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Fusion For Business Reviews 

510
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for offering helpful advice, guiding them patiently through the choices, and securing competitive energy deals that save significant money. Consumers consistently appreciate the professional, friendly approach and the smooth process experienced when setting up new business utility contracts. Some reviewers were not happy with the post-contract communication, noting that responses were extremely slow and lacked any meaningful resolution. A few other people also felt that follow-up support fell short once agreements were finalized, mentioning persistent issues with customer service. Additionally, some individuals encountered unexpected call volumes or difficulties during the transition phase.

What people talk about most

Service

Consumers find service to be positive, highlighting professional support from knowledgeable staff who provide... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are extremely... See more

Price

Reviewers mention positive feedback about price, highlighting remarkably affordable energy quotes,... See more

Value for money

Customers consistently note positive experiences with value for money, expressing deep satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful and keenly priced energy quote. I always set a spreadsheet sheet that includes standing charges and price per kWh. This allows me to make accurate comparisons against different useages.... See more

Company replied

Rated 5 out of 5 stars

Lawrence Lochrie didn't give up when I kept ignoring the calls from an unknown number! I'm very glad I eventually picked up. Lawrence was extremely helpful, took the time to understand our business en... See more

Company replied

Rated 5 out of 5 stars

Mark Sumner, my contact at Fusion, was totally professional in his approach to our enquiry for energy supply tariffs. He gave me information about the supply business that I was not aware of which he... See more

Company replied

Rated 5 out of 5 stars

Just transferred over to Fusion. David on sales was excellent, nothing was too much trouble. have saved the company money on the energy bills, best deal around. His knowledge of the Energy Industry... See more

Company replied


Company details

  1. Energy Equipment and Solutions
  2. also in
  3. Utility Contractor

Written by the company

At Fusion For Business, we believe in the value of genuine human connection - people doing business with people they trust. Navigating the energy market can be complex, which is why we make it our priority to ensure you feel supported, listened to, and confident in the choices available to your business. We manage a wide range of business solutions on your behalf, from energy procurement and account management to revenue recovery and claims processing, helping to simplify what can often feel like an overwhelming process. We understand the frustration many businesses face when their essential energy needs are overlooked or underserved. That’s why the dedicated team at FFB works as an extension of your own - partnering with you to provide solutions that improve TODAY, ongoing support to prepare for TOMORROW and rectifying any wrong-doings of YESTERDAY to create real value for your business. Our goal is to empower you with clear guidance, honest advice, and a service built around relationships, not transactions. We want you to feel informed, and part of a supportive community that believes in doing things differently - so you can focus on what matters most: delivering exceptional service to your customers and growing a successful business.


Contact info

4.8

Excellent

TrustScore 5 out of 5

510 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(510)

126 reviews in the last 12 months

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Rated 5 out of 5 stars

kept me informed

kept me informed, understood my needs and the 4 yr contract is what i wanted - well done

November 3, 2026
Unprompted review
Fusion For Business logo

Reply from Fusion For Business

Thanks for taking the time to leave a review Anthony! We're glad we could help, and look forward to continuing to support you with your energy needs.

Rated 5 out of 5 stars

Received excellent help from Sam…

Received excellent help from Sam Jackson. I've just taken on a premises for my small business and needed to quickly secure a better energy deal. Sam talked me through the process, kept in contact and secured quotes. He was then able to take the reins and communicate with all involved so I didn't need to. Would recommend.

October 27, 2026
Unprompted review
Fusion For Business logo

Reply from Fusion For Business

Thanks for your feedback Clare. We're really pleased Sam could make the process easier for you. We'll be sure to pass your kind words on, and wish you all the best with your business!

Rated 5 out of 5 stars

Excellent experience

A very professional experience, our contact John (Ballo) has been extremely helpful and friendly the whole way through the process.

October 29, 2026
Unprompted review
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Reply from Fusion For Business

Thank you for taking the time to leave a review Gaynor! We're glad John has been so helpful throughout. We look forward to continuing to support you with your energy needs.

