I was impressed with GiftstoIndia24x7's committment to quality customer service. I had a question about the delivery of my item and they responded promptly. I am impressed. This is the second time I used the website to send gifts to family in India, and I am consistently impressed.
Everything is very professional. Order was delievered just in time, roses were fantastic, just like it was mentioned, cake was fresh and tasty, and no problems with payments. It's super service, just beyond all expectations. Thank you so much. You helped me to make my friend's birthday unforgattable.
I will never use GiftsToIndia24x7.com again! My order was delivered late, had to contact customer service twice and the cake delivered was of HAPPY BIRTHDAY while I ordered a cake for ANNIVERSARY!! I guess they don't realize how much of an embarrassment it was to me when they send a BIRTHDAY cake for someone's ANNIVERSARY!
Hi, I ordered a cake and roses combo for anniversary delivery in Thane (mumbai). I am glad that the took and delivered my order even when i ordered less than 24hrs before. But I was disappointed that the time of delivery option wasn't asked in the purchase process, only the day was mentioned and once i had paid all the money, they told me that morning delivery wont be possible and that it was written in long (that hardly anybody reads) TERMS AND CONDITIONS section.
I had to call customer service thrice for lil changes in which 1 time the service person was very unresponsive. But the other 2 times the agent was helpful and soft spoken.
All in all It was a good experience, though I will think before ordering again.
Overall I am satisfied with the delivery and the service but the thing is that...i have instructed that the order gets deliverd by 7am or max by 9am....becoz the receipient had to leave for office...i jst wanted to give him a morning bday surprise....but unfortunately the gift and flowers delivered @12 noon....
But the overall experience was nice...
I have always used this website to order holiday and special gifts for my friends and family. This time, I had placed three orders, out of which two orders to Pune were well delivered on time and the product was well appreciated by my family. The third product was not delivered on time and so I sent an email to the company who promptly responded to me in less than 30 minutes. They explained the situation to me and guaranteed that the product would be delivered in a day or two. I did not believe them, but the next day my family member in India called me to inform me that they had indeed received the product and it was fresh and delicious.
So, now I am convinced that this company keeps its promise and will do what is necessary to gain our trust and ultimately our business. Good job!
Fast and clean delivery like a Ninja! I don't know where I should begin with this review because EVERY single experience I've had with this company has been BAHUT AMAZING (VERY AMAZING in Hindi)! I'm from AZ, USA and have sent same-day gifts & even did a midnight order, but this AMAZING company noticed that midnight delivery was n/a regarding the time difference (my error) and refunded me the difference in pricing, WITHOUT me having to ask for a refund. They know how to run a business and have impeccable customer service! I've used other competitors and their products (cakes) have been delivered like a 3 year old was dropping it off but this company delivers on their word and stands by their products! My extended family has enjoyed their cakes and flowers along with other gift items too! I have used them for multiple purchases and will continue to purchase!
Team of GiftstoIndia24X7.com,
You people are amazing. I am so pleased. I recently placed an order for quite a few items from your website for a television Actor’s birthday (5th-Nov-2013). Honestly speaking, I was much tensed before placing the order, as I do not have much experience in online shopping in India. I wanted to give the best quality gifts to my superstar. I read some reviews on your website and decided to order from you. Now when the gifts are delivered, I can proudly say that the team of GiftstoIndia24X7 has helped me overcome all my worry for next time gift ordering.
I was overwhelmed by the happiness I saw on my most favorite superstar’s face on his special day. It just made me feel so wonderful. The quality of all the items that I ordered was perfect the gifts were delivered right on time.
I also had to make few changes to my order and called Customer Care several times for that. The Customer Care Representatives were so polite and helpful. Your team listened patiently to all my changes and incorporated those very well in the order. I am so very happy.
The message that I had written for my rock star was also sent in a beautiful card.
Just want to thank you tons for delivery quality goods on time. Just as the name says, you are available for us on phone 24X7 (all day and night). I would definitely recommend this website to everyone who wants to order gifts online for their near and dear ones in India.
I put my hats off to your team! Keep up the good work.
For those interested in knowing what I ordered:
Ganpatiji Statue, Personalized (Mug, Cushion & Calendar), and Gift Cards.
Keep Smiling :-)
We ordered two 1Kg dry fruit hampers to be delivered. The photo on the site and the description was great but the delivery was of one hamper with approx. 500-600gms of dry fruit. It was such an embarrassment due to the impression the gift created with the recipient. After repeated messages and emails/chats on the site and promises, another hamper of similar amount (500-600 gms) was delivered. The total experience was disappointing and frustrating.
