Dropbox Reviews 

Absolute garbage. I cannot easily delete folder. A bunch of picture previews pop up that I want STORED not popping up in a list . GARBAGE !!! These tech clowns are so out of touch ,

What a bunch of crap. I tried to cancel. They told me I had to go to Google Play. Google Play told me I had to go to them. The tech support was smug and pretty much laughed when I told them I wanted to cancel. It is not worth the money and I need to get out of this and do not know why anyone would deal with them.

No support available. They claim to have a Chat system available 24 hours a day, Monday to Friday. I've been waiting for a connection for over 3 hours each day for the past 4 working days. Useless

I'd give them less than one star if I could

They REFUSE to provide refunds for ANY reason unless legally required to do so.

I have been a customer for over 10 years and spent more than £2000 with them, yet when I asked for a pro rata refund, missing the cancellation window by only 4 days, they outright refused and said I'd paid for the other 11.5months/a full year and would have to just use it.

Dreadful business practices and will NEVER return and NEVER recommend.

I would give zero stars if I was able. They have no legitimate customer service. I was locked out of my account and they could not assist me. Many images and memories will be lost forever. Find a different product.

Honestly do not get dropbox i lost my sign in through a company I was working at. Contacted drop box about getting subscription cancelled. Asked drop box for help. They ignored me and I just saying we are getting help. Then they ceased contact with me and ignored me every time I asked to cancell my subscription. So just know that you could be getting stuck on a payment plan indefinatly with no way of leaving said payment plan. Think very wisely about joining this company or not. Very dishonest service.

Untrustworthy! What a scam!!
I have been charged another year's subscription, without my authorisation.
I thought I had cancelled my account, but it appears there are 3 pages you have to cancel from to be finally cancelled.
Ensure you scroll to the bottom of each page and double check you have actually cancelled.
And receive a confirmation via email.
What a scam!!

I mainly use Dropbox for my study files. PDFs, notes, presentations, stuff like that.

It's useful because I can save something on my laptop and open it later from my phone without sending files to myself. I also share folders sometimes when we're working on something together.

Nothing complicated really. I just needed one place for my files and it does the job.

awful search tool in browser version of dropbox
saw folder "How To Tech" but when search "How To" does not find it.
Only finds it if type in "How To Te"
How bad is that!

I made a monthly subscription of 2Gb space on my phone and throughout the month I was been questioned on my details of payment ,which I sent to them, everything they asked for to prove I paid, I supplied to them but yet, they refused to grant the subscription, I decided to unsubscribe this evening as an automatic subscription is due on 7th Aug and that would be too painful. Honestly I'm so disappointed with this type of service.

Dropbox used to be simple, lean, reliable. Now you cannot even change currency to pay without creating a mess in your plan and with your family members. The whole app became overly complicated. Really bad UX evolution. Not was it used to. Monopoly soon to be over.

I trusted Dropbox with some of the most important photos of my life, including my childhood and wedding images. They have now been permanently deleted, despite my account being within my storage limit.

At no point did I receive any warning that my files were at risk of deletion or that I needed to take any action to protect them. They were deleted by the Dropbox server almost 3 months ago so I cannot even recover them.

If you use Dropbox please make sure you aren’t naive like me and have independent backups…!!

Zero Start. I wonder a few things about DropBox, for example:
What is the benefit of making the access links so hard to find? I mean, why not present the link in the same window I create it in so I can share it easily? Don't tell me it is in my clipboard automatically, because it isn't.
The file tree system is a nightmare, the data migration and deterioration is insane, the prices are out of this world, and the A.I. integration is non-existent. I am furious I spent money on this worthless platform.
When your engineers take simple tasks and make the harder just for fun, it is time to fire the engineers because they obviously are adding no value.
Taking my money to Google.

What a freaking scam! They are stealing my money...they provide NO way to cancel! I dont even use Dropbox. I dont even know how they got my credit card number. I want my money back Dropbox!

Bad Bad Bad site for file transfer, Its very difficult to download big files , it expire the download link waste of time, sometimes download not starts error pop up download failed despite having good internet on the other hand downlouded all files via google drive. Use Google drive which one of the best files sharing platform.

They cancelled my account without any information. I lost all files. WhenI tried to restored it, I saw information that I can only open a new account. I have all files on my external disc but how stupid it is? We pay them for keeping our files. I will never use this company again.

Dropbox has so much potential, but my experience has been pretty disappointing. The syncing is slower than advertised, and I often find myself waiting longer than I’d like. Plus, the user interface can be confusing at times, making navigation a hassle.

Dropbox have been taking £19 per month since May 2026 despite me having a free account. I can’t cancel this payment because when I go into billing - it’s a FREE account and the only option is to upgrade. I’ve emailed them multiple times with no response.

Garbage software. Money grab at every turn and illogical functions. Ruins productivity as opposed to helping it

It deserves a zero star. Randomly deleted almost all my files. Hollowed every folder, my dissertation work, research data tons of important documents, all gone, just like that.