GiftCards.com reviews

GiftCards.com reviews

Good
8.2
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
4496 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

I like this website

I like this website,because the ratio is better than the other website,and very safe.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Never received the card, had to request refund.

I had to ask for a refund which was not easy to get.
After several days not receiving the card I felt refund
was my best option. Would not use the site again.
GiftCards.com

Reply from GiftCards.com

Daniel,

Thanks for your feedback.

We are sorry to hear you aren't completely satisfied with your experience.

At the time you placed your order, we offered a variety of shipping methods. All but one of those shipping methods offer guaranteed delivery dates as well as tracking information.

At the time you chose USPS First Class Mail as your preferred shipping method, we did specifically advise that "we cannot guarantee delivery dates for this shipping method".

Again, we are sincerely sorry that you aren't completely satisfied with your experience, but we truly do everything we can to ensure that all of our customers have all relevant information relating to all of our products and shipping options.

Thanks again for taking the time to offer us your feedback.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

terrible service. Lost one card, the second one arrived weeks late.

I phone and the person on the other line was not helpful. I LOVED the idea of a gift card, but I will look for a different company who does the same thing. This is my fifth gift card and I am not satisfied with your company.
GiftCards.com

Reply from GiftCards.com

Margie,

Thanks for the feedback. We are sorry to hear you aren't completely satisfied.

I was unable to locate any issues that you have reported to us with your service.

It does appear that you chose the one shipping method for this order that does not offer tracking information and we are unable to guarantee delivery dates.

We would have gladly taken care of this had it been brought to our attention.

I will reach out to you via the email address you provided in your order.

We always honor our guarantees to our customers.

Thanks.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Awesome gift.

I ordered a gift card for a family member and put a picture of her on the card. It came to me in great time and is sooo pretty. A souvenir after the card is used up too.
GiftCards.com

Reply from GiftCards.com

Robin,

Thanks for the great feedback.

We value your support.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

You can use your credit card to purchase giftcards.

This option alone brought me to your site. I searched everywhere and either you couldn't use a credit card or they did not accept AMEX cards. Will use again soon.
GiftCards.com

Reply from GiftCards.com

Tanisha,

Thanks for the great feedback.

We appreciate your support.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

I love sending gift cards

Gift card arrived in less than a week. Recipient was very grateful. I would definetly order again!
GiftCards.com

Reply from GiftCards.com

Lesley,

Thanks for the great feedback.

We hope you will visit us again soon.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Loved having this gifting option

If you want to give cash but hate writing checks this is a great gift option.
GiftCards.com

Reply from GiftCards.com

Lara,

Thanks for the great feedback.

We appreciate your support.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Took a long time to get digital gift card

I was going to let this one slide, but i just got an email from the company asking for a review. Ask and ye shall receive. It took way too long to get a digital gift card I ordered for a friend. Placed the order on Tuesday, Apr 8, he didn't receive it in his email till the following Monday, April 14. I knew going in that there was a chance it would take 3 days for him to receive it since I am a first time customer. When he hadn't received it by Friday, I called the company and was told by someone who seemed very confused that my friend should have received it by now, and he would put in a help desk ticket that would be resolved within 3 days. Stupid thing is... I already had plans to meet up with my friend on Saturday, so I could have purchased a gift card and handed it to him in way less time than it took for giftcards.com to do what they very slowly did. My friend finally received his gift card on Monday, 6 days after I placed the order. Not a good experience, will not return, even if there is less waiting time as a return customer. How do I know I won't run into the same issue again?
GiftCards.com

Reply from GiftCards.com

Ryan,

Thanks for the feedback.

Unfortunately, individual email settings can impact the delivery of the virtual card. Unfortunately, we have no control over that.

This order was placed at 11:29 am EST on 4/8/2014. The order processed and was sent to the recipient's email address at 12:03 pm EST on 4/8/2014, 34 minutes after you placed the order.

Thanks again for the feedback. We are sorry you aren't completely satisfied.

