GOGO Charters reviews

GOGO Charters reviews

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6.3
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Quoted one price then was told price went up AFTER I paid!

I called GOGO Charters and a very nice representative gave me a quote to drive 40 cheerleaders on one of their charter buses to Corpus Christ, TX. She emailed me the quote she had just given me on the phone. I was told I should book within the next day and a half because they only had three buses and one was being booked now. I am booking for 2 months from now. I called her back in less than 1 hour and told her I would like to book the bus for the $1030 that I was quoted on the phone and via email. She took my credit card information, told me the call was being monitored and recorded and told me my reservation had be accepted. Within 5 minutes she called me back and said "the reservation didn't go through and now the price has gone up" How exactly does that happen. She told me that now they only had one bus and the price had gone up. I asked to speak to a supervisor. I was very annoyed and felt like this was a scam.
Nicole, her supervisor called me back and proceeded to tell me that it was her fault. She had not told Naomi that the prices had gone up this morning. How much had the price supposedly gone up? to over $1800!!! This company Shofur.com that the email came from treated me extremely poorly. We have since canceled our credit card that we gave them, since obviously there is something very fishy going on here. I WOULD NOT USE THIS COMPANY AT LEAST IN HOUSTON. How can the representative that is answering the phone and quoting prices on the phone and in email not know the prices??
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Go with Gogo

Gogo Charters is a great website to obtain charter bus quotes. I believe there is no other website out there that can get a charter bus rate as quickly as gogo charters. The agents on the phone are very well trained also.
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Great Service

Gogo Charters is a great service and website. It services many locations across the United States and they always work with the client on prices. I don't believe there is another bus rental service in the United States as reliable as Gogo Charters.
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We had an awful experience and will never go through GOGO charters again.

I felt it was necessary for people to know about GOGO charters before making a reservation. They promised that the MCI bus was nice and we would be so impressed. HA
1- Internet service. We placed our bus reservation weeks in advance and we were "promised" internet service. I also called multiple times to confirm internet was on the bus and th The day before the trip they give you the number to the bus service. I called the bus company and they told me I would not have internet. Obviously to late to call a different company for a bus with internet. All they said was that there was nothing they could do.
2- TV screen out of service.
3- Ventilation system out of service.
4- Water leakage. when A/C was turned on in the front of the bus, there was water leakage from the side onto people.

Before leaving we were promised to be reimbursed for not having internet. Now they have no idea what i'm talking about and want me to send an email. Customer service was awful and after they receive their payment you mean nothing to them. Next time we schedule a trip we will go through busbank.
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GOGO Charters is the way to GOGO!

GOGO Charter buses and their services are simply amazing! The drivers are friendly, the buses themselves are very well kept, stylish and comfortable and I love that they offer so many destinations. Traveling on GOGO Charters is a must if traveling around the states.

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