Front Gate Tickets Reviews 

Horrible service. The first road block is if you ordered tickets online so the computer uses a virtual credit card number for security. Even with your order number, they will not let you proceed with the last four digits of your actual credit card that purchased the tickets. I didn't receive the parking pass and they keep calling them "tickets" (I think this is outsourced to another country based on the two times I called). I have now called twice with little confidence I will get the parking pass, and emailed with them and they were of no help. They gave me a phone number to contact the festival directly and it was the wrong number. I am beyond frustrated with the terrible service.

What an awful and utterly trash customer service. And I'm in this field for a living

So trying to purchase 3 tickets to an event, and receieve a unable to process payment, please try a different card.
So we did
Between 3 of us we tried 5 cards across 3 different people
We tried 2 phones, a tablet and a desktop computer
We tried PayPal and venmo
We tried different login accounts to frontgate
All receive the same error.
Each of us called our banks... No pending or declined charges
Out of ideas, we call the FrontGate customer service.
We explain all the steps we went through
For the next 20 minutes we get asked the same questions we just told them. Did you try a different card/call bank/ different device/try venmo

Out of options. They then proceeded to gaslight us and tell us it was on our end and need to call our bank
It's like they got to the end of their troubleshooting sheet and if all fails send them to bank.

They refused to escalate this to tech to review or to management
They refused to provide a complaints line or contact information

Then I come online to see them flamed constantly by others. What a garbage company
What a disgrace to be Peter Norosky, vice president of customer service.

Massive company owns almost a monopoly on this industry (live Nation owns this) and can't even have a working payment portal or a decent customer service.

Il avoid using them at all costs from here on out

My tickets to EDC were returned without even asking after I booked my flights, hotels and other non-refundable things without emails and updates. No other options were offered.

Front gate tickets.
failed to deliver in customer service. There was a venue.I went to june twenty seventh 26, the whole entry was all the way around the corner and down the street, and I having a ticket could not be sent appropriately or directed to where I needed to be to enter into the venue.It was getting late.I was denied entry or never got to go in because i was on a mission to nowhere for me to enter and the time just kept running out. The ticket is paid hundred twenty dollars we even paid that just to go for an hour or 2 and was not able to be entered in by the staffing agency who were working the grounds telling me I had to go here. Go there and everywhere was the wrong place i was half way down a busy street. So I contacted front gate, told them what had went on as well as I contacted into the horizon. The venue operator and they both put me in the middle. They said it's front gate's responsibility to review and refund the tickets case-by-case they turned me down even after I tell them all the events who would even make this stuff up? incompetent second rate security staff that's who works the perimeter and the gates, they FG should have refunded my ticket because the venue at night was a disaster, unorganized people all buzzed out and directions definitely confusing. I feel they could have done better. In assisting their customer, because the ticket price was over a $100. And I couldn't even get in there. I don't care what time it was or is.As long as I am a paying customer, and there's still forty five minutes left, then.Yes, I want to go in not be told.Oh well were just the staffing agency we cant do anything. FG Transfer business offshore. SO ITs the same ol scripted b.s Do better. I will not support this company for future events.

Would give them ZERO stars if possible. Tickets for Solid Sound festival were not delivered unitl 4 PM on the Friday of the festival. Showed we paid in multiple ways. They responded in the most unhelpful of ways. By the time they sent the tickets had secured another way in and now won't refund. TERRIBLE.

Not being able to login in directly from the main site is dumb. And then when you do login to make sure your payments are set and ready to go, you just get an error message.

All of the main information that you might need to know about your purchase is hidden in the fine print rather than displayed prior to purchase. This obviously creates confusion. I thought I was reserving a spot that was refundable, and to this moment I'm not even clear that it wasn't refundable. But they ignored my wait list request for 2 weeks and then when I message them to follow up all of a sudden everything went through and was all sales final. When I messaged support all they would do was reiterate that all sales were final but failed to answer my questions about when I would receive my tickets so that I might be able to resell them. Just an all around unreliable service experience and frankly shady business practices.

I bought tickets to Beach Life in Redondo Beach and the show started three hours late, and Front Gate refused to refund the tickets. Never dealing with them again. Never buying anything through them again. Absolutely horrible.

Horrendous horrendous company! DO NOT USE!!!! I pressed the wrong button when purchasing and immediately called them to request a change to my payment method, and they absolutely refused, so I was negative $678 in my account and incurred all these overdraft fees. They're gross. WORST company EVER!

