Fragranceexpress reviews

Fragranceexpress reviews

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5.2
from 0 - 10
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Ships the wrong product, doesn't care... and besides it smells like a fake

I ordered Gucci pour homme 1 (square orange bottle) from them and they shipped me Gucci by gucci instead. I called them, sent emails through their contact form, several emails, I made a PayPal complaint, escalated it to a claim to get my money back... NO REACTION.

They just don't care. And the perfume they shipped me smells ugly, like some alcohol and oils... not like a fragrance at all. And not like a Gucci by gucci I smelled in a proper store (although it resembles it).

DON'T EVEN ORDER FROM THEM! Piece of advice... Or at least pay via PayPal! I tried them because they pretended to ship a very rare perfume but in the end it was all a lie!
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If you Dare...

I ordered 12 botlles of aftershave. Several bottles leaked in transit due to loose screw tops. I called FE and they agreed to refund value of three bottles. Luckily I used Paypal. I had to file a claim 12 days later after major runaround. They had no intention of refunding. I should have known better...they answer their 800 number with "hello", not "Fragrance Express, can I help you?". The people who answer their 800 number sound like they are expecting the IRS to be calling. Never again.
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A great dealer - good products!

Shippes worldwide. Got a hold of a rare, limited edition perfume.
Wrote a lower value on package, arrived after 8 days - not bad from USA to Europe!

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Fragranceexpress is ranked 12 out of 15 in the category

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