Reply from Geyser
[REPLY]
Geyser reviews
- Reviews (574)
- P J Clayton sanders
- 1 Review
- Verified buyer
Not put up yet , but very speedy service
Great so Far. Not opened box yet as waiting for builder and electrician
Featured review of Geyser
- Andy Nesbit
- 1 Review
- Verified buyer
QUALITY, QUALITY, QUALITY
What a great change from the norm !!!!!
Towel rail and timer were ordered and paid for over the internet with no hassle what so ever.
The items arrived with a couple of days and were packaged incredibly well. Tight fitting polystyrene casing covered in tough cardboard. This package could have been kicked around a warehouse all day with out damaging the item inside.
The towel rail had a real quality look and feel. Crisp white powder coated radiator and good scratch free chrome plated tubing. Exactly as shown on the web page.
A 100% happy customer who will return to purchase another towel rail in the future.
Reply from Geyser
Hi,
Thank you for the positive feedback. We are very happy that you feel so positive about your experience.
Regards,
Alex Ramsay
General Manager
- S drummond
- 1 Review
- Verified buyer
great product
I really like this towel rail. It finished our bathroom off nicely
- Steve
- 1 Review
- Verified buyer
Excellent product, nice price, quick delivery
What a good find company. Very pleased with our heated towel rail. Easy to fit and it works very well from the contoller. Only one small issue. Timer programmer instructions are not easy to follow.
- Tony Adams
- 1 Review
- Verified buyer
Fantastic
We have fitted our rads to our extention, they look goo and the work has not finished yet, when it is I will be taking photos for you galery, Thanks Geyser
- David Taylor
- 1 Review
- Verified buyer
Quick delivery, excellent service
Very impressed with the delivery time and service - just as our electrician said it would be! Towel rail looks great in bathroom - particularly like that we can now control the heat.
- Mel Jenkins
- 1 Review
- Verified buyer
Excellent service.
Only just had the radiator instaled and it looks and works great.
- Christian
- 1 Review
- Verified buyer
Excellent service, product and price.
Excellent service, product and price.
- Richard
- 1 Review
- Verified buyer
Really elegant and exceptional Performance
Our first Geyser radiator was purchased purely on functional grounds (it was the only one we could find with sufficient heat output for the wall space available) however it was so well made, so elegant and so efficient we have now just fitted our third and will certainly install lots more!
- Josef
- 1 Review
- Verified buyer
Excellent goods and extra ordinary very good service.
For my future order, I will consult your Company first and I will choose any product I need, from your Company. My best compliment.
- Michael Stock-Ledwidge
- 1 Review
- Verified buyer
Product good but protective shipping packaging insufficient.
Further to my initial statement - both boxes arrived damaged with some wall mountings missing.
Following a phone call, the missing items were replaced promptly
Reply from Geyser
Hello,
I am sorry to hear that your brackets were missing. I am happy though that issues was quickly resolved and they were replaced un just one phone call. Here at Geyser Radiators we really do want to ensure all of our customers are happy.
Regards,
Alex Ramsay
General Manager
- Linda
- 2 Reviews
- Verified buyer
good work Geysers
Happy with service and products ordered through this company. Can highly recommend
- Neil
- 4 Reviews
- Verified buyer
Excellent product, quick delivery.
I needed a specific size radiator for my new bathroom and the range here was excellent and I found the exact size I wanted The delivery was quick and they followed my instructions to the letter.
- Steve Pepper
- 1 Review
- Verified buyer
Excellent product and service
The service and product recieved was excellent. It was delivered on time and packed and presented very well. Installation was easy. If I had one minor criticism it would be that the radiator is a bit close to the wall and could do with deeper standoffs. I find that when towels are placed on the radiator, the depth is not sufficient to allow them to be easily folded over the rails, especially when two or three towels are in use.
Reply from Geyser
Hello,
Thanks for your feedback. Projection of the heated towel rails often comes under scrutiny as one side people ned low projections for smaller bathrooms (en suites etc). But on the other hand people want deeper projections for bath towels.
All towel rails need a certain projection to adequately provide heat.
I am glad you are happy with your overall experience however, with Geyser Radiators.
Regards,
Alex Ramsay
General Manager
- Ian Veltman
- 1 Review
- Verified buyer
Good, prompt delivery
I purchased an electric towel heater from a similar company a few years ago. This stopped functioning and Geyser were able to source an almost identical replacement. The heater was fairly easy to install but the instructions were not clear on one important aspect - thermal expansion. There is no thermal relief valve on the radiator but there is a vent valve. As part of the commissioning process, the heating element should be set to the highest setting with the vent valve open until no more heating medium is ejected. Switch off the element and close the vent.
Reply from Geyser
Hello,
Thank you for your positive feedback about us replacing your electric heating element.
In response to your feedback about the instructions, I take your comments on board, but do also want to point out we have been selling electric towel rails and electric radiators for 10 years now and in that time our instructions have always clearly listed that you must vent the products on first use. This is VERY important as otherwise the products could blow.
