FlightNetwork.Com reviews

Appalled by the disrespect and lack of customer service from Flightnetwork. Don't ever purchase from them!

Date: June 15, 2013

I just want to start off by saying how appalled, disrespected, and frustrated I feel as a customer of Flightnetwork. In fact, using the word “customer” would be a far off extend, as I was treated with such disregard and contempt.

On the date of June 13, 2013, at the approximate time of 1400 hours (Pacific Time), I had called in to Flightnetwork to change two flight times for two of the passengers. Originally all passengers were to depart Vancouver on June 23rd, leaving YVR at the time of 2245 hours, and arriving the next morning (June 24th) at 0611 hours. As well, all passengers were to depart YYZ at 2135 hours and arriving back to YVR at 2339 hours, of July 2nd. However due to a change of plans, two of the passengers had to extend their flights. This was specifically told to the Flightnetwork Representative. He was informed that one of the passengers needed to change his departing flight from YYZ of July 2nd, to July 15, and the other, to depart YYZ of July 2nd, to August 27. While processing the information, on multiple occasions, I kept telling the Agent that one of the passengers was to change his return flight to July 15. There was even a time in which I had to correct the Agent, repeating the fact that it needed to be July 15, preferably an evening flight. After recapping the fact of the two confirmed flights of July 15 and August 27, the agent informed me that the penalty fee and the reissuing of the tickets were $196 dollars including all taxes and fees. At the same time, the Agent also kept pushing me to purchase travel insurance, however, I told him that I did not wish to purchase any. He informed that that he will take a look and see if there were any deals, and after couple of minutes being left on hold, he came back to the phone, telling me that there was a travel insurance that’s included in the reissuing of the flights. I specifically asked if it was an add-on to the flight tickets, and he replied “No add-ons, it is included.” As such, according to the agent, both tickets were of $196 total, per person. At this time, I decided to make the change, and provided my credit card information to the Flightnetwork agent. After doing so, I had to leave the house to run some errands. However, upon returning home, at the approximate time of 1800 hours I checked to see if the changed E-tickets were emailed to me, as the sales agent had said it would be processed and emailed out. Opening my email, there was only one email regarding the change: it was for the passenger who needed to be switched to July 15th, instead of July 2nd. There were no emails regarding the other passenger, nor an invoice email for the paid changes of the flights. After checking the E-ticket for the July 15th passenger, I noticed that there was a very big mistake on the ticket. Instead of changing the returning flight from July 2nd, it was changed to August 15, instead of July 15, even after repeating it multiple times to the sales agent. Immediately I called back to Flightnetwork, informing them of the mistake. I first spoke to a female agent, who was of no help. I asked to speak with the supervisor. I ended up speaking to the supervisor on duty. Neither did he apologize for the mistake, nor did he make the situation better. In fact, thanks to his “customer service,” I will not be purchasing from Flightnetwork ever again, nor would I recommend it to anyone for that matter. I felt that this supervisor did not fulfill the duties of being a supervisor/manager, and that is to ensure Customer satisfaction and managing the situation. The way that the supervisor was dealing with the situation I felt as though he was no different than just another regular sales agent. He was worse than a sales agent, as this “supervisor” also questioned and mocked me, a customer of Flightnetwork.


Initially, he informed me that if I wanted to change the August 15th flight to July 15th, I needed to pay another penalty/ service fee. The change of the new ticket including all fees is $233.58. After doing so, he will then email the Flightnetwork Customer Care, to which the Customer Care will listen to the recording of the conversation between the earlier sales agent, to determine the fault. If the fault lies on the agent, then Flightnetwork will refund me the money. Why do I have to pay for the penalty first, when I know the fault lies on Flightnetwork? Shouldn’t it be the case that Customer Care listen to the recordings first and then decide the result from there on? I have been billed twice, how do I know that Customer Care will be providing the utmost care and justice, and not to protect their fellow employees. There is no transparency involved in this situation. How can I have confidence in Customer Care since the service provided by Flightnetwork is already terrible at this point?


