je ne conseillerai pas ce site car ma commande ne correspondait pas à la photo requise sur le site, de plus j'ai eu la mauvaise surprise de devoir payer 40 euros de frais pour récupérer mon colis, ainsi une tunique à 60 euros m'a coutée 60 euros de frais de port......génial......
I bought a dress and did not get a confirmation email so I emailed them. They replied that my order was processing and would send a confirmation email ASAP. A week and a few days later I did not get anything so I went to the online shop to track my order, turns out they cancelled it without notifying me. I had to call them to find out what was going on. Apparently the order ran into some problems and they could only place the order for me again. I needed that dress in 3 days but due to the lack of express shipping option for international orders, this was impossible. I wish they would at least have notified me that the order was cancelled so I could place the order again early.
So disappointed with the horrible service for online orders!
A year ago, an order of 3 items never arrived. When I called, I was assured that I'd be reimbursed for the lost order and re-purchased the 2 items that were still in stock.
However, a new charge of the full amt of the lost package appeared on my cc statement 3 months later! I spent quite some time on this issue and my cc company removed the incorrect charge.
Unfortunately, I still do like their clothes and thought they just had made this one time mistake… So, I decided to try ordering online again but the order was cancelled. Two months ago, after I called customer service, Alexa from collections called me - she just started scolding me about how I owed them money and shouldn't have contacted my cc company. Yikes! I did explain what happened and she said she would look into it. I asked to call her back when I had my statements in front of me and wasn't at work. I called her three times during her business hours and never received a call back from her.
I emailed customer service on the FreePeople.com website and never received a response.
Horrible customer service to a long time customer!!!
When they're good, they're great -- but unfortunately that's pretty rare. I can understand the high prices -- that's what you pay for the work that goes into finding all these unique pieces -- but I'd say in my experience about 30% of their stuff is really poorly made, about 10% or less actually looks like it does in the online pictures, and 50% of their clothes look so different from how they're pictured online that I think they took a photo of a different product and then shipped a horrible, ugly, cheap reconstruction in its place. You rack up a LOT of return shipping fees if you order from them online because you have to send almost everything back. Probably about 10% of their stuff I've been happy with, and then I admit I'm really happy with those products. But the rest of the time, Free People is a serious pain in the ass. Nice and helpful customer service, though. Oh yeah and they also take FOREVER to post negative reviews... I suspect they wouldn't if I didn't nag them. They also have staff review the products to bolster the ratings. How is that fair? As if an employee is going to criticize the company product in front of the entire world? Unethical. But necessary because they do seem to try to rip customers off with almost all the products, with the ridiculous online photos and poor quality pieces. Charge as much as you want, but then SEND ME THE PRODUCT YOU ADVERTISED, not some cheap reconstruction that looks vaguely similar. That's not cool.
13th June, I placed an order through payPal for 3x freepeople items in their sale. A girlfriend had raved about their stuff and insisted it would be totally my bag. After looking at the site for hours, I was hooked.
My parcel took about 3 weeks to arrive and just when I'd practically lost hope, it turned up.
The necklace was broken and the t-shirts were just awful; the shape and colours were nothing like the images on the site. I used their on-line returns system and printed out the form, took it to the post office and got my certificate of postage.
I AM STILL WAITING FOR MY REFUND AFTER 10 WEEKS!
I've been patiently calling and emailing almost twice each week and have got absolutely no-where with this. I AM NOT FEELING PATIENT ANYMORE. I've had such varied responses from customer services like: 'your package hasn't been received' , to, 'your refund will soon be processed'.
I last had correspondance with LYNETTE JONES who emailed to ask for my order number and guess what? The order number was in the subject box!!!
Thanks to their shoddiness, payPal will not be able to escalate a dispute as I've passed the 45 day threshold period; this is because I have been assured in good faith I was getting a refund!
This company is smoke and mirrors: looks great on the surface but has no substance to back itself up. It has no customer service department to speak of and a blase attitude towards customer retention - I feel hoodwinked.
I've only ever had one experience of Free People, and that experience was poor enough to render this entire review. I had wanted the Voile and Lace Trapeze Slip for over a year, and being from the UK means it's difficult for me to do so. So when FP launched its UK site, you bet I was pleased - and I placed the order on the £78 dress I'd wanted for so long.
