Poor customer support
I was out shopping for 4 shell providers one day and one that I picked out of a huge list was FreeBSDShell to host 1 of my 4 accounts. With all the providers I selected I had a great experience with the exception of FreeBSDShell. I set up my account and processed my Paypal payment and thought all was good. About 30 mins later I got a bunch of emails telling me my subscription to their services had been canceled via Paypal. When I went to the owner/staff to ask about it I was told that I did not provide valid data (my street address, and state) and "If you can't trust us, we can't trust you.". I was like ... OK well I'll just go back and fix the data and get things on their way. But when I tried to login it said my account did not exist. I was confused but understood that this was a way to weed out people trying to rip them off. So I went on to recreate my account with the valid info. Then it told me that my email account already existed in the system so I couldn't! I talked again with the staff/owner and was told the following...
"We have declined your account Arvo, and refunded your money.
Due to a false sign up at your first sign up attempt. The event of being evasive at signup or not truthful at signup is something we take serious."
At that point I was floored that I could be a paying customer one minute and then in the next I would be blacklisted by their site... And it was all because I did not put in my street address... I in no way tried to deceive them or give them false info, I simply did not see the need to give them my personal mailing address to open a shell account with them. During my attempt to create the account over I was using my mailing address as they said I needed to but I never got the chance.
The whole thing was very unprofessional and I was amazed they having any customers with that type of service!
Reply from FreeBSD Shell
We are sorry to see you so upset and bothered Arvo,
But the fact remains, Our support responded to all your tickets in a very fast fashion. We waited for you to correct the issue and you did not. We have great customers and we provide great service to those customers, however, when we get customers such as yourself who are evasive and untruthful at signup, well we really have to ask why. As you admit, you have done the same with other shell providers, those providers are more lax on security and thus probably have more problems with customers as well. We all know that individuals and businesses cannot, and will never be able to please everybody. We are sorry you are one of them.
Also, it would seem unfair to say we have poor customer support based on the fact that you did not read or fully understand our AUP/TOS, and that you must sign up in agreement with that.
You are the first negative review we have ever received that we know of.
Below is the section from the AUP/TOS that was not followed at signup:
6. IDENTIFICATION INFORMATION
You agree, that you as the person legally responsible for use of this account are at least 18 years of age. You agree to supply FreeBSDShell with a current and truthful name, First and Last, postal address and telephone number for our records, and you have a continued obligation to keep this information current, truthful and accurate. You also agree that you are an authorized user of any credit card and PayPal account that you supply to us and agree that we have an obligation to fully investigate any possible fraudulent credit card or PayPal use.
FreeBSD Shell