In addition to just giving me the run-around by the supervisor, in how I have to pay now, in order to notify Customer Care (pretty much forcing me to pay the $233.58, which he knows I need to, as I had to change the August 15th to July 15th), this supervisor also question and mocked me. During the conversation, he informed me that the $196 dollars was the pricing for August tickets, and $233.58, was for July pricing. Since I needed to change to July 15th, he said that I would probably be willing to pay the $233.58 penalty anyways regardless. I replied him no, enlightening him that if at the initial conversation with the sales agent, and he told me that the change from July 2nd to July 15th, was going to be $233.58, I would have decided at that point to not go with the change, as it is slightly out of my budget. At this time, the supervisor said that the difference between the $196 and $233.58 was only $37.58; I would probably still have paid it. I insisted that I would probably not have, as it is over $200. He then quotes, “Are you sure? How sure are you?” As a supervisor, is this the way you should be talking to a customer? Although $37.85 may not seem like a lot of money, but the value is different for each person. How can the supervisor act and talk in such a manner. How is this customer service, when you leave the customer enraged and feeling disrespected? Even telling the supervisor this, he still did not apologize for mocking me and yet instead, still insisted that I pay for the $233.58. Also, to point out, he informed me that if I were to get a refund, it will only be for the price of the $196 ticket. Why should I pay for that extra $37.58 when instead I should be compensated for the trouble and lack of respect I have received? Shouldn’t the company be refunding me the $233.58 instead of just $196? Yet with much frustration and getting nowhere, I paid, providing my credit card information again.


However, it has now been two days, since I spoke to the supervisor, yet I still have not received any information regarding this situation. He specifically told me that it will take 24 hours to 48 hours for a result by Customer Care. I have also not received any emails regarding my change of the ticket, from August 15 to July 15, or the E-ticket itself, even though I paid for it. As well, I have not received any invoices for any for the two billings that have been made. If this agency is scamming me of my money, be damn sure that I will be suing them for fraud. Speaking of scam and fraud, I checked my email again last night and I received an email regarding travel insurance, notifying me of two payments of $36 dollars; for both of the passengers, for travel insurance that I had never purchased. It sounds like here that the initial sales agent had included the insurance without my permission. If the flight tickets for the change were actually $160 and not $196, then there better be a refund for that!

31 hours ago

Reply from FlightNetwork.com

Hello Kevin,

We are deeply disappointed to hear about your experience with us while changing your booking. We have fully investigated your booking and see that the return date for one of the passengers was changed to August 15th rather than July 15th by our call center agent in error, and insurance was included with the change. This is a clear training issue that has been reported to his manager.

We understand you called us to report the error and had to pay upfront to correct the booking. As investigations can involve communicating with third parties and obtaining call recordings, they can take time to complete. Due to this our Customer Care department provides a window of 48-72 business hours to resolve issues, however most often we respond before the time indicated. Our Customer Care department is open from Monday to Friday until 7:00pm EST. As you had called at approximately 11:00pm EST on Thursday, June 13th, in order to ensure there would be availability and guarantee a seat on the July 15th flight, our call center changed your booking and charged the required amount in advance while our Customer Care department investigated your file. If we had waited to make the change until the investigation was complete, we would have risked the chance of the flight no longer being available.

As the initial date change was done incorrectly by our call center, we will certainly refund the amount of $233.58 which was charged to correct your booking. In addition, we will also cancel and refund the travel insurance policies which were booked in error for $36.00 per passenger. These refunds usually take three to five business days to appear on the credit card.

At Flight Network we aim to provide a hassle-free experience and quality customer service is very important to us. We sincerely apologize for the service received by both the call center agent and supervisor you dealt with. We assure you that the level of service you received is not the Flight Network standard, and we do take this matter very seriously. Your experience has been shared with upper management who will address this with both parties to ensure this does not happen again. We have also responded to your email directly with a gesture of good faith in hopes to regain your trust.

Thank you for bringing this to our attention, Kevin. We hope you will give us the opportunity to assist you in the future and turn your experience around.

Sincerely,

Flight Network

Very bad experience, Flihgtnetwork, nothing to be pleased with!

