rental car etc set up for this trip with another company and that company was amazingly easy - refund issued on the spot. I'll keep you posted on the result as i am going to be involving other parties by week's end.
9/19 i just received a call from a supervisor who apologized up and down for the lack of customer service and care to this matter. She made no exscuses but said it has launched an internal review of their processes and again apologized. They are refunding me back my FULL amount by early next week. She gave me an opportunity to express why i am so disappointed with the treatment i have received and was very kind and empathetic. Now, lets just see whether the refund gets expedited as quickly as they promised. What i hassle - but glad it is FINALLY coming to a close after 3 weeks . Fingers crossed:)
9/21 final note: I received the credit the supervisor promised and a full refund on my credit card. She followed thru with exactly what she said she would do and I am pleased that this is finally completely over and resolved. Thank you [name] for treating me the way customers should be treated.
I cancelled my flight within 24 hours and although other companies charge nothing I was charged 52.50. I nev got a cancellation confirmation email for 3 days and had to call their hotline 4 times (on hold ever time for at least 30 minutes) just to get my cancellation confirmation. It has been almost a week and a half and I still havnt got a refund. What's worse they lied to me and told me it was my banks fault when right on my confirmation it shows the wrong card number! I sent 3 emails to customer support and not 1 has been replied to as well I talked with a supervisor from their call centre who told me I would receive a call within 24 hours. NEVER HAPPENED. My bank has assured me they will get the money back from the merchant but it may take 1-2 months! Completely baffled how little respect this company has for its customers and the fact they won't even contact me or respond to emails is just rude and irresponsible. I am spreading the word every way I can to stay clear of these guys. Don't make the mistake of booking with them. Now that I've done my research more there are so many customers that have been treated the same way. Blatant disregard. I am out $1445.00 BEWARE
****update**** about 8 hours after writing this review I was finally contacted by flight center and told this is a common problem, although I have used my visa debits for flights and hotels msny times and once refunded with no issue. I was told they will refund my cancellation fee and will "try" to recover my money lost out there in electronic land I suppose. The question I ask is if they have had so many issues with these cards why are their staff not aware of it (because I did explain it was a debit visa) and why is it not written anywhere on their website??? Its sad it takes an online complaint to get any attention from customer care. I will keep this post updated for everyone to share how this is handled by "customer care". If the bank tells me the merchant is responsible then the money should already be refunded!
I was contacted today by customer service who was very apologetic. We were able to do a 3 way conversation with the bank. It seems that it may be a banking error so I will wait until my banks investigation is completed. Flight Network did apologize for the way things were handled and offered to refund my cancellation fee and another kind gesture. They also assured me this was a banking error. I will keep you updated on how everything plays out.
The prices are good, but do not book if you think you'll ever need to make any changes. I was hoping to extend my vacation, and after MANY attempts to phone them for a change fee quote, I finally got through to someone. I was quoted a 400/per person change fee to delay my return flight. They blamed it on the airline. I don't care if the terms and conditions state that there are substantial change fees, I was expecting the usual 1-200 dollars. I have never run into such an exorbitant change fee (there was no fare difference) In my many years of travelling. It is straight up unreasonable to charge someone 50% of the flight cost for a minor change. I won't book with Flight Network again.
Aimee found this review useful
After booking tickets online, receiving my email confirmation, I later receive an email stating I have 5 hrs to provide a scanned copy of government issued ID, my signature and front and backside of my credit card, as I paid with a non-canadian credit card. If this doesn't sound shady I don't know what does!
Upon calling FlightNetwork I got put on hold most of the time, seemingly thinking when they returned to answer my questions I forgot I asked them?? After I declined to provide what they asked for, they continued to ask me for same without explanation, and even tried to sell me more.
The positive reviews here, must be fake, read through them and think if someone would give 5 stars for what they write.
I posted a complaint earlier today and I am happy to report that I got a reply late this afternoon. The charge is going to be reversed. It may take three weeks but I am fine with that. They also said any interest charges they will look after as well. I am so relieved but a little sad that it took me going public to get any satisfaction. It isn't a done deal but I have hope now that my money will be refunded. Will keep you posted!
I'm surprised to see the negative reviews here. I never had any problems booking with Flightnetwork in the past. Yes at times the hold may be longer due to seasonality but every other travel company goes through this same issue. Flight network website is so easy to use.... Straight to the point . I guess you can't please everyone at the end of the day. Some people just love to complain and they'll find any reason to.
