Fragrancenet reviews

Fragrancenet reviews

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FRAGRANCENET NEED TO IMPROVE UPON THEIR CUSTOMER RELATIONS!!

I placed my order on-line on 7/3/14 without having read the customer reviews about this company. After reading some of the comments and being a first time customer from the UK , I must admit to being rather alarmed and I started to worry that my order would not arrive. After a couple of weeks with no communication from the company, I sent an e-mail asking if they could advise as to when I could expect delivery of my order. I received no response whatsoever but thankfully, on 4/4/14 I received my order which was in perfect condition and well packaged. The perfume smells authentic and the boxes are in perfect condition. I would urge the company to review their customer relations policy as it leaves a lot to be desired and customers need to be confident that their enquiries will be answered in a timely and satisfactory way.
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Great company.

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Fakes and not very good ones

So disappointed MY INSOLENCE by Guerlain was a fake and so were my 2 chanel products for the skin, very poor behavour. Dont trust them
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Definitely NOT what I paid for

Many people have a signature scent, mine is Chrome (Azarro). I always get compliments when I wear it and was excited that I could get a large bottle (6.8 oz) at a very low price. Using a coupon to get another 21% off the already reasonable price, I was very happy for the amount of money I paid. However, I just opened up the box today (shipping was fast-only took a few days) and a very stale odor greeted me through the cardboard. In addition to that, I couldn't smell the cologne when I placed the spritzer close to my nose. Normally, Chrome has an obvious scent that you can pick out even when the bottle is several inches away from your face. When I sprayed my wrist, an unusual bitter smell replaced the expected fresh and clean cologne. After a few minutes, a slightly sweet almost perfume-like smell replaced the weird bitter one, completely different from Chrome. While I got 2 large bottles for a REALLY cheap price, this is definitely NOT the cologne I had ordered. I normally wouldn't complain, but this doesn't even smell good. I want to return the products and get a full refund, but based on the other posters' experiences, that's most likely not going to happen.
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Appalling - Dont order from Fragrance.net!!

I have ordered prescription youth eye cream from Fragrance.net for many years. I tend to order 2 or 3 pots at a time given that this 'company' is in the USA. I finished a pot and duly opened another (one which I ordered about 4 months ago). The cream inside was found to be of a rubber consistency and had clearly dried up. The second pot was beginning to go this way but at least I could apply it to my eyes even though the consistency was far thicker than normal. I emailed Fragrance.net to inform them of this and offer to return the aforementioned eye creams. IT TOOK THEM 4 DAYS TO REPLY AND WHEN THEY DID THEY MERELY SAID, AND I QUOTE....In response to your e-mail, we must be contacted within 30 business days of your purchase for returns or exchanges. THEY OMITTED TO OFFER AN APOLOGY OR INDEED OFFER TO REPLACE THE EFFECTED EYE CREAM WHICH IS TOTALLY UN-USEABLE!!!! I am appalled at there dismissive attitude and total lack of customer care/support. DONT ORDER FROM FRAGRANCE.NET!!!!!
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Great price great product

Though my product doesn't "look" identical to the color of the smaller original bottle I once bought all the 3 products smell amazing and are a reasonable price.. I really don't see why everyone is so negative
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Perfumes are a fake at Katie Prices's boobs

Got took in by the low prices and ordered a perfume. Waited over 3 weeks for delivery and when it finally arrived you could tell straight away it was FAKE!!! I have used this perfume for years so I knew from the box it was fake. The box was thin and tatty and the inside was not black, like the real one and it had a horrible smell. It was not worth sending it back so I threw it in the bin. DO NOT BUY FROM THEM and ignore all the good reviews on here as I am sure they are from people who work for the company.
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Fakes are bought in NY and sold on the web

Thanks for all the reviews. I was skeptical about purchasing from this company due to all the fake perfumes coming out of NY. I will have to stick to buying from known retailers and just pay the premium price. Its worth it when you at least know your product is authentic.
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Terrible Customer Service

After placing an order, no updates from fragrancenet for 8 days. Finally decided to call them. The rep told me skincare and makeup takes longer to ship. I would have to wait ANOTHER week. Which would have been no problem if they stated that on the site. The rep then begin to lie about the order date. I requested a manager, she hung up the phone in my face. I called back again. Another person answered and said there was no manager. She went on to say fragrancenet.com get so many complaints but there was nothing she could do.

I requested that the order be cancel. Still haven't heard back from fragrancenet.com. This was my first and last time ordering from fragrancenet.com.
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Wow after reading all the reviews,,

I'm sorry to those of you who all got shoddy product.