In March 2013 we worked on booking 2 tickets online (Calgary
- Amsterdam-Belgrade). There were 2 tickets showed with 2 different
prices, no real price difference, and both under $2000.
While processing request we was declined the second ticket.
There was an emergency to travel due to death in family (two sisters were travailing to mothers funeral) so we called Flihgtnetwork
customer representative. We were told the following:
Seats get sold fast so that is a reason we could not buy the second
ticket under $2000 because this is the Economy class. However if a
ticket is required on this flight, our only option is to proceed and
purchase the second ticket in the business section for almost $5000.
So we did buy it online with assistance and help of the representative on the phone.
The first issue appeared at the check in point in Edmonton where 3 attendants worked
on issuing a boarding ticket for the $5000 airfare - wait time 30
min.
When we got on the plane I was told that both tickets are economy class
and your attendant looked very surprised by the price of the second one.
Not to go too much into details and full experience of the flights - since we do not want to re-live it, here is summary:
From 4 flights that we were on only one was for first class ticket
That one from Amsterdam to Belgrade,
Furthermore, it was real struggle to find seat on the flight from Amsterdam to Calgary, and again it was economy.
I just want reiterate one more time. We were purchasing two tickets for the same flight.
After the first purchase, I phoned your number: (1-877-496-4815 “Specializing in Cheap Flights”  What a statement! )
I was told by your representative that second ticket I was considering to buy was "Business class" and that is the reason of this high price.

It was not short conversation and it involved "let me clarify this for you" ..
So, jump in price from roughly $2000 to $5000 (about $3000) was justified and explained as "business class ticket" as such information was provided, we proceeded with purchase.

Needless to say such "business class" service during the flight was not provided.
As additional note, I just want to express my personal sentiment at the end.
In the time if personal distress, it feels that your organization took every opportunity to take advantage of situation, for financial gain. And you are still doing it. It really feels like well-organized extortion case. We did pick you website since in our local Mall you have an office and you seemed more trustworthy. We will not make same mistake any time soon!


We did contact Flihgtnetwork via phone and email but were able to get only this:

Thank you for contacting Flight Network and giving us the opportunity to assist you. I have looked into file, however I see that this was booked in economy class. There are several booking classes within economy class, with each at a different price class. When the lowest price sells out the next lowest will reflect on our website. Usually the prices will increase as you get closer to departure due to limited availability. In this case the economy ticket was very expensive as the lower-priced, more restrictive economy classes were sold out.

When booking a ticket on our website the search engine defaults to economy class. If you try to book business class you would need to select "business class" in the search. The subject line and first sentence in the confirmation email would also state "Flight Network First and Business Class Airfares". I am not able to see that business class was mentioned on your booking.

4 days ago

Reply from FlightNetwork.com

We are sorry your travel experience was not totally satisfactory, and more importantly this took place during a difficult time.
With regards to your concerns, we show that two tickets were confirmed 50 minutes apart to travel the same day.

In this case, there were two different passengers attempting to book the same itinerary using two different computers. The airlines show availability based on the lowest to highest class of fares. There was only one seat in the lower category which was visible to both users but only one user that enters the payment first could secure it at that price. The other user will see the next available fare class seat. Therefore in this last minute booking scenario, business class on the outbound journey and economy on the return was secured.

We’re sending this file to the airline to investigate why you were not allowed to fly in business class on the first two segments of the itinerary as confirmed. However, since this can take several weeks for a reply. In order to resolve this at the earliest to your satisfaction, we'll only charge you for the round trip economy class ticket even though business class was used from Amsterdam to Belgrade.

Our customer care department will be in touch with you shortly to arrange the refund options.

We hope you will give us another opportunity to assist you in the future as we do appreciate the business.

WEB SITE CONFUSION

I tried to book an Air Canada flight on line and by the end of my booking I hit PURCHASE but no confirmation was given. Now I dont know if I have a reservation or not. I am reluctant to book again in case I am charged twice. I called their number, waited 25 minutes without any response and given no chance for a call back I gave up.
Icalled Air Canada but they didnt want to help saying I should have booked on their website. I actually thought that Flightnetworks site was Air Canadas as they have Air Canada plastered all over the pages. Can anyone help?