Don't expect your request to have a shipping address changed for tickets costing thousands . My Xwife now has my festival passes.

I bought tickets for EDC and picked the layaway option, and I made sure to check clearly that it was layaway. I process the tickets and the next day I check my bank account and I got charged in full. I reach out to frontgate support, but by the time I get a response my tickets have already processed and they pretty much said yeah we know you chose layaway anf got charged in full but its already processed so we cant do anything about it....????? So they can just scam you like that by the way. Thats illegal under Ontario consumer act, so this isn't over yet.

Twice now I've booked tickets through Front Gate, only them to cancel them both times without notification because of "fraud prevention". The biggest problem I have is with their customer service, which might as well not exist when you call up as they say they can't do anything. One of the events was sold out by the time realized and we had already booked hotels and flights. I knew to check on the tickets the second time. Events should avoid using this company.

Went to WWWY. I saw many people saying you could bring in collapsible stools to sit on and I brought 2. At security they told me I could have them. My husband ended up leaving me and I had his room key and cell phone in my bag since we were trying to get through security. We were separated for over an hour. I could find him and I was crying. What really pissed me off is I saw a shit ton of other people who had the exact same stools inside the festival. Do better at making your employees know what can and can’t be brought in. This was so stressful and almost ruined my whole experience.

Huuuge rip off, god awful policies, and horrible customer service as well! I did a layaway plan for once in my life for Warped Tour 2026 A WHOLE YEAR AWAY mind you.. and payed the deposit and first payment, then bills and serious family things came up so I really needed money so I messaged them and asked for a refund cause I was goin through it, but they absolutely did NOT care, said no.. AND wanted to charge me an extra $50 bucks for canceling! Like dude.. the show is literally a year away! I really don’t see why they can’t.. it really showed me they literally just want money and even scam you for it! Never going through them again and you shouldn’t either!

Looking forward to taking My Son to Experience a Band I Grew Up With, Seen the site and Was Excited to Startup with Front Gate Tickets for Many Events to come. First Experience Ordering Tickets for event. Sent the Wrong Dates for the what I purchased. Called Twice and Emailed to have the Tickets Reset to Proper Date. Both Times I Called, they had No Ability to sort out Their Own Ticket Sale. Was given an Event Contact, which went Straight Back to "Front Gate Tickets Support". Didn't Receive changes and was Told by Support "They Have No Control After Tickets Are Sold". Worst Experience Buying Tickets, Wasted Time and Money!!

Never in my life have I had issues with the customer service for tickets, let alone customer service in general. Since November of LAST YEAR I have called and emailed customer service. It wasn’t until last month an employee over the phone simply updated my new email….everyone else said they didn’t know how to simply change the tickets to a different email, didn’t know what I meant (possible language barrier), and 1 person via customer service email I believe was on purpose asking questions in a circle or it was AI. What a mess. Will never buy through Front Gate again.

Never purchasing layaway tickets or any tickets through Front Gate.
When i purchased my tickets for Warped tour, ticket insurance was offered. Frontgate chose Allianz as the insurer. I went to make my claim but i was never given the Policy number so i cannot and Allianz is acting like.my email was NEVER used to purchase insurance. Frontgate customer support (literally named Karen) said that i purchased ticket insurance through allianz not them so its not their problem.
I bought it in my layaway package and they are telling me it's not their problem.
SUCH A JOKE. never doing this again.
oh also the "all inclusive pricing is a lie. Tried to even sell tickets through their exchange.
list a ticket for 120 they add 15 bucks and than the person purchasing still pays an additional 25+in fees
hope they have the year they deserve.

If I could leave 0 stars I would. They are scammers, stay away from this company! I paid 11.50$ for shipping of my tickets, they didn't send my whole order but would keep my shipping cost saying it now includes other services. What a joke, bunch of useless clowns and on top of that scammers

They never mailed my tickets. They printed the label on May 6 for a festival on May 31, and as of May 28 they still have not given the package to UPS. Now I have to got to Will Call. An agent assured me that "there is plenty of time still for your ticket to be processed and possibly delivered!" Complete incompetence.

Double charged me for tickets. Couldnt see the double charge. When I charged back one of the double charges through my Credit Card, they cancelled the tickets I paid for the day before the show. Joke of a company.