Rated 5 out of 5 stars

I initially contacted Fusion for…

I initially contacted Fusion for business to help find me a better deal on my energy standing charges in a Business unit that I had moved into,I was initially surprised and impressed that a lad called Ethan called me at approx 20.00 to introduce Fusion & discuss my requirements.
I had 2 main costly issues, 1/ a 3 phase incoming supply that was a gross over supply for my requirements which had high standing charges, 2/ HHrly meter that added charges to the already high standing charges, Fusion used their expertise to provide guidance and give me a starting point to try and reduce these significant costs.
I felt a real effort was put in by the Fusion Team notably with Abby Sonnenfield putting her shoulder to the wheel to get stuff done & Lewis Wilkinson who was always available/call back to answer any queries, I felt that they both demonstrated a great level of customer service, industry expertise and knowledge, well done & thankyou all at Fusion and especially you both.

October 28, 2026
Unprompted review
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Reply from Fusion For Business

Thank you for taking the time to leave a review. We're really pleased the team could help you with your energy costs and provide the support you needed. We'll be sure to pass your kind words on to Ethan, Abby and Lewis!

We look forward to continuing to support you with your energy needs.

Rated 5 out of 5 stars

Amazing service from Leah

Amazing service from Leah, even solve the problem out of the responsibility. This is really solve a big problem with my electricity bill pelnelty. Many thanks is not enough. Highly recommended.

October 22, 2026
Unprompted review
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Reply from Fusion For Business

Thank you so much for your review! It's great to hear that Leah from our Customer Care team went above and beyond to help you. We look forward to continuing to support you as your energy partner.

Rated 5 out of 5 stars

Very efficient and helpful agent.

Very efficient and helpful agent who seemed to care about getting the best deal for us.

October 24, 2026
Unprompted review
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Reply from Fusion For Business

Thank you for the 5 stars, Paul! We're really pleased you're happy with the support you've received. We look forward to being here for all your business energy needs.

Rated 5 out of 5 stars

Lawrence Lochrie didn't give up when I…

Lawrence Lochrie didn't give up when I kept ignoring the calls from an unknown number! I'm very glad I eventually picked up. Lawrence was extremely helpful, took the time to understand our business energy needs and to advise on the best deal for us. Thank you, Lawrence!

October 23, 2026
Unprompted review
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Reply from Fusion For Business

Thanks for taking the time to leave us a review! We're so pleased to hear Lawrence provided such great service. We look forward to continuing to support you with your energy needs.

Rated 5 out of 5 stars

Keeping energy costs down

Fusion For Business has been our energy broker for a few years now (having never used services like this previously!). We have found that this has simplified the process for our business a great deal, saving a lot of time and effort. Most recently our account manager, Kyle Gill, has been helping us to navigate the anticipated rises in gas and electricity charges. Like any business, this has been critical in helping us to try to keep costs under control. Many thanks for your help!

October 23, 2026
Unprompted review
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Reply from Fusion For Business

Thank you so much for your review! It's great to hear you're happy with the service you've received from Kyle. We really appreciate your continued trust in us and look forward to supporting you with your energy needs for many more years to come.

Rated 4 out of 5 stars

Our charity was looking for alternative…

Our charity was looking for alternative quotes for electricity and was made aware of Fusion. Represented by Fraser they struck the right balance between speed efficiency and understanding of our situation. Although we decided to continue with the existing supplier we would certainly consider Fusion for future quotes

October 13, 2026
Unprompted review
Fusion For Business logo

Reply from Fusion For Business

Thank you so much for your review Mike! We're really pleased to hear Fraser was so helpful and took the time to understand your charity's needs. We appreciate you considering Fusion For Business and hope we get the chance to work with you in the future.

Rated 5 out of 5 stars

Ease of moving our business to another…

Ease of moving our business to another company guided by Tom was a great experience. Hatties Autos would highly recommend using this service

October 8, 2026
Unprompted review
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Reply from Fusion For Business

Thank you so much for your review Fiona! We're pleased Tom made the whole process easy for you. We really appreciate your recommendation and look forward to continuing to support Hatties Autos with your energy needs.

Rated 5 out of 5 stars

Fast effect and no bother to help…

Fast effect and no bother to help change

Friendly and supportive throughout the whole process

October 20, 2026
Unprompted review
Fusion For Business logo

Reply from Fusion For Business

Thank you so much for your review Teresa! We’re really pleased you’re happy with the service provided by the FFB team. We look forward to continuing to support you with your energy needs.