Friday, June 07, 2013

Reply from FlightNetwork.com

Hello Ken,

We are sorry your booking experience was not totally satisfactory. We always aim to provide a hassle-free booking experience and would be happy to help you in completing your reservation. Please email customercare@flightnetwork.com and one of our representatives will check whether you are holding an existing reservation and if required, assist you with making a new one.

We are looking forward to helping you.

Kind Regards,
Flight Network Team

Never booking the air tickets by flightnetwork anymore

I booked the round air tickets online via Flightnetwork firstly on June 3rd, but online showing my reservation had failed, I found my credit card was charged portion of the ticket(only one way), so I called the 1-905-829-8699 to ask staff help me fix or check out. The staff with number 2216 were helping me book the return tickets(one way tickets were paid), he firstly tried to charge fare from credit card with return tickets.but he said my credit card declined.He tried to charged again.then he completed my reservation and send the confirmation.After that, I found my credit card was charged twice and I called my bank to double check the specific transactions.The bank staff told me West Jet charged me twice. Later, I called back the staff from Flightnetwork, he said there is only one charge showing there, now I were sad.So now I just am waiting my E-ticket from Flightnetwork and waiting the my credit card transaction showed on my website bank about 2-3 days and email to Flightnetwork to prove it, which can solve the problem. After that, I thought a lot, I think the Staff 2216 made mistake when helped me book return tickets, I remember when he said my credit card declined firstly, he told me wait me a while, and I ask him to I wanna change to use Mastcard for paying, but later he said wait, I put your reservation on it, then he said it is ok now, booked it. I said really? I do not need change into MasterCard? He said he complete the reservation, I trust him what he said. After I checked my current available credit online, It was charged double money！！So I call my bank and staff told me specific transaction about West Jet charged twice from my credit card and it was US dollers!Crazy! till now, I received my E-tickets today and itinerary that the 2216 staff send to me, I look over whole document, I realize I can not find my receipt of payment for return tickets with West Jet, I do not know what exactly I paid, Staff from flightnetwork and online said only $847.74 CND.But I do not have proof to check!that is suck!I can't believe the Flightnetwork anymore, I will learn the lesson !JUST WANNA THE STAFF FROM CUSTOMER CARD DEPARTMENT CAN CONTACT ME RIGHT NOW AND SOLVE THE PROBLEM !

Monday, June 10, 2013

Reply from FlightNetwork.com

Hi Sylvia, Thank you for your feedback. As per our discussion, you are only charged once for your reservation. You should see only one reservation in your user profile. In case you have any further questions, you have my direct extension.
Sincerely, Raj Mahar, Customer Care Manager

If you looking for customer service or to be treated with respect go elsewhere

Honestly the worst experience I have had with ANY company of ANY kind.

Friday, June 07, 2013

Reply from FlightNetwork.com

Hi Shannon, we are very sorry to hear about your recent experience with us. We do value you as a customer and would like to contact you personally to resolve this issue to your satisfaction. Please email your contact and booking information to customercare@flightnetwork.com and we will contact you promptly. We look forward to hearing from you.

A JOB WELL DONE

Last week the night before my grandaughter was to fly home I noticed that I had spelt her name wrong on the ticket; I started to panic and I called the The Flight Network and I was linked up with an agent Jaslie Rameriz. She calmed me right down and took care of everything for me to change the name on the ticket. She was so kind to me that I will never forget it and I will always use the Flight Network because of their good prices and their excellent customer service.

