I ordered Gucci pour homme 1 (square orange bottle) from them and they shipped me Gucci by gucci instead. I called them, sent emails through their contact form, several emails, I made a PayPal complaint, escalated it to a claim to get my money back... NO REACTION.
They just don't care. And the perfume they shipped me smells ugly, like some alcohol and oils... not like a fragrance at all. And not like a Gucci by gucci I smelled in a proper store (although it resembles it).
DON'T EVEN ORDER FROM THEM! Piece of advice... Or at least pay via PayPal! I tried them because they pretended to ship a very rare perfume but in the end it was all a lie!
I ordered 12 botlles of aftershave. Several bottles leaked in transit due to loose screw tops. I called FE and they agreed to refund value of three bottles. Luckily I used Paypal. I had to file a claim 12 days later after major runaround. They had no intention of refunding. I should have known better...they answer their 800 number with "hello", not "Fragrance Express, can I help you?". The people who answer their 800 number sound like they are expecting the IRS to be calling. Never again.