gname.com Reviews 

320
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the exceptionally fast response times and professional support staff when reporting security and copyright issues. Many people warmly appreciate the prompt and effective actions taken by the team to suspend unauthorized websites and protect digital assets. However, some reviewers were not happy with unexpected account access restrictions and the rapid auction process applied to expired domains. Some people also mentioned frustrating experiences involving customer service communication barriers and unaddressed suspicious activity reports. These individuals struggled to resolve complex technical problems through the available support channels during critical moments.

What people talk about most

Website

People report mixed experiences with website services, as some reviewers express great appreciation for the... See more

Customer service

Reviewers mention ambiguous feedback about customer service, as some people experience fast and very helpful... See more

Response time

Users describe positive interactions with response time, frequently praising the fast and prompt support... See more

Service

Reviewers highlight ambiguous aspects of service, with some consumers praising prompt action on copyright... See more

Staff

Customers had positive experiences with staff, praising the team for being very professional, responsive, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was very good and responsive. Many registrars don’t respond, but gname.com were very good kept the communication active throughout the process. The submittal portal was good and easy to use.

Rated 4 out of 5 stars

there are lot of fake websites and platforms that are scamming the users by showing them crypto gains . But in reality once you deposit money, they will withdraw all the funds and transfer to their ow... See more

Rated 5 out of 5 stars

I applied for the closure of phishing websites and they managed the process brilliantly and took action on the specified date. This company really does its job cleanly and will be a company I will rec... See more

Rated 5 out of 5 stars

I don't know how to rank Gname because as a business I have had no affiliation with Gname. However, we found a website that was phishing/fraudulent scamming site had copied our Website and was scammi... See more


Company details

  1. Web Hosting Company

Written by the company

GNAME.COM PTE. LTD. (referred to as GNAME) is a Singapore-based international domain name registrar accredited by ICANN, dedicated to establishing a comprehensive Internet domain service platform. With domain names as our core business, we offer global services including registration, dropcatch, transactions, management, and API interfaces. Our one-stop management system benefits resellers by facilitating product, transaction, and financial management. Committed to a customer-centric approach, GNAME prioritizes safety, convenience, efficiency, and high-quality services. As a leading domain name service platform, GNAME follows the principle of customer-first, continually innovating operational models, enhancing professional capabilities, and providing 24/7 multilingual customer support. Our solid reputation has earned us numerous resellers. Moving forward, we remain dedicated to delivering valuable products and top-notch services to our global clientele.


Contact info

3.7

Average

TrustScore 3.5 out of 5

320 reviews

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Replied to 100% of negative reviews

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3.7

All reviews

(320)

164 reviews in the last 12 months

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Rated 1 out of 5 stars

Could not resolve my issue...

Could not resolve my issue and had no answers for me in how I could recover my domain name. When I called the phone would just ring and then it would just disconnect me... I called twice and it happened twice. So I called Godaddy and I actually talked to a person. Though they could not help me since Gname had my domain name. So, I just purchased a new domain name through them.

October 25, 2026
Unprompted review
gname.com logo

Reply from gname.com

Hi there. This doesn't seem right. Would you please log into your GNAME account and submit a ticket or request support through live chat please? Thanks very much.

Rated 1 out of 5 stars

Payment not working properly

Apple Pay, Google Pay, VISA/Mastercard payments doesn t work. I don t recommed the plaform, waste of time.

October 23, 2026
Unprompted review
gname.com logo

Reply from gname.com

Hi there! We accept all major payment methods, including the ones you’ve mentioned. Could you drop us your UID to marketing@gname.com for us to have a closer look please? Thanks very much!

Rated 5 out of 5 stars

First of all

First of all, I want to thank the GNAME team for taking my report seriously and acting on the evidence I provided. For me, this was not just about reporting a suspicious website. I was a victim of this scam and lost ARS 225,000, so having my complaint heard and seeing action taken made a real difference.

I appreciate the communication and the opportunity to provide additional evidence throughout the process. Your response showed me that reporting abuse can actually make a difference.

My main recommendation would be to make the reporting process even faster and more transparent, especially for cases involving online scams and financial losses. Clear updates at each stage, along with stronger action against related domains and payment infrastructure, could help protect more people before they become victims.

Thank you for your work and for helping prevent others from experiencing the same situation. I hope GNAME continues improving its abuse prevention process and remains committed to making the internet a safer place for everyone.

Best regards,
Adrián

October 21, 2026
Unprompted review
Rated 4 out of 5 stars

Thank You for Abuse Action and Request…

Thank You for Abuse Action and Request for Proactive Enforcement
Dear Gname Abuse Team,
Thank you for promptly reviewing our abuse reports and taking appropriate action, including placing wjz01.icu under Client Hold (Case No. GW2026101415175746).
However, we urge Gname to adopt a more proactive approach to prevent these fraudulent networks from repeatedly launching identical scam websites under new domain names, rather than requiring victims to discover and report each new domain individually.
We also respectfully request that victims’ NPRD disclosure and RDRS requests concerning suspended domains be handled fairly, promptly, and without unnecessary procedural obstacles.
Unfortunately, this network continues to operate through another domain under your registrar services:
tvh.ckys01.icu
uqs.1l1ec.shop
We sincerely hope you will take appropriate action against this domain without requiring another abuse report. Otherwise, I will continue to fulfil my human duty to protect potential victims and report the abuse, without hesitation or embarrassment, as I have done before.
Thank you for your continued cooperation in combating cybercrime and protecting victims.
Kind regards,
Recai Genç
Direct Financial Fraud Victim / Cybercrime Whistleblower & Researcher

October 14, 2026
Unprompted review
Rated 4 out of 5 stars

Gname.com were very good and responsive

It was very good and responsive. Many registrars don’t respond, but gname.com were very good kept the communication active throughout the process. The submittal portal was good and easy to use.

October 5, 2026
Unprompted review
Rated 1 out of 5 stars

We lost $15000 on this platform.

We lost $15000 on this platform.

Beware, you can be scammed on this website. We purchased a 4-letter domain using their service but the Gname did not run any background checks whether the domain was genuine or stolen. After a few days, the domain was taken back from our account.

Gname did not take any responsibility of and didn't even try to help, rather they acted like it was our mistake to purchase the domain and asked us to follow up with Chinese seller.

February 3, 2026
Unprompted review
gname.com logo

Reply from gname.com

Hello.

We take a loss of this size seriously.

Every domain on GNAME goes through thorough filters and automated checks before it is listed. We want to review how this case was handled and confirm the process worked as designed.

Would you update your review with the domain name and your order ID or send through an email to marketing@gname.com. We will make sure our team reviews the case again.

Rated 5 out of 5 stars

Prompt action

They were very prompt in taking action on copyright issue that we had with one of the domains registered by them.

September 13, 2026
Unprompted review
Rated 5 out of 5 stars

Fast and effective abuse handling

We reported multiple fraudulent lookalike domains impersonating our webshop to Gname's abuse team. The reporting process via their online form was clear, and several cases were reviewed and put on client hold within just a day or two - much faster than we expected. Good communication throughout and a straightforward resolution. Would recommend their abuse handling process to other brand owners dealing with domain impersonation.

September 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent response and support

Excellent response and support from Gname. I reported a domain involved in phishing and brand impersonation, and I was very impressed with how quickly the case was handled. The domain was taken down, helping prevent further abuse and protecting potential victims. The reporting process was straightforward, and I really appreciate Gname’s responsiveness and commitment to addressing abuse. Thank you to the team for taking action so efficiently

September 11, 2026
Unprompted review

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