Will never trust this company again with an emergency

This week we had an emergency. Brother-in-laws father went to Berlin for a surgery that went terribly wrong. They called me in a panic to help them buy last minute tickets because the doctors told them they needed to be there as soon as possible. I found tickets for the next day at a price that between the family were able to scrape together at short notice but they needed a credit card to book. I would have used mine but unfortunately due to construction around the house my available balance wasn't enough to cover the ticket price. One of our friends came to the rescue and offered to let us use her credit card to book the tickets and pay her back the next day when we had the total balance of the bill. We put all the information in all the right places and I was a little concerned that there was no place to put the security code from the back of the card. I called a few minutes after to make sure everything was okay and the tickets would be issued correctly and talked to veronica (who by the way is very nice and tried to be helpful). Imagine my shock when first thing in the morning I find they have cancelled my reservations and when I check the time its over 5 hours after the reservation were made. When I call to find out what happened they tell me the contact phone number was wrong. The contact number is not wrong because I was the contact. They used my phone number to verify the credit card even though I indicated on the booking form that the card holder was not the same as the contact person. They have no place on the form for the security number nor the credit card holders registered telephone number nor do they indicate it is even needed in the credit card information area. While we were booking the tickets the customer service people are nice enough but NOW there's a problem and all the customer service reps (I talked to at least 3 of them) are incapable of helping and even worse extremely condescending. If they had been helpful or even sympathetic it would have gone a long way. I re-booked on Flight Hub which by the way actually has a form that you can enter all the information for a 3rd party credit card and still put the person who needs to be contacted about the booking as the contact person.
Due to this mess up these boys are sitting for another 24 hours waiting to be at their fathers bed side and the hospital phoned this morning to say they are not sure if he is going to make it. This is absolute torture for them. Not to mention that they had to ask around the family for another $400 dollars for the new flight so they could keep the money they converted to Euro for living expenses in Berlin.
Apparently there is no number to call about complains and the only was to complain is to leave them an email on their sales form, but I managed to find the CEO's company email and write to him. Lets see if he gets the form fixed so something like this never happens to anyone else.

UPDATE... Unfortunately the boys didn't arrive in time to see their dad alive. While nothing will quite make up for the lost time that cost us so much, Flight Network really tried to put things right. We had a senior Manager work very closely with us to get the boys home for the same price as the lost tickets. The price of one way tickets home had gone up ridiculously by the time the boys were ready to come home and it was a big help to have someone else hunt down tickets and do all the work for us. We have been assured that the form on the site will be updated to make space for all the information needed for a third party credit card so that a legitimate emergency use will not be mistaken for credit fraud. We have also been assured that staff has already been receiving training on when to pass a situation up to a manager for an emergency resolution immediately and when to refer a customer to the website for resolution.

Mistakes can and will happen at the worst possible times, no one can escape this but one can always hope that the same mistake never happens and lessons are learned. I wish that this mistake had been resolved on the phone the day it happened instead of by angry posts and emails but even so I am satisfied with the help received after the fact. After dealing with management I would give Flight Network another shot with vacation plans.....

Thursday, March 07, 2013

Reply from FlightNetwork.com

Hello Angela,

We are sorry your booking experience was not totally satisfactory, and more importantly this took place during a troubling time. After investigation, we see that this was a one-way last minute booking within 24 hours, different contact name to cardholder and passenger names. The names in the email addresses also did not match any of the names on file. Because of this your booking fell into a high risk fraud category. Once determined high risk, we conduct an investigation in order to complete the transaction. The airline will only allow us to hold the reservation until midnight same day. Because we were unable to speak to the card holder we had no choice other than to cancel the reservation. We very much appreciate your feedback on our third party process via the website and will most certainly review this internally. Addition to this, our customer’s satisfaction is very important to us and will review all calls mentioned to ensure call quality it met. We like to make things right at FlightNetwork.com and therefore would like to regain your trust with a small gesture. We will be in touch with you by phone to discuss outside the forum.

Sincerely,
Flight Network Team

Your great customer service rescued me from losing a lot of money!!!

I made a lot of bone-headed mistakes when booking 2 tickets to Asia. Your agent, Arif, in India was very patient in correcting it all. On top of it all I ended up a booking trip cancellation policy with RBC which showed up on my itinerary ( due mostly to my mistakes) as insurance declined.
I then went out and bought another policy with a local agent.
Several days later the charge to RBC for $260 was still on my card and RBC's policy is no cancellation after 48hrs. Was I stuck with 2 cancellation policies?
Your supervisor at flight network Dave Kline said he understood how this happened and had the payment taken off my credit card. ( I suspect they may have just absorbed the $260 themselves although the problem was mostly cause by my mistakes.) God Bless your service and generosity. May I, and whoever reads this long story,live to buy many flights from your company and give that $260 back to you many times over.

