Giacom Reviews 

We are looked after well at Giacom. Quintin and Lloyd, our account managers, are very helpful and constantly keep in touch to ensure we are happy. They provide great wholesale products and quickly respond when we have an issue. Highly recommend.

We have been using Giacom's billing system "aBillity" for a number of years and are yet to see another system that allows us to bill with the complexity and accuracy that we require. Being able to import CDR/SDR files from a variety of suppliers and using aBillity's in-built Reconciliation function, not only ensures accurate billing to our customers, but also reduces the time required to complete a monthly bill run. With a dedicated Account Manager, Steve Lale, at our disposal, any queries and assistance we require is dealt with as quick as possible and escalated to the relevant teams when required. We look forward to a continued partnership with Giacom

Used Giacom and their billing system for years. Excellent company to do business with - understand the telecoms and IT industry, and their billing software is second to none.

Highly recommend.

Always helpful and responsive when you need them!

Our account director Lloyd is brilliant, the support is second to none

Thank you!

I have used Ability as a billing platform for around 15 years and the support staff have been great, Shout out to Ingrid who is absolutely brilliant at what she does. My account manager Steve Lale is just as good, if I raise any issues with him he is on it and gets it sorted quickly.

As a reseller working with Giacom, we've had a solid experience overall — especially when it comes to billing transparency and the support from our dedicated account managers Steve Lale & Tony Miller and the 1st line support team are great.

Billing is clear and well-managed: Invoices are easy to track, and any discrepancies we've encountered have been resolved quickly and professionally.

Account manager support is excellent: Our account manager is responsive, knowledgeable, and genuinely invested in helping us grow. Regular check-ins and proactive advice have helped us navigate product changes and optimize our offerings.

Cloud Market platform is intuitive and offers a wide range of services, including Microsoft 365, Hosted Exchange, and security tools.

Provisioning new services is straightforward.

Overall happy to deal with Giacom daily and in the future.

Really enjoy working with the account management teams and in particular Lloyd and Quintin (Lloyd's our favourite but don't tell Quintin :)

Easy to deal with and happy with how the account is supported.

More marketing support would be nice along with individual hospitality.

A True Strategic Partner – Seamless, Supportive, and Forward-Thinking
I have personally worked with Giacom for over a decade, and they continue to prove themselves as a reliable and innovative strategic partner. At CloudClevr, we've undergone significant transformation—merging four different operating companies—and Giacom has been instrumental throughout.
They’ve helped us centralise our mobile contracts across multiple networks. Even more impressive is their integration of their systems into our systems, which will soon deliver end-to-end automated mobile ordering and billing—an enormous time-saver and accuracy booster for our teams.
What truly sets Giacom apart is the relationship and day-to-day collaboration. Whether it’s their account managers or product and software specialists, working with Giacom genuinely feels like working with an extension of our own company. Communication is seamless and frequent, and the support we receive is always proactive and professional.
We're excited about what’s ahead, Giacom makes it easy to move from planning to execution, and we’re genuinely looking forward to continuing the journey together.
Highly recommended for any business looking for a proactive, integrated, and capable partner in telecoms and cloud services.

The team at Giacom pull up trees every day.

Todays exemplar experience is with Laura Richards and Jamie Mayhew who have made my customers experience with my company, TMG, a great one.

Michael
CEO - Thornton Media Group

Giacom are fantastic. They are all beyond helpful and our working relationship continues to grow and thrive. Thank you guys for everything you do for us.

My account manager Lloyd Gardner is great. He is attentive and incredibly helpful.

What a strange company. Stuck behind masses of self imposed red tape this bunch of useless idiots really aren't of any help to anybody. Even when asking for a last name on a support call, "Matt' refuses to give it because of 'what we discussed on this call'? WTF? Weird.

An easy to use and responsive platform to manage.

Scammers. Avoid using Giacom. Their billing is a joke, billed so 365 licenses we don't have, billed for licenses cancelled or moved to Pax8, billed in advance. We have lost days and days and days of time trying to sort their crap.

These chancers sent an email out to resellers on Friday basically passing the buck and saying that they would no longer be seamlessly upgrading Exchange 2013 servers to 2016, so it was up to resellers to manually migrate each mailbox. This involves backing up the mailbox to a PST file which can take hours or days, deleting the mailbox, recreating, setting up on Outlook and importing the data. Doesn't sound that bad until, like me, I have 14 customers on that platform with 90 mailboxes. This is something I can't charge customers form as quite rightly the expect, as other cloud hosts, Microsoft and even Fasthosts do, that this will be done seamlessly by the host, not forcing the reseller to waste hundreds of unpaid hours doing their job for them. I'm looking elsewhere. Constant price increases and this is the straw that broke the camels back. Fobbing off a task they should be doing for us, on to resellers, creating huge amounts of unpaid work, which they should be doing, not us.

The cause of my issue ( emails being rejected ) was quickly identified and resolved. Great service from Giacom support as always.

PORTAL DOES NOT WORK - We have been trying to place broadband orders since last summer still does not submit having to go back to our old vendor

We have been a reseller of Giacom services for over 15 years.
We sell to many global organisations and sell email services to them,

Recently our card expired and we have been away.
We had one email from Giacom and less than 24 hours later they suspended all of our services meaning all of our large customers lost their email.

I tried to call their collections team......no answer

I called another department who put me through to Emma (they blind xferred me even though I told them all of our information)

Emma from "Customer Services" answered I explained I was not very happy with the fact that after 15 years they had cut us off in less than 14 days. She replied "You dont expect us to give you service for free do you?"

In my nearly 50 years on this planet I have seen some things but no customer service person quite as unprofessional and rude.

I replied "I dont like your attitude" to which she immediately put the phone down.

Awful company, awful person - don't partner with this company - if you resell their product they will damage your business and brand - we will be moving away immediately and advising everyone to do the same!

Couldn't put less than one star, if you are an MSP like us, DO NOT USE, worst customer service, you will be fined no matter what, whether your fault or control!