Rated 5 out of 5 stars

Ethan Stuart was very helpful for every…

Ethan Stuart was very helpful for every step. Got me an incredible deal very pleased. Kind regards, Adam.

October 15, 2026
Unprompted review
Fusion For Business logo

Reply from Fusion For Business

Thank you so much for your review Adam! We're really pleased to hear you had a great experience with Ethan. We appreciate you taking the time to share your feedback and look forward to working with you.

Rated 5 out of 5 stars

Fraser Hollis was a great help in…

Fraser Hollis was a great help in working through all the minefield of company options. Excellent work. 5 star performance.

October 13, 2026
Unprompted review
Fusion For Business logo

Reply from Fusion For Business

Thank you so much for your review John! We’re really pleased you’re happy with the service provided by Fraser. We look forward to continuing to support you with your energy needs.

Rated 5 out of 5 stars

I can’t say enough about this company

I can’t say enough about this company. They are outstanding. Very efficient and professional. They take all the burden off for you. You know your in safe hands and looking for the best for you. Tom was outstanding from start to finish.

October 9, 2026
Unprompted review
Fusion For Business logo

Reply from Fusion For Business

Thank you so much for your review Yvette! We’re really pleased you’re happy with the service provided by Tom. We look forward to continuing to support you with your energy needs.

Rated 5 out of 5 stars

Quick process big savings.

Sam at Fusion made switching my business energy supplier straightforward and stress-free. He was professional, knowledgeable and responsive throughout, clearly explaining the available options and keeping me updated at every stage. The whole process was handled efficiently and saved me lot of money. Excellent service—highly recommended!

October 11, 2026
Unprompted review
Fusion For Business logo

Reply from Fusion For Business

Thank you so much for your review Tomasz! We're really pleased to hear you had a great experience with Sam. We appreciate you taking the time to share your feedback and look forward to working with you.

Rated 5 out of 5 stars

Thank you Fraser Hallas

Contacted “Fusion For Business” as our church electricity contract was up for renewal.
I spoke to Fraser Hallas who was professional, friendly and gave good advice. After a couple of conversations Fraser helped me to make an inform decision.

October 9, 2026
Unprompted review
Fusion For Business logo

Reply from Fusion For Business

Thank you so much for your review Keith! We’re really pleased you’re happy with the service provided by Fraser. We look forward to continuing to support you with your energy needs.

Rated 5 out of 5 stars

Ethan has been fantastic from start to…

Ethan has been fantastic from start to finish. He was really responsive, pro active and explained everything so clearly. As a business owner, I don't have the time to ring around chasing quotes, and Ethan completely took that stress away from us. Highly recommended!

October 6, 2026
Unprompted review
Fusion For Business logo

Reply from Fusion For Business

Thank you so much for your review! We're really pleased to hear you had a great experience with Ethan. We appreciate you taking the time to share your feedback and look forward to working with you.

Rated 5 out of 5 stars

Lawrence was amazing

T his company especially Lawrance helped us with a challenging situation and was very patient. Can't thank him enough.

October 6, 2026
Unprompted review
Fusion For Business logo

Reply from Fusion For Business

Thank you so much for your review Bev! We’re really pleased you’re happy with the service provided by Lawrence. We look forward to continuing to support you with your energy needs.

Rated 5 out of 5 stars

Great Service

A very helpful member of staff named Ethan. I couldn't proceed with his great deal, not Ethans fault my last company did an auto renew. I certainly recommend him.
Mr Andrew Jackson.

October 6, 2026
Unprompted review
Fusion For Business logo

Reply from Fusion For Business

Thank you so much for your review Andrew! We're really pleased to hear you had a great experience with Ethan. We appreciate you taking the time to share your feedback and hopefully we can help you again in the future.

Rated 5 out of 5 stars

Mark was very helpful and he followed…

Mark was very helpful and he followed the process till the end when we signed the contract.

October 1, 2026
Unprompted review
Fusion For Business logo

Reply from Fusion For Business

Thank you so much for your review Yaseen! We’re really pleased you’re happy with the service provided by Mark. We look forward to continuing to support you with your energy needs.

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