With Appreciation, - Lynn Dutertre

very bad price drop policy if ticket booked for other person

i had booked 3 tickets for three different persons using my credit card in my account at flightnetwork.com.Everything went well with booking.A few days later when there was price drop,called the customer service who issued credit for the difference in the price for all 3 tickets but to 3 different persons.I could only get one ticket credit on my name leaving the other 2 credits since they are not on my name,although i paid all the 3 tickets with my credit card,i dont understand why the credit was not issued in whole to the credit card holder?.i talked to the customer service and she said the price drop credit is non-transferable,i understand it is not transferable from one account to another account but if i am the sole person who spent the money for the other 2 persons,what is the need for flightnetwork to issue credit to 3 different persons rather than the account holder who paid for the ticket.my other 2 friends are leaving the country and will not be able to use this balance in future.so finally the price drop is a BIGG LOSS for me as it has not returned the COMPLETE credit to me who paid for all the three tickets from my pocket.FIRST worse thing about flightnetwork is that they dont issue the credit in the form of money but rather add it to your flightnetwork account as price drop protection dollars and force you to use their service if you want to spend the price drop protection dollars.SECOND the most HORRIBLE is that they issue it to the every person name on the ticket rather than the actual ticket holder/payee,by which they force the other persons to sign up a different account to use their service,failing which they lose the price drop credit.This is like getting 3 times business if we book three persons in one account.THIRD is that price drop dollars expire by 1 year and has to be used by the individual person only.Interestingly this person need not pay for the ticket but snatch the goodwill of the person who is actually paying for him.By this way they are profiting from the other persons(those who r on the ticket but not the actual payee)who would not take pain to create another account and use these credit.I think the authorities should modify the policy and issue the credit to the one who pays for the ticket and not to everyone

Friday, February 01, 2013

Reply from FlightNetwork.com

Hello Rajeev,

Thank you for your email and for booking with FlightNetwork®.

We are glad to hear that your booking went well and that the Price Drop Protection™ program was of some benefit to you however, we are saddened to hear that you are unhappy with the terms and conditions of our program that include the price drop dollars are nontransferable, in credit and valid for one year. You will note similar terms & conditions outlined by airlines for their tickets. In the case that you purchase a flight for someone and you need to cancel, the credit will stay in the travelers name (not the payee) and is nontransferable.

Prior to launching Price Drop Protection, FlightNetwork partnered with a research firm to conduct a survey with travel consumers. That survey found that the main customer complaint/pain point was that the price of the flight would drop after they had already purchased their ticket – essentially they were unsure when to purchase to get the ‘best’ deal. To combat this we created Price Drop Protection™ as a benefit to the consumer, an ease of a customer ‘sore spot’ if you will and as a differentiator to the travel market. Before this program, FlightNetwork® (nor any other competitor) was offering anything back to it’s customers. We listened and acted, and in our eyes this is one giant step for the protection of our consumers. This type of program is currently being offered by some of our online travel competitors yes but, with a number of terms/conditions & stipulations attached and still today, not offered with any of the airlines directly. Our program is also offered year-round while other competitors are not.

As you may know, every promotion is deemed by terms & conditions which protect both the company and the traveler. Unfortunately these terms & conditions may not meet the needs of every traveler but to-date our program has been very successful. The major consensus from our 300,000+ participating customers is that they are happy to have received the protection we have provided and of course are happy that they received their hard earned money back. The fact that they have 1 full year to utilize their credit with a range of products- flight, hotel, insurance or vacation package just adds to the benefit.

If you’d like to discuss further wed love the opportunity to speak with you directly.

FlightNetwork® Team

Scared with computers and traveling?

