Footballfanatics reviews

Footballfanatics reviews

Very low
2.8
from 0 - 10
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49 Trustpilot review(s)
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Excellent Company!!!

I've ordered vintage hockey full zip hoodie before two weeks and it was sent by landmark global company to my country very fast (by 3-4 days). So it basically took only one and a half week to be processed on custom duty and their taxes didn't even cost much! I'm very satisfied with my order, i've god exactly same item as shown on the picture and it has great quality. I will shop with this company again!!! 5 STARS
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TERRIBLE!

I purchased two items for my husband for Christmas - a coffee mug and an ornament. I got the mug, but the ornament wasn't in the box, although the order and the customer service rep I emailed said that it shipped. I complained twice more, asking for a refund for the item, as Christmas would pass before I received the ornament, but never heard back, and never got the item or received a refund.
To make matters worse, the decal peeled off the mug within weeks of using it.
Very disappointed with the terrible service and quality of the products and WILL NEVER use again!
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Horrible company with rude, incompetent customer service

I have shopped with this company before and not had a problem until this year. For Christmas I received a gift purchased from this site, but it was the wrong size. I sent the order back with the return form and marked that 1. I had received this item as a gift 2. that I wanted to exchange it for the correct size 3. I included all of my contact information. I never received an exchange on the item. When I called I was given the explanation that they do not do exchanges, and the item was processed as a return. I do not understand why they bother to have an exchange section on their return form at all if it is not even used. Secondly, per their own return policy the return of gifts should equate to receiving a store credit. Although I had clearly marked gift and provided my contact information I did not receive an email, phone call, or letter. I doubt anyone will care enough to resolve this issue, but you should know of the serious flaws within this company. Due to the unnecessary frustration and poor customer service, they have officially lost me as a customer.
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rapide serieux aucun soucis

je n'ai pas a me plaindre j'ai reçu ma commande en moins de 10 jours tout très bien emballé pas de soucis de douane ou autres,je recomanderai sans hesiter.
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2 1/2 weeks and still waiting 4 my package

Package was supposed to be here today and its lost!!! Thisafter it was ordered over 2 weeks ago!! NEVER AGAIN EXTREMELY PISDED!!!!!!!
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Horrible Do not use company Wish I could rate big 0

should have read these reviews earlier. Ordered Seahawk Superbowl gear that was promised days before the game- now not arriving until Monday (too late)
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Stay away

DO NOT ORDER FROM THIS COMPANY. Rude customer service reps who talk over you when you're describing your situation. Nothing but problems with returning a product purchased from them. Have spent a couple hours trying to resolve a return issue. They refunded the returned product, however, the refunded amount was much less than the cost of the item we returned. After six phone calls dealing with their customer server reps we still do not have the issue resolved. The incompetence is to the point that it seems intentional.
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BUYER BEWARE -- Stay as far away from this company as you can!!!!!!

NEVER EVER ORDER FROM THIS COMPANY UNLESS YOU VALUE HORRIBLE CUSTOMER SERVICE!!!!!

Also beware that this company also operates under other names as well: NBA Fanatics; Fast Break Fanatics; and Fanatics. Do NOT order from any of these companies!!
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I wish I would have read these before ordering from them-ruined anniversary

I ordered some gear as an anniversary present. I opted for the 7-10 day shipping because I had 2 weeks before my anniversary. It has now been 2 weeks and I called today to check the delivery date and they said it wouldn't get to me for another week! 21 days to ship is far beyond the 7-10 days advertised! Although the woman on the phone was polite, their phone system must be terrible because she could hardly hear me and I had to repeat my name about a dozen times! I only called in the first place because they don't have a tracking option for Hawaii. I realize that shipping to HI does take longer, but the site specifically says 7-10 days for shipments to HI.
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Will never use them again. Stay away!

I ordered a jacket and a cap for my father for Christmas and it never showed up. I ordered it 12/21 plenty of time for 2-day shipping to arrive by christmas! I understand that the shipping couriers had issues but Fanatics website didn't even have a proper shipping tracking number. When I called they put me on hold repeatedly and after several tries they still didn't know what happened to my order. They said it was Fed ex's fault and to check the day after christmas. I was upset but said fine.
After Christmas, still no package, so when I called them again they said oh, we have no idea what happened but we can reorder it for you! This was my only option so I agreed. They agreed to send it next day air. The next day, STILL no package. Called them back. They still had no idea what happened. So they ordered it again and put it in for 7-10 day shipping. I was fuming by now, so I cancelled the order. But they said ok we can refund you but the item is still being shipped we can't stop it can you believe that? So now my parents have to return the damn thing! Terrible company, no control over their sales process, awful website, customer service were nice but could do NOTHING to help each time to called about one of their screw ups. Never again will I order from this disorganized company.
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Christmas Ruined

Incompetent, incapable, do not trust them with your Christmas gifts. If they had been honest with me and told me they were completely over their head I would have respected it and gone elsewhere a week ago... But now on Christmas Eve they pull down all shipping info. Never, ever, ever again!,!,! Do not buy from them EVER!
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Do not order from them. You will be sorry if you do

Received wrong size. Called customer service. They said they would send replacement as soon as it showed that myeturn was in the mail. They did not do this and item is out of stock. Picked another item. Was told I would receive by dec 18. Still don't have it. Was told it was sent yesterday fed ex over night. No delivery tody.
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WARNING, DO NOT SHOP HERE!!!

