Frozen Reptile reviews

Frozen Reptile reviews

Good
8.3
from 0 - 10
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Review by confirmed purchaser

Excellent prices and service

Excellent communications very happy with service
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Review by confirmed purchaser

All goods very very well packaged and of good quality

The ordering process was quick and easy and they have everything I need in one place. The option to add delivery notes meant that the goods could be delivered in my absence which is very important. All in all just what you want a quick and easy shopping experience that delivers the goods.
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Review by confirmed purchaser

very good i will use them again

well packed and on time
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Review by confirmed purchaser

Dodgy Delivery Experience

The prices are competitive and the product good. I was also impressed by the delivery info (texts to say when it was due and an on-line tracker system) but unfortunately it fell at the last hurdle as the parcel was left somewhere, apparently signed for by someone unknown to me, and I only discovered it by chance. Hopefully the product, not frozen on receipt, has not been spoiled. The parcel was not marked as frozen either, which might have alerted whoever received it to get it in the freezer ASAP or to contact me. I tried to contact the company about this issue a week ago but have not received a response from them as yet. Shame really as I was otherwise very pleased.
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Review by confirmed purchaser

fantastic products and service

I'm very happy with the products and service i received from frozen reptile. My order arrived well packaged with everything still frozen solid, and the dry ice still working its magic. The variety frozen reptile offer is fantastic, the size choices are brilliant, and they stock some of the more unusual items, its the first place I've seen frozen rabbit pinkies for example.
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LOWEST OF THE LOW...

You cannot get lower than this company's communication skills as they do not exist. PLEASE DO NOT USE THEM! You have been warned...
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Review by confirmed purchaser

Iced Mice

I would recommend Frozen Reptile without hesitation. The order was received as promised the next day, well packed in a frozen condition. Also great value for money.
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Review by confirmed purchaser

Just perfect.

What can I say used to by what I could where I could and get charged all kinds of price and some of the food was under weight and not the best. Now I go on the net put my order and it's there. Great price, the size and weight you order and looks so good I could eat it myself. Joking aside just highly recommend Frozenreptile.co.uk
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UNACCEPTABLY BAD EXPERIENCE AND TOTAL LACK OF COMMUNICATION...

I would strongly advise anyone contemplating placing an order with these jokers that they DO NOT! They are uncontactable by phone and email, having lost count of the amount of phone and email messages requesting help with my order. Please read the other negative reviews which cement my comments and DO NOT USE THEM!! That is all....
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Review by confirmed purchaser

Prompt reliable service

Arrived on time, animals looked healthy and totally frozen, no complaints will no doubt be buying again.
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Review by confirmed purchaser

Top Class Frozen Chicks and mice

Easy to order, cheap price, good information re delivery date and 1st class chicks and mice. Thankyou
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Review by confirmed purchaser

Great fast delivery. Excellent variety.

There is a wide variety of frozen food to choose from. Easy to identify size. Fast delivery.
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Review by confirmed purchaser

Amazing purchase!

I have looked around so many website to find good deals on frozen reptile food and frozenreptile.co.uk has delivered satisfaction! I had ordered close to 200 frozen rats and it was delivered the following day at my work place. I had a dinner appointment that evening so didn't get home until late evening and the rats were still frozen hard as rock keeping the freshness. will definately buy from them again and highly recognment their services.
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Review by confirmed purchaser

great easy to use service.

It was so easy to get exactly what I needed from frozen reptile, the sizes and the amount. Was just like going into an actual pet shop but without the hassle.
The delivery service was also good, i didn't have to stay in all day as I had a text an hour before delivery & it was like the mice had just come out of a freezer & the packaging was really secure.
Thanx frozen reptile.
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Wrong order and no response to emails or phone calls

i got a wrong order and have emailed multiple times, called many times and says nobody there and left numerous voicemails

DO NOT USE THIS COMPANY
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Review by confirmed purchaser

My cat loves mice from frozen reptile.

My 3 year old abyssinian loves the mice from frozen reptile. She is on a totally raw diet and she has a couple of mice twice a week. She would eat them all the time but she needs a variety. Ordering from frozen reptile is so easy and being able to choose the delivery day is great. I would recommend them to anyone who needs raw food for their animals.
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Review by confirmed purchaser

Total lack of communication.

Site promises notification of delivery time, despite 4 emails and quoting my order number I could not even get a reply telling me the delivery day.
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Review by confirmed purchaser

not great really

Had to wait ages then got promised a refund on the postage and packaging so when i asked for this apparently they didn't tell me that pretty rubbish really and not reliable plus the the frozen rats was very frost bitten
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Review by confirmed purchaser

Really bad service and communication

I sent an order back because it was frozen mice and I paid for overnight delivery and it was 2 days later it was delivered and it was not that cold that was on the 11/03/2014 it's now the 24/03/2014 and I am still waiting for the money to be paid back to me and they are not even answering my emails so I am going to my solicitor

frozenreptile.co.uk Details

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