Gorillaz Reviews 

No communication, and no response when I reached out multiple times.

Purchased vinyl for an album released nearly 6 months ago. Feels like theft.

Preordered the latest album. It has been out for quite some time now, but haven't received anything and only get standard replies to my emails. Would not recommend.

perfect , i ordered 3 tickets for the house of kong tour

they arrived via email .

Despite support replying that it will refund import taxes, which had to be paid by store(it is written in store, IOSS), since March they still didn't manage to refund. Do not recommend at all. Don't waste you time and money.

I pre-ordered two copies of their forthcoming album, wiht the understanding that they would at least ship on the release date (which was yesterday).

After shelling out for two copies of the album, plus shipping I have hear nothing but crickets. Meanwhile, Target has the album, local record stores have it, it is everywhere. Well, everywhere but in my mailbox.

I have sent emails asking if I could just cancel and get a refund. No response.

In future I will remember that I should just wait, and buy their albums directly from a retailer--save on shipping and get it sooner!

They claim to have an international shipping agreement for EU customers (IOSS) and you can pay taxes just when ordering but that is not true. I paid 60 euros for a hoodie+20 euros for shipping (and taxes, according to them) to Italy. Then I got charged 30 euros from the Italian Customs. If you are in EU, avoid buying from them unless you are prepared to overpay any item.

Gorillaz are brilliant always turn up earlier than expected and the riders are always polite and courteous, today I placed an order the rider turned up instead of just handing me my shopping he asked about my day and mentioned the weather its the small things that go along way. Keep it up guys I'll always recommend gorillaz.

I recently paid £50 for a Gorillaz hoodie for my daughter’s birthday. I am very disappointed with the quality. I thought it would be fleecy, thick and warm after paying that sort of money but it’s just a standard mediocre hoodie. I won’t be purchasing anything from their official website again. I feel rather ripped off 😐

I was a very regular user (4 times a week minimum) since Gorillaz introduced the small order fee i dont order as often.
There are so many competitors , go puff, jiffy, getir, weezy….. some offer no small order fee and regular promo codes which sadly Gorrilaz does not anymore. They also used to send free items/ gifts; this no longer happens. Customer service take hours if not days to respond to issues& there is no direct number for Gorillaz.

Terrible experience have taken money out of my account and have not delivered second time as happened customer service is terrible take days to reply you'll have to wait 7 days for a refund

I see I’m not alone with the bad experience. Makes me feel better lol. Annoying app keeps rejecting my payments and labelling it as fraud. Ridiculous. Customer service is a joke they don’t even reply. One replied hours later. Imagine you really needed something last minute. When the app did work it was good and quick delivery if im fair.

i felt quite apprehensive to order as i saw all the negative reviews, but i had no troubles with my delivery! i placed the order on saturday and the tshirt came on wednesday! i even got a free face mask with it which was nice!

Shocking … fake promo codes poor customer service … swerve

I would give no stars if I could, customer service are dreadful and don’t even answer the questions you ask. Don’t understand why they are so dreadful. Would never order from them again. Avoid them.

Such a bad experience .. so late delivery .. +30 minutes

And +30 minutes from the chat bot “I will send you to one of our agents as soon as possible”… to delivery.. we cancelled the order after 20+ minutes without answer and they still just delivered it in front of the door..

Terrible customer service and didn't give me my full refund after I returned the items.

Took my money to fund the production of a toy range. And were unable to deliver the product. Waited six months with radio silence and then received a refund. Shambolic order tracking (none existent) Asked if they could do anything for me and they said ‘sorry, you can order it again’ ??

Do not buy from here.

I ordered Noodle and Russel’s cassette tapes, and their 2021 calendar in October 2020. It’s now the end of March 2021 and they haven’t even shipped, and when I pull up my order it doesn’t exist. They also won’t refund my order, and told my credit card that it was a valid transaction.

Ordered 2 t-shirts in December to coincide with the 'songkick' release, still not received them. Have had multiple emails from the original supplier and also Warner music, none have been helpful and they are essentially denying any responsibility. I have now processed a refund via my bank (you have 120 days from the initial payment to do this). Very disappointing that such a global brand can have such an awful supplier for their merchandise.