Edit********Ryan, I am not suggesting that there wasn't an issue, I was simply providing the timeline that the order actually processed through our system and showed as being delivered. GiftCards.com is a company of the highest integrity. We always do the right thing. As stated in my original reply, we are sorry to hear that you aren't completely satisfied. A possible technical issue that prevents a card from being delivered and an honest, factual reply is most assuredly not a lapse in integrity. Thanks again for the feedback.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Convenience and persnonlization with a universally-appreciated gift!

It is nice to be able to sit at home and order personalized gift cards and receive them in such a short time for a variety of gifting needs. Monetary gifts are always welcomed, but the personal touch of the name and image on each card makes for an ideal gesture. The processing and shipping fees are affordable, which means this a great value and opportunity.
GiftCards.com

Reply from GiftCards.com

Rhonda,

Thanks for the awesome feedback.

We appreciate your support.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great Buy! Quick Delivery!

It was impossible to find a visa gift card for over $100 and this site made it possible! I think it is great that you are able to customize the cards also! Would buy from giftcards.com again!
GiftCards.com

Reply from GiftCards.com

Amber,

Thanks for the great feedback.

We value your support.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Smooth like butter

Saves so much time.
GiftCards.com

Reply from GiftCards.com

James,

Thanks for sharing your feedback.

We appreciate your support.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

whoohoo! TY

Those are my sons words.
GiftCards.com

Reply from GiftCards.com

Patricia,

Thanks for sharing your son's reaction with us.

We just love hearing from our smiling customers.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

easy money!!!

it you want to save money this is the way to do it. I am a penny pincher and try to find any way to save money. so far, this is the easiest.
GiftCards.com

Reply from GiftCards.com

John,

Thanks for the great feedback.

We appreciate your support.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Easy, fast and no hidden fees

I looked online for a Visa gift card after my bank stopped selling them. This was the only one I found with no huge fees attached. It was easy to order and arrived quickly.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

It's been 11 days and didn't receive the card yet.

It's been 11 days and didn't receive the card yet.
GiftCards.com

Reply from GiftCards.com

Sriusa,

Thanks for the feedback. Today (4/22/2014) is the 9th business day since your order shipped from our facility.

When you chose USPS First Class Mail as your preferred shipping method, we provided information that specifically indicates for this shipping method, "we can not guarantee delivery dates for this shipping method". We also advised that with this shipping method, "your order will typically arrive within 7-10 business days.

We offer a variety of shipping methods to our customers. All other shipping methods we offer provide a quicker, guaranteed delivery date with tracking information.

Your card was shipped and should be arriving shortly.

Thanks.

This review has been reported to customer service by the company for referring to other websites or companies.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

"My grandkids think Grandpa is pretty cool and ask how I got their picture on the card"

A great way to remember every occasion in the life of family and friends
GiftCards.com

Reply from GiftCards.com

John,

What a great review. Thanks for sharing your experience.

We hope you will visit us again soon.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

travel gift

This is great for those gifts to hard to buy people because you can customize the picture to correspond to something your receiptient wants but you may not be able to purchase the entire item.
GiftCards.com

Reply from GiftCards.com

Paul,

The cards make great keepsakes too!

Thanks for sharing your feedback.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very cool way to recognize employees!

I used GiftCards.com to create a custom card to give to employees for recognition.
GiftCards.com let's us make a card with the company logo that looks great.
Calling out individuals in a company meeting and handing them an 'atta boy' in the form of a company logo debit card had a big impact. Even though the amount was small (dinner & movie for 2) it had a great impact in recognizing contributions.
The website was easy to use and we had the custom cards in a few days.
I'll now use it for personal gifts as well.
GiftCards.com

Reply from GiftCards.com

Jeff,

Thanks for the awesome feedback.

We just love hearing from our smiling customers.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Creative!

Everything turned out even better than we could imagine. Thank you for making our idea come to life with allowing us to use our own picture. It turned out great!
GiftCards.com

Reply from GiftCards.com

Alisha,

Thanks for the great feedback.

We appreciate your support.

GiftCards.com Details

About this company

GiftCards.com is the world’s oldest gift cards site. We sell personalized Visa gift cards with matching greeting cards, discounted merchant gift cards, emailable Virtual gift cards, group gifting, and more.

Visit GiftCards.com

Category

GiftCards.com is ranked 14 out of 70 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.