Reply from GAP
[REPLY]
- Reviews (16)
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- BG
- 3 Reviews
Featured review of GAP
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- Claudia Fox
- 18 Reviews
Excellent service every time
Just recently discovered Gap site and ordered a few times from them. Can never get the size I need in sales in my local Gap store, so was so pleased to be able to order what I wanted for myself, my husband and son at sale prices on Gap site - fantastic bargains! Every time the order was processed with lightening speed and delivered within 2 days. Love the free returns service, which works really fast - refunds are processed immediatelly. Excellent communication by e-mail throughout the whole transaction - confirmation of order, dispatch, received returns and refunds. I consider it a perfect online shopping experience. Thank you Gap!
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- Soria
- Ramirás, ES
- 3 Reviews
Totalmente fiable
Una tienda muy comoda para compras por Internet.
- Marlene
- København, DK
- 3 Reviews
Helt i top!
Har handlet ca 5 gange nu, levering er ualmindelig hurtig! Har modtaget både dagen efter bestilling, og aldrig senere end 2 dage efter!
ALTID sale og offers, helt perfekt!
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- Shu
- Amersfoort, NL
- 3 Reviews
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- Marien
- ASKER, NO
- 2 Reviews
- E.W.
- Copenhagen, DK
- 1 Review
Great website, but unfortunate customer service policy
I recently placed an order with GAP.eu to be delivered to Denmark. I was very happy with the service until an item I ordered was delivered in a size different to that which I ordered (clearly marked on the order receipt).
On talking to customer service, it would seem that deliveries outside of the UK would have to cover the cost of returning an item that GAP incorrectly sent .
Whilst the customer service provider noted that the new item would be sent "free of charge", this is by no way "servicing the customer". I had already paid the delivery fee, and was now just covering GAP's cost for their mistake. Also, on the initial purchase I had an additional 15% voucher that, via this process, was not added to the reduction of the re-orded item.
The return postal cost was 75 Danish crowns (~£9), and I can only wonder if I might have to return the next delivery on my own dime again as a result of inefficient service.
I have otherwise always enjoyed GAP as a retail store, but find this little detail in their policy to be bothersome enough to leave the online site alone due to the insecurity it presents to the International customer.
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- joaquina cruz
- 3 Reviews
Estoy muy satisfecha
Precios muy competitivos, envio rapido, es la primera compra que hago y estoy muy satisfecha, lo recomiendo.
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