I wanted to make this clear, so other people reading this review are not under the impression the information about 'venting the products on first use' is, or was ever missing. Based on your feedback I shall now review the wording again (as I regularly review this all the time anyhow) to see if how you have phrased certain elements of the process could possibly be included in our detailed instructions.
Thanks once again for your feedback.
Greatly appreciated.
Regards,
Alex Ramsay
General Manager
- John Pearson
- 1 Review
- Verified buyer
Fantastic service
easy to deal with, great advice, huge range. Elizabeth was really helpful.
Recommend anytime
- Ellen
- 1 Review
- Verified buyer
Perfect customer experience
I was struggling to find a radiator at the last minute as our bathroom was being fitted. I found the perfect one at geyser and for a great price. Having alot of work done to the house and so have ordered from alot of different customers and I would have to say that this company gave the best buying experience. I was kept up to date via email and my radiator arrived the next day. All the trademen who have been in my bathroom have all commented on the radiator, how striking and different it looks but still gives off enough heat ( unlike other designer radiators).
- Mr Jackson
- 2 Reviews
- Verified buyer
Good value products; speedy delivery
Good value products; speedy delivery. Very pleased with the service and quality.
- irene and thanks for your order
- 2 Reviews
- Verified buyer
A modern new bathroom
I bought this towel heater/radiator to modernise my bathroom and wow what a change. It is a lovely product and certainly provides a super new look. Very fast delivery and would have no hesitation in recommending Geyser to my family and friends and would definitely use again. Thank you, I now have a really superb new look bathroom.
- Andrew Fergusson
- 2 Reviews
- Verified buyer
Quality needs addressing.
The product arrived promptly and as advertised - protected in a wodden crate. It has remained so until yesterday when the heating engineer started to piece together all the items to confirm the correct assembly to include the dual fuel heater. Everything was available but the fit of the extension pieces included with the dual fuel heater into the uprights proved that the drillings in the uprights were not square resulting in both assemblies being off-set. A further close examination of the towel rail also displayed that the uprights were not lying square with the vanes a gap being evident to one side. This is meant to be a quality item but has been let down by shoddy workmanship.
Reply from Geyser
Hi,
I am very sorry to hear that you feel the quality of your towel rail isn't up to standard. If you are unhappy please send me a photo of the product and we can arrange to have this replaced for you or I acn look at some form of compensation.
I understand you may have proceeded with fitting it now and may not want to take it off the wall. The choice is yours. Send me a photo either way.
As you can see from all our other reviews quality is held in high regard, so I'm sorry that on this occasion you do not feel the same.
I shall await your photo and further comments.
Regards,
Alex Ramsay
General Manager
- charles hovell
- 1 Review
- Verified buyer
great service and great products
A1 service, fast dilivery, great communication ,fantactic raidiators look fab in my new bathroom, finish to radiators is great realy work well.
- Anthony and Cynthia Cox
- 1 Review
- Verified buyer
Very good product but staff techincal knowledge limited.
The accompanying installation leaflet was very confusing, giving the impression full heating up time was 10mins. None of your customer service staff knew how long the towel radiator should take to fully heat up. Ours takes 48mins. Apart from that we are very happy with the product.
Reply from Geyser
Hi,
I'm sorry to hear that you feel our fitting instructions were confusing in your case. All reviews and feedback we have have, always say that our instructions are very clear and well writte. This is something I have always personally ensured is the case. In this case, I underatand that your issue is with the time given listed though.
Each electic towel rail or electric radiator is different, this is due to wattage of element supplied with it and the volume of solution inside the product. Due to this it is very hard to give exact heat up times, as they will all vary.
However, based on your valuable feedback I have now amended our instructions to say it may be little as 10 minutes for full heat up but could take up to 50 minutes.
All of our staff are very well trained, but in this case, as I've explained there is not set asnwer, hence they were unable to advise.
I hope this answers your questions and you can see how your feedback has been taken on board.
Regards,
Alex Ramsay
General Manager
- L P
- 1 Review
- Verified buyer
Good service & product
Happy with the service, towel rail arrived promptly and seems to be of a decent quality, given the price. Appreciated clear information on the website, published contact details (no 0845 / 0870 numbers) and confirmation e-mail sent form a real person's e-mail address (General Manager), so 'no-reply' type of e-mail. Phone query handled well.
- mike macmahon
- 1 Review
- Verified buyer
- Barry_Meakin
- 3 Reviews
- Verified buyer
Excellent Company, Service and Product.
Circolo Radiator. Looks great. Outstanding heat output. Unbeatable price.Next day delivery. Well satisfied.
- Mr Brown.
- 1 Review
- Verified buyer
Quality Product @ Good Price
Quick easy on line transaction, quick delivery with product well protected. Has finished off the shower room nicely.