FlightNetwork.com???? No problem....Just go slow to go fast.
Haven't booked in over seven years. Getting slooowww!
Nada and Stephanie comforted and answered all my borderline moronic, anxiety ridden questions with super patience and coolest.
Folks! Call early, take your time, read everything twice before pushing the pay/send button. Roberto - A teenager stuck in a 72 year old body! Happy Now!

Want a GOOD travel agent?

Wanted to visit my son in London,U.K., and combine hotel stay and a short tour of the U.K. After a few false starts with agents who would do only certain things found Flightnetwork.com .Their agent, Mary, was eager to help us, and found hotel accommodation in the area we wanted, a tour of 10 days and flights complementing the trips, at excellent prices for all. Definitely recommend. Lesli.eno@hotmail.com

$357 Charge

Here is my current situation and experience with Flight Network..( from email)
Dear Flight Network....I have a HUGE customer service issue..I was recommended to your site by a friend. I entered in dates into the computer. Bought the ticket. Everything was great. At 4:02 pm I get my confirmation dates, and they are not the ones I entered into the computer..Noticing this I called right away (4:30 pm) on hold for 34mins..Sent email outlining my situation ( 4:36 pm). At 9:05pm, called back later in the night.Again on for 25 mins. Finally got to talk to Rozano at 1045pm after being on hold for about 5 mins..He informed me that there was no way a date mixup could happend on "your" side of things..And laid the blame on me..He told me I should have verified everything before hitting the pay button. He also told me, the only way we could solve things is if I paid the change fee of $357 + flight difference...And if I wanted to cancel the ticket I would still be changed this fee when rebooking + $50 for cancelling..Are you kidding me? Flight Difference I get.No Prob......$357 is the issue....Needless to say we have somethings to work out....I have sent another email to their sales department.
The only response I get, is that someone will get back to me.No one has contacted me..I do not recommend their service. Check out their Facebook page to see other complaints..I will be filing a formal complaint with the Better Business Bureau.

Your best flight booking option FlightNetwork.com

A year ago you guys booked us on a return flight from Vancouver to New Zealand on Air Canada. and Air New Zealand for the Rugby World Cup. Our departure date
coincided with the threatened start-date of a strike by Air Canada and we
were scheduled to fly AC to Los Angeles to link with a ANZ flight from there
to Auckland, NZ. AC could not advise us on how we might or might not be
affected by the strike. To avoid any possible problems making our ANZ connection, FlightNetwork rebooked us on a direct flight on ANZ, Vancouver to
Auckland at no addition cost.We arrived in NZ in time to watch a major game
the very next day. FlightNetwork gave us phenomenal service and so we always
recommend FlightNetwork.com to all our friends and relatives, as we do to
anyone reading this rather belated thank you note. - Raymond Skett

My agent Vishal, he was super awsome.

I work for a cell phone company, and i know about aht, he was super duper awsome. That's what you call great customer service.Sometimes we need extra time. Not because he's slow, it's because customers are slow.

Price Drop Protection is awesome!

The Price Drop protection offered by Flight Network is amazing! The prices offered are competitive, and if they go down after you buy your ticket, you can actually get the difference back in the form of a credit!
Beware if you book a flight for someone else that the credit will be associated to their name and not to the person who paid for the ticket, but this is a great feature that can make you save big.

Great Service & Great Prices!

Booking my trip with Flight Network was so easy! They took care of everything, including making sure I had the best price! I will definitely book all my trips with them going foward! Thank you for the great service.

Couldn't ask for anything more!

I hadn't heard of FlightNetwork until a friend told me about it. I was always a user of Expedia. I'm officially making the switch! It has the best rates, friendly layout, and exceptional customer service. I'm referring all my friends and family!

Excellent Service!

I have used a lot of travel sites and FlightNetwork.com was easy to use and had the best customer experience. Their Customer Service personnel were very knowledgeable, friendly and was able to assist with my questions. Their patience and insight did not go unnoticed. It really made a difference in my vacation experience.

Highly recommended.

Love the price protection

I love the fact that Flight Network takes the worry out of booking a flight and finding out later that the price has gone down. Now you get the best of both worlds, stress free bookings and the lowest price.

