Goldandsilveronline has pretty much the best prices around, that, mixed with an overwhelming majority of great reviews makes it an easy choice for me for my PM purchases. I kinda wish they had a lil more selection, but they have all the most popular stuff I tend to go for anyways. I did the ACH form & got my stuff in about 7 business days each time. Nothing to complain about at all, 5 stars.
I purchased a certified coin as a collector and was not happy with the eye appeal. G and S is setup as a bullion provider in that they charge extra to select certain dates and they do not provide certification numbers or pictures in advance. I don't fault G and S for this as I elected to risk the purchase without being able to see the coin.
I regret the purchase but do not fault G and S, they offered to exchange the coin if I paid for round trip shipping.
I ordered a large amount of merchandise and had some reservations in dealing with an out of state company that I had never done business with before, but their great customer service, quick response and secure shipping has won me over. Thank you for a great shopping experience, I will be back again.
Secure and discrete USPS shipping, delivered exactly as advertised with quick tracking link. Good customer service response via email and down home phone service. Check em out.
They deliver in a very timely manner and have always responded to my questions and concerns in a friendly manner. I would not and do not deal with any one else for my gold and silver purchases.
I had a very good overall experience with this company, and dealt with their company's cust. assistance representative who was very helpful and accommodating.
Thank you for delivering my recent silver eagle purchase. It arrived when I was out-of-town.Now I'm back home and picked it up at the Post Office today, Nov. 12th. I was very pleased with the quality of the coins. However, it was a challenge to open the box, it was overly taped. Yet I know you are doing it to protect the precious order, thank you!
I will order again. Great prices!!
Great service; coins were sent within two days and I had them the following week. What else can you ask for?
This was my first time using www.GoldandSilverOnline.com to order silver bullion. The customer service staff was freindly and helpdul. There's a little bit of a learning curve setting up the AOH. But once things are setup, the reorder sould be fairly smooth. I'll let you know...
I'm always a little nervous about online purchases especially when it comes to precious metals. My transaction went flawlessly, and have since continued with more purchases. Been a pleasure to do business with!
I made a mistake in the ordering process, being a new customer, and Eugenia worked with me to finish the process. I really appreciated the friendly and flexible customer service. My next purchase will be with them!
Great prices that are on par with or better than other reputable dealers. The discrete packaging is just that. I payed by ACH, which is a great option that is not offered by many other dealers at all. It gives all the benefits of paying by check without waiting on snail mail. That and the great customer service reviews were actually my deciding factors in choosing this company. They do have a slightly limited selection, but when all you want is the basics (eagles, maple leafs, etc.) that helps keep costs down. Overall great transaction and I will do business with them in the future.
Almost anyone can acquire silver at a reasonable price, knowing that the price is the price at the time you place the order. If you like that price that is the price you pay. Alas shipping adds some but you can still accumulate silver relatively easy.
First Time customer 100% satisfied, I was concerned about scam, long delivery times, price changes & they delivered at a fair price what I ordered & when they said they would. Plan on ordering every pay period from here on out.
Fast shipping, prices locked at the day of order! (I had bad experience with US Gold Bureau,made wire next morning and they mixed up my order because prices went up)
When I will be ready to order again I will use only this site.
Super simple, felt like I got a great price. I mailed them a check, it was cashed, they shipped me the package, I picked it up at the post office. It was hard to open because they wrapped the thing in SO much tape, but I think that's great! Also it was nice that it was shipped from an inconspicuous sender, since you wouldn't want the post office dudes to be like, wait this is a shipment of GOLD!? ha... thanks guys, great experience. Nice that it could be done by check.
After opening the package, half the coins were acceptable to me (I'm no expert), but the other half had some discoloration, which I was initially disappointed by. So I edited my review to 3 stars. Fortunately, the next day Eric from goldandsilveronline called me and wanted to make sure I was satisfied. During that conversation I learned a lot about how silver coins undergo "toning" when exposed to air, and after looking this up I realized that it isn't necessarily a bad thing for a coin's value either, in fact some people prefer toned coins. So I definitely learned something. Eric even offered me to exchange the coins I wasn't satisfied with and after thinking about it, I chose to keep them all. So not only was I called and given the exchange opportunity promptly, I also learned something in the process. 5 stars all the way! :) Very happy... will definitely do more business with them.
I also love that you use trustpilot to make sure you have happy customers! That process was excellent also.
Ordered 10 Morgan,BU's to get started with G & S. Talked with a sales rep and requested some dates from the 1890's which she felt was doable. Received 5 different years but none from the 1890's as requested. Overall quality was fair with 2 coins dull & worn and 2 that were dirty.
Changed my initial 3 star rating to a 5. No sooner had I posted my review the other day then a sales rep from G & S customer support contacted me over my posting concerns. Never in a million years would I have expected that! I thought the only folks reading the posts would be new or existing customers. He offered to replace any & all coins that I felt didn't meet the BU category. I've since returned 3 coins for replacement and have ordered 5 more Morgan BU's. Right now they have the best prices! That's pretty good customer support in my mind.
They're very professional and customer-centric. Extremely reliable & trustworthy. Their prices used to be among the lowest in the trade. Now they're somewhere in the middle. So perhaps not ideal for bargain hunting anymore, but great to do business with!
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