- Simon Morgan
- 1 Review
- Verified buyer
Excellent quality towel warmer at competitive price
Towel rail arrived next day as promised.
Easy to install and use.
Good quality product; we are very pleased with our purchase.
Should keep us warm for many years!
- Jane Boyce
- 1 Review
- Verified buyer
- Andrew Russell
- 1 Review
- Verified buyer
Excellent Value, Excellent Service!!
As a tradesman, I value customer service and high quality products. With Geyser you get both, which I have found so rare nowadays.
I happily recommend Geyser to all potential clients, after all, I have installed products from Geyser in my own home!
Reply from Geyser
Hello,
I ma very happy with your feedback. Both our domestic and trade customers are equally as important to us. I value feedback on the efforts we make to ensure the business is as streamline as possible.
We look forward to continuing to work with you.
Regards,
Alex Ramsay
General Manager
- Paul Groves
- Guildford, GB
- 2 Reviews
- Verified buyer
Great products and fast delivery!
Great products at competitive prices with lightning fast delivery. What more can you ask for?! I'll definitely use again
- mc mahon
- 1 Review
- Verified buyer
- Kevin Jones
- 1 Review
- Verified buyer
Top-notch product & service !!!!
Found this company via search engine. Simply ordered and paid a great price . Delivery came on the day stated and well packaged. Quality of radiator is top-notch and fitted perfectly. Would use this company again without hesitation. THANKS.....
- Valerie Deacon
- 1 Review
- Verified buyer
Works well, very pleased.
Very happy with prompt and efficient service and delivery. Product as expected and delighted all round.
- Vanessa Elliott
- 2 Reviews
- Verified buyer
Excellent!
I ordered my towel radiator and within 24 hours it was delivered to my front door! The service was extremely impressive and the radiator looks fantastic and works like a dream.
- Katherine
- 1 Review
- Verified buyer
excellet products, service, and price
I would recommend Geyser and I am about to order from them again.
- james wyld
- 1 Review
- Verified buyer
You delivered what I ordered when you said you would
Your Webb page was easy to follow and the service desk were helpful in answering my questions. The correct products were delivered on time
- AndyW
- 1 Review
- Verified buyer
Excellent product, keen price and customer orientated company.
I bought a radiator/towel rail for our small shower room with thermostat and electrical heating element (not fitted) as a package. Geyser website was easy to navigate and choose exactly what you wanted. The product arrived promptly ( within 2 days of order online) well packaged, looks good and feels substantial. The installation was easy and quick as all fixings were supplied plus the radiator was pre filled with water/inhibitor. My electrician who installed it the day it arrived wished all his jobs were as hassle free with clear instructions on how to mount and insert heating element and bleed. Both my towels and the bathroom are now "toasty" and will be even if the central heating is switched off in the summer. Would recommend both Geyser and their products to anyone.
- Alex Odey
- 1 Review
- Verified buyer
excellent service
Service could not be faulted, radiator ordered and delivered in perfect time and condition.
- julie smith
- 1 Review
- Verified buyer
trust them.
the radiator was alot of money for me working part-time but its the centre point of my home. the radiator is placed in the hall so everyone sees it even strangers coming to the door with parcels or take aways!! and everyone comments on it. you forget its a radiator because of the large centre mirror until you walk past and feel the heat come from it. i placed it at the bottom of the stairs and its just amazing when you walk down and see it. it still blows my mind everytime i see it. the company were 1st class with my order and it came straight away,. it was well packed and wrapped in bubble wrap.
- MAP
- 1 Review
- Verified buyer
Very happy with service I received
I ordered 2 radiators to ship to Spain. Web-site is not set up for this but office dealt with it efficiently and radiators were delivered within days by FedEx
Geyser Radiators
Alex Ramsay
General Manager alex@geyser.co.uk
Alain Mountifield
Sales Accounts Executive alain.mountifield@geyser.co.uk
Zoe Offord
Sales Accounts Executive zoe.offord@geyser.co.uk
Scott Hudson
Product Developer scott@geyser.co.uk
Paul Newby
Sales Accounts Assistant paul.newby@geyser.co.uk
Elizabeth Lomax
Showroom Sales Assistant elizabeth.lomax@geyser.co.uk
About this company
Geyser designs and distributes Designer Heating, comprising both Radiators & Heated Towel Rails available in both Central Heating and Electric energy sources. Geyser offers superior high quality, images of all its products over its competitors, ensuring they are all shot from every angle. This means both its online and catalogue based customer can get a real feel for the design of each product before committing to purchase. By offering the lowest online prices, guaranteed through its price match offer to beat any competitor price by a further £20 discount, means customers can shop rest assured they will be getting the best deal. Geyser designs its own products in house and ‘buy in’ very few of its designs. Geyser [gee-za] Radiators.. … your hot spring of Designer Heating Ideas.
Visit GeyserGeyser Radiators
BL6 4BL Bolton, Greater Manchester
United Kingdom
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