Well. The 'item' took 3 weeks to arrive, and when it did, the wrong item completely had been shipped out to me, much to my sheer disappointment and dismay. Immediately I telephoned them to let them know of the error (calls to the US are expensive also) and the woman I spoke to was very rude and unhelpful. I told her what had happened, and she simply said "....Ooookay then..." as though the problem lay with me, not them. I put the phone down and sent an email instead.
I was told to exchange the item and they'd send the correct one out to me. I specifically told them very explicitly that I wanted the item sent to my home address, NOT my university address as I would be moving out and all mail after move-out day is returned to sender. Apparently this didn't sink in and I got an email from FP saying they'd dispatched the exchange... to my university address.
This added more stress to the pile and I ended up telephoning couriers I'd never even heard of trying to track my package. I ended up sending another email to FP telling them what had happened and I was furious with the service I'd received and at such great cost and stress to me. They then told me they would ship the item out to my home address with no further cost on my part - and this time, things went according to plan.
I love the piece I bought, but something I noticed about it was that it was not as pictured on the website. The piece is a grey/blue coloured slip which, according to the picture on the website, has white lace insets, but the slip I got had black lace instead. I did expect this however, but only because I'd read customer reviews about the item beforehand. This is only a minor nit-pick, and I still really like the slip, but you should be getting exactly what you're paying for and should receive exactly as pictured on the website. I informed the company about this and they offered me a 15% discount on future purchases, but the picture on the website remains the same.
Due to the appalling misconduct of a site which harbours such expensive clothing I cannot recommend FP as a website - especially if you're ordering from the United Kingdom. Maybe I just had an unfortunate one-off experience, though. I can't speak for all their items as I have only bought one, but mine definitely wasn't worth the price, as the material is quite flimsy and see-through. You can find similar items at H&M or even Primark for about a tenth of the price! I would've sent the item back but seeing as I'd gone to considerable stress and trouble trying to get it, I decided to keep it.
Overall, very dissatisfied - But at least I got my item in the end!
When you call about your refund, you don't get much help. They have something called a "smart return" sticker. They claim the bar code would do the trick in making sure it is returned. I returned some adorable Mephistopho shoes for over a hundred dollars. There is believe it or not NO ADDRESS on the return slip. JUST A BAR CODE. . I called them about this. Just like talking to the wall. Literally. I can't believe I went along with this. I should have asked for the address and paid for the return and insured it. No the customer service girl said I didn't need to and said the post office would give me a slip proving that I returned it. THIS DIDNT HAPPEN! I can't Believe I went for this. So all I can do is wait to see if they get it. I have NO proof I returned it. Ill call PAYPAL and see what they say. I hope I haven't thrown away $100. THINK TWICE ABOUT THIS COMPANY. AT LEAST IF YOU BUY SOMETHING AND CHANGE YOUR MIND GET THE !ADDRESS! (If they will give it to you; they are very cagey about this) and insure it. I would not order from this company again. I'll have some sleepless nights over my hundred bucks. YOU HAVE BEEN FORWARNED.
I returned an item on Thursday August 17th and it arrived to their warehouse in S. Carolina on Monday, August 20th. I contacted them 2 days later about a refund, and they told me to wait 5 days for it. I did so, and when I realized my return wasn't processed on August 28th, I emailed the CS again. They never responded. Typical. Either this company is trying to SCAM me out of my $40, or they're ignoring all my emails. Either way, it looks FP is losing business over this and their Customer Service went from good, to downright garbage. I already filed a claim with PayPal and I WILL file a chargeback with my bank if my money isn't returned to me. STAY AWAY FROM THIS COMPANY unless you like the item enough to keep it, or if you have a FP boutique near you, so you can return the item in-store. I'm never shopping with this website ever again!