You know a company is good when your concerns are heard and addressed as I see on these negative posts.
Flight Network helped me get out of a difficult situation. Not many companies will do that ....go the extra mile for you like this company.
Who ever is reading this at Flight Network... Please share my appreciation with the entire team. With gratitude!!!! Thank you Flight Network.
After a frustrating morning searching in vain for flights to Europe using Aeroplan points (forget it!) and then switching to Air Canada where finding my dates and price were also frustrating, I decided to click on the FlightNetwork Advert that was at the top of my Google Search in the Highlighted Box. I never click on these things but I thought "what have I got to lose?" I found the exact dates I wanted, flying on British Airways, for $400 less than the lowest airfare posted on Air Canada or anywhere else. Plus, the price drop means that if the price goes down before I fly I get the lower price. The real bonus to the whole thing was the agent I got when I called before I cemented the deal to ask a few questions. Ramy answered my call and was so polite and pleasant to deal with that I would book again just for that reason alone. She really wanted to make everything perfect for me. I feel valued as a customer and a person! How refreshing!
I found the best price over multiple websites and weeks of price-watching; had to call customer service because of an error on my part & after waiting on hold for about 15 minutes, I was rewarded with friendly and helpful service, quickly resolving my issue at no additional cost! Haven't had to institute the travel insurance policy (& hopefully won't have to) but also found quick, friendly & concise information and service with CSA travel insurance partner.
Out of frustration I gave the review for flightnetwork and within hour my issue got resolved. I would like to thank flightnetwork for that. I dont know whether review here speed up the process or I gave the review at the time when they are looking into the issue.
Any way my issue got resolved. Thanks to both flightnetwork and trustpilot for this matter.
thanks & regards
I needed urgent tickets to India due to the sudden passing of my gradfather. He was my life! We needed same day flights but unfortunately for some reason the airline cancelled our reservation without even telling us. I called flight network and got an amazing agent Mo who worked so hard and with so much compassion to get me same day tickets at an even better price than I had booked the previous day. I can't thank him enough for his humanity and service and above all for getting me to India on time to attend the man who is my worlds final journey. Thank you so very much. Sharna
I purchased tickets from New York to Montreal on Saturday through Flight Network.
Saturday -I booked tickets on Saturday around 9am.
Sunday - I saw that my tickets were not ticketed and the American Airlines website listed them as Status Unknown. I called Flight Network and was told to call American Airlines. Upon speaking to American they said that the tickets had not been properly requested by Flight Network and I would need to deal with FN directly. I called FN for the second time and was told that because this was a special fare the transaction would go through by the end of business on Monday.
Monday - I called FN around 5:30 pm and again after 10pm and was told that my tickets were still un-ticketed but they would certainly be there by the end of the night.
Tuesday - I called FN in the morning and they told me that everything necessary was with American Airlines - that my Credit Card was charged and that the tickets should be here shortly. I got the direct extension of the representative. But he was not at his phone for 4 hours of intermittent checking and when I called the general line I was placed on hold for 1.5 hours!!!! I was told me my ticket would be issued today. (THE SAME THING I HEARD EACH OF THE PREVIOUS DAYS). When I asked that the ticket be issued while I was on the phone, since I don't want to wait another 1.5 hours on hold, I was told that she could not accommodate that request and that I would receive my ticket today. The same exact message I had been getting since Saturday . AND STILL NO TICKET!
WEDNESDAY - I woke up AND STILL HAD NO TICKET four days after booking. I had incurred expenses in Montreal and wanted to make sure I had a plane ticket to get there. I waited on hold for another 30+ minutes - only to finally receive an eticket from another third party (Not Flight Network or American Airlines). The FN site still doesn't show my ticket.
This is completely absurd and as a first time user of Flight Network I can say that I am extremely disappointed. I should not have to act as the liaison between FN and the airline. My tickets should have been received within 24 hours of ordering. I should not be expected to hold for hours. In the end it took over 4 days to receive an eticket, countless hours on hold, and the stress of not knowing if my ticket would ever come through. Totally disappointing.
My wife has previously booked through FlightNetwork and most recently I booked flights for my daughter to and from New Zealand. We were helped initially by Janti but were unprepared at our end. She was a great help and we later phoned back to have her assist us again but she was off work. Manu helped us big time. Made sure that we had proper documentation etc. and spent quite a long time helping us get the best flight for our needs. He was patient and a pleasure to deal with. Due to befuddlement at our end we forgot to specify vegetarian meals. I phoned up the night before the flight and James took our call. He said he would have the menu changed for us, no problem. He kept his word. We received confirmation and etickets right away as well as emails pertaining to flight delays which occurred at stop-overs.
