Not only do they not allow returns, their policy is not posted or mentioned anywhere in the store prior to any purchase. More frustrating then even their unfriendly return policy was their service!
The young girl was so intent on just spraying everyone of her favorites on a paper strip she ignored our explanation of the type of fragrance we were looking for. In addition she could not tell us the price of anything she was showing us. When pushed she would scan it in the register to find the price for us. After our final selection we asked if there were any gift sets. She yelled across the store at her manager who looked to the floor under the register and then back to us almost as if he were deciding if he were going to tell us or not. He finally said yes, she looked at us and said yes. We had to ask twice to see the gift set! When we asked how much she said only $5 more than the bottle alone and ultimately charged us $10 more as she really didn't know the price once again.
She now said if we made a second purchase it would be anywhere between 10-40% off, of course we took the bait asked for a favorite stand by fragrance and she quickly quoted us only $10 off - this was an $80 bottle of perfume. This was the one we tried to return the next day and were told we could not. Not only was the packaging not opened but it was less than 12 hours old.
I spoke to the manager Mehdi, who was even less understanding. I told him it was sad that knowing I would never be back that to him losing only one customer in the realm of all the other unexpecting customers he could care less. He said nothing.
i order perfume for a present, on the 22nd june now the 7th july still hasnt come,and now been told by the hut i have to fill in a decleration form and send it back to them before they can trace the delivery or refund , this company is slow to reply, and not supply goods ordered i think im in for a long battle, and wont ever supply the carrier or post service they use, so i think i will be giving this site a miss in future
crisith found this review useful
I liked a lot the perfumes they offer but i do not know its smell for sure.
But my comment that they did not provide the shipping price for international region to know how much the product will cost me as shipping price affect my decision.
To reply as a company, please sign up here.