Its not Furnishos fault that the delivery people they rely on told a fib that nobody was in my house, which actually there was all day..
Product arrived safely and in good condition, i'm very pleased with the bed... just in case I didn't see it, but you have to order before 2 to get the next day delivery...
I will be buying a sofa from this company soon... highly recommend it...
Just bought 2 bar stools from Furnisho. Thought they might be rather flimsy as they were about 1/10th of the price of similar styles elsewhere but they're really good and sturdy. We had to wait a couple of weeks for stock to arrive but once Andy rang to say they were back in stock, they were delivered within the week. Really good quality and service.
Thank you very much! You did a great job
Brilliant service arrived next day unfortunately missing one screw but quick phone call and missing screw was dispatched immediately and arrived through letterbox next morning will definately use again had ordered recliner swivel chair, so pleased will be ordering another next week
The stools were low cost, however despite this we would not expect to recieve a product of such inferior quality. They were simply not fit for purpose, arriving with marked seats, rusty frames and broken components. We waited 14 weeks for delivery and were left trying to source 12 stools from an alternative source a week before we were due to ship them to Milan for a trade exhibition which was not an easy situyation in which to find ourselves.
We understand that these were made in China and shipped over here, I would urge you to do better checks on your suppliers and the quality of the materials that they are using, in addition to checking them for quality prior to shipping them out to your customers, how they could have left your warehouse for us in the condition that they were in is beyond me.
<private data removed>, of your customer services team was polite & easy to deal with when I highlighted the issue to him providing no argumnets to my request for a refund.
No problem ordering or receiving goods when told they would arrive however sofabed packaging was quite damaged on arrival which to be fair could probably happened in transit. I did sign for goods but upon opening found two small tears on my faux leather sofabed. Did not have chance to check before delivery driver left and was told by him he was not supposed to carry goods in but as I was female on my own he did bring sofa inside the house door for me and then promptly left. To be honest I couldn't be bothered with hassle of contacting furnisho about damage to sofabed and as it was in area not really seen I did not contact them so cannot comment on their after sales service.
Great prices plus free fast delivery and great customer service, we bought a faux leather sofa bed, upon delivery the box looked a little battered but hey i wasnt buying the box, upon opening the box well packaged and the sofa bed looked better than the pictures..Hmm no leg's phoned them up quick answer check pocket under sofa for leg's checked still no legs phoneed again fast answer explained they took item number and pronised to post them out to me next day delivery, next day comes and so does the missing leg's..Very helpful and polite customer service seemed very apologetic and eager to please and the missing legs are the only reason they dont get 5 stars..
would deffo use again and again..
Was delivered incredibly quickly which I was very impressed with.
The sofa is incredibly uncomfortable and poor quality, however it is for my office so looks nice which is all I wanted it to do.
But as a sofa bed I wouldn't be sleeping on it anytime soon!
We bought a sofa bed and comparing with others competitors, we recommend Furnisho. From all the articles advertised in the site they have the best value-price relation. The delivery is super fast. The only step-back is not having all the article available, some of them were out of stock.
The sofa bed we bought is excellent and I recommend it for all.
the base of chair and foot stall were both damaged but took photos and sent photos via email after a couple of phone calls and e mails was sorted and I ended up keeping the chair at a reduced price. Now very happy.
The order arrived in record time, received it the following day. Everything was nicely packaged, nothing damaged. Love the chairs I ordered, they are so roomy, and very comfortable. They have that contemporary look that goes well with any decor.
Would not hesitate to order from them again.
This was the only place on the Internet where I could get this colour recliner from (red) it is perfect perfect price the quality was first class and the delivery even the delivery man was helpful could not have asked for more thank you ever so much will be shopping on this website again
I bought a massage chair and a footstool. Everything was great but the footstool was chipped a bit. I would not be able to check this at delivery and it wasnt big enough for me to call complain and go through the hassle of changing it. Having said that, furnisho should put in more effort in their quality control so this does not happen
Product arrived later than date given..also stool base was damaged three times!.. However the base was delivered quickly was disappointed I had to order base three times before I recieved an undamaged one..I would definitely think twice about ordering anymore goods with this company
I did not give it 5 stars Because the package arrived damaged with missing screws
I ordered 4 eames eiffel chairs last may from Furnisho. The price was fine, the delivery time (to Denmark) was also fine. The chairs when we first recieved and assembled them were great, until about 2 months ago....... Very slightly there started to appear a tiny crack in one of the chairs. The crack got steadily larger, then 2 of the other chairs started to develope the same problem.
When i contacted Furnisho about the problem, their answer was that we had misused the chairs, if sitting on them whilst eating is misuse then we are guilty....
I offered to return the chairs so that they could see the damage was not caused by misuse, but strangely the company was not interested in that and blankly refused to investigate the problem.
Quote "Following our review, taking into consideration the time that has elapsed since the original purchase, we unfortunately would not be able to provide replacements under guarantee as it will not be possible to determine how this issue has arisen".
At this time the chairs were only 8 months old............
So in my opion a very poor product..........
I ordered an ottoman storage bed and mattress from Furnisho direct rather than through eBay. Transaction was easy. I ordered together so I would only have to wait in one day. I received a call from them immediately stating that the bed was ready for next day but the mattress not, it would be the day after. Not wanting to wait in twice they arranged for the bed to be delivered the same day as the mattress.
Be aware, the delivery guys really only deliver to your door step like it states on their web site... my products were extremely heavy and being female in the house on my own they had to be left in the hallway and the driver wasn't prepared to wait for me to check the goods so was a bit concerned if the goods were damaged as the web site said to sign for goods as faultly otherwise you wouldn't be able to return - luckily no problems and everything was ok, even though some of the boxes were ripped open!
Really pleased with the ottoman bed and dellighted by the fact it had a base, which many don't seem to come with. Fairly easy to construct, would have been easier if it wasn't for a very badly fitting allen key but we managed and had another of our own to make it easier. Really pleased with quality of the mattress. Very good value for money. Would buy from them again.
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