BAD QUALITY SERVICE ALL AROUND. GO CHECK OUT THERE FACEBOOK PAGE, TONS OF ANGRY CUSTOMER LASHING OUT ON THEM.

MY BOX WILL ARRIVE AFTER CHRISTMAS AND THAT'S NOT FLYING RIGHT WITH ME!! WILL NEVER SHOP HERE AGAIN.
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They must have me f***ed up

I ordered a leathermen coat from them Dec 4. The first email states my order was placed and says I'll receive my shipment confirmation. After a day of not receiving the email I called because they had already taken the money. I sat on hold for 20 minutes and hung up and just called the next day. The representative said she'd send me a new shipment confirmation.

I didn't get one but I was not in the mood to cuss anyone out so I waited.

After 2 weeks, I received an email saying a portion of my order couldn't be fulfilled so I would be refunded. What portion? The sleeves? It's a jacket. The item isn't marked out of stock nor on backorder. Also, how was she sending a new shipment confirmation email when the item is out of stock..

I called to see when I would be receiving my refund and was told 2-10 days. So I ask 2-10 days from the day you guys took my money and pretended like you had this item in stock or 2-10 days from when you guys fessed up to never having it, of course the latter.

It's been 3 days since they emailed me and on the 10th day, I'll be d****d if I don't see my money.

Quick to take money but not give it back? I don't think so.
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Don't order from here unless time is not an issue

I placed my order on black friday and had selected 3 day shipping. However, one item had the tag that it could not be shipped out any later than December 4th. I received my conformation email and was just waiting on the shipping conformation. Once the 12th had rolled by had not received my package nor the shipping conformation I decided to contact customer service and they informed me that one of my items my items was on backorder (total BS the item was in stock the entire time according to the website) but not to worry because one of my items had a special shipping date, the one I listed before, saying it could be shipped no later than the 16th. What!? I understand being back up a few days and even then inform the customer of what is happening. However, two weeks is just unacceptable and unprofessional. Hoping I actually receive my items before Christmas although I won't be surprised if they don't. Long story short if you actually have a date you need your stuff by don't ever rely on this company.
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Avoid Them If You Have Time Demands

I ordered items on a Weds that I needed by Sat. There were multiple shipping choices. It was before noon, so I chose 2-day shipping. I didn't receive a confirmation of shipping until 30 hours later and noted that goods would not arrive until Mon. I called customer service who basically said that "technically we are right and you are wrong." Not good choice of words in that situation. I wanted to cancel order, but they said too bad that goods already on the way and can't stop the FedEx machine. I looked at how to return goods, but those needed a form to be attached else they would not refund all money. Since items are gong to a third party's address, that one won't work either. Overall, a bad experience in trying to order with respect to a timeline, in having order filled and shipped in timely fashion, and in getting help from customer service to find a solution. I won't do business with this firm EVER again.
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Nice products, affordable, and great people

I read reviews before order and was extremely nervous but decided to try it myself. Thankfully I did, so pleased with my products. Ordered multiple items including hoodies, hats, and bags from an assortment of teams. First part of order came in 3 days later. Due to only getting half I called customer service and they searched my order and informed me of where the other part was being shipped from, when it would arrive, and were beyond kind to me. Great for Christmas shopping!
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Stay away from this company. Hope you are smart enough to read reviews before shopping. Unfortunately I did not do that.

Paid for a jersey to arrive next day. This is the third day, and still hasn't come. I called to ask if I could at least get my refund for the 'next day' delivery and was told, "I'll make a ticket and let you know". STILL NO WORD! STAY WELL AWAY FROM THEM. There are plenty of other great companies out there. M
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Satisfied Customer!!!

Very Surprising to see all the negativity and bad reviews about this company!!! I had no problems at all!!! I got what I ordered, I got the free 3 day shipping which saved me about $40!!! I received my Nike Elite Jersey even before it was scheduled to come!!! Plus it came with a $10 off my next purchase of $50+. Can't beat that, and I will defiantly do future purchases with Footballfanatics!!!
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ONLY GOOD FOR TRADING IN USA OR UK.

Nice pictures of clothes but once you receive them 2 months later when you paid for a 3 day delivery, you'll notice they look very different from the ones advertised on their website. My friends in the UK and the US said they're not exactly on time but close enough. If you stay outside the US then buy and expect to wait like everyone else's reviews on here and expect a different product.

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Footballfanatics is ranked 3 out of 3 in the category

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