I will never find a better help

My experience was very pleasent, to the point that i could not beleive it.
the representative listed very carefuly to my needs and mached it with 3 different packages, iI can choose from, she also went through them one by one to narrow my choices.
I will never find a better help.

Rapid Wisdom

I love FlightNetwork because they give you what you need quickly and more. I love their option of free price drop protection or discount. They always have true sound accurate advice and they're not just trying to sell you their service. They are quite efficient and open 24 hours and available to book online as a self-serve option with the free price drop protection. I love FlightNetwork and I recommend it.

Great company and wonderful services

Our first experience with Flightnetwork was last summer through a vacation in Cuba. All the family enjoyed the trip and this encouraged us to use the same company for this year vacation to The Dominican Republic, where we have just returned. It was also another wonderful vacation and we are planning to use the same company for our future trips.

A great company to deal with for all our vacation plans.

We have dealt with Nada at Flight Network for a number of years now and have had nothing but praise for her assistance in getting our vacation plans finalized. She has been very helpful in booking our cruises and all our connections. She has gone out of her way to make our vacations run as smoothly as possible.
We would definitely use her assistance again and would highly recommend Flight Network to all our friends.

Mamdouh Kodsi found this review useful

Great to deal with and would deal with them again.

I dealt with Nada and she exceeded my expectations. I would only deal with Nada on future vacation plans.

Unparalleled service!!!

Great service! Great bargain! Tailor-made itineraries!!

excellent service

great deals less hassle, excellent customer service.pleasant experience will recommend to a friend

Mamdouh Kodsi found this review useful

Great deals. Less hassle.

Excellent. No reservations, I would recommend this company to anyone.

First Choice

Excellent customer service, best rates and no hassle .

Awesome

Amazing prices, and amazing feature of price match, which no other site offers.

Booked and just went. Didn't need to call the company call centers, like other websites.

Also heard they have best customer service.

Best.

Good to Deal With

I have always had pleasant experience with them.. will recommend them anytime.

loved everything about this company.

I had finished up here, and their prices couldn't be better. Along with their amazing prices the customer service was unparallel to another company. I highly recommend this place

Flight Network is Reliable and dependable in getting you to places

Its a company that you can trust to provide world class service. If you want to travel without care and without problem book your flights through this company. Their customer service and speedy response makes taking a vacation easy. You guys rock

Always Been There

When ever I needed help right away Flightnetwork was always ready to help me!

Low prices and great customer service

I have been using Flight Network since 2010 because they provide great prices on flights. In addition, their staff has provided great assistance in helping me book both flights and hotels. Recently, they helped me book a multi-stop vacation in Italy. Their staff always provides me with great recommendations at a great price.

With FlightNetwork everything works!

Have contacted FlightNetwork in the past, and will do so
in the future. Customer service from Dave K. was very good.
He made sure he understood what we were looking for so that we would enjoy our trip to the fullest. We would certainly contact him again.

"Travelling Made Easy With FLIGHTNETWORK"

Amazing service, excellent customer care, lowest airfares... Flightnetwork is your first step to a memorable journey...

Excellent experience, great customer service and competitive rates

exceptionally good experience for booking all my travels with flight network, not only they provide good service to customers but also the rates and deal offered by them are very competitive.
i would highly recomend it to all my friends to check out for any next travel or vacation plans they have in mind

Great experience...

Dear Sir/Madame,

This is to let you know that Annie, who answered an early call provided me with excellent service. I needed to make flight changes to a previous itinerary due to serious health conditions of an aunt I wanted to spend time with. Annie actively sought information from me regarding the circumstances surrounding my need to urgently change flight schedules. She provided options that helped me to decide on the best airport, time and day while being considerate with the financial consequences of the flight changes. I felt that Annie gave importance to what I needed.

Great Company

Great customer service, correspondence is very quick and accurate. Excellent company that does a very good job HIGHLY RECOMMENDED!!!

Excellent Service !!

Have had a very good handling at FlightNetwork. Amazing people work there. Wouldn't hesitate to recommend this travel agency for their very low and competitive air fares.