Because of ticket cost, efficiency and employee professionalism, especially the latter, I know we'll book flights here again. ......... Joe................
This was my first time using FlightNetwork and it yield the most satisfactory flight schedule at the lowest price than the other 3 online travel arrangers that I had consulted. I am IMPRESSED and shall continue to use FlightNetwork and tell others about it.
Probably You won't get a problem unless you want to change or cancel you flight
Ii had booked a few flights with flight-network, even overseas
One day I cancelled my flight in Canada and despite having cancellation insurance which I bought too I was not able to get any of mymoney back
The only one was waived after long and stressful fight over the phone was cancellation or penalty fee from flight network for 56.50 with tax
The next i was told I have travel credit for the amount I had paid for the flight
It is a huge problem to use this credit I spent more then 5 hrs on phone with different agents and no supervisor to help, rude and nonprofessional CSR. They try to make you believe you have to pay rebooking fee and another fee for flight network before you can use you credit.They want you credit card over the phone or otherwise they cannot do anything but in fact this company is a third party
In fact YOU CAN CALL the original airline and rebook you flight using credit by yourself after your flight was cancelled
My advise is if you find good price on flightnetwork website book it with airline for the same price and not a flight network
Because if you need to cancel or change your flight there are cancellation fees from airline anyway but you don't have to pay extra to flight network . Your credit card will be charged by airline but if you booked it through flight network the airline won't cancel until you pay fees to flight network which is going be new charge.
If you have many connections and for your convenience you want to book through flight network please consider to buy insurance but not from flight network as they sell RBC
Better to buy directly from RBC or other company that you can deal directly and again no difference in price or could be better deal
Try to avoid this third party service called flight network and deal with the original. Good example [external reference] allows you to cancel you flight in 24 hr after purchase and gives you money back but if you do it throughout flight network forget about it you will face ugly fight
Just remember if you paid flight network you will never see you money again and loose more
Be careful and try to avoid my mistakes
Aimee found this review useful
We have received our tickets. Thanks again for your assistance in planning this flight. You were very nice to deal with and it was certainly appreciated. I have to say that for people such as us who don't travel a lot, Flight Network has been good to us in every way and our experience has been very positive.
Write as if you're speaking to a friend.
My experience booking with Flight Network was great. I booked with Mary E who was always courteous, friendly and dealt with my queries very promptly. We are looking forward to our trip, safe in the knowledge that all the travel plans have been taken care of.
Thank you Mary, and Flight Network
Amazing, I just got the new tickets. So excited to go on this trip....
Thank you so much for your hard work to make this trip happen. I really appreciate the time you people put in and your endless patience working with us through this.
Greatly appreciated, thanks again, can't say it enough.
I would recommend Mary E. at Flight Network with absolute confidence. Her polite and helpful attitude was second only to her accurate and straightforward advice. Her experience was apparent and made the experience with Flight Network exceptional! Thank-you, Daria
I strongly recommend NOT to book travel with this company anymore. I experienced terrible product and terrible customer service. I booked 2 return flights from Vancouver to Montreal. However, after pressing purchase button, the website stated that they are not able to confirm my reservation, and my credit card may be charged. They gave me reference # 2920302 and phone number to call. My first thinking is this website gonna rob my money. I called that number many times but no one answered. I waited listening for the brainwash insurance package for more than 1 hour each times. It means that I waited for more than 3 hours and still no one answered my call. I am extremely angry. if they charge my money, I will do anything to get my money back. I will never book any flights at this company any more. DON'T BOOK ANY FLIGHTS WITH THIS COMPANY!!!
I booked my family vacation few weeks ago and was not sure which destination to go to, I called Flight Network, got through within 5mins, spoke to a very helpful and knowledgeable agent and got an amazing deal to Holguin Cuba. I heard lots of stories about Cuba, but must say I was pleasantly surprised as though the food was good at our hotel; Paradisus Rio de Oro, the people and beaches made this destination a memorable vacation.Way to go Flight Network and Indira. I will definitely call again to book.
I just wanted to put a good word out for Kris. I mixed up the dates of my flight and it was complicated to fix.
She was super patient and did an excellent job in helping me. Because of her, I will definitely come back and book with Flight Network!
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