I really really love all your designs and fashion outfits you put together. Each line that comes out I drool over. I found a local place to buy your Free People clothes and was a bit in shock. Nordstrom Rack has your stuff at hefty prices and thats a discount! Don't get me wrong its not that its not worth it. Its just a bit too much. The quality is great and super comfy. I wish I had all the money in the world to buy all your stuff. For now I pick the pieces that make a bang and buy from discount retailers. I'm willing to bet that if you made a more affordable line you would get more customers. Prices from $20-$60 would be perfect. Also do you use fabrics made in the USA? How much do you concentrate on keeping $$ here in the USA? Organic fabric? Fair trade? These things also will bring more customers. Get on the green wagon and start manufacturing sustainably!
There are a couple boutique stores in downtown San Luis Obispo, CA that carry FP but I feel like I'm missing out on the real experience of a dedicated FP store. I love the brand and now with free shipping on orders $100 and up I will continue to order online but I'd sure love to support our local economy and spend at a FP store here in SLO. Heck, I'd love to work for FP....nearly every outfit I wear consists of a FP item! Please come to San Luis Obispo!
As a guy, I dread going shopping. But Valentine's Day was coming up and Freepeople is my girlfriend's favorite store. So off I went to the Freepeople store. Walking in, I was filled with dread. Yet I left with a bag filled with a cute outfit for my girlfriend which she absolutely loved. Some of her favorite items from Freepeople are their colorful socks and beanie hats, so I picked up 2 pairs of socks and a beanie. I also got her a sweater. The salesgirl were great. They gave me suggestions, yet never hovered, which I really appreciated. I would tell all the guys out there that Freepeople is a great place to shop for your wife or girlfriend. She was very happy when she opened her Valentine's Day present!
I had so much fun every time I shop in Free People store or just float in the BLDG 25 blog. You can always find chic clothes, shoes, accessories with the unique FP style. It's all about good quality, timeless design and ultimate inspiration.
I originally thought Free People wasn't my style until I saw my roommate's amazing looking jeans. This made me re-explore Free People's styles and it's now become my go-to clothing store. Their clothing is perfectly priced for both the design and quality, I have no compliments or regrets of anything I've bought from there. Since wearing Free People, I've converted many of my friends to the brand as my roommate did with me.
Every time I visit my local mall back home, I feel compelled to go into this store. The clothing is absolutely stunning and I always feel like a chic celeb whenever I try clothes on. If you're not into spending over 100 bucks, check out Nordstrom Rack as they've got some deep discounts on Free People clothing.
Anytime I'm looking for something unique and sure-to-stand-out to wear, I check out Free People's line for the season. The clothes are always a bit different, they fit perfectly, and I feel fantastic wearing them. It's nice to know there's a brand that designs fashionable pieces with personality that are comfortable to wear and incredibly high quality. Can't get enough!
I've loved Free People since I first discovered their clothes at Nordstrom. I love the whole family of brands including Anthropologie. I like to think of them as quality, high end bohemian style clothes. I have never had an issue with the clothing as far as quality goes or with ordering/returning items.
I ordered a pair of Charles Albert shoes from freepeople.com and they came in a timely fashion in the correct size. I accidentally made my billing address the same as my shipping address and when I realized the mistake, I spoke to customer service and they happily assisted me to get my proper shipping address. I'll definitely be ordering more from them as the whole transaction was easy, even with my minor error that they helped me fix!
Love the bohemian essence of the brand! It's so unique and gives me great ideas for styling! I also love the fact that Free People carries a wide arrange of products which enables me to always find something new to add different elements to my style.
I love Free people clothing - my favourite in the whole world, BUT I am really unhappy with their customer service. I live in Australia and have had many problems with orders getting lost. Once, the FP website by itself reset my address to my old address. I realised this within 5 minutes of placing the order and contacted customer service. The reply was that they couldn't do anything about it! This is pretty BAD in my opinion!!
Next thing was an order that got lost by the courier; not FPs fault but contributes to the dodgy feeling...
Third thing was an order that was backordered despite showing up as being in stock; 3 weeks later, no update on what is happening despite taking my money...
This is such a shame as I absolutely love the clothes and the quality is amazing.. would love to order again but too scared!!
I love looking at the free people website to create my outfit ideas. The clothes are amazing, the style is inspirational and I always feel comfortable and free. I encourage you to visit their blog and more importantly their easy to use website. Thanks Free People for my clothes and ideas!
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