When the price of Gold plummeted in April 2013 I decided to make a substantial purchase of 40 1oz pieces of Gold.
I had placed an order using the internet from a different G&S Vendor on a Saturday morning. Monday I was notified by this other Vendor (NOT Gold And Silver Online) that they would not accept my order due to the amount involved. It was their loss of a good customer.
After checking several of the online Gold & Silver Vendors, Gold And Silver Online not only had better prices but the service was unbeatable.
There was a serious mix-up on my part and both Eric and Carl were both patient and understanding. Within a few days the issue was resolved. Delivery was made in a timely manner.
Eric is a great person to work with and I look forward to doing business with him again in the near future. Thank You.
My purpose was to find a trustworthy company to purchase gold coins from. I think I have found that in Gold & Silver online. It would be nice to have alternative shipping methods other than our (not so trustworthy government postal service) USPS, and when I called and asked about that the gentleman was happy to accomodate my shipping needs any way I wanted. Thanks!
We are very pleased with every aspect of working with/buying from Gold and Silver online. They are VERY customer service oriented. They treat you like a friend - not "just a customer". I would recommend them to family and friends. Thanks, Eric for your determination to find me (and get me) what I wanted. Received the order within 10 days - INCLUDING THE CLEARING OF PAYMENT. Very pleased.
The vendor has great prices for gold coins, and has delivered mine even before the scheduled date. The customer service was very helpful and could immediately track my order when I checked if my payment was received. The only improvement that I would suggest making is the package material they use for shipping coins. Now it is a not-too-soft plastic bag and you almost think that it can put a scratch on a pure gold coin. You would think that for an expensive item like that a soft tissue or something more protective and convenient can be used. Other than that, I am satisfied with my experience.
Shipped ahead of schedule, got what I ordered
The gentlemen I spoke to over the phone was very nice and easy to speak with. He asked about me using a credit card opposed to ACH or bank wire, because there was additional fees associated with the use of a credit card. He was trying to save me some money, and I appreciate that. He said that my coins would ship in the first week of May and that is exactly when they did.
Nice job to both your representitive and your company.
This was the first time i did business with the dealer. The ordering, payment and delivery process have all been as advertised. the product delivered also matched the description that was ordered.
The only area that the business needs to improve on relates to sending pro-active automated emails on the status of the order because of the postal/banking delays involved. I had to call to see if they have received the payments and when the delivery will be shipped.
It was nice to get someone on phone very quickly when called to check on the status.
Had a wonderful experience with the dealer on the timeliness and and quality of product delivered.
I just want to let you know that I appreciate the top notch service they have provided. The orders I have placed are accurately and quickly filled and shipped. I will continue to use G&S online for my gold and silver needs. I am recommending them to others as well.
This site is a quick and easy study combined with really great customer service. My only small point of contention is that because I pay with a credit card, the materials I order have to be shipped to my home, as opposed to my office, where I spend a zillion hours a week. All things being equal, great job!!
Best prices on a real-time basis. Fast service. A little mysterious in t heir mailing procedures, but never a cause for concern.
I review a number of online merchants, when recently looking to purchase a gold Maple Leaf. G & S Online had good reviews, so I decided to give them a try.
I was very pleased with their pricing (less than others), and also was pleased that their shipping fees were less than others.
My order came exactly as promised, and on schedule. Packaged very securely. Overall, I was perfectly satisfied, and will purchase from G & S again.
On Monday April 15th when the market crashed, I quickly scrambled to find a dealer to fill my order and take advantage of the drop in the price of silver. I had been a loyal Tulving.com customer for about 15 years until they messed with some of my friends orders. I decided it was time to look elsewhere. I searched the net and quickly found GoldandSilveronline.com. The BBB gave them a A Rating, so I decided to try them and crossed my fingers.
I had a mid-sized problem that needed correcting for my order and the owner Eric Griffin contacted me personally handle it. I was very impressed that he quick showed interest and wanted to solve the situation to my complete satisfaction. He was a man of his word and expedited the order, made the adjustment,I even got my order ahead of schedule.
That kind of service is pretty rare today except for the very best companies. Gold and Silver Online is very much one of those elite companies who take care of their customers. I can see why the Trust Pilot reviews are nearly always 5 Stars for them and I've added my concurrence.
I would not hesitate in recommend them to my friends. I'll be back again soon. Thanks for taking care of me!
GoldandSilverOnline.com offers the best payment options and the shortest shipping time I've experienced and I've ordered from at least six different online dealers. Add to that the low prices and you will visit the website again and again.
I am fully satisfied with the product and delivery.
Placed and order at extremely volatile time for the market. The company's stuff was able to handle that in an extremely professional manner, honor the price (regardless of the fact the the price changed dramatically next day) and were able to deliver the items extremely fast. And their prices are the best out there. Strongly recommend them!
First time buying metals on line. Gold and Silver Online was the first place I looked based on a recommendation from a friend and was pleased from the start.
Their prices were the best and shipping was reasonable. I received my order promptly and will likely order again.
The transaction for the silver coins we purchased went as described. The customer service representative was helpful and courteous.
There was some complication with my purchase that made me be in contact with the company quite a lot. I must say that they were very responsive and on top of the situation at all time. I've dealt mainly with Eric, and he always managed to get back to me in a timely manner (even on busy days he would let me know that i'm being taking care of) i got my silver in superb packaging (although i trusted the company and it's merchandise to be authentic, but as a first time silver owner i decided to do a random chemical/acid test and all is cool) i will definitely look forward in buying more in the future. Thanx Eric Y.K.
No credit card for large payments (>~$500 it seems), but that is compensated by having an (editable) pdf form that I could fill out and fax back, for an electronic cashier's check. My order arrived well within their timeline (they say up to 10days for check to clear, and 5 days shipping; mine was 9 days from order to delivery). The coins are beautiful!
I looked at several different on-line dealers and some reviews before I decided to try Gold and Silver Online. I purchased some silver rounds and the shipping was pretty quick and very secure - signature required - not left at the door or in the mailbox, as I read some complaints for other shops. The box was well packed, and the return label was not "Gold and Silver Online" (so nobody would want to take it) which is nice too since I read about complaints from customers who never got their packages. The coins are beautiful too, and the price was a bit lower than some other sites I looked at too - so everything was good - good price, safe and secure payment process and shipping.
--I.B., VA, USA found this review useful
I recommend you to trust in the ease of dealing with these folks. My rep. Carl was A+ class act and remembered my name and order two days later when I called with a question. You can deal with these folks in full confidence.
All G&S did was fine ,only the USPS had the problems, the GS plumbing address was good so no one could tell the contents .
The package was shipped in two boxes , thank goodness , because the outside box was ripped half way open , but inside box was OK.
Called to say I sent a check 1st class mail and it might not be recieved in the correct time frame and the person I talked with was very helpful , made a note that the check was in the mail and all went well.
To reply as a company, please log in to your business account.