I thank you for the tip I figured it was too good to be true.
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Worst Customer Service!

After waiting 10 days for their "prompt" shipment, a bottle of Pierre Cardin arrived with a broken cap. It was clear from the careful packaging that the breakage must have occurred before it had been shipped. After ignoring both emails, I called their "customer service" department, whose rep told me that she'd email me a shipping label, and a refund, but only after they received back the shipment. So, another unnecessary delay is forthcoming from this company. They've managed to now inconvenience me twice. There will never be a third time!
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$$$GREAT PRICES$$$

I live in Australia and I have used FragranceNet three times, and I have not had any trouble with my orders. FragranceNet have really good prices, with another 15%-20% off as well using there coupon codes. Like I said, I have ordered 3 times with no problems. I had to wait about 10 working days with each order, and had to pay $35 for delivery but they arrived well packaged and all were 100% authentic. I will use FragranceNet in the future.
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No problems

Only bought two fragrances. One was New West by Aramis, the other was Pour Homme by Versace.

Both I had purchased previously from Macys, and hence was familiar with. Neither were fake. Both were boxed and packaged (no tampering... completely new). Only slight qualm was a that the Versace boxing was slightly banged up a bit.

Overall, no issues. Basenotes, an independent online forum/site for fragrance connoisseurs, also has a thread on its site in which the consensus is that they are legit retailer and do not sell fakes.

They do take pretty long to ship though.
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authentic products for great discounted prices!

A little lengthy, but you'll understand why @ end. Hubby LOVES T.Mugler Angel, but hates dept store prices. Found Fragrance net.com and placed order w/o reading any reviews-didnt occur 2 me 2 do so until after order placed & $ spent. Here is my experience : had an ordering glitch b/cof lg order where order would not process using PayPal?? (Said "unconfirmed address"-couldnt resolve), so tried 2 order using credit card-same issue--hub had 2 call Fnet on phone 2 resolve. They said it was fraud protection 4 them (it was large order). Then hub found reviews, I read them, got worried we were scammed, anxiously awaiting pkg....box ararrived intact, timely (5days), no prob tracking, packed well, even unboxed items had "protectors" on caps to prevent inadvertent spray/leakage. All ordered is authentic, original fragrances, packaging, etc. IDK why neg reviews??? Common thread I see is they are mostly out of U.S. Or maybe from their competitors?? I Will use them again and am thrilled w/purchase-4 stars only due 2 ordering glitch, but customer svc resolved quickly/easily
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Expensive fake perfume!!

Do not believe all you read! Perfumes are not 100% authentic
They are just watered down substitutes total waste of money!! Fake!!
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Great company.

Great company.
You can recover some of your money spent for the purchase. To do this, follow the link and register online Extrabux
Cash back 6% http://www.extrabux.com/r/525e6bcc40
Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from Extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account!
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Ordered many of times

I have read nothing but negative reviews! I have ordered high end parfums 4 or 5 times from them, and the only thing I can say is they do take approx a week or so to arrive! Besides that they have been great! I have compared them to the ones I purchased at Macy's and there is NO difference, besides the price! I will continue to order from them!
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Deceitful about authenticity of product.

I ordered "Maja" soaps and body lotion. In no way, shape, or form were they the same as the Maja soaps that I bought years ago. These soaps do not look or smell anything like the soaps that I still have that were made in Spain. Could it be because these were manufactured in Mexico? What a disappointment! I think the country of origin should be listed with the products.
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Don't know the difference between shampoo and conditioner

The description says conditioner, they charge conditioner price, then send shampoo. And because it's a haircare product, I cant even send it back! $70 mistake.
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I'm satisfied legit colognes !!!

After reading all the negative reviews I was apprehensive ready to open a claim and return the colognes. I really don't know why so many negative reviews or maybe I'm Just the lucky one. I purchased 2 hi-end man colognes, I gotta tell you they are legit and I love them. I have to agree delivery is a little slow (it took one week for delivery)but if you pay 10$ is faster than the free delivery offer. I really don't have any compains others than delivery but I didn't care waiting for a whole week. Other than that i'm happy with my colognes and will purchase here again. Hope everyone have the same luck as I did. :)

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Fragrancenet Details

About this company

Find discount perfumes, discounts on leading brands of cheap women's perfumes, men's colognes, skin care and hair care products.

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Fragrancenet is ranked 24 out of 24 in the category

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