I would recommend you only use this site if you dont mind spending premium rates and do not use the images displayed on the website to set your expectations on what will be actually delivered. Sometime they will not even deliver whats stated in the item description and give the excuse it was not available. I ordered 1 kg box of kaju mix sweets for rs.1499 and wat was delivered was 1kg of inferior quality peda, chaina sweets, ladoo, balushahi, I have written a complaint on the same will update review based on their actions (order no. GTI468342/2013).
On another occasion last year I had ordered a 2 kg chocolate cake - the delivered cake did not look anything like the tempting images on the website. Also had a bad experience with the qulaity of roses delivered - I have seen contradicting reviews that appreciate the quality but I believe you have to be really lucky to expect your loved one will find what you ordered. In future I would prefer to use a more standard website like flipkart - their product range is not as cheezy but atleast I get what I order at good rates and dont feel ripped off.
It was really disappointing. First of all my parents did not get things at time. Second horrible thing was that when then recieve the sweets. All the packages of sweets were full of insects. Since placing the order i thought fresh sweets will be delivered to my home. But i can not even imagine sending sweets by courier from a far away place... It was really disgusting....
i had written an email about the rakhis being delivered late and you've not gotten back to me regarding this at all. all i wanted to say was if you dont intend to deliver the item on the date asked by the customer, then dont ask it while placing the order. the rakhis were delivered later than rakhi, so ther is no point. i asked it to be dleivered on 19/08 but were delivered 5 days late on 24/08.
It was rakhi time I sent my brother a chocolate hamper, the delivery never reached on time and by the time it did, it was too late as my brother had gone back to boarding school. The hamper was not wrapped properly it was all stuffed in a cardboard box, I was under the impression it would look like beautifully wrapped up in a basket as showen in the picture. The product was definitely not worth the money!! I would never recommend to buy from this site. Awful service too. Had to ring up 6 six to ask when it would reach the destination and the staff kept giving me fake promises!!
Satisfied with the description, but unsatisfied with the untimely delivery. I assumed expected date of delivery is mentioned, so its done on or around that date. But over more than a week...wasn't justified. Good customer service in terms of queries, yet a bit disappointing. Hoping the delivery service improves. Thanks
Good collection but expensive products and Slow Delivery
This site has some good collection of presents you can send to your loved ones when you can't be there to be with them. I ordered two watches for my sisters for Rakhi. Placed the order just 2 days before Rakhi thinking that it will reach within 2-4 days give or take. As I am not in India I tried using web-chat and email inquiry available on their website to check the status but their web-chat is very useless and I got no information.
I made a call 6 days after the order was placed and was told that first watch was dispatched the previous day (Really, dispatching takes so long???), it reached 2 days after that. They told me they did not have the second watch in stock and they have another option available (Why wasn't I old at the time of placing order? It was shown available online.). They did send me an email with another option which I found in my junk email later, but this was sent 4 days after I placed the order. Anyway, I chose the new option and it was delivered in 7 days.
My sisters loved the watch.
In a nutshell, it is a good option, expensive but I guess you'll have to accept that for online shopping. They seriously need to work on their delivery time, some other sites are much faster and this site is not an option if you want timely delivery and don't have 2 weeks to plan ahead.
I had ordered 6 sets of Rakhi with sweets. The items were delivered on time. Quality was also good. Only in one set, one box of sweets was spoilt but they promptly replaced it. I am very happy with the quality of service provided.
delivered 3-4 days late.tried to check status online on giftstoindia24X7 website, but resulted in wrong order no...
I used services of GiftstoIndia24x7.com for flowers & chocolate delivery. Flower sent were much like what I chose on the site and I am happy about it. However, the chocolates delivered were not what I selected on their site. On taking to them later they informed me that the one I ordered were not in stocks and hence they delivered another one. I wasn't happy with that, specially because I was not informed about it before delivering the chocolates. It took me couple of days to work with them to make them understand my disappointment and finally they offered to deliver another chocolate hamper of the same cost. Since I choose the hamper of a little lesser value, they topped it up with another chocolate hamper from their side. That was impressive and much appreciated.
Understanding their mistake & customer's disappointment and making an effort to delight the customer again earned them goodie points in my book.
I'll use their service again and well recommend them to everyone.
But there is always room for improvements. I would suggest to add more gift options.
we all Indians know very well that what is the importanse of rakhi in our life but it is very bad experience with you because our gift was not reached their on proper time that gift they collect after 3days of rakhi thanks
Iliked the variety and choices online the online customer service was good
only thing i am not happy with is it did not reach the destination on the day I was assured it will be delivered.
Very disappointed. I have to try multiple times before finally putting the order on line.
One order was not delivered inspite of payment being processed.
When I tried to contact them, no positive response to my problem.
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